Right at Home (Sefton)

Unit 39A, Space Solutions Business Centre, Sefton Lane Industrial Estate, Liverpool L31 8BX
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9.9 64 Reviews
  • Right at Home (Sefton), Liverpool
Right at Home Sefton is an expert in adult home care and covers the entire Sefton area. The team understand conditions such as dementia and Alzheimer's and the way in which home care is delivered, enabling independence at every opportunity.

They cover Bootle, Crosby, Waterloo, Aintree, Seaforth, Litherland, Hightown, Maghull, Lydiate, Formby, Ainsdale, Birkdale, Hillside, Southport, etc.

The team at Right at Home Sefton truly understand the benefits of home care, with a real commitment to ensuring all care is person-centred and delivered in a way that the individuals require.

The team can help families to negotiate what can be a really challenging time, from helping to understand how to get funding for home care in Sefton, through to the creation and delivery of a care plan designed to alleviate pressure on the clients and those closest to them, enabling them to stay at home instead of looking at Residential care.

Right at Home Sefton specialises in a host of areas from complex care, through to offering just helping hands and a light touch service for any adults over the age of 18, not just elderly care.

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Care Provided by Right at Home (Sefton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Shams Ilyas (Managing Director)

Funding & Fees Guide for Right at Home (Sefton)

  • Prices

  • £27 per hour

  • We offer a minimum of 5 hours per week delivery of care. Our rates are fair in comparison to other providers within the area.


    We do not charge double at weekends!
    We do offer some half hour visits

Right at Home (Sefton) Reviews (64)

Total of 64, showing 61-64
9.9

Right at Home (Sefton) has a Review Score of 9.9 (9.917) out of 10, based on 25 reviews in the last 2 years. Over all time Right at Home (Sefton) has 64 reviews.

Overall Experience

  • 60
  • 4
  • 0
  • 0
  • 0

Date Published

64
6
9
25
39

Review from Hannah S (Daughter of Client) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using this home care for over 6 months now.
They are very flexible, reliable and provide excellent care.
I would highly recommend the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R D B (Grandson of Client) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan M (Daughter of Client) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say that since Right at Home has been my mother's caregivers, her health and well being have improved no end, thanks to their kindness, hard work and dedication.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Melanie B (Daughter-in-law of Client) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely happy with the care my father-in-law has received to date. They made time to analyse his needs and listened to our views and concerns to ensure they matched the most appropriate carer to his needs. The staff are cheerful approachable and reliable, nothing is ever too much trouble.
They put my father-in-law at ease from the first visit. We have found them completely reliable they are punctual to every appointment and the owner regularly make care to check we are happy and monitor our satisfaction. An excellent job!

Reply from Jonathan Beckett, Co-Managing Director at Right at Home (Sefton)

What amazing feedback for us to receive! We are so grateful for your kind words Melanie and more importantly, for the trust you have placed in us to have us care for your father-in-law. He is a true gentleman and deserves the very best standards in care, we are really pleased that you feel we achieve that with him. Thanks again for taking the time to write this review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Right at Home (Sefton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Right at Home (Sefton) is calculated as follows: ( (133 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Sefton) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (2)

Shirley

Shirley Wright

Job Title: Registered Manager

Joined: 2017

Shirley is a vastly experienced Registered Manager and has worked in the Home Care sector for nearly 20 years. Shirley prides herself on her reputation for delivery of outstanding care and is always challenging her team to do more and be more for our clients, leading Right at Home Sefton from the front. Shirley's mantra is 'Always aiming to be the best that we can be for our clients and their families and to never settle for anything less'.


Christine

Christine Carroll

Job Title: Deputy Registered Manager

Joined: 2018

Christine supports our Registered Manager closely, helping to run the business and ensure our team understands what is expected to support our clients. Christine is experienced in Home Care and Assisted Living environments, bringing creativity and passion to our company. Christine cares deeply about the standard of service we offer and always seeks to find ways to improve where possible.


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