Hand 2 Hold

Broughton Avenue Resource Centre, 36 Broughton Avenue, Middlesbrough TS4 3PZ
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8.0 3 Reviews
  • Hand 2 Hold, Middlesbrough
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Care Provided by Hand 2 Hold

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Hand 2 Hold Ltd
  • Person in charge
  • Kerry Dalton (Director)
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Hand 2 Hold Reviews (3)

8.0

Hand 2 Hold has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Hand 2 Hold has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
0
0
1
2

Review from Mary G (Daughter of Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hand 2 Hold looked after my father for around 2 years, when he came to his last few weeks I couldn’t have asked for a better company and care workers to look after him! The office team and management were always helpful and when requested extra calls we always had them put in at short notice with no
issue. I would recommend this company to anybody who needs help with their family. Overall great company and staff!

Reply from Kerry Dalton, Director at Hand 2 Hold

Thank you for your lovely comments I will inform the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C W (Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lady that came out tonight was lovely. She explained everything. I'm glad everything is sorted. Feel sorry for the lady, especially when I was on her route last minute. At least she was willing to sort me out. Thank you ever so much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Louise S (Client) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express the brilliant care and professionalism of the carers. They are currently providing end of life care and are so gentle and sympathetic to our needs and the needs of our father. They truly are angels. So glad we have them!

Reply from Kerry Dalton, Manager at Hand 2 Hold

Thank you for your kind words, well done to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Hand 2 Hold is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Hand 2 Hold is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hand 2 Hold is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Hand 2 Hold

What Type of Services does Hand 2 Hold offer?

Hand 2 Hold offers Home Care.

How many Carers does Hand 2 Hold employ?

Hand 2 Hold employs 98 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hand 2 Hold to verify any information. View our terms and conditions. Hand 2 Hold has a Basic Service – more info.