We Love Care

The Summit, 2 Castle Hill Terrace, Maidenhead SL6 4JP
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9.9 46 Reviews
  • We Love Care, Maidenhead
This is a boutique private care provider offering a wide range of care services into their local community.

They deliver the highest standards of care with allocated care staff delivering a detailed care plan devised by customers incorporating their choices, wishes and needs delivering a service that their customers direct to an exemplary standard and one that is over and above their competitors.


Since incorporation, the group has gone from strength to strength with an excellent reputation in their region gaining over 90% of new clients from word of mouth.

It offers care services Monday to Sunday from the hours of 7 am to 10.30 pm 365 days a year and also a live in service offering 24 hour care.

Care Provided by We Love Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • We Love Care Ltd
  • Person in charge
  • Sarah Marsden/Melissa Blackwell (Owner/Director and Registered Manager)

Funding & Fees Guide for We Love Care

  • Prices
  • Fees are available to send to all client enquiries


Total of 46, showing 1-20
9.9

We Love Care has a Review Score of 9.9 (9.858) out of 10, based on 18 reviews in the last 2 years. Over all time We Love Care has 46 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

I cannot praise We Love Care enough. My mum was in a difficult situation, and We Love Care stepped in immediately and amazingly, and gave her and my sister and myself all the support and help we could possibly have wished for at a time when we were in need. Everyone we met or spoke to really genuinely
does love care. I cannot imagine that any other care organisation anywhere could have given us more. I honestly don't have a single negative thing I could say about them.

Reply from Sarah Marsden, Director at We Love Care

Thank you so much Huw for taking the time to feedback to us. Your feedback means the world to us and we were so happy to have been able to be there for you all. We will miss you and your wonderful mum.


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Overall Experience  Overall Experience 5.0 out of 5

Always happy with the service and find the app on the phone really useful with the info regarding the visit included. Tasks all complete with detail. Any issues are fed back and help is given where needed.

Reply from Sarah Marsden, Director at We Love Care

Thank you so much for your review and feedback.


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Overall Experience  Overall Experience 5.0 out of 5

Wonderful professional service when in desperate need. Always had same carer, who is a wonderful example of what care should be. Would only have to change if she is ill. Cannot speak highly enough of everyone concerned.

Reply from Sarah Marsden, Director at We Love Care

Thank you for taking the time to provide us with your feedback, We really appreciate it.


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Overall Experience  Overall Experience 5.0 out of 5

Efficient, capable, friendly care service, from start to finish.
The office staff are friendly, helpful and attentive to any special requests.
The carers have all been well trained and empathetic, attentive to having good chemistry between them and my wife.

Reply from Sarah Marsden, Director at We Love Care

Thank you so much for your kind review, we really appreciate and value feedback and are so happy you are happy.


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Overall Experience  Overall Experience 5.0 out of 5

My mother looks forward to the carers arriving. They do everything that we requested at the first meeting. Mum loves to chat with the carers. I cannot fault them. All carers are polite and caring. The office staff are always available if we need to change anything.

Reply from Sarah Marsden, Director at We Love Care

Thank you for the review and feedback. This means the world to us.


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Overall Experience  Overall Experience 5.0 out of 5

Great service, great staff, at a great price, very easy people to deal with. All the staff act in a professional manner and are easy to speak to, and any issues that arise are dealt with quickly and in a professional manner by staff or management.

Reply from Sarah Marsden, Director at We Love Care

Thank you so much for your lovely review. We appreciate you taking the time and value your feedback.


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Overall Experience  Overall Experience 4.0 out of 5

I have my issues with the Owner. My contract was stopped because BCC fund my care and the fees were very high. I was very annoyed with how they shifted things around in the office but, it would be churlish not to recommend them on the basis that you are secure enough to pay for the best and demanding
enough to ensure that you get that for your money. If you can do that, you will get very good care indeed - having sampled so many others.

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Overall Experience  Overall Experience 5.0 out of 5

I want to tell you how well my son is getting on with your wonderful carers. We really couldn’t be happier. He is treated so well, he has been out to all different places and nothing is too much trouble. We have never laughed so much. Music, singing, selfies he is in his element. He has started wearing
jeans which might not seem a big thing, but his carer made it clear from the first day that nothing is too much trouble and jeans are no problem. All the carers style his hair, put his aftershave on, shave and moisturise his face. Again it is another huge thing for him. I don’t know how to explain it but it’s like he is his own person, he is treated like an adult rather than a child.


Another thing that I’m really happy about is his carer she includes my younger son. He struggles with meeting new people due to his ADHD and ASD but she has made him so at ease, that he actually now comes downstairs to join in the fun. It’s so refreshing to be surrounded by such happy carers.


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Overall Experience  Overall Experience 5.0 out of 5

I'm pleased with the service I get. The care has been good at all times.

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Overall Experience  Overall Experience 5.0 out of 5

The first visit my dad had with We Love Care was fantastic, the team of carers he had where just amazing! They really became a part of our family. Dad would light up when his ladies would come in, they were always extremely professional and we always had the same carers regularly which was such a plus.
We could not have managed without them all and thank you for making the time we had with Dad so enjoyable!

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Overall Experience  Overall Experience 5.0 out of 5

Very kind.
Always happy.
The girls in the office always happy to help me.

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Overall Experience  Overall Experience 5.0 out of 5

The care team are amazing.

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Overall Experience  Overall Experience 5.0 out of 5

My husband received care from We Love Care for four years. Throughout that time the carers were professional and efficient, but also managed to be kind and compassionate. They quickly adapted to my husband's likes and dislikes and his varying moods as his illness progressed. The carers often went the
extra mile, helping me when my health was poor. the carers were punctual and the office mostly informed us if they were delayed. The office staff were kind and always adapted to our changing needs. We could not ask for better care and would highly recommend them.

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Overall Experience  Overall Experience 4.0 out of 5

The administration and organisation in providing the service is good. The team members are professional and well-trained and have their client's best interests at heart. Punctual timings are also a feature. A positive experience overall.

Reply from Sarah Marsden, Director at We Love Care

Thank you so much for this lovely review.


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Overall Experience  Overall Experience 5.0 out of 5

I have been a client of We Love Care for over three years now, having been with several other care companies before them. I can honestly say they are the best care agency I have been with. From the management to the carers, the carers are always 99% of the time on time, caring, efficient, and go the
extra mile for me and I would never leave them. I've found the best!

Reply from Sarah Marsden, Director at We Love Care

Thank you so much for taking the time to fill out this lovely review, we are so happy you are happy.


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Overall Experience  Overall Experience 5.0 out of 5

The care that We Love Care did for my mum was fantastic, we were always worried about going to another care provider due to the experiences we had in the past but they put our minds at ease when the family could not be there all the time, the staff that went in to see mum regularly were amazing, always
going that extra mile to make sure she had everything she needed, also a big thank you to the office staff for helping with the medications and always having someone to talk to. Thank you from all the family!

Reply from Sarah Marsden, Director at We Love Care

Thank you so much for taking the time for this review, your feedback is really valued. We are so pleased you were happy with our service.


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Overall Experience  Overall Experience 5.0 out of 5

The care provided for my Father in his last days went above and beyond expectations. The company were extremely kind and supportive of not just my Father but the whole family as well. They also made sure that our wonderful carer was supported in sad and difficult times. I highly recommend them.

Reply from Sarah Marsden, Director/Founder at We Love Care

This is a lovely review, thank you Susan, for taking the time to give us your feedback. We are so happy you were pleased with our service. The care and management team loved working with your family and father and send you lots of love.


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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that is being provided to my parents since We Love Care started. It has taken a lot of pressure off me as I struggled to work full-time and care for them. Each individual carer has been lovely and the office team is very easy to contact and deal with. Thank you.

Reply from Sarah Marsden, Director at We Love Care

Thank you so much for taking the time to complete this review of our care service.
We are delighted you and your parents are happy.


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Overall Experience  Overall Experience 5.0 out of 5

We Love Care is the fourth agency we have entrusted to look after my mum who has complex care needs (dementia and a degenerative spinal condition) and after five months I can honestly say it has been the best decision we have made. All the carers are very professional, competent and compassionate. Due
to her vulnerabilities, it is essential to have the consistency of high-quality personalised care which is exactly what my mum receives on every visit. Her dedicated care team goes above and beyond, not just in implementing her complex care plan, but also in terms of bringing so much fun and joy. You can tell how much they genuinely enjoy their care role and it feels very much for my mum that she has friends coming to visit her and she looks forward to seeing each and every one. They always make her feel safe and valued and treat her with the dignity she deserves. From my perspective, it's a complete luxury to know she is happy and well looked after.

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Overall Experience  Overall Experience 5.0 out of 5

Mum has been having a short visit from We Love Care for over a year and we have been extremely happy with that care. When Mum came out of the hospital last month, we were unsure how she would continue to manage to live alone in her own home. Her mobility was decreased and her needs had escalated - requiring
meal preparation, help with personal care and an increased number of visits per day.
The personal care routine was very confronting for someone as private and fiercely independent as Mum. With the understanding and patience of the wonderful staff at We Love Care, Mum has come to accept this routine.
Her mobility and ability to do a few things herself have improved since she came home and I have no doubt that this is due to the quality care she is receiving.
For her family who live far away, it has been an immense comfort knowing that Mum is in safe hands, in familiar surroundings and visited regularly by We Love Care.
Heartfelt thanks to all We Love Care staff.

Reply from Sarah Marsden, Director at We Love Care

Thank you, Gail, for your review, We are so pleased to receive this amazing feedback and really appreciate you taking the time.


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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for We Love Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for We Love Care is calculated as follows: ( (93 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 106 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for We Love Care is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (9)

Sarah

Sarah Marsden

Job Title: Director

Joined: 2017

My love of care began in 2017 after owning and running my own specialist social care recruitment business for many years and also leading a large care team who were working on temporary assignments within local care homes and home care agencies. I noticed many issues within the sector which worried me deeply, one of which was that owners were having difficulty in recruiting and retaining a quality work force. This didn’t seem to be a priority, nor was it something they seemed to care very much about at all and secondly I noticed that the level of customer service to clients was not at the forefront of providers minds.


One thing I was sure of without doubt, was that any care agency can only be successful if their staff were happy and motivated and if they had the right level of high quality staff working for them. I felt strongly that this needed to be addressed within the industry. I knew their was a gap in our community for a smaller agency, delivering a higher level of personalised care service. Even though I loved my recruitment career, I wanted to do something which gives back to our community and helps others outside the corporate world where I worked at the time. We Love Care wasn’t built to provide me with an income, as my recruitment business does just that, but it was built solely to provide a service to our local community. Since starting We Love Care I haven’t looked back and I can honestly I am the luckiest business owner.


We Love Care is pretty stress free to oversee, I never go to sleep worrying about the quality of my team or the levels of care we provide and this is due to the wonderful team I have around me. The team truly are amazing and from the moment I went out on my first care run I was in absolute awe of how special and important the job they do is. I love coming into work and I love watching our new clients transform under our care, alongside watching my team progress and grow within their careers. I truly do have the most rewarding role.


I oversee all operations within We Love Care and am responsible for all client relationships on a day to day basis, along with the recruitment side of the business of course.


I grew up and have lived in Maidenhead for most of my life with my partner and our 15 year old daughter Molly who attends Newlands girls school and my 7 month old son Ezra


I am a huge animal lover and have 3 dogs (Oscar, Elise and Buddy). Elise has been a huge hit with clients who enjoy accompanying me on walks with her and two cats (Elsa and Bella).


In my spare time I enjoy going to the gym, spending time with my family, meditation, Yoga and walks with my dogs.


Melissa

Melissa Blackwell

Job Title: Registered Manager

Joined: 2018

I knew I wanted to work in care from a young age when my nan became very ill, we cared for her as a family and knowing that we made her last days as comfortable as possible I always wanted to do that for others.


I started working in care homes around 11 years ago then went onto domiciliary care until the beginning of 2019 when I started my role as a care Co-Ordinator at We Love Care.


I love working for We Love Care as everyone has the same idea of how care should be delivered as I do, all of the staff have been exceptional, and it is nice to be surrounded by a good friendly team.


Zoe

Zoe Eaton

Job Title: Deputy Manager

Joined: 2018

Zoe started with us at We Love Care in October 2018, never having done care before she has excelled in her role and took to it like a duck to water, she started to show passion for the job from the start and quickly earned herself a promotion in August 2019 where she became the Quality Supervisor.


What Zoe loves about her job
''I feel part of a team here, the new challenges we face every day together. We are like one big family''


Jody

Jody Wall

Job Title: PA to Director

Joined: 2017

I have worked with Sarah for over six years now and wouldn’t change it for the world, I started my career in social care over 10 years ago working with vulnerable adults who gave me my passion for care. I completed my level 2 in Health and Social the same year, I moved over to the director's assistant position in 2021 where I work directly with Sarah and the office team.

One of the best things that I love about this job is how close we all are we are one big family we really care for one another and look out for each other, we care for all clients like they are our own and we always make sure no matter what that everyone is happy and offer an open door policy.

I recently got married last year so I have been enjoying married life with my husband we have two cats called Cali and Echo, in my spare time I love socializing with friends and sending time with my family.


Rebecca

Rebecca Ward

Job Title: Dementia Champion

Joined: 2019

I have been working in the care industry for over 10 years now. I love my job and I really am passionate about the clients I care for and I like to go above and beyond for them.
I became a dementia champion as I have a keen interest in the learning and caring for others with dementia.


In my personal life like I like to spend time with my family and friends.
My hobbies are swimming and spending time with friends.


Martina

Martina Phelan

Job Title: Parkinsons Champion

Joined: 2019

My 1st job in care was as a support worker, working with adults moving into independent living and supporting them fully through the transition from family and/or youth care to independent lives. As time went by I moved up in the company to the Team Leader position.

I then changed to domiciliary care where I love working with a focus and a strong team.
I’m a passionate advocate for personal care plans.
I have a varied and busy personal life and like to keep up to date with workshops and training sessions.


Anna

Anna Shillam

Job Title: Palliative and End of Life Care Champion

Joined: 2020

Hi, my name is Anna and I have been working in care for over 5 years. I am a keen advocate for end-of-life care. I find this type of work so rewarding and I feel it is my duty to care for clients in the best way possible.


When I am out of work I love spending time with my family and grandchildren.


I love to go on holiday and have days out with them.


Emma

Emma Norris

Job Title: Care Coordinator

Joined: 2021

I worked for We Love Care a number of years ago and since leaving have struggled to find the rewarding feeling and job satisfaction care offers, so I decided to come back. Having worked for We Love Care before, I knew I was making the right choice to re-joining an excellent company.


I’ve always had a passion for making others feel great about themselves, I really enjoy approaching care in a calm manner while insuring I leave all clients with the highest quality of care and a smile on their faces.


Since returning I have enjoyed getting to know the clients, hearing about their lives and ensuring they are receiving the highest standard of care. I love the variety which comes with my job and look forward to gaining new skills and knowledge along the way.


In my spare time, I enjoy seeing family/friends, baking & doing yoga classes.


Mia

Mia Cook

Job Title: Epilepsy champion

Joined: 2023

I have worked for We Love Care for a while now and I really enjoy my time with all the staff and clients that we have.


I have always wanted to become a champion and to undertake more skills, especially regarding epilepsy. The skills I have learnt have really helped me and it’s great knowing I can now help others in more depth.


I have two children and in my spare time, I love to spend time with them as a family.


Frequently Asked Questions about We Love Care

What Type of Services does We Love Care offer?

We Love Care offers Home Care.

How many Carers does We Love Care employ?

We Love Care employs 30 carers.