KCL Care Ltd

Unit 29, Lenton Business Centre, Lenton Boulevard, Nottingham NG7 2BY
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8.9 10 Reviews
  • KCL Care Ltd, Nottingham
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Care Provided by KCL Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children

Good to Know

  • Owner
  • KCL Care Ltd
  • Person in charge
  • Julie Mulvany (Manager)

Funding & Fees Guide for KCL Care Ltd

  • Prices

  • Hourly rate applicable Mon to Sun inclusive.
    Please contact 0115 8377576 for current rates
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KCL Care Ltd Reviews (10)

8.9

KCL Care Ltd has a Review Score of 8.9 (8.875) out of 10, based on 4 reviews in the last 2 years. Over all time KCL Care Ltd has 10 reviews.

Overall Experience

  • 8
  • 2
  • 0
  • 0
  • 0

Date Published

10
0
3
4
6

Review from Christine C (Wife of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although we only had KCL Care for 4 months before my husband passed away, I would highly recommend the care staff, nothing was too much trouble. My husband always enjoyed their visits and they would go the extra mile to help me with household duties. I can not thank them enough for all their help in
my husband's final months with respect to all the staff.

Reply from Anne Jefferson, Admin Manager at KCL Care Ltd

Thank you so much for such a lovely review it is very much appreciated, we do have the best care staff.


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Review from K D (Daughter of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

KCL have been excellent in the care of my mother. All the carers are warm, friendly and empathetic - yet completely professional. The staff all go above and beyond what one would expect. In difficult circumstances, they have not only helped in the day-to-day care of my mum, but their dependability has
provided my mum with established routines - helping her general anxiety and taking a great deal of stress away from family - knowing Mum is in safe hands. Highly recommend it as a care agency.

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Review from B P (Daughter of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It is difficult to make an accurate assessment as I have not personally met with all of my Mother's care team members. Mum has given me mixed opinions from time to time. Her care needs have been met and although there have been some communication issues, the management have been easy to approach and
swift to deal with any concerns. There are still some inconsistencies regarding duties, but I am assured they are being addressed. My Mum enjoys seeing the ladies and is happy for them now to assist her. Where once, she would never had allowed help.

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Review from Andrea A (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The KCL Carers for my mother are the best. She loves their visits and they are always professional, courteous and caring. Highly recommended for anyone looking for home care. My mother had another service before KCL took over and we can honestly say that KCL stands out head and shoulders above the other
company in their manner and concern. Fabulous.

Reply from Anne Jefferson, Admin Manager at KCL Care Ltd

Thank you for such a wonderful review, it is very much appreciated.


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Review from Pamela H (Daughter of Client) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

KCL has been caring for my dad 4 times every day for the past couple of years. All carers have been absolutely amazing. We feel so very lucky and have complete confidence that Dad is being cared for to the utmost degree. We would certainly recommend this company.

Reply from Anne Jefferson, Admin Manager at KCL Care Ltd

Thank you so much for writing such a lovely review, it is very much appreciated.


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Management

Treated with Dignity

Value for Money

Review from Adam S (Son of Client) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing staff from KCL Care were absolutely wonderful in looking after Mum. We were able to keep her in her own home for as long as possible until it eventually became impossible and Mum needed 24-hour care in a nursing home. The ladies from KCL were so caring and went above and beyond in their
duties, forming real friendships with Mum and giving her a very high standard of care during their visits.

Reply from Anne Jefferson, Admin Manager at KCL Care Ltd

Thank you for taking the time to write such a kind review it is really appreciated. KCL prides itself in having such a caring team and I will be sure to pass on your kind words to the staff who were involved in the care of your mum, we wish you and your family all the best.


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Review from Kathryn L (Daughter of Client) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

KCL Care Ltd looked after my 97-year-old father for about 7 months after a fall at home. I always found the staff very caring, supportive and friendly and I know my father certainly enjoyed being in their care. They kept us informed and cannot thank them enough for all their hard work and dedication
in caring for my father, they went above and beyond.

Reply from Anne Jefferson, Admin Manager at KCL Care Ltd

Thank you so much for taking the time to submit a review it is very much appreciated. It has been our pleasure to care for your father and we hope he has settled well.


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Review from Sian P (Client) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with KCL Care for the past 8 years, they also cared for my late father for a number of years, I feel they have really supported me over the past 12 months acquiring, preparing, and moving into my own property. I have been supported to regain my independence with the ongoing support of the
Manager and care staff and at last, be in control of my care and life, in fact, I have been given a new lease of life. I know I am able to contact the staff and management at any time if I need them and they are always willing to listen, they are all so friendly and supportive, I would highly recommend them, they provide me with a first-class service and friendship.

Reply from Anne Jefferson, Admin Manager at KCL Care Ltd

Thank you very much for taking the time to leave such kind feedback about our care service. It's touching to know that the management and carers have really helped make a positive difference to your life and we trust that this will continue.


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Review from John H (Son of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

KCL staff cared for my parents in their own home. Firstly, my mother starting some 7 years ago and more recently, for my father. I cannot thank the staff enough for the care and friendship they extended to the family over this period. They were always in contact and kept us fully up to date with any
issues or events. We could ring them and talk through anything at any time. The staff not only did their job with professionalism and diligence but also with that friendly human touch that you can't put a price on.

Reply from Anne Jefferson, Admin Manager at KCL Care Ltd

Thank you for taking the time to complete this review it is very much appreciated. We pride ourselves on delivering the best care possible and communication is key with the clients and their families.


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Review from Audrey M (Daughter of Client) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good service I would highly recommend KCL Care Limited. Especially love their staff and how they treated my mother with such care.

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Current Review Score: 8.9 (8.875)

Overview of Review Score

The Review Score of 8.9 (8.875) out of 10 for KCL Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for KCL Care Ltd is calculated as follows: ( (17 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 24 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for KCL Care Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about KCL Care Ltd

What Type of Services does KCL Care Ltd offer?

KCL Care Ltd offers Home Care.

How many Carers does KCL Care Ltd employ?

KCL Care Ltd employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact KCL Care Ltd to verify any information. View our terms and conditions. KCL Care Ltd has a Basic Service – more info.