Oakhaven Care Lymington

Pennington Chase, Lower Pennington Lane, Lymington SO41 8ZZ
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9.5 5 Reviews
  • Oakhaven Care Lymington, Lymington
Oakhaven Care offers high quality person centred home care and Live in care services for clients across Hampshire and New Forest, including Lymington, Pennington Brockenhurst, Sway, Horde New Milton, Barton-on-Sea. The Oakhaven Care team is based in Lower Pennington Lane at Oakhaven Hospice.

Services can be provided from as little as 30 Minutes per session to 24-hour live-in care, depending on the client's needs and wishes assessed during assessment. Services provided include everything from personal care, management of medication, cleaning and food preparation to palliative care and companionship.

Staff are highly qualified and committed to providing high quality care. All staff are regularly DBS checked and trained in line with government and CQC regulations. Every effort is taken to ensure the best level of care for each individual, focusing on their own individual wants and needs.

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Care Provided by Oakhaven Care Lymington

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Erica Longyear (Managing Director)
  • Admission Criteria
    • Over 18 only

Funding & Fees Guide for Oakhaven Care Lymington

  • Prices

  • Week day (Monday – Friday)


    60 minutes            £31.91            
    45 minutes            £27.49            
    30 minutes            £23.05   


    Week end (Saturday – Sunday)
                   
    60 minutes            £34.59         
    45 minutes            £31.05            
    30 minutes            £25.92


    Live-in


    Live in packages are for a minimum of 2 weeks.


    For packages of 4 weeks or less we charge a £150 non-refundable admin fee.


    Companionship -    £192.81per day + £50 food allowance per week
    Individual-    £215.50 per day + £50 food allowance per week
    Couple -    £225.50 per day + £50 food allowance per week


    (Short Term/Respite – charged at individual or couple rate)

  • Our fees are reviewed twice a year a minimum of 1 months notice is provided.

Oakhaven Care Lymington Reviews (5)

9.5

Oakhaven Care Lymington has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Oakhaven Care Lymington has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
4
5
5
0

Review from Phil S (Son of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending Oakhaven Care to anyone requiring such services. We were wholly satisfied with the quality of care and support provided for Mum and also the prompt and efficient manner in which all our questions and concerns were dealt with by the manager and the team. Thank
you!

Reply from Erica Longyear, Managing Director at Oakhaven Care Lymington

Thank you for taking the time to leave Oakhaven care a review, we are delighted that you are happy with the care and service we provide for your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Claire B (Daughter of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Oakhaven Care for just a couple of weeks before my Mum moved into Oakhaven Hospice. The carers we met were all absolutely amazing and I cannot praise them highly enough.
They were always on time, totally professional and full of compassion.
I would have no hesitation in recommending this
company to anyone looking for carers.

Reply from Erica Longyear, Managing Director at Oakhaven Care Lymington

Thank you so much for taking the time to leave us a review, we were so pleased we were able to provide care for your mum before she went into the hospice and that you would recommend our services.


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Review from Tanya C (Daughter of Client) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I thoroughly recommend Oakhaven Care's services to anyone in need of home care. The team is professional, friendly, highly trained and very clearly passionate about providing first-class levels of care. We really appreciate everything that you did in our time of need. Thank you.

Reply from Erica Longyear, Managing Director at Oakhaven Care Lymington

Thank you for leaving Oakhaven Care a review and allowing us to support you, mum, I am delighted to hear you are happy with the service provided. I will ensure that your feedback is shared with the care team.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Eric E (Son of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been using Oakhaven Care services for over 5 years now. I initially contacted them to provide daily visits when it became obvious that my father was struggling with caring for my mother, who was having a hard time with depression and decreased mobility. The change that the Oakhaven carers brought
to the house was immediate and transformative. Suddenly, my father was no longer the only person responsible for caring for my mother, which meant that their relationship could go back to being husband and wife, rather than what it had become. Then in early 2020, my father fell and broke his hip, at which point, Oakhaven were able to provide live-in carers to assist with all the things my father was no longer able to do. Since mid-2020, we've been using the same live-in caregiver and she remained in place after my mother's passing later that year. I'm really not sure if my father would still be alive if not for the amazing presence of his carer.

Reply from Erica Longyear, Managing Director at Oakhaven Care Lymington

Thank you for the taking the time to leave a review. We have been honoured to have the privilege of original supporting your mother and then being able to continue to support your father.


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Management

Treated with Dignity

Value for Money

Review from Andrew R (Son of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakhaven Care provides my mother with a fantastic service. They are very reliable, conscientious and kind. My mother enjoys her evening visits from Oakhaven care staff and speaks very highly of the care they provide. They go out of their way to provide a first-class service, even when contacted out
of hours, nothing is too much trouble and they are extremely focussed on the wellbeing of the client. I would strongly recommend Oakhave Care to anyone looking for a home care provider.

Reply from Erica Longyear, Managing Director at Oakhaven Care Lymington

Thank you for your review and feedback, as a company we pride ourselves on providing person-centred care and are grateful that you feel you are receiving first-class service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Oakhaven Care Lymington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Oakhaven Care Lymington is calculated as follows: ( (29 Excellents x 5) ) ÷ 29 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Oakhaven Care Lymington is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Erica

Erica Longyear

Job Title: Managing Director

Joined: 2019

Erica is our Managing Director and Registered Manager of both Oakhaven Care Branches she has been with Oakhaven Care since July 2019 and has worked in the care sector for many years.


Erica holds her Level 5 health and social care qualification and is also trained to provide our training to the staff.


Erica is very passionate about providing high-quality care and allowing clients to remain at home for as long as they choose.


Erica has built a hardworking, committed, fun and safe working environment for all her team.


Becky

Becky Prince

Job Title: Care Manager

Joined: 2015

Becky has been working for Oakhaven Care for over 9 years, I started as a community carer and progressed to supervisor, deputy manager and now care manager.


Before starting to work with Oakhaven Care my background was all care homes having worked in various care homes for many years.


This experience has given me a wealth of knowledge to pass on to others while also learning new ways of supporting the changing needs of care and the challenges faced daily.


Working for Oakhaven Care is a great privilege and one I am very proud of.


Becky holds her Level 5 qualification and leads both the Lymington and Totton teams.


Kati

Kati Roberts

Job Title: Care Coordinator - Lymingtom

Joined: 2023

I have worked in care for 15 years in the domiciliary care sector and the NHS. I have a passion for end-of-life care and I have found working at Oakhaven Care a perfect fit. I have been here for over a year and I feel we really pull together and do the best for our clients. Be it end-of-life rehabilitation or short-term care. Our carers make us proud every day.


Kati Role as a care coordinator is to manage all clients and staff roster needs. Managing package increases, new packages and covering all calls.


Frequently Asked Questions about Oakhaven Care Lymington

What Type of Services does Oakhaven Care Lymington offer?

Oakhaven Care Lymington offers Home Care.

How many Carers does Oakhaven Care Lymington employ?

Oakhaven Care Lymington employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Oakhaven Care Lymington to verify any information. View our terms and conditions. Oakhaven Care Lymington has a Platinum Service – more info.