Love In Care

49 Cowper Street, Leeds LS7 4DR
Submit a Review
9.9 54 Reviews
  • Love In Care, Leeds
Love In Care has been awarded the Most Inclusive Service Provider In Leeds (2022-2023). Established in 2016 by Aqila Choudhry MBE as a result of personal experiences of gaps in culturally appropriate services for her mother and others in similar situations.

Love In Care is a Care Quality Commission Regulated Domiciliary Home Care Support Provider in Leeds with a rating of GOOD (July 2023).

They provide bespoke support in south Asian languages and culturally appropriate care to all customers.

Most of their workforce has lived experiences of loving care.

Their employees are their biggest assets!

Love In Care are creating economic wealth and independence of women especially those from Asian communities thereby making a commitment as a business to invest in these employees' development to enable all to meet their regulatory requirements.   

Love in Care are committed in creating a secure, long-term employee base as they are settled for at least two generations, some wish to become settled through employee sponsorships.

Their team has been built on word-of-mouth referrals due to the leadership style of the founder and the experiences of their employees they have a culture of inclusivity with a team that has many languages spoken. They celebrate each cultural event as a shared experience and are proactive in enabling the employees to push for personal growth and developments e.g. to become financially independent work more hours and not be in receipt of state benefits.

Show Love In Care on the Map

Care Provided by Love In Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children

Good to Know

  • Owner
  • Love In Care Ltd
  • Person in charge
  • Aqila Choudhry MBE (Registered Manager)

Funding & Fees Guide for Love In Care

  • Prices

  • Competitive rates are dependent upon the location of prospective customers.
    We will be happy to have a conversation with you and inform you of the fee for the support required.

Love In Care Reviews (54)

Total of 54, showing 1-20
9.9

Love In Care has a Review Score of 9.9 (9.924) out of 10, based on 39 reviews in the last 2 years. Over all time Love In Care has 54 reviews.

Overall Experience

  • 48
  • 4
  • 2
  • 0
  • 0

Date Published

54
3
16
39
15

Review from Tracey S (Daughter of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Love in Care provided a 24-hour sitting service whilst my mum was awaiting a residential care placement. The carers were absolutely lovely, and respectful and provided personal care to a very high standard. I could not have been happier with the level of care provided and would not hesitate to use them
again in the future.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you so much for sharing your experience it was our pleasure to be able to make a difference we wish you and your mum all the best for the future and will be delighted to return if required.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T F (Daughter of Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended to "Love in Care" by a friend.
I had considered a couple of companies and wasn't happy.
I met with the owner of Love In Care. Her knowledge and understanding of what we needed for our father aged 91 years. They are very caring and she understood our needs. The owner helped us put
a plan together, as this was the first time we had ever had to do this for our dad, he was now needing extra care. We don't want him to go into a home.
Two lovely ladies in particular care for our dad. We are so happy with the love and care he is getting. Dad (which is our main concern is also happy) best recommendation we have ever had
Thank you Love In Care.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for your feedback it is our honour to make a difference in your dad's day and to provide you with the assurance that your dad is safe. You a doing a lot in the background to enable us to give the quality of support its teamwork and a pleasure to be your chosen provider.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris S (Son of Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When our mum returned home from respite in a care home 4 months after losing our dad my brother and I were nervous about how she would cope in terms of independence, confidence, her mobility issues, and ongoing depression without the 24/7 care she had become used to. In daily visits Love In Care have
been nothing short of superb in providing Mum with all she's needed to overcome these issues, and the change in Mum in such a short timescale has been remarkable. We've also been kept up to date with feedback from visits via the group chat that was set up.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for choosing us to support your mum who has made amazing progress to regain all the confidence to remain safe and independent and only a few weeks later she was ready to care for herself. This has been an incredible achievement for your mum and for us alike. We wish her all the best for the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A P (Mother of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started receiving care for our 6 year old son nearly 12 months ago. We had never left our son with anyone other than family before as he is non-verbal and has autism as well as global developmental delay. We have a regular carer, who is amazing! She has developed a bond with our son and he trusts
her completely. He always looks forward to her visit and waits at the door for her. It has been a huge help to us, meaning we can spend time with our youngest son, without worrying about how T will react. We have a handy mobile app group set up, so that we can communicate, and the manager is understanding in last-minute changes and will always accommodate if possible. We're very happy!

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you so much for your time and feedback. It is our pleasure to have met you and your wonderful family. Your planning and clear guidance for the support sessions are a huge help and the staff support works hand in hand. This is the strength of our partnership with you. Thank you for being so welcoming to us and we look forward to building on these experiences in the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mobasher M (Son of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the care provided by Love in Care. All staff are friendly and professional. They always go the extra mile to support my mum and make sure all her needs are met. Keep up the good work guys!

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for your support by taking the time to give your feedback. It is our pleasure to support your mum and to go some way to making a difference in the family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A R (Daughter of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent management, great communication, and my mom loves her caregivers. Very positive experience. Excellent caregivers! They are very attentive, responsible, and caring. Many thanks to the whole team of carers and organisers who have all been friendly, caring, professional, flexible and understanding.
They gave us the comfort and reassurance that Mum was being looked after when we couldn't be with her.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for your feedback. The team appreciate your and your family's support to enable us to give the best we can and always strive to improve. It is our pleasure to meet your mum and see the beautiful smile she always gives.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian B (Son of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Love In Care came to help us just when we needed it most. I cannot overstate how good they were. We had three carers in rotation 24 hours a day and they were absolutely what we needed. Professional, capable, experienced and above all caring, not just for Mum who needed care but for all of us who were
trying to cope with a difficult life event, so much more than mere service. Real, human, loving, I cannot thank them enough.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for sharing your experience of our short but meaningful involvement. Your feedback has had a huge impact on the staff supporting your mum. We shared the feedback with the whole organisation to celebrate their achievements. We wish you and your parents a healthy and safe future. Thank you for taking the time to give this feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rachel M (Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving support from Love In Care for about a month, and I am feeling much more empowered in my life already. I am feeling less overwhelmed because I know my carer is coming to help me every week. I am not depressed anymore because I am not doing it on my own. I have learned how to ask
for help.
When I first got in touch, the manager was so welcoming and kind. She first helped me figure out how I can be best supported, and also told me about their ethos. Her story was inspiring and I respect how the company is compassion-focussed.
Thank you Love In Care.

Reply from Aqila Choudhry, Registered Manager at Love In Care

It has been inspiring for us to to meet you and learn from you your expertise that we hope to benefit from in our team and our customers looking forward to it all many thanks for your support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G K (Sister of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are very satisfied with the services we receive from Love In Care. The carers are empathetic and provide homecare for my disabled brother who has severe learning disabilities and is also incontinent. My mother has also recently made progress in trusting Love In Care to complete more tasks
and a mix of staff both male and female. Also, all the staff can speak my mother's first language (which is not English) so this avoids the language barrier which is invaluable.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for sharing the progression and trust we have gained from your mum. We are really grateful for her to step back whilst still having oversight. This progression will give that little bit of respite during our visits and still feel assured that the care and support are person-centred for your brother and meet mum's standards. They are a joy to support!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B S (Mother of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Love In Care very straightforward, caring, and easy to communicate with. The manager is very helpful in listening to my son's needs and arranging for the carer to be available when needed. The carer is always on time, kind and friendly, and clearly has my son's interests at heart. It remains
a very positive experience, and we are so happy to have the consistency of the same carer each time, so a good relationship is building up.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for your support for the commitment to induct the staff member we will continue to develop our knowledge of your son's support preferences especially activities in the community that are amazing and varied.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gita P (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service being provided is of good quality and my dad is content with it. The only slight issue I have is the communication as at times if the times are changing the notification process is not the fastest to inform the user or her daughter.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for your feedback we have amended the timings since the issue occured due to previous visits taking longer due to emergencies we hope to minimise any disruption to the times going forward.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Amrit C (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Love In Care has been in contact with me from July 2023 - providing care for my mum so that my dad could have some respite as my mother was unwell with Cardiovascular Dementia. During this time, my dad was the full-time carer for Mum, therefore it was helpful to have Carers so that he could leave the
house and have some time to do social activities. In January 2024, my dad was first diagnosed with internal bleeding, at this time it was confirmed that he had Pancreatic Cancer (stage 4). Love In Care stepped in with all the support they could provide, to ensure Dad had all the care he required, in conjunction with a local hospice. The care was provided daily, with a rota for Mum and a separate rota for Dad. Each time Dad's health became more strained, the Carers would change their approach to ensure he was safe, comforted and nourished as well as possible. I will always remember and appreciate, the efforts of Management and their Team, thank you kindly.

Reply from Aqila Choudhry, Registered Manager at Love In Care

It has been a very exceptional time for you and your family's life and the progression of your parents' health conditions. I am grateful to you and your family for working with the team to keep your parents safe and comfortable. Thank you for your kindness to us all.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J M (Daughter of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my parents are receiving is great. From the first visit, Love In Care made sure that we were all happy with the level of care and what would happen at each visit. The carers are always professional, extremely smart in their appearance, treat my parents with dignity and the visits are
not rushed. It is a weight off my mind knowing that the carers are doing such a good job. I would not hesitate to recommend Love In Care to anyone.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for all the detailed information you have shared to inform us so we know all the preferences of your parents you have helped us to develop their person-centred plans that are working so well. The regular communications between us are also a huge help to keep all the care running smoothly.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sally-Anne D (Daughter of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beautiful mum was cared for by the team at Love In Care for the last 3 years of her life. Having had significant experience with care agencies prior to their involvement, I can honestly say that Love In Care is exemplary in every way. If you are looking for carers who will befriend, respect, honour,
and cherish your loved one in the most professional and compassionate of ways, please do not hesitate to recruit Love In Care.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for the kindness and love both of you have given to all the team, it's been a two-way journey. We value your ongoing support to us, we endeavour to improve our services to keep on building on the love and compassion you have experienced for future customers and their families.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K I (Daughter of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The dedication and compassion make a real difference in the lives of those they support. It's great to know that there are agencies like Love In Care out there, providing the care and support that people need. Overall it has been a great experience for me and my family.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you so much for your feedback it's a pleasure to have the opportunity to support your loved one and credit to you as well for enabling us to give the right support with the flexibility required. I note the value for money has not been rated due to the fee arrangements.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Irene G (Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My support worker helps me with everything. She takes me shopping, to the hospital for my appointment and to go for a walk. She helps me to deal with my bills, she always helps me with everything, that changed my life.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for sharing the impact of the one dedicated support worker arrangement that has worked for you. We are happy to carry on making a difference in your life.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from F L (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been pleased with the care given to our mum. The communication is good between management and us. Needs are met according to language and culture. All aspects of care are met with professionalism.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for sharing your experience with us. It is our pleasure to support you; we look forward to building on this and making your mum as comfortable as possible.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Natasha D (Daughter of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been cared for by Love In Care for many years. As a company, they have been very accommodating of her needs and done their best to ensure my mum is looked after by familiar staff. The staff who have cared for my mum over the years have been lovely and as a family, we have all built up strong
relationships with them.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for your support throughout the years we have evolved and grown together with your mum and yourself. It is a partnership that is working fantastically we wish to continue and improve and be flexible in line with any changes in the support needs.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K O (Daughter of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience love and care were reliable, friendly and really helpful, my mum was looked after very well with kindness and dignity, and I felt reassured she was been looked after very well. Any issues were resolved quickly via the manager.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you so much it has been a pleasure to have met you and your mum we wish her well for the future. Thank you for all your responsiveness as well that made everything better for your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lindsay P (Daughter of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very happy with the care my mum received and would recommend this company. The owner is always on hand if you need to discuss anything and really friendly staff. Always turned up each day and always made sure Mum was comfortable and asked if she needed anything additional doing after her stroke.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for working with us, this was an NHS funded project, we enjoyed our visits with your mum and wish her a happy and safe future with minimal support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Love In Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Love In Care is calculated as follows: ( (210 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 223 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Love In Care is based on 38 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Aqila

Aqila Choudhry MBE MA

Job Title: Registered Manager

Joined: 2016

Founder of Love In Care and Registered Manager
Over 25 years experiences of working in the voluntary sector as CEO and in other roles.


Skills for Care Programme of Well-Led


Health and Wellbeing Champion


CEO of a charity for 13 years supporting people with learning disabilities and mental health support needs.


Non-Executive Director for 3 years for Leeds & York Partnership NHS Foundation Trust. Current role involvement of Mental Health Manager.


Leeds University Alumni of Masters in Business Administration.


Alumni of #10ksbuk Goldman Sachs Programme in 2022.


MBE for Public and Political Services ongoing services to raise the economic wealth of people at the margins of employment.


Frequently Asked Questions about Love In Care

What Type of Services does Love In Care offer?

Love In Care offers Home Care.

How many Carers does Love In Care employ?

Love In Care employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Love In Care to verify any information. View our terms and conditions. Love In Care has a Platinum Service – more info.