Westmorland Homecare (Kendal)

18 Highgate, Kendal LA9 4SX
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10 51 Reviews
  • Westmorland Homecare (Kendal), Kendal
Westmorland Homecare is a unique Doctor led community home care service. They are the only service in the area to be run by a doctor team and are proud to be making a positive difference to people's lives every day. They want to provide the best care it is possible to provide and want all their clients to be happy with their support.

Staff help people to stay happy, healthy and active at home by providing a comprehensive range of services. From a couple of hours per week for companionship and shopping to 24-hour personal care at home, they will build a tailor-made care package for each client.

Staff are really passionate about changing the way care is delivered and doing something really special. They are proud to have recruited a wonderful team of caring, compassionate people who do the job because they love helping people in their hearts.

They founded Westmorland Homecare on traditional values and are passionate about providing the highest quality care. Their mission is to change the lives of people in their community, both clients and staff, by creating something really special. Their services extend to across the whole of the South Lakes; Kendal, Windermere, Staveley, Ambleside, Grasmere, Milnthorpe, Grange over Sands and the surrounding rural areas.

It is important to the company that every client is looked after as a personal family member and every member of staff is cared for too so they can carry out their vocation to the highest level. Every client is important to them. Every individual. Every person. Every family member. Westmorland Homecare is a family and they take great pride in being a part of their client’s lives. They would like to thank you for sharing this special privilege with them.

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Care Provided by Westmorland Homecare (Kendal)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Joshua Macaulay (Director)

Westmorland Homecare (Kendal) Reviews (51)

Total of 51, showing 21-40
10

Westmorland Homecare (Kendal) has a Review Score of 10 (9.987) out of 10, based on 13 reviews in the last 2 years. Over all time Westmorland Homecare (Kendal) has 51 reviews.

Overall Experience

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Date Published

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Review from M M (Client) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Needed home help, living on my own after serious illness (Covid-19).
Westmorland Homecare people were unfailingly thoughtful, kind, sensitive, responsive to particular needs or requirements. All work done thoroughly and efficiently - very professional.
I would certainly call on Westmorland Homecare
again if I needed home help or personal care in the future.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you so much for taking time to leave such lovely comments. It has been such a challenging time these last few months for our whole community. It is wonderful to hear how our team helped your during your recovery of COVID-19. I know the whole team were thrilled to help you back to being independent again. We will always be here whenever you need, please do just pick up the phone. Once again thank you for your kind words.


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Review from Brenda F (Client) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you very much for organising this homecare service. The ladies who have helped me have been very good indeed and I want to send my best wishes to them.
I am leaving (sadly) this house on Monday, to go to a care home as my arthritis gets worse with ages and lots of use, hip joints - I need more
help and care.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you for your very kind words Brenda, it has been a real pleasure to look after you. We wish you all the very best for your move, I know the team are very sad to see you leave. Thank you for your lovely feedback. We hope you will feel at home in your news residence soon. Take care and remember, we are always here if you need us.


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Review from A W (Daughter of Client) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, we found everyone friendly, approachable and caring. The care my dad had was excellent. The ladies cared for my dad with respect and treated him with care. It was peace of mind to know my dad has this care in place. We could always speak/email with any concerns and likewise I was always
updated if anything was concerning them. The back up in my dad's last few months was a godsend. Thank goodness we found such lovely people to care for our dad and grandad.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you for your very kind words A W. We wanted Westmorland Homecare to have a real family feel, and indeed be an extended part of the family, doing the tasks that enable families to spend quality time together. Communication is so important, our team really enjoyed keeping you up to date, we want families to know that their loved ones are safe and well. It is great to know that our team provided you with reassurance, knowing your family was safe and well. I know the team were very sad to see your father go, he was a lovely man to look after. Thinking of the whole family at this difficult time.


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Review from Michaela H (Daughter of Client) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been so wonderful with mum. She likes them more than me! The company seems well organised and well run. I have mainly dealt with the manager but all the staff I have spoken to have been great. I know one of our carers used to be a nurse who retired from the NHS and the other has been
working in the industry for 30 years so I feel confident in them. I would highly recommend the company.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you for your very kind words, we are so pleased your mum loves having the team to visit, they love the visits too. We are very proud of our wonderful team, who come from so many different backgrounds.
I will pass on your kind words, do keep in touch and if there is anything more we can do just pick up the phone or pop in for a cup of tea.


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Review from J W (Client) published on 15 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westmorland Homecare have been fantastic. The carers are very kind and do anything I ask. They have become great friends.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you so much for your kind words; we want to ensure that we really do become apart of the family. Do give the office a ring at any time if we can be of any further help.


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Review from S H (Daughter of Client) published on 15 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was recently discharged from hospital after a long, painful, and persistent illness. he struggled at home on his own after discharge. Westmorland Homecare came to his/our rescue. They were very helpful and immediately came to our aid. They have provided an excellent service, providing first-class
care. My Dad feels confident at home and happy. This is all thanks to Westmorland and their first-class care. I don't know what we could have done without them.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you so much for your kind words; we very much believe that family should be looked after like your own. We work extremely closely with hospitals, GPs and discharge teams, so it is great to know that we managed to get your father back home. It is so important to feel happy and secure in your own home. I will pass your lovely feedback onto our community team. Thank You.


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Review from J S (Client) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been excellent. Wonderful carers and wonderful managers in the office. I would highly recommend Westmorland Homecare.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you so much for your lovely feedback; we spend a long time creating a very special service, our team in the office and community are always there to answer any questions, happy to help support you and your family. Thank you for your very kind words.


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Review from Philip K (Husband of Client) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were all very professional, and nothing was too much trouble. I would highly recommend this care provider.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you so much for taking the time to give our service feedback, we have spent a long time setting up a very special family service, that enables you to live happily and independently at home. Thank you so much for your very kind words. It really does mean the world to our dedicated team. I will ensure your wonderful comments are passed to our community team.


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Review from J H (Client) assisted by family/friend published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were all excellent and have contributed to the fact that I am now able to walk again with sticks. Always cheerful, which relieved the 'boredom' of being bedbound for so long and feeling 'fed up'. Their integrated work with the district nursing team, ie 'bedsores' and the treatment of them was
a useful exercise for all concerned 'especially my bottom'.

Reply from Chris Moss at Westmorland Homecare (Kendal)

Thank you so much for your wonderful feedback. We pride ourselves in working with a variety of professionals to ensure social care and health care is closely linked. I am so pleased that we were able to make a real difference with your care. Thank you so much for your wonderful feedback, I will pass it onto the whole team.


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Review from J S (Daughter of Client) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the care and support given to our mother, both from the extremely caring carers to the support staff. The manager was very approachable, extremely helpful and supportive to us.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you so much for your lovely review, It's great to know that our service makes such a difference. We spend a lot of time training and supporting staff so they, in turn, can deliver the best possible care. We can teach the skills to care but it is the passion our staff have for looking after people such as your mother that makes the service so special. Thank You


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Review from S H (Nephew of Client) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt and uncle had excellent care. My aunt sadly passed away, and the team stepped in to give all daycare and some 24-hour care - excellent service from all the team. Great coordination.

Reply from Chris Moss at Westmorland Homecare (Kendal)

Thank you so much for your wonderful feedback, it was a pleasure looking after your aunt in the final part of her life. We set up the service to do just that, look after and support families at home and to provide a family very personal service. It's wonderful to know we are making a real difference to our community.


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Review from Barry O (Son of Client) published on 13 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Westmorland Homecare to provide an excellent, professional service. I live 335 miles from my mum and using Westmorland Homecare has made my life so much easier. My mum suffers from Alzheimer’s disease and until very recently, she has refused to move into a care home. Westmorland Homecare
has provided flexible care and home help totally tailored to my mum’s needs. I have always been fully informed of any developments with my mum. When mum finally agreed to go into a care home and I was on an extended holiday in Cyprus, Westmorland Homecare safely transported mum from Cumbria down to Devon. I would not hesitate to recommend the service provided by Westmorland Homecare.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you Barry, it was a pleasure to be able to support your mum, our vision is to provide a very personalized service, working closely with families. I know our staff were sad to see your mum move to Devon, it was fantastic continuity of care being asked to coordinate and arrange the transfer South. Thank you for your kind words, I know our staff try extremely hard to provide a very personalized service.


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Review from J B (Client) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always get excellent care from my team. They are always on time and happy to help me whatever I require. It is like friends popping in. The schedulers are amazing and very accommodating and my care coordinator is very helpful and knowledgeable. Thank you Westmorland Homecare for enabling me to move
forward and be more independent again.

Reply from Chris Moss at Westmorland Homecare (Kendal)

Thank you so much for your kind words. We work around the clock to ensure we provide the best service. Our vision is to be part of the family, and with many years of experience, our office team are always there to help.


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Review from S T (Daughter of Client) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Westmoreland Homecare a very reliable agency. They are very helpful at sorting out problems for us as none of the family live in the area. The communication with us is excellent and we trust the carers implicitly. As our mother's illness deteriorates, we hope the care plan, of possible
problems, will be anticipated. Thank you for your care.

Reply from Dr Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you so much for your kind words. It was a real pleasure to be able to look after and support your mother. Communication and trust is so important, our vision is to be a real part of the family. This has been recognized by CQC. Thank you so much for your kind words they have been passed onto the whole team.


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Review from Ron D (Client) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the girls who attended me were not only pleasant and helpful but had obviously been well trained. I suspect properly paid Many thanks. Will probably be back for more!

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you so much for your lovely review, we set up the service two years ago to transform the way care is delivered. We are the only 5 star CQC service in the area and are very proud of our team that work so hard in the community. We are thrilled the service has worked so well for you, our vision has always been to help support people in their own home living life to the full.


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Review from D B (Daughter of Client) published on 20 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Westmorland Homecare from May 2018 until January 2019, initially for just 3 hours a week and eventually for 4 hours a day – throughout this time we were very pleased with all our dealings with them.


Mum was happy and confident with the individual carers who visited her, looking forward to

their visits. The team was expanded over time to 6 carers but were always introduced to her carefully and all got to know her well – always calm, patient and ready to have a laugh – appointments were never rushed. Indeed, they were always able to stay longer whenever there was a need.


We must also say how supported we felt as a family by all the carers, managers and office staff – they were always on the end of the phone, listening and were able to quickly adjust the care package to suit Mums ever-increasing needs.


Without WHC Mum couldn't have stayed in her own home for so long – Thank you.


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Review from Margaret B (Wife of Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff treated my husband with dignity and respect at all times. They showed skill in all areas. They helped him retain his identity by always using his preferred name. They displayed patience and professionalism on the occasions when he became upset or aggravated, they never displayed anger or upset
on these occasions. They also had regard for my experience as his carer. The standard of care never fell below very good and was frequently excellent.

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Review from Fiona P (Daughter of Client) published on 6 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westmorland Homecare has been providing much-needed support to both my parents since my mum was discharged from a lengthy hospital stay after a significant period of illness. Both Mum and Dad benefit from being assigned three regular carers and have a positive therapeutic relationship with them. The
staff put a real emphasis on enablement and are giving my parents the encouragement and confidence to get back to their usual routine. The ladies also bring chat and laughter into their lives and keep them up to date on what is going on in the local community - a vital part of a recovery from any illness. I have been touched by the levels of compassion and understanding shown by all staff. Many thanks.

Reply from Joshua Macaulay at Westmorland Homecare (Kendal)

Thank you for your kind review, Fiona. We are really happy to be able to help mum and dad. We all think of them very highly and if there is anything we can do to help at any time please don't hesitate to get in touch.


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Review from Anthony B (Son of Client) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service we are receiving, mainly supplied by two regular ladies and one who fits in when holidays/days off are used. Mother was against anyone calling in but now welcomes the service wholeheartedly. For me, it has taken away certain tensions and worries, especially when away for several days.
There is a good interconnection between myself and the carers and we are extremely happy at the setup.

Reply from Joshua Macaulay at Westmorland Homecare (Kendal)

Hi Anthony, thank you so much for you kind review. I'm really pleased you are happy with the service. We want all our clients to have a positive experience of their care. I know mum has a great relationship with her ladies and we are here for you whenever you need us. Kind regards Director of Operations


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Review from John T (Client) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring, supportive and reliable.

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Current Review Score: 10.0 (9.987)

Overview of Review Score

The Review Score of 10 (9.987) out of 10 for Westmorland Homecare (Kendal) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.987 for Westmorland Homecare (Kendal) is calculated as follows: ( (76 Excellents x 5) + (1 Goods x 4) ) ÷ 77 Ratings = 4.987

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Westmorland Homecare (Kendal) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (3)

Kelsey

Kelsey Walmsley

Job Title: Registered Care Manager

Joined: 2020

I have worked in social care all my life in various roles across residential and domiciliary care settings.


I am proud to work alongside the most amazing team delivering the most OUTSTANDING care in the South Lakes. We are honoured to support each and every one of our clients and look forward to building more relationships.


The views along the way are just a bonus!


Joshua

Joshua Macaulay

Job Title: Director of Operations

Joined: 2017

Dr Macaulay has a background in both health and social care. After growing up in the Lake District he graduated from the University of Liverpool with a degree in Medicine and Surgery and has worked in hospitals across the country. He specialised in Emergency Medicine.. He has worked in homecare for 10 years and previously ran a homecare company in Liverpool before moving back to Kendal. He has also worked in nursing homes including specialised dementia and challenging behaviour care. He holds a level 5 diploma in Leadership as well as undertaking extensive training in Care Management. Dr Macaulay is also a dementia trainer, moving and handling trainer and is a specialist safeguarding lead.


Christopher

Christopher Moss

Job Title: Director

Joined: 2017

Dr Moss started his career in engineering before moving to health and social care. He completed his second degree in Medicine and Surgery at the University of Newcastle before undertaking specialist training in intensive care and anaesthetics. He has a background in business management and personal experience caring for relatives with dementia. He is also an adventure medic and holds an ocean master sailing qualification, mountain medicine diploma and is a qualified skiing instructor.


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