Right at Home (Sefton)

Unit 39A, Space Solutions Business Centre, Sefton Lane Industrial Estate, Liverpool L31 8BX
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9.9 64 Reviews
  • Right at Home (Sefton), Liverpool
Right at Home Sefton is an expert in adult home care and covers the entire Sefton area. The team understand conditions such as dementia and Alzheimer's and the way in which home care is delivered, enabling independence at every opportunity.

They cover Bootle, Crosby, Waterloo, Aintree, Seaforth, Litherland, Hightown, Maghull, Lydiate, Formby, Ainsdale, Birkdale, Hillside, Southport, etc.

The team at Right at Home Sefton truly understand the benefits of home care, with a real commitment to ensuring all care is person-centred and delivered in a way that the individuals require.

The team can help families to negotiate what can be a really challenging time, from helping to understand how to get funding for home care in Sefton, through to the creation and delivery of a care plan designed to alleviate pressure on the clients and those closest to them, enabling them to stay at home instead of looking at Residential care.

Right at Home Sefton specialises in a host of areas from complex care, through to offering just helping hands and a light touch service for any adults over the age of 18, not just elderly care.

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Care Provided by Right at Home (Sefton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Shams Ilyas (Managing Director)

Funding & Fees Guide for Right at Home (Sefton)

  • Prices

  • £27 per hour

  • We offer a minimum of 5 hours per week delivery of care. Our rates are fair in comparison to other providers within the area.


    We do not charge double at weekends!
    We do offer some half hour visits

Right at Home (Sefton) Reviews (64)

Total of 64, showing 1-20
9.9

Right at Home (Sefton) has a Review Score of 9.9 (9.917) out of 10, based on 25 reviews in the last 2 years. Over all time Right at Home (Sefton) has 64 reviews.

Overall Experience

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Date Published

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Review from Moira D (Daughter of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been under the care of Right at Home Sefton for a good few years now.
He's 94 this year and lives alone.
He needs a lot of help and the carers are excellent with him.
They care for him like he is family.
My family and myself are confident in the knowledge that they are looking
after him.
They communicate any concerns with us all the time and are proactive not just reactive with dads care.
I can't praise them enough.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you so much for your kind words! We're truly grateful for the trust you and your family have placed in us to care for your dad. It's wonderful to hear that our team has been able to support him so well over the years. We always strive to provide care that feels like family, and it means a lot to know that we've been able to make a positive impact. We'll continue to keep communication open and proactive to ensure your dad's care is the best it can be. Thank you again for your praise, and please don't hesitate to reach out if there's anything more we can do.


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Review from Linda R (Daughter of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is happy with the daily care provided to her. The carers respond to her needs and treat her with respect. The management are always very helpful and respond quickly to any changes. I would like more information about the daily visits (electronically) since the written records have stopped. Thank
you

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you for your kind feedback! We're so glad to hear that your mum is happy with the care she's receiving and that our team is meeting her needs with respect. We truly value your feedback, and we appreciate you bringing up the matter of electronic visit updates. We'll make sure to follow up with you regarding more details about the daily visits and how we can improve the communication in this area. Your satisfaction is important to us, so please don't hesitate to reach out if there's anything else we can assist with. Thank you again!


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Review from Corinne S (Daughter of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home looked after my 92 year old father in his home until he passed away in hospital in December. I was very impressed by the service we had. When the manager came to visit us to discuss Dad's needs she made a real effort to get to know him and asked about his life and interests so the carers
would have something to talk about. A detailed report is left after every visit which I found very reassuring and helpful and the manager phoned immediately if there were any concerns. My Dad loved seeing the ladies and their kind care meant he could stay in his own home until the end which is what he wanted. I would recommend them to anyone

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you very much for your kind words and that you had such a positive experience of the service. It really was a pleasure to care for your father.


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Review from Michelle B (Daughter of Client) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home Sefton provided the best care we could possibly wish for. My elderly mum had dementia which became more pronounced over time. All the carers were extremely patient with my Mum and became like family members. They provided company and a little chat as well as the much-needed personal care.
I would not hesitate to recommend them.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you so much for your kind words. It really was a pleasure to care for your mum for the time we did. I will ensure this feedback is given to the carers, who I know really enjoyed visiting mum.


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Review from Laura W (Daughter of Client) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always a big decision to make, trusting what starts out as strangers into your home to look after a loved one. However, I needn't have worried. The staff are amazing - so dedicated, caring, and knowledgeable. I cannot recommend this company enough - and although Dad unfortunately has to go into
24-hour care should I ever need their assistance for another loved one (or me) there is no other company I would use.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you very much for your kind words. It has been a pleasure to care for Dad and I hope your comments make others feel rest assured that they are in good hands. I will ensure the team receives this wonderful feedback. Thank you.


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Review from Christine W (Daughter of Client) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers who looked after Dad were very kind to him, 3 in particular. He was always given a shave, changed regularly and the staff went beyond their duty to make sure he was comfortable.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you very much for taking the time to leave such kind words regarding our team. It really is appreciated.


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Review from L T (Daughter of Client) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed help to remember to take her tablets and to have her meals prepared. I live hours away and was anxious about how it would all work. It so happened that I was there when the carers came on a number of occasions. The 'ladies' as we called them were lovely. They were professional and took
care to see what Mum needed. They were chatty and kind. Mum settled well into the rhythm and routine. The care manager I dealt with was very positive and made the process very simple. It was a relief to know that Mum was being looked after and that I could rely on her needs being met. I would recommend Right at Home to anyone who needs the security of knowing that their loved one will be well looked after. Thank you Right at Home.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you very much for your comments. I am pleased to hear that we were able to offer you that reassurance when you needed it the most.


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Review from Elaine L (Daughter of Client) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home Sefton were great when I asked for help for my Mum, regarding mealtimes. The service was very easy to set up after visits to assess Mum's needs. The carers were always kind, professional and friendly. Visits took place on time and it was easy to communicate with the support team at the
office if needed. Thank you again.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you very much for your review. It is great to hear that the service met your mum's needs and you found the process worked well and you received the support you required. I will feed this back to the care team.


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Review from I B (Granddaughter of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care my grandad received before he passed away, they all cared so much and ensured he was always comfortable till the very end, they built a lovely and trusting relationship with his family. They made sure that my grandma was kept up to date with any information needed. Every
single carer treated my grandad with so much respect even on bad days. Very grateful for them staying with my grandfather the day he was taken into hospital.
Special thanks to his main carers.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you very much for your kind words. It has been an absolute pleasure to care for your Grandad.


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Review from L P (Daughter of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all of your carers who looked after Mum so well. I very much appreciate all the efforts the carers went to on a daily basis to make Mum feel supported, listened to and well looked after. They all took the time to get to know Mum and make her feel as comfortable as possible. Nothing was
too much trouble and they were all very patient and gave her the time she needed to help her. Mum enjoyed chatting to them and getting to know them all too. I hope this review gives another family confidence in using this service.

Reply from Shirley Wright, Registered Care Manager at Right at Home (Sefton)

Hi L. Thank you very much for your kind words. It was a pleasure to care for Mum. Take care.


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Review from Joanne K (Daughter of Client) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First time ever experience of care at home. The whole team was so fantastic with my dad and our family. Communication was perfect. Even though the care was provided for a short amount of time, I felt the staff got to know my dad (and family) really well. I would not hesitate to recommend Right at Home.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you very much for your kind words, I am glad to hear your experience with the team was so positive. It was a pleasure to care for your dad for the time we did.


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Review from Ray H (Son of Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly team provided rehab care for my mum arranged through the hospital. Staff arrived when they said, provided friendly and quality care for my mum. Kept us informed of what was happening. Very thorough and professional approach. Really helped my mum get back on her feet again. Thank you for
your help.

Reply from Jonathan Beckett, Director at Right at Home (Sefton)

Thank you for your kind words Ray and thank you for taking the time to complete such a positive review. Glad we could help your mum get back on her feet.


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Review from J O (Daughter of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to needing 24-hour care, we had been using Right at Home for nearly two years.
The carers were always kind, caring, professional and efficient.
They extended a level of care that exceeded my expectations.
Communication was good, and raising concerns and checking procedures were in place, e.g.
when meds ran low.
When contacting the office, any questions were resolved quickly, and information was passed on to the relevant department very effectively.
I had a small problem with the office only once when Mum's visiting times were changed, and I wasn't informed - just a minor glitch though.
I highly recommend Right at Home to care for loved ones.

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Review from Ana P (Daughter-in-law of Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

She started receiving regular care following discharge from the hospital last year after a fall.
Right at Home staff are very professional and treat her with dignity and respect.
We cannot fault the care she received from each individual member of staff. They are prompt in reporting any concerns.
Staff,
including the office team, are always helpful and are willing to help to ensure she has the best care.
This a care team that strives for the best.
Cannot fault.

Reply from Shirley Wright, Care Manager at Right at Home (Sefton)

Hi Anna,


Thank you for reviewing our services, it is a pleasure to care for your mother-in-law and we will do our best to continue to provide a very caring and good service. Thanks,
Shirley Wright


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Review from L L (Daughter of Client) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were most impressed with the care this company provided for Mum. Knowing that she could at times be a challenging character, matters were dealt with very professionally, with the friendliest attitudes from staff who were most trustworthy and nothing was too much to ask. I would not hesitate to recommend
this company.

Reply from Shirley Wright, Care Manager at Right at Home (Sefton)

Thank you very much for your kind words, it has been a pleasure to care for Mum.


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Review from Mike S (Son of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was provided at short notice for my mum and was excellent. The carers spent time getting to know her properly and catered for all of her needs. They were extremely professional and always turned up at the time expected.
I wouldn’t hesitate to recommend Right at Home (Sefton).

Reply from Shirley Wright, Registered Care Manager at Right at Home (Sefton)

Thank you for your kind comments about our service. It has been a pleasure to care for Mum, we wish her well and thank you for the support shown to our office team.


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Review from Rob F (Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home has been providing me with care services for a good length of time now and at every turn, the staff have been uniformly considerate, capable and kind. The office staff have been considerate during times when my health has been more erratic, the care staff who visit have not only done their
job but treated me with dignity, respect and kindness. I could not be happier with their services.

Reply from Shirley Wright, Registered Care Manager at Right at Home (Sefton)

It has been a real pleasure to provide our services to you. I know how much our caregivers enjoy the visits and want to continue to make a difference. Thank you for your kind words.


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Review from Paul W (Son of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's mobility deteriorated rapidly during a long stay in hospital following a fall, Right at Home have made it possible for her to stay in her own house, with my dad. The cheerful professionalism of the carers has helped to make the whole process so much easier.
Mum feels safer, knowing that a friendly
care team is never too far away, and I feel more confident that both of my parents can cope a little more easily in between my visits. We would have no hesitation in recommending Right at Home to other families who might need a reliable, friendly and experienced team of carers to help support their loved ones.

Reply from Shirley Wright, Registered Care Manager at Right at Home (Sefton)

Thank you for taking the time to review our services and for your lovely kind comments. It is a pleasure to care for Mum. Thank you for all of your support.


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Review from J R (Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Right at Home since December 2018. I have been fortunate to have what I call my main carer (I say this as she is who I have consistently) from the very beginning of my care. My carer helped me come to terms with my illness and to that I needed help. Because of her compassionate, kind
and gentle reassurance, I quickly realised how much easier my life was. My carer and subsequent carers that I also now have, have been trained to a high standard, always with a smile to put you at ease, efficient and care for you with compassion. All office staff when I call are polite and courteous and happy to have a quick chat. Right at Home frequently review with clients making sure that we are happy with the service and that all needs are being met. Overall, I feel that so far my level of care from Right at Home has been amazing. A big thank you to all the carers concerned for their compassion and understanding, and to the staff who are on the other end of the phone.

Reply from Shirley Wright, Registered Care Manager at Right at Home (Sefton)

Thank you for your lovely kind comments about our care team. It is a pleasure to care for you. Thank you for the support given to the office team when needed.


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Review from Anthony C (Son of Client) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were very good at explaining things to my mum and dad. Myself and my brother explained some things which needed changing, eg: time changes and washing dishes after they have eaten.
Overall, all well and satisfied with everything at the moment.

Reply from Shirley Wright, Registered Care Manager at Right at Home (Sefton)

Thank you for your kind words. It is a pleasure to care for Mum and Dad and thank you for all of your support when we have needed to contact you.


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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Right at Home (Sefton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Right at Home (Sefton) is calculated as follows: ( (133 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Sefton) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (2)

Shirley

Shirley Wright

Job Title: Registered Manager

Joined: 2017

Shirley is a vastly experienced Registered Manager and has worked in the Home Care sector for nearly 20 years. Shirley prides herself on her reputation for delivery of outstanding care and is always challenging her team to do more and be more for our clients, leading Right at Home Sefton from the front. Shirley's mantra is 'Always aiming to be the best that we can be for our clients and their families and to never settle for anything less'.


Christine

Christine Carroll

Job Title: Deputy Registered Manager

Joined: 2018

Christine supports our Registered Manager closely, helping to run the business and ensure our team understands what is expected to support our clients. Christine is experienced in Home Care and Assisted Living environments, bringing creativity and passion to our company. Christine cares deeply about the standard of service we offer and always seeks to find ways to improve where possible.


Frequently Asked Questions about Right at Home (Sefton)

What Type of Services does Right at Home (Sefton) offer?

Right at Home (Sefton) offers Home Care.

How many Carers does Right at Home (Sefton) employ?

Right at Home (Sefton) employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Sefton) to verify any information. View our terms and conditions. Right at Home (Sefton) has a Platinum Service – more info.