The Care Collection (Kirklees, Wakefield & Calderdale)

Unit 12, Queens Square Business Park, Honley, Holmfirth HD9 6QZ
Submit a Review
9.9 53 Reviews
  • The Care Collection (Kirklees, Wakefield & Calderdale), Holmfirth
The Care Collection provides award-winning hourly home care across Kirklees, Wakefield and Calderdale and live-in care throughout Yorkshire and surrounding counties. The care includes domestic help, companionship, personal care, medication help through to support for complex conditions such as Dementia, Parkinson's, Motor Neurones, Stroke Care and Brain and Spinal Injuries.

The Care Collection was founded by a local resident with over 30 years' experience working across the whole care sector with people of all ages. They are not an agency or franchise run by someone with no care experience.   

They employ professional and experienced carers who are required to pass a stringent recruitment and selection process, and undergo thorough training and shadowing. The care is managed by local care management teams.

Why choose Care Collection?

- They have received incredibly positive feedback from the CQC inspector (please visit the CQC website to read the full inspection report).

- Clients have the same carer day in day out and a personal matching service enables clients and carers to form close long-lasting relationships.

- Carers have time to care through minimum 1-hour visits.

- Care plans are developed around the preferences of each Client.

- They only recruit staff who have an uncompromising commitment to quality and a positive “can-do” attitude.

- They employ a rigorous recruitment process, and all staff are DBS and reference checked.

- Extensive and ongoing training is provided to ensure staff can support clients with special medical conditions.

Show The Care Collection (Kirklees, Wakefield & Calderdale) on the Map

Care Provided by The Care Collection (Kirklees, Wakefield & Calderdale)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • The Care Collection
  • Person in charge
  • Catherine Haigh (Manager)

Funding & Fees Guide for The Care Collection (Kirklees, Wakefield & Calderdale)

  • Prices

  • starting at £31.35 per hour

The Care Collection (Kirklees, Wakefield & Calderdale) Reviews (53)

Total of 53, showing 41-53
9.9

The Care Collection (Kirklees, Wakefield & Calderdale) has a Review Score of 9.9 (9.930) out of 10, based on 10 reviews in the last 2 years. Over all time The Care Collection (Kirklees, Wakefield & Calderdale) has 53 reviews.

Overall Experience

  • 46
  • 5
  • 1
  • 0
  • 1

Date Published

53
5
5
10
43

Review from Alicia P (Daughter-in-law of Client) published on 11 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law and our family are very happy with the service. The staff are professional and we have full trust and confidence in the company to continue to provide an excellent service (in sharp contrast to the previous company we used).

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue H (Niece of Client) published on 10 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt now has daily carers from The Care Collection and we have stayed with their care since switching to them in 2018. Her care plan is regularly reviewed and, as I don't live locally, it's particularly important to me that I find it so easy to stay in touch with both the carers themselves and their
managers. I find them very responsive and flexible in meeting my aunt's needs which gradually change. They genuinely seem to put what's important to her well-being and enjoyment first. There's a particularly excellent carer at present who has a good rapport with my aunt and it is great that the managers arrange for her to visit as much as possible to provide continuity and to try and bring some happiness to my aunt. The Care Collection go that extra mile.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David J (Son of Client) published on 30 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is over 100 years old and was very reluctant to accept the need for any care, despite having significant limitations. He could be awkward and was not the easiest of people to help, but fortunately, we found the Care Collection and I think they saved our sanity.
From the initial assessment
of my father's needs to the commencement of service, we were impressed by the professionalism of the company. This was followed up by a reliable and flexible service delivered by some genuinely first-class care workers who restored our confidence in social care services. One worker, in particular, was so skillful in the way she managed my father that she effectively won him over to the idea of care and opened the door for other workers from the company who, I think, had an easier time as a result. The head office team and the care workers all communicated brilliantly with me and it felt like a genuine team effort.
So many thanks Care Collection - a fantastic service. Fully recommended.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan (Client) published on 1 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with the company for five months.
I have physical disabilities and they have enabled me to remain living independently in my own home.
The administration combines efficiency with awareness of the client as an individual. Office staff are responsive, courteous and considerate. My individual
carers combine professional efficiency with thoughtful use of initiative to help me lead as good a life as feasible.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah (Mother of Client) published on 20 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My child has Down Syndrome and is supported to live independently. His carers from The Care Collection play a huge part in this. He has a visit for at least an hour first thing in the morning, and again in the evening, to check that he is ready for the day, done all his housekeeping, clean and smart,
well fed, confident about going off to his volunteering placements, and most importantly – safe and happy. His carers are an important part of his life – so much so that he usually tries to get all his jobs done before they come so that he can have social time with them. They go above and beyond to support him – building a relationship with him, sharing his interests, developing his interest in cooking and being healthy, finding out about his friends and family. We are also reassured by regular meetings with the staff team and managers and find that any queries are quickly responded to in order to ensure the very best quality care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J M H (Wife of Client) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have no complaints at all with the service you provide - you are prompt and efficient and the staff are all very pleasant by nature.


Many thanks for the service you provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joanne M (Daughter of Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good response to our family requirements. Professional, very understanding and caring.
Being able to have a bespoke service was ideal for our situation and it helped the family through a very difficult time. The staff were extremely efficient and managed the care for both parents, maintaining
their dignity and wellbeing. I wouldn't hesitate to recommend the care collection to anyone who requires bespoke care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M P (Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted The Care Collection when I needed help at home for a few weeks after a hip replacement operation.
They were friendly, helpful and efficient and gave me the support I needed to get well and back on my feet again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R H (Client) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P H (Daughter of Client) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After dealing with a care company whos attitude was arrive at anytime, get in and out as soon as possible, send anyone who was available. The Care Collection are completely different, they arrange a time to suit you and sane the same 2 carers. They caring, efficient and treat mum with dignity, respect
and spend time with her. The management are easily approachable too. I would highly recommend this company to anyone who needs care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathy K (Niece of Client) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care Collection are a pleasure to deal with, with high-quality care and support. My aunties carer is very caring and friendly, nothing is too much trouble for her. My auntie is very comfortable with her and is treated well with respect and dignity.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dorothy M (Client) assisted by family/friend published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and dad are very pleased with the service. The helper is polite and helpful, always checking things are as they like it as they are new to the service. Dad says nothing is too much trouble for her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diane G (Daughter of Client) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad used to be mum's carer but now he is too ill himself, we decided to look for help to support them both. The carer was introduced by the director of care collection and we discussed together, what tasks and times would suit.
Dad is very happy with the help to get dressed and undressed, meals served
and cleared away. Mum - who often gets forgetful, sometimes comments the carer is not cleaning or ironing, I remind her the carer is looking after two people really for the price of one and that this is her priority. We are very happy with the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for The Care Collection (Kirklees, Wakefield & Calderdale) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for The Care Collection (Kirklees, Wakefield & Calderdale) is calculated as follows: ( (53 Excellents x 5) + (4 Goods x 4) ) ÷ 57 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Care Collection (Kirklees, Wakefield & Calderdale) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Catherine

Catherine Haigh

Job Title: Director of Care

Joined: 2017

I am now embarking on my 3rd decade in Health and Social Care. I have climbed the professional ladder and have thoroughly enjoyed the exercise. Now at the top, and has earned the position of “influencer”, I want to share my success with my Clients and their families and support them by offering the best possible home care service available.


I have worked across the whole of the care sector with people of all ages and a whole spectrum of conditions including elderly care, Dementia, physical disabilities, brain injuries, mental health, neurological conditions, Learning Disabilities and palliative care.


I have acted as an advocate for my Clients and pioneered for their individual causes. I am incredibly passionate about ensuring people get the support they deserve and always strive to deliver outstanding levels of customer service. My professional training has given me the knowledge and skills to support my caring and empathetic nature as well as my desire to ensure people to lead fulfilling and independent lives.


However, I have often felt disappointed and let down by other care providers or professionals working alongside me. I have at times been demoralised and disheartened by poor practice, misplaced morals and substandard levels of care and customer service. I think the time has come for positive change!


I have therefore created The Care Collection, a stylish and unique, carefully crafted collection of home care services accessible to all.


Chelsey

Chelsey Green

Job Title: Registered Manager

Joined: 2018

I have over 12 years’ experience in Health and Social Care. Whilst studying for my degree I worked as a care worker in the community. After graduating I worked as a Field Care Supervisor and then spent 5 years as Registered Manager of a private home care provider overseeing the running of the entire service and staff team.


I joined The Care Collection in January 2018 and became Registered Manager in 2020. My role includes monitoring our service on a regular basis, ensuring it runs safely and effectively for our clients and complies with, and where possible exceeds, industry legislation. I also ensure that the care team receive appropriate training and any extra support and guidance they may need to provide excellent care resulting in a service that can be relied upon and known for its high standards.


I am looking forward to The Care Collection growing and flourishing with the innovative and creative team we have in place and changing people’s perceptions of care. We aim to exceed our clients’ expectations by developing a holistic, person-centered approach to care delivery, focused on promoting independence for everyone.


No image found

Emily Ferguson

Job Title: Recruitment Advisor

Joined: 2023

As an experienced recruitment advisor, I am here to help anyone looking to step into their career in care as well as any experienced carers looking to join The Care Collection.


No image found

Kim Verity

Job Title: Compliance Officer

Joined: 2019

I started working professionally in care in 2016, after caring for my dad who was diagnosed with Progressive Multiple Sclerosis in 2000. I joined The Care Collection in January 2019, originally as a Carer before being promoted to my current role of Compliance Coordinator in May 2022.


I oversee carer and client compliance, support new staff and ensure the service continues to run safely and to the highest possible standards. I am currently completing my Level 3 in Health and Social Care which has been funded by the company. I am also newly qualified as the lead Autism and Learning Disability trainer.


Rachel

Rachel Kinder

Job Title: Compliance Officer

Joined: 2021

I have over 10 years of experience working in care, and there is no other profession I would wish to be in.


I started working for The Care Collection in January 2021 and after a short career break, I re-joined in March 2023. I work as part of the compliance team and also as a carer.


As part of my compliance role, I provide ongoing training and support to our carers and ensure we operate in full compliance with industry regulations and guidelines.


As a carer, I have clients ranging in age from 4 to a wonderfully brilliant 99 years, and it is such a privilege and pleasure to support them at home to ensure they are receiving the highest possible standard of care.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Care Collection (Kirklees, Wakefield & Calderdale) to verify any information. View our terms and conditions. The Care Collection (Kirklees, Wakefield & Calderdale) has a Platinum Service – more info.