Kanyuchi Healthcare

19 Katana House, Fort Fareham, Business Park, Newgate Lane, Fareham PO14 1AH
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10 52 Reviews
  • Kanyuchi Healthcare, Fareham
Kanyuchi Healthcare is an independent Homecare Provider. It has been providing invaluable care and support to people in and around Fareham since 2016.

Following a career as a care assistant and registered nurse, the founder of Kanyuchi Healthcare launched the company with a passion to provide high quality care and support to people in their own homes, applying everything they'd learnt throughout their career in the sector.

Kanyuchi Healthcare includes a team of managers, Senior Staff and Carers. All staff are involved in care visits, this enables the team to provide a high level of care where you can also get to know the whole team closely. They work in collaboration with other local professionals to enhance your health, wellbeing and access to local services.

Why choose Kanyuchi Healthcare?

•        You are provided with a personal touch. They are committed to ensure the care and support you receive is good enough for their own loved ones.
•        All staff are trained to provide high quality care and this training is continuous.
•        Kanyuchi Healthcare ensures you are familiar with your team of carers and visits are long enough to meet your needs.
•        They use an award-winning management system to monitor care calls and with your consent this can be accessed by you & your family members.
•        They conduct regular assessments to ensure the service they provide meets your needs.
•        The company is registered by the Care Quality Commission and is a member of the UK Home Care Association.
•        There are safeguarding policies and procedures in place to minimise risk of harm and maintain your safety.

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Care Provided by Kanyuchi Healthcare

  • Type of Service
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Kanyuchi Ltd
  • Person in charge
  • Serge Matambanadzo (Manager)

Funding & Fees Guide for Kanyuchi Healthcare

  • Prices

  • Prices start from £19.50

Kanyuchi Healthcare Reviews (52)

Total of 52, showing 21-40
10

Kanyuchi Healthcare has a Review Score of 10 (9.987) out of 10, based on 13 reviews in the last 2 years. Over all time Kanyuchi Healthcare has 52 reviews.

Overall Experience

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Review from Joanna R (Daughter of Client) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I changed over care company for my dad I was very dubious due to the previous care company being less than adequate.
However, I can not say enough how happy I am with the service that Kanyuchi Healthcare have provided. The management is outstanding when it comes to communication and helpful when
needed and leading by example.
The staff are also amazing with my dad, nothing is too much for them. They are thoughtful, caring and always will go the extra mile. I would recommend this company to anyone needing care assistants. 10 out of 10.

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Review from Steven R (Son of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kanyuchi Healthcare commenced supporting my mother at the beginning of November 2021 after she moved home from a care home. The previous six months had been traumatic and involved two spells in hospital as an in-patient, two care home placements and a discharge home that only lasted two days due to
an inadequate care package.


When my mother finally moved home she had a range of physical and mental health conditions and very limited mobility. She was also traumatised by her previous six months' experiences.


I cannot speak highly enough about Kanyuchi, its staff and its director. My mother presents significant challenges to carers which they take in their stride. They are kind, attentive, person centred and clearly go the extra mile in meeting my mother's needs. The management of the company is responsive, listens and communicates well.


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Review from H S (Granddaughter of Client) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Kanyuchi highly enough. Every carer that cared for my grandma always went above and beyond. Everyone is so kind. Their communication with the family is spot on. This is the second time we have chosen Kanyuchi to care for our loved one and we would most definitely use them again. They
really helped take the pressure off at the most difficult time for us as a family. Even now, although my grandma has now moved into a care home, they still make contact with us to make sure things are going well. My grandma became very fond of all of the carers because they treated her with dignity and respect and showed her a lot of love and support. We can't thank you enough.

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Review from J S (Daughter-in-law of Client) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review is based on the care supplied by Kanyuchi Healthcare Team. They are professional, caring, respectful, polite and supportive in every aspect of what they do. We as a family have no concerns around the care provided and are extremely happy with it. They have been providing home care for some
time now.

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Review from J S (Wife of Client) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were helpful, cheerful, and understanding looking after my husband several times a day. They would encourage him and talk to me as well. I would recommend Kanyuchi Healthcare, the carers, and the admin team as a reliable, professional service.

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Review from Heather M (Partner of Client) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers of this Kanyuchi go the extra mile. They have helped me through dark times. My hours of work are all over the place, but they’ve always been there helping out and always in contact with me. I couldn’t ask for better carers and people I thank you very much.

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Review from Sylvia S (Wife of Client) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and respectful nurses.

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Review from Elaine W (Daughter of Client) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received care from the staff at Kanyuchi for the last few months of her life. I cannot praise them enough. Their kindness, professionalism, knowledge and caring attitude. They really cared and provided such excellent care. Nothing was too much trouble to make Mum comfortable. They became part
of the family and were all genuinely sad and upset when my mum died.
I can never thank them enough for all they did for Mum and me.

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Review from E D (Wife of Client) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring team who looked after my husband with advanced Alzheimer's morning and evening were always punctual, cheerful, and extremely efficient. They had endless patience and showed compassion and kindness. Highlights were a trip to the driving range and coffee and cake at the beach. I would not hesitate
to recommend Kanyuchi.

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Review from Marcelle D (Next of Kin) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kanyuchi Healthcare has been caring for my ex-partner/best friend for a number of months and I have found the management of the care to be excellent, putting the needs of their client foremost and giving empathetic and holistic care. The implementation of covid secure measures and PPE has been good.
Any concerns that I have highlighted to the manager have been met with appreciation for bringing issues to their attention, and have been dealt with immediately and in a positive way rather than assigning blame. The carers have gone out of their way to ensure the wellbeing of my friend, both physically and mentally. I do not feel any hesitation about contacting the agency; my calls are met with amiable understanding and their help has been greatly beneficial on a number of occasions.


I would highly recommend this agency; the skilled management, which then follows through into the quality of carers they employ and therefore the care that they give the vulnerable people they visit.


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Review from Jean G (Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have already recommended Kanyuchi Healthcare to others who are looking for carers, Kanyuchi Healthcare are all true carers, who take a personal interest in their clients. From the initial visit, through to every day caring, we knew mum was in safe hands. The manager and his team were kind, courteous
and efficient, taking mum's preferences into considerations. We also really appreciated the Christian help and encouragement, particularly when mum was in her last days. A huge thank you to all at Kanyuchi Healthcare.

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Review from Jacqueline C (Sister of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and his wonderful team looked after my sister for a long time with 4 visits a day; always polite and caring. Whenever there was a problem, it was dealt with swiftly and professionally. I will always be grateful for the care she received. I would recommend Kanyuchi Healthcare.

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Review from Hugh G (Son of Client) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would just like to say that the service supplied has been really good. I live in another country and due to Covid I have not been able to visit for over a year now. Knowing the team have been going in, looking after and supporting my mother has been a huge burden taken from my shoulders.
Proactively
looking for solutions and supporting in many ways far more than just 'caring' I can fully recommend Kanyuchi Healthcare to anyone looking for this type of service.

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Review from Nicky W (Daughter of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only give Kanyuchi nothing but praise! My mother would never be happy or accept help from several care companies I had tried to put in place in the past to support her, she always dismissed them as never happy with their service. On meeting the manager he made my mum feel so at ease and explained
everything to her in depth on the service they would offer her, also for me as this now would be taking the pressure off me being mum's sole carer allowing us to get back to having mother/daughter quality time together. All the carers that visited mum were truly caring and always went over and above their duty to make sure she was comfortable and had met all her needs before they left. Any help issues that I needed help with the manager would again go out of his way to try to accommodate us. Unfortunately mum has moved out of the area Kanyuchi covered and so sad we cannot continue with them, mum sure does miss her carer/friends. I certainly would rate them 100% plus!

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Review from A C (Daughter of Client) published on 8 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad sadly has advanced dementia so when things got too much for mum we contacted several care agencies and thankfully we finally came across Kanyuchi. Right from the first visit, the staff formed a fantastic bond with dad and were able to bring out the happy fun side of him as well as meeting his
care needs. Everyone was so kind and accommodating to help both dad's needs and mum's. Dad especially looked forward to trips out for ice creams and coffee at the beach! We really can’t thank them enough for everything they did at such a difficult time.

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Review from Janette (Daughter of Client) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for all you do. It is good to know she is in safe hands. My mother has only good things to say about all the girls. The confidence I have knowledge when I’m away with the weekly feedback chart is comforting and the quick response is most professional.

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Review from Doreen C (Daughter of Client) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Kanyuchi are helpful, obliging and flexible with the care my mother needs. The carers are always pleasant and nice company for a 93-year-old lady. The staff are usually very punctual and cheerful, meeting extra demands when required, for example, taking my mother to a clinic appointment the other day.

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Review from Geoff M (Son of Client) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kanyuchi Healthcare provides my mother with a care package which includes 3 visits a day, where the care visitors provide personal care and prepare meals. They check that the correct medicine has been taken and take time to chat and make their client feel relaxed and cared for, no matter how awkward
or confused the client may be. They also keep a regular update regarding necessities such as food or toiletries and let a family member know if there's any cause for treatment or medical advice, and are quick to reply to any questions you may have.

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Review from Marion C (Client) published on 10 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager came to my husband, who had Parkinson's. For two years, they always gave one hundred per cent, and nothing was too much trouble. They gave high-quality care, and I cannot praise them enough. Thank you all.

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Review from Mike H (Son of Client) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and his team looked after my mother for three years. From day one when the manager knelt down at her bedside to introduce himself, he and his team took care of her with professionalism as well as kindness and affection, patience and good humour. They made her last years as comfortable as
possible providing physical and moral support. She and they learnt from each other, as caring for people is by no means a one-sided affair. I am sure she would wish me to thank them, not least for enabling her to stay on in her own home.

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Current Review Score: 10.0 (9.987)

Overview of Review Score

The Review Score of 10 (9.987) out of 10 for Kanyuchi Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.987 for Kanyuchi Healthcare is calculated as follows: ( (75 Excellents x 5) + (1 Goods x 4) ) ÷ 76 Ratings = 4.987

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kanyuchi Healthcare is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Natalie

Natalie

Job Title: Deputy Manager

Joined: 2021

How long have you been caring for us?
Since 1st March 2021


How long have you been working in the care industry?
I have been working in the care industry for just under 12 years.


What attracted you to care?
My eldest daughter was seriously poorly in hospital for 6 months and the care I watched my daughter receive made me want to explore the care industry.


What is your favourite thing about care?
The satisfaction I get from helping someone; The feeling I get in my tummy from making a difference in someone's life.


What do you find positive about Kanyuchi?
The friendly, caring team. The way that they are all prepared to go the extra mile.


Describe yourself in a few sentences.
Hard-working, caring, friendly and always happy (singing).


Are you interest in or have more experience in a particular area of care?
I am very experienced in palliative and end of life care.
I am interested in catheter care and wound care.


Alex

Alex

Job Title: Care co-ordinator

Joined: 2017

How long have you been working in the care industry?
I have been in working in the care sector for over 8 years.


What attracted you to care?
I liked the sound of being a lone worker, working in the community and looking after the elderly to give them good well-being.


What is your favourite thing about care?
Brightening up a service user's day.


What do you like about Kanyuchi?
We all get along, we are a good hardworking team that looks out for each other.


Describe yourself in a few sentences.
Friendly, kind and honest.


Are you interested or have more experience in a particular area of care?
No, I enjoy all sectors of care.


Nina

Nina

Job Title: Bank Carer

Joined: 2016

How long have you been working in the care industry?
Previous to my present job at Kanyuchi I ran my own childminding business from home for 14 years.
I enjoyed my time with the children immensely, which could at times be challenging as well as extremely rewarding, especially as I have been able to watch many of the children I cared for grow from babies to happy children and successful young adults.
Just before I decided to hang up my baby blankets and end my business, I had my final OFSTED inspection and was rewarded with an Outstanding which made all my hard work worthwhile.


What attracted you to care?
I am one of those people who gets a kick out of helping others, it upsets me when I see suffering and sadness. I know what a difference having someone who really ‘cares’ can do.


What is your favourite thing about care?
If I can make a positive difference to someone’s life and wellbeing and also close family members lives, then it means a lot to me.
It’s a lovely feeling knowing someone is looking forward to seeing you and really appreciates what you do for them.
Often our clients like to talk about their past, they may be lonely or just like to talk, some stories are so very interesting and full of history.


What is good about Kanyuchi?
We have a great team, which is steadily growing. We all get along well and work well together and individually.
I feel we are listened to if we have any concerns or problems, and Serge will always do his best to keep the company running smoothly and keep everyone, clients and staff, happy.


Describe yourself in a few sentences.
I like to think I am approachable; I’m hard working and have a good sense of humour. I enjoy being around positive and kind people. I don’t like being in a negative environment and find ‘energy vampires’ draining. Luckily none work at Kanyuchi!


Are you interested or have more experience in a Particular area of care?
I am interested and have experience with end of life care. Otherwise have experience over the broad section of care.


Clare

Clare

Job Title: Carer

Joined: 2019

How long have you been caring for us?
I have been with the company since November 2019


How long have you been working in the care industry?
I used to be in childcare and work for the NHS but I came into care with the elderly approximately 6 years ago.


What attracted you to care?
I like to help people and the hours work well for my lifestyle.


What is your favourite thing about care?
Meeting clients and hearing all about them


What is good about working at Kanyuchi?
We are appreciated and respected by senior staff and management


Describe yourself in a few sentences.
I am a chatty, outgoing, bubbly member of staff.


Are you interested in or have more experience in a particular area of care?
Dementia, I would like to work towards my NVQ3


Laura

Laura

Job Title: Carer

Joined: 2020

How long have you been caring for Kanyuchi?
Since January 2020


How long have you been working in the care industry?
Since I was 16 years old


What attracted you to care work?
To be able to make a difference and help someone through their care and to also meet clients with different needs.


What do you enjoy about care work?
Making the clients smile and laugh which makes a good impact in their life.


What is good about Kanyuchi?
Great team and good communication.


Are you interested in or have more experience in a particular area of care?
I enjoy end of life care; ensure clients are comfortable/ pain free. I have experience with Stoma, catheter, pressure sores and general care especially clients with servere dementia.


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