Ion Care and Support Ltd - Care at Home

Axwel House, 2 Westerton Road, Eastmains Industrial Estate, Broxburn EH52 5AU
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1.0 4 Reviews
  • Ion Care and Support Ltd - Care at Home, Broxburn
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Care Provided by Ion Care and Support Ltd - Care at Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • ION Care and Support Services Ltd
  • Person in charge
  • Louise Ferguson (Registered Manager)

Funding & Fees Guide for Ion Care and Support Ltd - Care at Home

  • Prices

  • From £23.00 per hour
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Ion Care and Support Ltd - Care at Home Reviews (4)

1.0

Ion Care and Support Ltd - Care at Home has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Ion Care and Support Ltd - Care at Home has 4 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 1

Date Published

4
1
1
1
3

Review from Rachael F (Daughter of Client) published on 24 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Terrible inefficient company. No consistency on timescales for visiting times, unable to even properly see to the poor patient as in and out in 5 mins, absolute disgrace! Not the girls who are working for them, but the allocated times just do not meet the needs of a 92 year old Alzheimer's dementia
patient. Us as a family are no better off regarding having this help. We are still having to attend daily to tend to our mother as things required are not being carried out. Simple things like turning the tv on for her! We are at work all day and mum is still sat staring into space as no tv is put on for her in the morning. As for heating some food, do these carers know that a microwave heats food in 2 minutes? Luckily we have arrived when she has been served food that was cremated for 10 minutes and taken off her. We are no further forward here with any balance of reprieve from our normal abilities.

Reply from Toni, Service Development Officer at Ion Care and Support Ltd - Care at Home

I am sorry to hear you have these concerns. Can you please get in touch with the office on 01506 896 610 and we can ensure these concerns are dealt with immediately.


Staff

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Management

Treated with Dignity

Value for Money

Review from Kay C (Daughter of Client) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was discharged home from hospital for palliative care. This was only possible because of the 4x day carer visits to support us looking after mum for the eight days before she passed away. I am a qualified nurse and I really cannot give enough praise for the skill, patience and kindness shown
by the different carers from Ion Care and Support, some of whom visited each of the four visits for a couple of days in a row, letting them really get to know the family and provide consistent, high quality care; although they must have been very tired, it never showed! This was a very difficult time for us, but made a little easier by the support of our visiting carers. Thanks to them all.

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Management

Treated with Dignity

Value for Money

Review from Ian G (Client) assisted by family/friend published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ion Care combine professionalism and care. The unity between admin, carers and clients means they are able to provide a first class service to all.
If there is a problem it is dealt with quickly and efficiently, always with the clients needs a priority.
Ion Care are a prime example of how a care company
should be managed.

Reply from Jamie Brown, Registered Manager at Ion Care and Support Ltd - Care at Home

Thank you, Ian, for the extremely positive review.


I am delighted you feel we are a prime example of how a care company should be managed and endeavour to continue to meet your expectations and your care needs.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from J T (Granddaughter of Client) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provider came in to look after my grandmother's personal care and it was great to see how professional they were with my gran. Great all round.

Reply from Jamie Brown, Service Manager at Ion Care and Support Ltd - Care at Home

Thank you, we really appreciate your review and the time you have taken to complete this.
I am delighted you are impressed by our care team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Ion Care and Support Ltd - Care at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for Ion Care and Support Ltd - Care at Home is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ion Care and Support Ltd - Care at Home is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 13 Mar 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Excellent

(6)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Frequently Asked Questions about Ion Care and Support Ltd - Care at Home

What Type of Services does Ion Care and Support Ltd - Care at Home offer?

Ion Care and Support Ltd - Care at Home offers Home Care.

How many Carers does Ion Care and Support Ltd - Care at Home employ?

Ion Care and Support Ltd - Care at Home employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ion Care and Support Ltd - Care at Home to verify any information. View our terms and conditions. Ion Care and Support Ltd - Care at Home has a Basic Service – more info.