We Love Care

The Summit, 2 Castle Hill Terrace, Maidenhead SL6 4JP
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9.9 46 Reviews
  • We Love Care, Maidenhead
This is a boutique private care provider offering a wide range of care services into their local community.

They deliver the highest standards of care with allocated care staff delivering a detailed care plan devised by customers incorporating their choices, wishes and needs delivering a service that their customers direct to an exemplary standard and one that is over and above their competitors.


Since incorporation, the group has gone from strength to strength with an excellent reputation in their region gaining over 90% of new clients from word of mouth.

It offers care services Monday to Sunday from the hours of 7 am to 10.30 pm 365 days a year and also a live in service offering 24 hour care.

Care Provided by We Love Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • We Love Care Ltd
  • Person in charge
  • Sarah Marsden/Melissa Blackwell (Owner/Director and Registered Manager)

Funding & Fees Guide for We Love Care

  • Prices
  • Fees are available to send to all client enquiries


Total of 46, showing 41-46
9.9

We Love Care has a Review Score of 9.9 (9.858) out of 10, based on 18 reviews in the last 2 years. Over all time We Love Care has 46 reviews.

Overall Experience

  • 39
  • 6
  • 1
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46
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28
Overall Experience  Overall Experience 5.0 out of 5

We have all been so happy with the care you have provided for my Nan during the last 6 months. It’s a huge comfort to know you all treated her like family and gave her the respect and dignity she deserved. All the carers were punctual, reliable and caring. We were always notified of any concerns immediately.
Even now she is in hospital you enquire about her which is lovely. Would highly recommend this company to anyone looking for amazing care for their relatives.
Thanks for everything.

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Overall Experience  Overall Experience 5.0 out of 5

We Love Care staff were extremely welcoming when we approached them and understood our situation and needs. All the carers that have come to the house have been professional, caring and cheerful. The timekeeping has been excellent.

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Overall Experience  Overall Experience 5.0 out of 5

The carers and the company go out of their way to help but also to accommodate everyone in all areas, including financial and they have succeeded with my mother and me.
It is a massive relief to know that such a company and such people are in our lives, available to help whenever needed and to such
an extent.

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Overall Experience  Overall Experience 5.0 out of 5

I found the staff very helpful and caring. They were willing to do anything asked of them and a little bit more. Nothing was too much trouble. They suggested, very often, things to help make our visits better. Very friendly and helpful staff.

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Overall Experience  Overall Experience 4.0 out of 5

Genuine care can only be delivered when client family members and the home are treated with dignity and respect. Currently, that happens with consideration, empathy and friendliness.


This so far a good experience, one to be recommended.


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Overall Experience  Overall Experience 5.0 out of 5

My mum's carers take a lot of time with her. The house is well kept and mum enjoys the company.

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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for We Love Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for We Love Care is calculated as follows: ( (93 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 106 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for We Love Care is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (9)

Sarah

Sarah Marsden

Job Title: Director

Joined: 2017

My love of care began in 2017 after owning and running my own specialist social care recruitment business for many years and also leading a large care team who were working on temporary assignments within local care homes and home care agencies. I noticed many issues within the sector which worried me deeply, one of which was that owners were having difficulty in recruiting and retaining a quality work force. This didn’t seem to be a priority, nor was it something they seemed to care very much about at all and secondly I noticed that the level of customer service to clients was not at the forefront of providers minds.


One thing I was sure of without doubt, was that any care agency can only be successful if their staff were happy and motivated and if they had the right level of high quality staff working for them. I felt strongly that this needed to be addressed within the industry. I knew their was a gap in our community for a smaller agency, delivering a higher level of personalised care service. Even though I loved my recruitment career, I wanted to do something which gives back to our community and helps others outside the corporate world where I worked at the time. We Love Care wasn’t built to provide me with an income, as my recruitment business does just that, but it was built solely to provide a service to our local community. Since starting We Love Care I haven’t looked back and I can honestly I am the luckiest business owner.


We Love Care is pretty stress free to oversee, I never go to sleep worrying about the quality of my team or the levels of care we provide and this is due to the wonderful team I have around me. The team truly are amazing and from the moment I went out on my first care run I was in absolute awe of how special and important the job they do is. I love coming into work and I love watching our new clients transform under our care, alongside watching my team progress and grow within their careers. I truly do have the most rewarding role.


I oversee all operations within We Love Care and am responsible for all client relationships on a day to day basis, along with the recruitment side of the business of course.


I grew up and have lived in Maidenhead for most of my life with my partner and our 15 year old daughter Molly who attends Newlands girls school and my 7 month old son Ezra


I am a huge animal lover and have 3 dogs (Oscar, Elise and Buddy). Elise has been a huge hit with clients who enjoy accompanying me on walks with her and two cats (Elsa and Bella).


In my spare time I enjoy going to the gym, spending time with my family, meditation, Yoga and walks with my dogs.


Melissa

Melissa Blackwell

Job Title: Registered Manager

Joined: 2018

I knew I wanted to work in care from a young age when my nan became very ill, we cared for her as a family and knowing that we made her last days as comfortable as possible I always wanted to do that for others.


I started working in care homes around 11 years ago then went onto domiciliary care until the beginning of 2019 when I started my role as a care Co-Ordinator at We Love Care.


I love working for We Love Care as everyone has the same idea of how care should be delivered as I do, all of the staff have been exceptional, and it is nice to be surrounded by a good friendly team.


Zoe

Zoe Eaton

Job Title: Deputy Manager

Joined: 2018

Zoe started with us at We Love Care in October 2018, never having done care before she has excelled in her role and took to it like a duck to water, she started to show passion for the job from the start and quickly earned herself a promotion in August 2019 where she became the Quality Supervisor.


What Zoe loves about her job
''I feel part of a team here, the new challenges we face every day together. We are like one big family''


Jody

Jody Wall

Job Title: PA to Director

Joined: 2017

I have worked with Sarah for over six years now and wouldn’t change it for the world, I started my career in social care over 10 years ago working with vulnerable adults who gave me my passion for care. I completed my level 2 in Health and Social the same year, I moved over to the director's assistant position in 2021 where I work directly with Sarah and the office team.

One of the best things that I love about this job is how close we all are we are one big family we really care for one another and look out for each other, we care for all clients like they are our own and we always make sure no matter what that everyone is happy and offer an open door policy.

I recently got married last year so I have been enjoying married life with my husband we have two cats called Cali and Echo, in my spare time I love socializing with friends and sending time with my family.


Rebecca

Rebecca Ward

Job Title: Dementia Champion

Joined: 2019

I have been working in the care industry for over 10 years now. I love my job and I really am passionate about the clients I care for and I like to go above and beyond for them.
I became a dementia champion as I have a keen interest in the learning and caring for others with dementia.


In my personal life like I like to spend time with my family and friends.
My hobbies are swimming and spending time with friends.


Martina

Martina Phelan

Job Title: Parkinsons Champion

Joined: 2019

My 1st job in care was as a support worker, working with adults moving into independent living and supporting them fully through the transition from family and/or youth care to independent lives. As time went by I moved up in the company to the Team Leader position.

I then changed to domiciliary care where I love working with a focus and a strong team.
I’m a passionate advocate for personal care plans.
I have a varied and busy personal life and like to keep up to date with workshops and training sessions.


Anna

Anna Shillam

Job Title: Palliative and End of Life Care Champion

Joined: 2020

Hi, my name is Anna and I have been working in care for over 5 years. I am a keen advocate for end-of-life care. I find this type of work so rewarding and I feel it is my duty to care for clients in the best way possible.


When I am out of work I love spending time with my family and grandchildren.


I love to go on holiday and have days out with them.


Emma

Emma Norris

Job Title: Care Coordinator

Joined: 2021

I worked for We Love Care a number of years ago and since leaving have struggled to find the rewarding feeling and job satisfaction care offers, so I decided to come back. Having worked for We Love Care before, I knew I was making the right choice to re-joining an excellent company.


I’ve always had a passion for making others feel great about themselves, I really enjoy approaching care in a calm manner while insuring I leave all clients with the highest quality of care and a smile on their faces.


Since returning I have enjoyed getting to know the clients, hearing about their lives and ensuring they are receiving the highest standard of care. I love the variety which comes with my job and look forward to gaining new skills and knowledge along the way.


In my spare time, I enjoy seeing family/friends, baking & doing yoga classes.


Mia

Mia Cook

Job Title: Epilepsy champion

Joined: 2023

I have worked for We Love Care for a while now and I really enjoy my time with all the staff and clients that we have.


I have always wanted to become a champion and to undertake more skills, especially regarding epilepsy. The skills I have learnt have really helped me and it’s great knowing I can now help others in more depth.


I have two children and in my spare time, I love to spend time with them as a family.