Utopia Social Care Ltd

76 Eccleston street, Prescot L34 5QH
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22 Reviews
  • Utopia Social Care Ltd, Prescot
Utopia Social Care offers a person-centered, professional, flexible care and support service to meet the needs of the people they support.

Their support team provides a friendly, consistent, bespoke service to all individuals, to ensure they are safe and comfortable within their own environment, ensuring all their care and support needs are met to the highest standard.

Services provide a consistent approach to care and support, building positive relationships between the support staff and individuals.

Utopia understands the importance and benefits to the individual when professional and person-centered care and support is provided whilst remaining at home or within their chosen environment.

Bespoke services are provided which enable the individual to tailor their support package to meet their needs effectively and productively.

Staff provide a variety of services to meet the needs of customers ranging from safer discharge services, rehabilitation back into the home environment following periods in hospital, health and social care support and support at the individual's end of life.

Services are provided to individuals over the age of 18 years of age. Staff have the expertise and experience to support every individual to achieve the outcomes required to enable them to be as independent as possible living in the community.

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Care Provided by Utopia Social Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Utopia Social Care Ltd
  • Person in charge
  • Sarah Calley (Registered Manager)

Funding & Fees Guide for Utopia Social Care Ltd

  • Prices

  • £22.00 per hour Weekday | £23.00 per hour Weekends

Utopia Social Care Ltd Reviews (22)

Total of 22, showing 1-20

Over all time Utopia Social Care Ltd has 22 reviews.

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Review from N L (Son of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and professionalism from all the staff at Utopia has been exceptional. Firstly with my Dad for 5 years and now with Mum. Dad passed away in May 2021. Their support was so helpful. I can only give them my highest recommendation. Thank you.

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Review from Yvonne B (Daughter of Client) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Family are really happy with our Dad's care. The carers are very efficient and reliable and we would recommend their service to anyone. Dad likes all his carers and has a good laugh with them which is peace of mind to our family.

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Review from G B (Friend of Client) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff who cover all aspects of clients' care needs. They genuinely care and all go above and beyond what is expected of them. Nothing is too much trouble. Very pleased with the service provided.

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Review from Paula H (Daughter of Client) published on 12 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family (3 daughters), find it hard to put into words just how amazing the staff at Utopia Social Care are. Our dad received support from them daily, this changed his and our lives, knowing that he would be assisted in his morning routine on a daily basis. The carer always arrived on time, were
very friendly and accomodating to all our dad's needs, nothing was too much trouble. We would recommend them without hesitation to anybody who wants excellent care for their loved ones.

Reply from Sarah Calley, Registered Manager at Utopia Social Care Ltd

Thanks so much for the feedback, I know you have experienced a very sad time recently and your dad was such a gentleman and I am sure he will be missed a lot, we certainly miss him.


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Review from Phil C (Son of Client) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first meeting, Utopia have been extremely professional and provided wonderful care for my mother. This has included looking out for her outside of their allotted visits and the regular dialogue with me has proved invaluable, as I don't live locally. I think my mum's grateful comments one morning
to one of their carers - "I asked for an angel and they sent you" - best describes how we both feel.

Reply from Sarah Calley, Registered manager at Utopia Social Care Ltd

This feedback means a lot to our team, thank you.


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Review from David M (Son of Client) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we required care for our mum and subsequently our dad, I met with a member of staff and was instantly impressed by his experience and caring nature. Utopia really do care and have gone above and beyond for us. Nothing has been too much trouble for them. They have even called to the shops for provisions
like bread and milk when Mum and Dad were running low on them. All of the staff have been totally professional and I feel that the training from the top down in this organisation has been first class. It is a very hard decision to make when choosing carers for your loved ones. I would never hesitate to recommend Utopia, and other caring professionals that we have come across have also sung their praises. They are known as being the very best out there. I would like to offer my sincere gratitude for all the management and their marvellous team have done for my mum and dad in their hours of need.

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Review from J B (Daughter of Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Utopia Social Care Ltd have provided individualised care and support to both of my parents during the past 18 months. They are professional, reliable and caring and I have no hesitation in recommending their service.

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Review from Janet H (Daughter of Client) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to take this opportunity to thank my unsung heroes (the carers) that have been looking after my mum during this terrible time. They have carried on with the same love and compassion whilst at the same time putting themselves and their families at risk of contracting this shocking virus.
I will be forever grateful to you all, not all angels are in heaven.

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Review from Mike D (Son of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Utopia has provided daily visits to my elderly mother since December 2019. She has dementia and the level of care has been excellent. All the staff are friendly, patient, thoughtful and considerate. They have been particularly accommodating over recent months whilst my mother is self-isolating. It is
very reassuring to the family that Utopia are taking care of her. In addition to their general duties, the staff have been great; providing daily papers, weekly shopping, hairdressing, WhatsApp photographs and even installed a replacement freezer.

Reply from Sarah Calley, Registered Manager at Utopia Social Care Ltd

Thank you so much for your feedback our team are really dedicated and committed to the health and well being of all the people we support.


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Review from Phil H (Nephew of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Utopia has been providing top-class professional care to my Aunt for a couple of years now. All the staff who have attended her have been reliable, careful and diligent in their work and she has come to enjoy their company as she has got to know them. As my aunt’s needs have increased over time, and
Utopia have always responded by adjusting the care package. They have worked with other agencies such as social services, health visitors and the falls agency. They also go out of their way to make sure she feels at ease and has everything she needs. This has meant that my aunt is still living independently in her own home at the respectable age of 97. I would highly recommend the care Utopia provide along with their very efficient administrative system.

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Review from Diane T (Daughter of Client) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Utopia provided care to my dad earlier this year. The standard and quality of the care provided was excellent. This was my family’s first experience of using the care system, and we couldn’t have had a better experience. We were soon reassured by the kind, caring way the Utopia team looked after Dad.
Reliable and flexible in their approach too.
I wouldn’t hesitate to recommend Utopia to other families looking for care support.

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Review from M H (Wife of Client) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've experienced a friendly, caring, trustworthy and competent service.

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Review from Jane F (Client) published on 17 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Utopia Social Care over a month ago and what a huge difference it has made to our lives. They come in every day to assist with the care of my dad. The level of care, kindness and support is above and beyond anything we could have imagined. We have the same person coming in every day
so my dad and the family have built up a lovely rapport with the member of staff and it has made my dad feel extremely comfortable. My mum was really wary of having anyone in to look after Dad but this is the best decision we have made. We cannot recommend this company enough - if anyone is looking for any type of care, this is the agency to go to.

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Review from L G (Client) assisted by family/friend published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the level of care I'm receiving.

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Review from Peter R (Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly, caring and go the extra mile to help.

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Review from Karl (Grandson of Client) published on 31 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been receiving support from Utopia Social Care for over three months now. Initially, he was dubious having experienced poor quality 'care' from two different care companies. The care and support he has received from Utopia have been outstanding, all aspects have been seamless from the
ease of contact with the care team to discuss my grandad's needs and concerns to the exceptional level of care he now has in place. Thanks to this company my grandad is able to continue living independently. He has built a great relationship with his support workers and can't praise them enough! As a family, we have peace of mind that he is finally receiving the support he deserves from a company we trust.

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Review from Ben M (Client) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very punctual and also very friendly. Nothing is too much trouble for the staff. Very professional.

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Review from John A (Husband of Client) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always willing to go the extra mile. Nothing is too much trouble.

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Review from Paul H (Client) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a person who has had ALS (Motor Neurone) for over 30 years, I have used the services of many care agencies, some have been very good, some ok and some who were horrendous, however, I can categorically say that Utopia have been about the best.


Since joining Utopia several months ago, I have not

once been let down, not only are the care staff always on time, they, the owners and office staff are all extremely friendly and well trained. During my recent marriage breakup, Utopia were superb, they immediately stepped up with extra calls and were there when I needed a shoulder to cry on, without Utopia's support I would have had to go into respite.


Thank you, Utopia for going above & beyond, you are a godsend.


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Review from Sheila H (Daughter of Client) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being looked after at home has been our mum's dearest wish. Mum has dementia and complex physical health issues and we have supported mum as a family for many years, sadly we have experienced poor caregivers from care agencies for over three years, thankfully since mum has been supported by Utopia Social
Care we cannot believe the difference in her physical and emotional health nothing is too much trouble for the staff who have gone above and beyond our expectations. Thank you, Utopia we all have greater peace of mind.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Frequently Asked Questions about Utopia Social Care Ltd

What Type of Services does Utopia Social Care Ltd offer?

Utopia Social Care Ltd offers Home Care.

How many Carers does Utopia Social Care Ltd employ?

Utopia Social Care Ltd employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Utopia Social Care Ltd to verify any information. View our terms and conditions. Utopia Social Care Ltd has an Enhanced Service – more info.