The Care Collection (Kirklees, Wakefield & Calderdale)

Unit 12, Queens Square Business Park, Honley, Holmfirth HD9 6QZ
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9.9 53 Reviews
  • The Care Collection (Kirklees, Wakefield & Calderdale), Holmfirth
The Care Collection provides award-winning hourly home care across Kirklees, Wakefield and Calderdale and live-in care throughout Yorkshire and surrounding counties. The care includes domestic help, companionship, personal care, medication help through to support for complex conditions such as Dementia, Parkinson's, Motor Neurones, Stroke Care and Brain and Spinal Injuries.

The Care Collection was founded by a local resident with over 30 years' experience working across the whole care sector with people of all ages. They are not an agency or franchise run by someone with no care experience.   

They employ professional and experienced carers who are required to pass a stringent recruitment and selection process, and undergo thorough training and shadowing. The care is managed by local care management teams.

Why choose Care Collection?

- They have received incredibly positive feedback from the CQC inspector (please visit the CQC website to read the full inspection report).

- Clients have the same carer day in day out and a personal matching service enables clients and carers to form close long-lasting relationships.

- Carers have time to care through minimum 1-hour visits.

- Care plans are developed around the preferences of each Client.

- They only recruit staff who have an uncompromising commitment to quality and a positive “can-do” attitude.

- They employ a rigorous recruitment process, and all staff are DBS and reference checked.

- Extensive and ongoing training is provided to ensure staff can support clients with special medical conditions.

Show The Care Collection (Kirklees, Wakefield & Calderdale) on the Map

Care Provided by The Care Collection (Kirklees, Wakefield & Calderdale)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • The Care Collection
  • Person in charge
  • Catherine Haigh (Manager)

Funding & Fees Guide for The Care Collection (Kirklees, Wakefield & Calderdale)

  • Prices

  • starting at £28.95 per hour

The Care Collection (Kirklees, Wakefield & Calderdale) Reviews (53)

Total of 53, showing 1-20
9.9

The Care Collection (Kirklees, Wakefield & Calderdale) has a Review Score of 9.9 (9.930) out of 10, based on 10 reviews in the last 2 years. Over all time The Care Collection (Kirklees, Wakefield & Calderdale) has 53 reviews.

Overall Experience

  • 46
  • 5
  • 1
  • 0
  • 1

Date Published

53
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10
43

Review from Sally E (Mother of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son receives support from care collection and we have had nothing but a positive experience since the introductions in November. The office staff are always helpful and quick to respond. And the PAs my son has are wonderful, knowledgeable and confident.

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Review from Rifana M (Mother of Client) published on 15 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care Collection I have to say an exceptional care provider. Reliable, understanding, caring, time management. I have experienced no problems at all. All the staff are well trained and competent in their work. I would definitely recommend The Care Collection to others.

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Review from Frances H (Brother of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at The Care Collection who took such good care of our relative. We feel very lucky that we chanced upon such a good team when we were looking for carers for her. She looked on some of your team as friends as well as caregivers, and we really appreciate the kindness, care and
attention that you all gave to her.

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Review from Dale R (Son of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care Collection is second to none. Every aspect of their company is outstanding, compassionate and of the highest level. Nothing is too much trouble for them. Office staff courteous and bend over backwards to accommodate difficult and often unexpected changes of care needed. The attending care staff
have been more like family members to us. Our mum was looked after with the utmost care and respect and we are truly grateful to everyone involved. Anyone needing care in the home look no further.

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Review from Sally H (Daughter of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but praise for The Care Collection. The care Mum received from all the care team for the past year has been nothing but exceptional from carrying out personal care to making meals and housework. Nothing was too much trouble and no matter what the weather the care team always arrived on time.
Communication from the staff and office team was excellent and always kept up to date. Thank you.

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Review from Lesley D (Wife of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Parkinsons. Care Collection came to care for him while l had a short break. It was extremely successful and he gained confidence in the carers. We now have care two mornings a week. Staff are always respectful and very happy to help out. Staff have also been very helpful when l have phoned
in a panic to arrange the odd extra care sessions. Thank you.

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Review from P C (Father of Client) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Carer Collection have provided a live-in service for my daughter since her discharge from hospital in July. They have enabled my daughter to participate in the recruitment process. The carers have provided good support to my daughter and enabled her to participate in the community and domestic activities.
When problems have arisen Care Collection have worked with us to resolve them to everyone's satisfaction. They have also been diligent in monitoring the ongoing care.

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Review from Kate H (Great-Niece of Client) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care collection staff have been just fantastic at providing an extremely bespoke care package for my relative who had declined to have carers for several years. They now visit daily and she enjoys their visits.

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Review from Mandy S (Daughter-in-law of Client) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was very well organised and a care plan was put in place immediately. When we needed to adjust times etc. or increase the number of hours, the staff were always willing to do their best to satisfy our requirements. The carers were always punctual and never let us down. They showed nothing
but kindness and patience on every visit. Whenever I rang or emailed the office, the response was always quick and any issues were dealt with quickly and professionally. We only stopped using the service due to my father-in-law not being well enough to stay at home.

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Review from J G (Daughter of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found that The Care Collection is a very professional organisation that deals with issues that arise promptly, openly and honestly and follows up changes to check that the new care plan is followed. This gives me, as a daughter, reassurance that mum's changing care needs are being met. Mum always
says that she is "lucky, lucky, lucky." I think I am lucky to have found The Care Collection to care for mum.

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Review from James C (Husband of Client) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As well as carrying out the personal care duties, the staff also have excellent communication skills and often start two-way conversations to the enjoyment of the client. The appointments allow me a break from my own attendance.

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Review from S H (Friend of Client) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer was always polite and friendly and introduced herself. Occasionally, she was a bit late, but someone would ring with an apology and explanation. During her allotted time she completed all tasks with consideration to my friend's needs and choices. Tasks included making lunch, administering
medications and a little light cleaning. Often, she would have some time left to sit and talk to us. Conversations were generally about families, past times and television programmes. These were all subjects that my friend could participate in, and enjoyed. At the end of the visit, the carer would document what she had done. My friend always looked forward to the carer calling.

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Review from Victoria M (Client) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We use this company to assist us to care for our young daughter who has a physical disability. We like all the carers we have met and feel that their attitudes and the company ethos really fit with our own. The office contact has been reliable and the management of our needs prioritised. I would highly
recommend this company.

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Review from William G (Son of Client) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care Collection has provided a reliable and reassuring network of support to my mum in recent months. Their carers are conscientious, well-trained and punctual and most importantly, have formed a bond with my mum, which has been hugely appreciated. I would highly recommend it to anyone looking for
reliable, hourly care at a reasonable price.

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Review from M W (Brother of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service provided by Care Collection for my sister. Thank goodness they take the pressure off us. The staff are always smiling and my sister loves them. They seem well trained.

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Review from L R (Daughter-in-law of Client) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lady from The Care Collection was very polite and introduced herself before the review began. She explained her position within the care company and her objectives. Discussed care and if anything else was required. My mother-in-law is happy with most things except when visit times are changed. She
has noted this and will report back to the office. But overall, my mother-in-law and I are happy with the service.

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Review from B W (Son of Client) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good communication with the office team and a friendly and professional approach. The carers are kind, caring and respectful of our wishes. We are very happy with the service so far. I would highly recommend this company.

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Review from David H (Son of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using the service earlier this year for a family member. We are really pleased with the quality of the care team and their training and experience. The office staff are also really good and very helpful. It's a thumbs up from us!

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Review from R H (Son of Client) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Care Collection Wakefield for my elderly mother, for care four times per week, after using their Huddersfield office for my daughter for over 2 years, who sadly has severe mobility issues. We enjoyed the same brilliant standards of compassion and care and wouldn't hesitate in recommending
them. It is reassuring to have the Care Collection looking after two family members, knowing they will be safe in their more than capable hands. I truly cannot recommend them enough!

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Review from M F (Mother of Client) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Extremely poor communication from The Care Collection. Have previously fed this back - no improvement.
Current Carer on package Excellent.
1. Staff- apart from current carer - poor. 2. Care/support- from The Care Collection - 1 star. Care/Support - direct from the current carer - 5 star
= Overall
3 3. Management - we're unclear what The Care Collection do to charge service user what they do per hour - more of a payroll company/introducer agency. 4. Treated with dignity - from The Care Collection - 1 star.
Treated with dignity - direct from the current carer - 5 star =Overall 3. 5. Value for money - most interested in getting more hours of a package than ensuring carers are properly trained, prepared, and supported in the role of providing care- and ensuring proper paperwork is in place.

Reply from Catherine Haigh, Co-Founder at The Care Collection (Kirklees, Wakefield & Calderdale)

Thank you for taking the time to complete a review. We take all feedback seriously. Our aim is to provide the best possible care and we are proud of the reviews and feedback received. However, we are deeply saddened that your specific experience has not met those high standards (although we are glad you find your current Carer excellent). Please rest assured that we have used our best efforts to manage the delivery of care effectively. A number of changes have been requested to your service since it started and we have tried to be proactive and flexible to accommodate your requests promptly. We are regulated and inspected by CQC and have a compliance team who ensures all paperwork is in place, and that our service exceeds required minimum standards. Our Registered Manager prides herself on maintaining open channels of communication with clients and their families and is always available to address feedback. I have asked her to contact you to discuss your feedback in more detail.


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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for The Care Collection (Kirklees, Wakefield & Calderdale) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for The Care Collection (Kirklees, Wakefield & Calderdale) is calculated as follows: ( (53 Excellents x 5) + (4 Goods x 4) ) ÷ 57 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Care Collection (Kirklees, Wakefield & Calderdale) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (5)

Catherine

Catherine Haigh

Job Title: Director of Care

Joined: 2017

I am now embarking on my 3rd decade in Health and Social Care. I have climbed the professional ladder and have thoroughly enjoyed the exercise. Now at the top, and has earned the position of “influencer”, I want to share my success with my Clients and their families and support them by offering the best possible home care service available.


I have worked across the whole of the care sector with people of all ages and a whole spectrum of conditions including elderly care, Dementia, physical disabilities, brain injuries, mental health, neurological conditions, Learning Disabilities and palliative care.


I have acted as an advocate for my Clients and pioneered for their individual causes. I am incredibly passionate about ensuring people get the support they deserve and always strive to deliver outstanding levels of customer service. My professional training has given me the knowledge and skills to support my caring and empathetic nature as well as my desire to ensure people to lead fulfilling and independent lives.


However, I have often felt disappointed and let down by other care providers or professionals working alongside me. I have at times been demoralised and disheartened by poor practice, misplaced morals and substandard levels of care and customer service. I think the time has come for positive change!


I have therefore created The Care Collection, a stylish and unique, carefully crafted collection of home care services accessible to all.


Chelsey

Chelsey Green

Job Title: Registered Manager

Joined: 2018

I have over 12 years’ experience in Health and Social Care. Whilst studying for my degree I worked as a care worker in the community. After graduating I worked as a Field Care Supervisor and then spent 5 years as Registered Manager of a private home care provider overseeing the running of the entire service and staff team.


I joined The Care Collection in January 2018 and became Registered Manager in 2020. My role includes monitoring our service on a regular basis, ensuring it runs safely and effectively for our clients and complies with, and where possible exceeds, industry legislation. I also ensure that the care team receive appropriate training and any extra support and guidance they may need to provide excellent care resulting in a service that can be relied upon and known for its high standards.


I am looking forward to The Care Collection growing and flourishing with the innovative and creative team we have in place and changing people’s perceptions of care. We aim to exceed our clients’ expectations by developing a holistic, person-centered approach to care delivery, focused on promoting independence for everyone.


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Emily Ferguson

Job Title: Recruitment Advisor

Joined: 2023

As an experienced recruitment advisor, I am here to help anyone looking to step into their career in care as well as any experienced carers looking to join The Care Collection.


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Kim Verity

Job Title: Compliance Officer

Joined: 2019

I started working professionally in care in 2016, after caring for my dad who was diagnosed with Progressive Multiple Sclerosis in 2000. I joined The Care Collection in January 2019, originally as a Carer before being promoted to my current role of Compliance Coordinator in May 2022.


I oversee carer and client compliance, support new staff and ensure the service continues to run safely and to the highest possible standards. I am currently completing my Level 3 in Health and Social Care which has been funded by the company. I am also newly qualified as the lead Autism and Learning Disability trainer.


Rachel

Rachel Kinder

Job Title: Compliance Officer

Joined: 2021

I have over 10 years of experience working in care, and there is no other profession I would wish to be in.


I started working for The Care Collection in January 2021 and after a short career break, I re-joined in March 2023. I work as part of the compliance team and also as a carer.


As part of my compliance role, I provide ongoing training and support to our carers and ensure we operate in full compliance with industry regulations and guidelines.


As a carer, I have clients ranging in age from 4 to a wonderfully brilliant 99 years, and it is such a privilege and pleasure to support them at home to ensure they are receiving the highest possible standard of care.


Frequently Asked Questions about The Care Collection (Kirklees, Wakefield & Calderdale)

What Type of Services does The Care Collection (Kirklees, Wakefield & Calderdale) offer?

The Care Collection (Kirklees, Wakefield & Calderdale) offers Home Care.

How many Carers does The Care Collection (Kirklees, Wakefield & Calderdale) employ?

The Care Collection (Kirklees, Wakefield & Calderdale) employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Care Collection (Kirklees, Wakefield & Calderdale) to verify any information. View our terms and conditions. The Care Collection (Kirklees, Wakefield & Calderdale) has a Platinum Service – more info.