Trends Healthcare

Unit 6, Victoria Business Park, Short Street, Southend-on-Sea SS2 5BY
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8.0 9 Reviews
  • Trends Healthcare, Southend-on-Sea
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Care Provided by Trends Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Erica Maduba
  • Person in charge
  • Erica Maduba (Manager)
Are you the Owner/Manager of Trends Healthcare? View your Advertising Options

Trends Healthcare Reviews (9)

8.0

Trends Healthcare has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Trends Healthcare has 9 reviews.

Overall Experience

  • 7
  • 1
  • 1
  • 0
  • 0

Date Published

9
1
1
1
8

Review from Amanda R (Daughter of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After Mum was admitted to hospital and not knowing how long she would be in for we had to admit Dad to a care home.
After six months in hospital and with numerous issues the best outcome for Mum was to discharge her back to her own home with 24/7 care.
Having had experience over the last two years
with various carers looking after Mum and Dad and I was very concerned, previous carers would turn up for the minimum amount of time and only do the very basic e.g wash, dress, cup of tea and a sandwich.
To my absolute relief Trends Healthcare went above and beyond whilst looking after my mum over the last year.
The team prepared meals, helped with cleaning and washing, dealt with Mum's personal needs, but more importantly offered emotional support, compassion and company.
I am so grateful and will always have fond memories of the team.
Many thanks to various staff members.

Reply from Erica Maduba, Registered Manager at Trends Healthcare

Thank you so much Amanda, it's been our absolute pleasure.


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Review from Carol H (Client) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Trends to be very helpful and very caring, as a paraplegic, they have made me feel safe, which in turn, allows me to live an independent life. I would highly recommend them. My care team are on time and very professional while being friendly and make me smile, which is good for the soul.

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Review from Diane B (Daughter of Client) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trends Healthcare provides funded care for my severely disabled mother. The carers are kind, friendly and professional. I have power of attorney and I am consulted regarding decisions relating to her care. The manager is an amazing person who employs outstanding staff. Office staff have always been
polite, friendly and efficient. I have faith that my mum is expertly cared for, and I can see that she has a close bond with the carers, and they really do care about her.

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Treated with Dignity

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Review from Sally D (Wife of Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had excellent support from the carers. His condition is degenerative and changes from day to day, so we would not be in the stable position that we currently have, without the dedicated and vigilant care he receives. As his wife, there are times when it is overwhelming and knowing that
there are professional and compassionate carers to take charge is a lifeline. The carers have become an integral part of our family life and they understand how busy that can be at times. The office staff have been extremely helpful and have responded immediately to any concerns. They have taken responsibility for managing the prescription orders and have gone above and beyond in ensuring that we have sufficient medication. Thank you.

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Review from Lisa M (Wife of Client) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trends have been a godsend to help me support my husband in our homemaking sure he is as comfortable as he can be. Carers are very genuine and always try to go the extra mile to make my husband happy, I was always very cautious of allowing carers into my home however Trends made this a good experience
and it really took the pressure off me.

Reply from Erica Maduba at Trends Healthcare

Thank you for your review. We bring loving care to our home care.


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Review from Tracey S (Daughter of Client) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The management needs work on communication and attitude. There was one carer who tried her best to provide a good service for which we were grateful. But unfortunately, it was management who let the company down and proved to be disappointing.

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Review from Eva B (Sister of Client) published on 31 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional caring kind. They feel like family.
I have complete confidence in their ability to keep my sister in her home with their continuing care.
This relieves a lot of pressure from me seeing my sister comfortable and content.

Reply from Erica Maduba at Trends Healthcare

Thank you for reviewing our service and for the lovely comments. We really appreciate these compliments and we endeavour to keep up the good work. Best Regards


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Review from Bert (Son-in-law of Client) published on 20 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was discharged from hospital into palliative care at home in January 2017 - my wife and I live in a semi-detached next door to Mum. Mum was totally bedridden and needed caring to on a regular daily basis.
We were delighted when the manager and her team introduced themselves and took
over the personal caring of Mum. The carers, both male and female, were very professional and showed such respect and love, not only to Mum but to my wife and I also.
Over time we got to know the carers as friends who became almost part of our family. My wife and I would sometimes become upset and emotional as many would be aware that home caring can be very stressful at times, the manager and her team also cared and supported us through those periods.
Mum passed away 2 weeks ago and is at peace now. R.I.P MUM.
My wife and I want to thank the manager and everyone at TRENDS that cared for Mum from the bottom of our hearts for the love and support you gave us all. God Bless.

Reply from Erica Maduba at Trends Healthcare

Thank you for taking your time to review our service and treating us like a family. She will be greatly missed. RIP Mum.


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Review from Maria M (Daughter of Client) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I contacted Trends requesting support to care for my elderly father who had a number of medical problems. As my mother also has Alzheimer’s we needed an agency who were professional and understanding. They treated both my parents with dignity and respect. As family members and carers they made sure
we were fully advised. They also provided emotional support at the critical time before my father died.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Trends Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Trends Healthcare is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trends Healthcare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Trends Healthcare

What Type of Services does Trends Healthcare offer?

Trends Healthcare offers Home Care.

How many Carers does Trends Healthcare employ?

Trends Healthcare employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trends Healthcare to verify any information. View our terms and conditions. Trends Healthcare has a Basic Service – more info.