How many Carers does Westmorland Homecare (Kendal) employ?

Westmorland Homecare (Kendal) employs 80 carers.

Westmorland Homecare (Kendal), 18 Highgate, Kendal, Cumbria LA9 4SX

Review from D M (Husband of Client) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience

The ladies who visits us are all very polite, conscientious and thorough. We have a very pleasant relationship with them all. There seems to be a strong desire to please the customer.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to submit this review, its lovely to hear your feedback which I shall share with your team. I know they look forward to visiting.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N H (Wife of Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience

The staff treat my husband with empathy and dignity at all times. The carers are very punctual and come at the appointment time and of they are late a phone call is made.
The carers treat our home with care and reflect my wishes about my husband's care.
This is the second time we have used the services

of the agency and would use again if we needed.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to submit this review. It's lovely that others can hear about our dedicated team when considering their own requirements. It has been a pleasure to be invited into your home and to get to know you both.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J S (Client) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience

I appreciate having the comfort and care that I am to stay in my own home also that I can rely on knowing that the arranged times are always kept promptly, that I can contact the office with any worries. If I was ill they would contact a doctor or ambulance and stay with until they had arrived.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

It is an honour to support you and we are grateful to have the opportunity. The team always look forward to visiting, thank you for taking the time to provide this feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from W F (Wife of Client) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience

Excellent care, friendly, kind staff, always available to help.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to leave us a review, we appreciate your kind words. The team look forward to visiting and we are honored to be a part of your lives. Kind regards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C S (Sister-in-law of Client) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience

Westmorland Homecare's detailed approach to my brother-in-law's daily care visits is exemplary. Ensuring the team of carers are well chosen to his needs that are all well trained and work to the same high standards with professional, practical and caring attitudes. To become part of his care team each

person is introduced and shadows for a few calls to ensure a well-informed and happy placement. Any requests or changes to the routine are implemented with ease, no nonsense, no fuss approach, with the care requirement at the heart and priority. Reviews ensure that all aspects run smoothly to the highest possible standard. Without a doubt this has improved his wellbeing, confidence and happiness. We know he is in very safe hands.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you so much for taking the time to submit this wonderful review. The relationship we have with you as a family is invaluable when ensuring a person-centered approach. The team look forward to visiting your brother-in-law and we enjoy working alongside you all. It is lovely to receive such wonderful feedback on our review system as it highlights how useful and important they are.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R G (Daughter of Client) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience

Very happy with the service.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you so much for taking the time to provide this review, it is lovely to receive this feedback, especially from a client who has been with us for some time. We have supported your dad for 3 years now and feel very honoured to have had this opportunity.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A H (Client) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience

Excellent care.
Very friendly.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to submit this review. It is our pleasure to support you and it is lovely to see the relationship you have built with our team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Annie W (Daughter of Client) published on 28 June 2024
Submitted via Website • Report

Overall Experience

Westmorland Homecare looked after Mum from December 2023 to June 2024, when it was agreed by Mum and the family that she would move to a care home. In the 6 months or so that Westmorland Homecare have been caring for Mum we have been so comforted by knowing that she was being looked after with sensitivity,

that her dignity was paramount and all her needs were met. The team have been punctual, polite, friendly and genuinely caring and often going above and beyond in matters big and small. Communication has been fantastic. A few times we have run aground with various medical teams and each time, the office staff have stepped in to liaise with those various teams to get the best possible outcome for Mum and we are truly grateful for their expertise and assistance in those challenging situations. It has been a worrying time, as Mum's needs seemed to change on an almost weekly basis and I genuinely don't know how I would have managed without Westmorland Homecare supporting me and helping me.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you so much for taking the time to post this lovely review Annie! It has been a pleasure supporting your mum and the family. The team are sad to say goodbye to such a lovely client and family but feels comforted by the fact they have had the opportunity to make a difference. We would love to stay in touch and hear how Mum is getting on. Your kind words really mean the world.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fiona B (Daughter of Client) published on 4 June 2024
Submitted via Website • Report

Overall Experience

Westmoreland Home Care looked after my mum for four years until she moved into a residential home in April this year.
The whole team were amazing!
We started with one visit a day and progressed to four due to Mum's condition.
The whole team were committed to helping Mum stay independent in her home

for as long as possible.
I would highly recommend this service to anyone searching for home care for a loved one.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Dear Fiona, we really appreciate you taking the time to complete this review. It has been a pleasure to support your mum for the last four years and to witness the wonderful relationships built between your mum and her team. You and Mum will be dearly missed by all at Westmorland Homecare we are lucky to have got to know you both. Kind regards, the manager and the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D K (Husband of Client) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience

Without the help of Westmoreland Homecare, I would not be able to keep my wife at home. The carers visit three times a day and provide the assistance I cannot manage by myself. They also provide care when I need longer periods of respite. The quality of care is brilliant for reliability, punctuality

and professionalism- it cannot be beaten. All the dedicated carers are lovely people who provide superb support to myself as well as my wife.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to leave such a lovely review. We know how important it is to keep your wife safe at home by your side and it really is a privilege to be a part of this. It is invaluable to work alongside you to ensure that you and your wife's lifelong wishes are respected. Thank you

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Emma S (Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience

I have received support from Westmorland Care for nearly 5 years. I can highly recommend this outstanding service of care that I receive from my health care assistants and office team. With continuous carers, I have been able to build up trusting relationships with my HCAs and Westmorland Home Care

support me to be independent and enables me to achieve everyday tasks where I feel confident and safe to do so with their support. They have helped me get back into my hobbies and enabled me to get out and socialise and make new friendships I now attend some social groups and attend swimming sessions at my local hydrotherapy pool. Westmorland Homecare has had a huge positive impact on my and my family's life and wouldn’t be without them.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thanks so much for taking the time to leave this wonderful review it is really lovely to read. Our team are so invested and enjoy supporting you and your lovely family. We are grateful to have the opportunity to work with such a wonderful person and I know the team look forward to visiting and planning new adventures with you. I look forward to seeing what we can achieve together next.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M R (Client) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience

I had been really ill. It was suggested that Westmoreland Homecare be contacted to come to my home and help me. Well, it was one the best decisions I have ever made. My health which, let's face it, is one of the most important things in my life, improved. My life turned around and my quality of life

returned. Three good things. What more can I say? Thank you Westmorelands Home Care.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to leave this review it really is a pleasure to support you and it has been lovely to see the relationship build between you and your team. You are such a strong lady but we are grateful to be a part of your journey. I know the team look forward to visiting and I look forward to seeing what we can achieve together in the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine H (Daughter of Client) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience

As a family, we are delighted with the standard of care and support Dad receives from Westmorland Homecare. The care staff on his team are attentive and treat him with the utmost care and professionalism. His needs which are both physical and emotional are attended to diligently, with carers going above

and beyond on many occasions. They have provided a crucial link with the medical profession, recognising instantly when district nurses are needed. Staff recognise that Dad has a wonderful sense of humour and the daily banter is at times very funny. Any queries we had, the management has been helpful and supportive, what is really lovely is that carers make time to check Mum is okay after each visit, and provide help for her and company that is valued. Having Westmorland Homecare looking after Dad's daily needs has been invaluable to our family. He is being well cared for by your carers allowing the time we have with him to be more relaxed, quality, social experience.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Hello Christine,
Thanks so much for taking the time to provide us with this lovely feedback. I know the team and Dad's client coordinator really value the time they spend in your family home. It really is a pleasure to work alongside you all as a family and to share the same goals. It is of the utmost importance that we continue to work with you and your lovely family to enable the most personalised experience. I know the team look forward to visiting every day.
Kind regards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Wendy S (Mother of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience

After having good care for over 2 years for a complex client, I was appalled when without notice or warning, we received a letter to say they would no longer be providing care.
We literally had 8 working days to find more care. I asked for an extension but this was turned down. They blamed it on the

lack of staff. They abandoned a very complex, highly vulnerable adult and family completely in a dilemma, with major anxiety stress and upset for their client which triggered immense decline physically and mentally. Plus pressure for myself. This was despite us being told they had a new carer to be introduced.
They were fully engaged with continuing the care package the day before. This unprofessional action is shocking and leaves me to say take care with this organisation, they will abandon at any time with no warning.
The decisions will be made not by the supervisor, admin or carers. We have always been pleased with the service. This is negative but extremely stressful and upsetting.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Dear Wendy,
As am sure you are aware this has been extremely complex, we have been working with you and your family for 2 years, we have tried everything to help and support you and your family.
Due to confidentiality I cannot go into the details, but it has been discussed with a number of health professionals and external advice taken. We do not serve notice without a detailed reason. We have provided you and your family with a huge amount of support and advice and our staff continued to do this right up to the end.
We have a duty to support and protect our staff. The team have done all they can to support you and your family over the two years we have acted with kindness compassion and care. We have answered hundreds of emails and phone calls on an almost weekly basis. As a service, we have a responsibility to ensure we can look after and support everyone we look after. If you would like to speak further about the reasons I am more than happy to discuss.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J A (Daughter of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience

In my, and my mum’s, experience, the team at Westmorland Homecare are amazing. All of Mum’s carers are kind, thoughtful, respectful and diligent in all they do. They brighten up her day when they visit and we have never felt that she is patronised or treated like an old person (she is in her nineties!).

She is valued and they all respect her desire for independence!
The office staff are equally lovely and understanding. Nothing is ever too much trouble.
I would recommend them to anyone who needs help or care in their own home.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you so much for your kind words, it is lovely to receive such wonderful feedback form families, both the staff in the office and community do a huge amount to ensure we provide the best support we can. It really does mean a lot to the whole team, thank you so much for your kind words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fiona C (Granddaughter of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience

I just wanted to express my gratitude and thanks for the whole team at Westmorland Homecare for the gracious and diligent way in which they cared for my grandma in the last few months of her life. She had always been fiercely independent, but after contracting Covid last year, took a sudden downhill

turn and needed help in all aspects of her care. This frustrated her immensely, but your team of wonderful carers never made her feel like a hindrance. On the few times I was with her when they visited, I witnessed nothing but a polite and friendly attitude. My grandma felt so looked after and looked forward to her visits. Sadly, my grandma passed away last month, but she always spoke highly of your fabulous team, and I'll never be able to thank you enough for making the last few months of her life so comfortable. I wouldn't hesitate to recommend Westmorland Homecare to anyone who is looking for a reliable and caring agency to care for their relatives.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Dear Fiona, thank you so much for taking time to leave feedback, it is so very much appreciated. It is great to hear such fantastic feedback about the team that looked after your grandma. COVID has been such a challenge for us all no less for your family. Our vision is to be very much an extended part of the family I know that this was very much the case with your grandma, the staff really looked forward to the visits and being able to help and support her. Sending our regards to you and your family in what has been a very tough year. Thank you so much for getting in touch to leave such thoughtful feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann C (Daughter of Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience

My mother was cared for by Westmorland Homecare for the last 18 months of her life - dying aged 94 and a half. She had dementia and many other problems. During the time she was cared for, Westmorland Homecare could not have cared better for her. The carers always went the extra mile - stayed longer

if necessary - and genuinely would do anything - especially as I live 75 miles away. The manager and other office staff too, were exceptional, always keeping me in touch with any matter, and regularly reviewing the situation and the care Mum received. I could not and cannot rate them highly enough - no one could have done more for Mum or loved her more.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Dear Ann, thank you so much for taking the time to leave feedback it really does mean a huge amount to us. It was a real joy to be able to look after your mother in the final years of her life. Our service was set up to help manage some of these complex issues, allowing families to spend quality, precious time together. We recognise that families that live far apart, need regular updates and support and it's great to know how appreciated this is. Thank you again for taking the time to leave feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan B (Daughter of Client) published on 19 October 2020
Submitted via Website • Report

Overall Experience

The owner and his team have been a godsend to our family. Mum has been unwell for a few months and recently diagnosed with dementia as well. We have the same regular ladies coming to visit mum and they are all wonderful. I can't praise them enough but special thanks to the senior carer who looks after

the other carers in the team as well as mum. I don't know where they find their staff but they are all wonderful people. 5 stars plus plus plus and a big thank you from us all. I would recommend Westmorland Homecare if you are looking for home care in Grange-over-Sands. I also have a friend who gets their Kendal home care from them and she also highly recommends them.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Dear Susan.
Thank you so much for taking the time to write back to us it really does mean the world to the team. Westmorland Homecare was set up 3 years ago to provide a truly unique service. I believe we have some of the best staff in the UK, who are so very passionate about what they do. We have developed a service to ensure people like your mum are looked after by small dedicated teams who are then supported by our Senior Care staff. We really do feel like an extended part of your mums family and I know the staff love visiting. Thank you so much for your kind words, as always please just give us a ring if ever you need anything.
Kind Regards
Chris

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jenny T (Daughter of Client) published on 25 August 2020
Submitted via Website • Report

Overall Experience

We asked Westmorland Homecare to provide home care to my mother in Kendal approximately 6 months ago. They help Mum with medication and meal preparation. I have to say every member of staff we have met has been wonderful. It's the same regular team of carers and everyone in the office has been so lovely

and helpful too. We live away so it's a huge reassurance. I have always found them to be highly professional and kind. I would highly recommend them.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Hi Jenny, thank you so much for taking the time to leave a review. I know the team very much enjoy looking after your mum. It is so important that we are an extended part of the family, with the same team, this means we can build meaningful relationships. I know your mother has very much appreciated the lovely meals the team have cooked and helped with medication. If there is anything else we can do please do just pick up the phone and we will be more than happy to help in any way we can. Thank you for taking the time to leave such lovely feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Doreen M (Client) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience

Westmorland Homecare have been wonderful to me and my husband. They help us with anything we ask them and all of the Kendal homecare team have been brilliant. The company is run by two doctors which is very reassuring to us. I would, and have, recommended them.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you so much for your lovely feedback, our team love the visits to you both. Our office is now open seven days a week so please just pick up the phone and we will support in any way we can. Having worked in the NHS for many years and seen the issues with social care we spend some time working out how best to run the service, your feedback means the world to us. I will ensure I pass it onto your team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money