Right at Home (Sefton)

Unit 39A, Space Solutions Business Centre, Sefton Lane Industrial Estate, Liverpool L31 8BX
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9.9 64 Reviews
  • Right at Home (Sefton), Liverpool
Right at Home Sefton is an expert in adult home care and covers the entire Sefton area. The team understand conditions such as dementia and Alzheimer's and the way in which home care is delivered, enabling independence at every opportunity.

They cover Bootle, Crosby, Waterloo, Aintree, Seaforth, Litherland, Hightown, Maghull, Lydiate, Formby, Ainsdale, Birkdale, Hillside, Southport, etc.

The team at Right at Home Sefton truly understand the benefits of home care, with a real commitment to ensuring all care is person-centred and delivered in a way that the individuals require.

The team can help families to negotiate what can be a really challenging time, from helping to understand how to get funding for home care in Sefton, through to the creation and delivery of a care plan designed to alleviate pressure on the clients and those closest to them, enabling them to stay at home instead of looking at Residential care.

Right at Home Sefton specialises in a host of areas from complex care, through to offering just helping hands and a light touch service for any adults over the age of 18, not just elderly care.

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Care Provided by Right at Home (Sefton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Shams Ilyas (Managing Director)

Funding & Fees Guide for Right at Home (Sefton)

  • Prices

  • £27 per hour

  • We offer a minimum of 5 hours per week delivery of care. Our rates are fair in comparison to other providers within the area.


    We do not charge double at weekends!
    We do offer some half hour visits

Right at Home (Sefton) Reviews (64)

Total of 64, showing 21-40
9.9

Right at Home (Sefton) has a Review Score of 9.9 (9.917) out of 10, based on 25 reviews in the last 2 years. Over all time Right at Home (Sefton) has 64 reviews.

Overall Experience

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Date Published

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Review from Brian R (Husband of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service - no problems. Nothing much to say other than I/we are extremely satisfied with the care provided by Right at Home. All I can say is that the girls who look after my wife's care every day need a pay rise!

Reply from Shirley Wright, Registered Care Manager at Right at Home (Sefton)

Thank you very much for your kind words. I agree, we have an excellent care team who do a very difficult job at times. It is a pleasure to care for your wife, and we would like to thank you for your ongoing support.


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Review from Gill N (Daughter of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Right at Home last year to support Mum following a number of falls and a general deterioration in her health. Couldn't fault their support. Sadly, Mum ended up in hospital following a fall and was there for over 4 months. Once discharged we did not hesitate to re-engage the team. They
have been amazing! Flexible in supporting our changing needs, proactive in providing advice and guidance during this challenging time and genuinely caring. Mum is now wheelchair bound and her carer has gone above and beyond - not only keeping Mum safe and cared for but supporting her mental health and quality of life. Highly recommend and very grateful.

Reply from Shirley Wright, Registered Care Manager at Right at Home (Sefton)

Thanks so much for your kind words. It is a pleasure to care for mum. Thank you very much for your support and kindness.


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Review from Peter W (Nephew of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home were selected from a number of possible providers by my sister and I to provide support and care for an elderly aunt with dementia. This initially started as one care visit a day, later increasing to two per day and this care has been provided by Right at Home for almost two years. Not
only have they provided the necessary care, checking that medicines are being taken, preparing meals etc they have also provided invaluable social contact for my aunt.
Right at Home have always kept me up to date with any issues or potential problems, the customer service for me organising and responsible for the care has been professional, personal and always reassuring. I always felt I could raise matters and that action would follow.
I would have no hesitation in recommending Right at Home. Thank you from my aunt, my sister and I to all the carers and the support staff that help make it happen.

Reply from Shirley wright, Registered Care Manager at Right at Home (Sefton)

Thank you for your kind words. It is a pleasure to look after your aunt. The support you have given to the office and care team is appreciated so thank you from all of us at Right at Home Sefton. Thanks.


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Review from Claire N (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home Sefton have provided care for my mum since 2021. During April 2023 my mum was receiving end-of-life care. The care from Right at Home throughout was brilliant. The staff were all kind, compassionate, friendly and professional. I felt that my mum was always safe in their care. I cannot
thank each of the carers enough and I would have no hesitation in recommending Right at Home Sefton to care for a loved one.

Reply from Shirley Wright, Registered Care Manager at Right at Home (Sefton)

Thank you for your kind words. It was a pleasure to care for your mum and to be able to make her comfortable and at peace during the last few weeks of her life. Thank you also for your support throughout the time we have cared for your mum.


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Review from Barbara M (Sister of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home provides an excellent service to my brother. All the carers are patient and kind and some go over and above in difficult situations.
I would not hesitate to recommend them to anyone. So thank you, not just the carers, but the office staff also who always keep you well informed of changes
or emergency situations.

Reply from Shirley Wright, Registered Care Manager at Right at Home (Sefton)

Thank you very much for your kind comments. It is a pleasure to care for your brother and thank you for always being there when we need your support.


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Review from Jane O (Daughter of Client) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home has provided great care for my dad for just on 12 months for which I am very grateful. The carers have been reliable, and kind and have shown empathy and compassion. They have been very friendly and both my mum and dad enjoyed their daily visits. The service is very professional and I
would recommend it to others.


Thank you all


Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Hi Jane,
Thank you very much for your kind words and recommendation. I know our carers really enjoyed attending Dad's visits, I will make sure your kind words are passed on to our team.


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Review from Helen W (Daughter of Client) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy to have found Right at home Sefton I first contacted them after my mother had a fall and broke her arm so needed help at home. I contacted a few organisations but Right at Home stood out, everyone I spoke to was so friendly and understanding. Setting things up was so easy with no long-term
contract or minimum hours. My Mum could just call on them when she needed them. They are so easy to deal with, and everyone who works there is so helpful and understanding when I call.
My mother is very independent and not keen to move from her own place which can be a worry as I do not live nearby, so it is reassuring to know that they are going in regularly to help her with day-to-day things that she finds difficult. She has built a real rapport with all the staff that visit which is lovely. The management and staff are all fantastic and I am grateful for their continued help and support to enable my mother to live independently


I have no hesitation in recommending Right at Home Sefton.


Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you very much for your kind words! It is our pleasure to provide a service that suits mum's needs and it's lovely to hear such positive feedback.


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Review from Jane P (Daughter of Client) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company was recommended to me and we are very happy with the service received. I knew my mum was well cared for and the continuity of care with the same staff members was great. I got regular updates and any problems the carer texted me straight away and I was able to text her for any issues or
anything she needed to know. Overall great service and from my experience I would recommend.

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Review from Jane A (Daughter of Client) published on 31 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home has provided excellent support for our 94-year-old Dad, following an extended period of illness in hospital and at home. The process of arranging care was very professional, quick and straightforward and there has continued to be outstanding communication at all levels, including written
documentation, during the four months Dad has received care. All carers have shown the utmost respect and consideration for Dad and provided a high quality and 100% reliable service. Right at Home has been able to respond very specifically to Dad's changing care needs and schedule as well as to our regular family visiting requirements. We have all really appreciated everyone's help in supporting Dad's recovery so that he can now live independently again. We would unreservedly and highly recommend Right at Home and wouldn't hesitate to use their services if or when required in the future.

Reply from Jonathan Beckett, Managing Director at Right at Home (Sefton)

Thank you so much for your kind words and we are delighted to have helped with your dad's recovery. We really appreciate you taking the time to post a review and we will ensure to share your feedback, thank you again from all of our team.


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Review from John T (Client) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Right At Home has been wonderful. This is a good, responsible, honest company. I looked at the website and I can say that the expressions there are correct and true. My calls are all professionally staffed by an above and beyond competent management team. I feel very safe with Right
At Home so I am more relaxed and able. I have a young family and Right At Home here dealt with us very well indeed.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you very much for your kind words, it really means a lot.


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Review from Ann F (Wife of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we received was kind and professional, which made an extremely difficult and traumatic time for me and my family more bearable. We could not have continued at home, which was my husband's wish, without this excellent care.

Reply from Jonathan Beckett, MD at Right at Home (Sefton)

Thank you for your kind words Ann, we are grateful we had the opportunity to care for your husband.


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Review from Robert L (Son of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home Sefton attended my mother following her discharge from hospital at the end of last year. Mum found all the care professional and kind. As her son, the care provided gave me much peace of mind at a time when I was unable to visit due to Covid restrictions. The carers provided useful feedback
to me - so that when she suffered a little medical setback - I was kept in the loop and able to oversee her medical care. All my dealings with the back-office staff were handled efficiently and I valued the advice they provided. The care provided has enabled Mum to become independent once again. I would not hesitate to recommend their services.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you very much for your kind words. It has really been our pleasure to care for your mum and provide you with that reassurance.


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Review from Valerie M (Mother of Client) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely responsive and caring. When our entire family and all my daughter's existing carers contracted Covid, we contacted Right at Home at very short notice to help out. They immediately covered the hours we needed and for continuity, provided the same carers. This was so important to us as my daughter
has complex needs. The carers were exceptional, as was the management. We were overwhelmed at their commitment, despite having to come into a house with Covid, which must've been very scary. Thank you so much.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you very much for your kind comments. It was our pleasure to help.


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Review from Lesley J (Daughter of Client) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were lucky to find the services and staff of Right at Home to help us look after our mum. A great find! We wanted to keep Mum in her own home as best we could. The staff, not only the carers who called to see Mum twice a day but also the admin staff, helped us to make the process problem-free
and most importantly of all, personal for Mum. Our band of helpers became like a part of the family. Their little personal touches, often going out of their way, meant so much to us and particularly to Mum. It is a testament to the reliability of Right at Home that even during Covid and lockdown we could rely on someone to be there for Mum. Someone who would look after our mum as if she were their own. The administration and communication were excellent. Our family would not hesitate to recommend Right at Home - we thank you all.

Reply from Shirley Wright, Care Manager at Right at Home (Sefton)

Thanks very much Lesley for your kind comments. It was truly a pleasure to care for your mum.
Shirley Wright


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Review from Valerie A (Daughter of Client) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home (Sefton) have provided care for my mum for the last couple of years. The caregivers were wonderful with mum and she looked forward to their visits and became very fond of them. I would highly recommend it to anyone looking for care for themselves or their family.

Reply from Shirley Wright, Registered Care Manager at Right at Home (Sefton)

Hi Valerie
Thank you very much for your kind comments about our services. It has been such a pleasure to care for your mum. On behalf of everyone here, we would like to wish Mum a very safe future.
Shirley Wright


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Review from Niamh A (Granddaughter of Client) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we could not have picked a better care provider for our wife and gran. All the ladies caring for our loved one were excellent and always treated her with so much love, dignity and compassion. They were always so quick to adapt to any changes. We cannot thank them enough. We are very grateful
to the office staff as well who were always so polite, accommodating and ready to listen and have a chat if ever we needed it. Thank you Right At Home.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you very much for your very kind words. It has been our pleasure to care for your gran/wife and give her the care that she deserved.


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Review from Patricia D (Daughter of Client) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home have cared for our mum at home with excellent attention to her needs and our requests. The carers have been thoughtful, generous and reliable. They have shown genuine empathy and have provided warm support to Mum in her time of need. They have cheered us all up when we needed it and shown
appropriate thoughtfulness when required. We will not forget the welcome ring at the door to herald their visits.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you for taking the time to write this review, it has been our pleasure to care for your mum. We will ensure your kind words are passed onto our team.


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Review from Maureen B (Wife of Client) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Right at Home team have provided a brilliant service for my husband. Upon our first meeting with the company, my husband and our family's requirements were given the utmost thought and consideration. The carers met all our needs, down to the times that were convenient for us, to ensuring my husband
was happy, comfortable, and safe. Every carer has not only brought their expertise and professionalism to our home but also their friendliness, patience, and kindness. It was a pleasure welcoming them every morning and evening!

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you very much for your very kind words, it really is appreciated. It has been a pleasure to care for your husband.


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Review from Lynn T (Daughter of Client) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff treated our dad with the utmost dignity, respect and kindness. They were the utmost professionals and their number one priority was to do their best for my dad. They were also a support to myself and my sister and we felt blessed that we had their visits in the last week of my
dad's life.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you for your kind words, it was a pleasure to care for your dad.


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Review from Amanda C (Daughter of Client) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home provided a brilliant service for my Mum, the carers were friendly and professional and knowing that they were there every morning gave us peace of mind. Everyone I dealt with in the office etc was great. I would highly recommend this service.

Reply from Shirley Wright, Registered Manager at Right at Home (Sefton)

Thank you very much for this feedback, it really is appreciated. It was our pleasure to care for her and bring you all that peace of mind.


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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Right at Home (Sefton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Right at Home (Sefton) is calculated as follows: ( (133 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Sefton) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (2)

Shirley

Shirley Wright

Job Title: Registered Manager

Joined: 2017

Shirley is a vastly experienced Registered Manager and has worked in the Home Care sector for nearly 20 years. Shirley prides herself on her reputation for delivery of outstanding care and is always challenging her team to do more and be more for our clients, leading Right at Home Sefton from the front. Shirley's mantra is 'Always aiming to be the best that we can be for our clients and their families and to never settle for anything less'.


Christine

Christine Carroll

Job Title: Deputy Registered Manager

Joined: 2018

Christine supports our Registered Manager closely, helping to run the business and ensure our team understands what is expected to support our clients. Christine is experienced in Home Care and Assisted Living environments, bringing creativity and passion to our company. Christine cares deeply about the standard of service we offer and always seeks to find ways to improve where possible.


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