Home Instead (North Devon & Exmoor)

Unit 1C Limefield, Pathfields Business Park, South Molton EX36 3BS
Submit a Review
9.5 47 Reviews
  • Home Instead (North Devon & Exmoor), South Molton
Home Instead North Devon provides exceptional home care services designed to help individuals maintain independence in the comfort of their own home. From dementia care to live-in care and domiciliary care, the compassionate care professionals deliver personalised support tailored to each client's needs. Services include companionship, assistance with daily activities such as cooking, cleaning, and medication prompts, as well as a helping hand for tasks like reading or organising social excursions.

They also offer respite care for families and caregivers who need a break. Whether it’s a short trip for shopping, appointments, or a longer outing, the team ensures that clients remain engaged and active. With hour-long minimum visits, they ensure the time and attention needed to provide the best possible care.

At Home Instead North Devon, they take pride in their personalised matching process. The care professionals are carefully selected to share interests with clients, enhancing both the quality of care and the client's wellbeing. Continuity of care is a priority, so each client is supported by a small, consistent team.

Care professionals are fully vetted, with advanced DBS checks and thorough reference checks. They undergo rigorous training to meet the highest standards of care, ensuring a safe and supportive environment. They are proud to offer services in Bideford, Barnstaple, South Molton, Braunton, Ilfracombe, Lynton, Dulverton and surrounding areas, including specialised Alzheimer’s care and home help for elderly individuals with dementia.

Contact the team today to learn more about their personalised home care services in North Devon, including dementia care, private home help, and care at home for elderly individuals in Barnstaple, Bideford, South Molton, Braunton, Ilfracombe, Lynton and Dulverton.

Show Home Instead (North Devon & Exmoor) on the Map

Care Provided by Home Instead (North Devon & Exmoor)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Hospital Discharge

Good to Know

  • Person in charge
  • Adam Crispin (Managing Director)

Funding & Fees Guide for Home Instead (North Devon & Exmoor)

  • Prices

  • Available on request

Home Instead (North Devon & Exmoor) Reviews (47)

Total of 47, showing 1-20
9.5

Home Instead (North Devon & Exmoor) has a Review Score of 9.5 (9.500) out of 10, based on 16 reviews in the last 2 years. Over all time Home Instead (North Devon & Exmoor) has 47 reviews.

Overall Experience

  • 36
  • 10
  • 1
  • 0
  • 0

Date Published

47
3
14
16
31

Review from B I (Daughter of Client) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was the only care company that would come to us and show any willingness to help. Nothing has been a problem for them and they have fitted in with our changing needs at every turn.
All the office staff are pleasant and patient. The carers themselves are extremely caring, kind and professional.
They treat my Mum as an individual and with dignity and look out for me too as I try and cope with the rapid decline of my lovely parents. I am and always will be thankful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Simon K (Client) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is always on time. The care will do anything the client asks which is on their care plan. The carer is helpful, and friendly and takes an interest in what the client is doing. The care is always ready to talk about anything the client is interested in eg current news, weather, and traffic
on the roads.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ronald T (Client) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With one exception, the service has been excellent and the backup in one instance of a fall has been exemplary. Apart from the cost the support has been very good.

Reply from Adam Crispin, Managing Director at Home Instead (North Devon & Exmoor)

Thank you for your review, we are delighted you are happy with the support you receive. Unfortunately, excellent service with exemplary backup does cost money, particularly in a very rural area, and while we accept the cost is high, we are very confident that our overall service does deliver excellent value for money.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter K (Daughter of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Home Instead have been great - easy to deal with and very good communication.
The care team members who have visited Mum have provided great companionship and reassurance.
All in all very professional but much more importantly very human and caring.
Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V B (Daughter of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We have been receiving home care for cleaning and shopping for the last year. The positives are that the carers are kind and friendly and reliable. However, the negatives are that some carers seem to spend more time chatting than cleaning which we do not pay for. The standard of cleaning varies between
cleaners. Some are poor and you wouldn’t know it has been done, another carer is thorough and conscientious. One major area that has not been cleaned thoroughly is the fridge and old food has been left in the fridge, not discarded. The bins are regularly not emptied. Regarding shopping, it has been difficult due to the carer not looking in the fridge and seeing what we need each week and therefore buying too much of one item or not enough of another.
We don’t think it’s value for money. However, we are working with the agency to try and improve the standard of care.

Reply from Adam Crispin, Managing Director at Home Instead (North Devon & Exmoor)

Thank you for your review, but we must challenge some assertions. We are clear and proud that our care is relationship-based; as such we take time to get to know clients, rather than simply doing tasks. We were engaged to support your parents beginning their journey living with dementia; building trust in receiving external support is a vital element of this. While cleaning is an important part of our role, and we have addressed the concerns you raised, we are a care company employing care professionals, not cleaners. We are unable to discard items from a fridge without their direct consent unless they lack the mental capacity to make this decision. We agreed we would phone weekly before the visit to collate a shopping list, as they are miles from the nearest supermarket, and it is impossible to plan exactly a week in advance. We have taken your comments on board and will continue to try to satisfy your requirements, as well as building a relationship with your parents that they enjoy and value.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J R (Daughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of Care Pros that visit Mum are reliable and are always willing to do any job to help Mum each morning. They are kind and considerate and keep the house clean and tidy for her. If a Care Pro cannot attend for whatever reason, Home Instead always inform us of who will be covering their absence
and never leave Mum without cover.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen H (Daughter of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our care providers are excellent and provide just the right level of care for both my parents who live with me, they also help me out and go the extra mile with the little things that make all the difference in supporting us with the various needs both medically and human.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C F (Daughter of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly carer who provides a service to my mother. General home help service was provided as a first step for my mum who was naturally nervous about “having someone in”. Our carer and the team have made the journey so much easier for Mum and the carers have been very good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R R (Husband of Client) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient and caring service provider. Work hard to satisfy our requirements.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue H (Daughter-in-law of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As caregivers have got to know our relative, and they have accepted them, the service has levelled out and now fulfills our needs for our relative, whilst still encouraging personal independence and self-determination.
There have been one or two hiccups but we are very happy with the caregivers' and
agency's flexibility and accommodation of our relative and our needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alison S (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead carers have been visiting my 90-year-old father (who lives independently in his home) twice a week for nearly 2 years. The communications from the central team are always really clear and we know who is supporting Dad each week. There has been more turnover in caregivers than promised in
initial meetings and some are less able to cook (a key part of the service) than others - but they are all unfailingly kind and we cannot fault the overall level of service. It has made a huge difference to all of us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet C (Wife of Client) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls are good on the whole, obviously some are better than others i.e. quicker.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D T (Client) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the care team reliable, friendly, and on time. We appreciate that the longer we are together the more relaxed and informal the morning meetings become and their duties are all completed within the hour.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P G (Client) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our care provider is an excellent worker doing her best to provide excellent companionship and any help she can. She is always caring and also good fun providing a happy hour to her client.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H P (Daughter of Client) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (North Devon Exmoor) came highly recommended to me by an old friend.
Since September 2023, my 91-year-old mother, who lives independently, has had weekly visits from a Home Help from Home Instead. My mother commented recently that the visit was one of the highlights of her week. She says
she looks forward to seeing her Home Help, who is always cheerful and friendly, and she is very happy with the support she receives from Home Instead. My mother seems to value her home help highly already, which is fantastic.
As a family, we are very satisfied thus far with the overall quality of service from Home Instead, both in terms of the standard of care provided by the Home Help and the responsiveness of staff to email or telephone queries. For those of us living away, accessing the online portal to read through write-ups of their weekly visits to our mother is another excellent way to monitor progress with the Home Help arrangement.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret R (Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I’m on the whole very pleased with the service provided. Occasionally the office do not inform me of who is coming to provide the care until the last moment and I would really like to know at the beginning of the week. I don’t get a rota.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen J (Wife of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my husband's regular carers are excellent and we are very happy with them in every respect.
However, we are not happy with the recent payments taken for "travel" which suddenly appeared on the monthly invoices and which were not notified to us by post, as stated by staff when I phoned to complain
and I felt she was quick to dismiss my query as to how this surcharge could apply to us when we live so near to all of you and our carers often walk to us. Time permitting, and I assume this extra payment is not forwarded to them?

Reply from Adam Crispin, Managing Director at Home Instead (North Devon & Exmoor)

We are sorry for the confusion, you were notified of the change by email with your invoice at the time, and not by post. All of our care professionals are paid for their time travelling in between visits, and also for the mileage.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V L (Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the girls that come to visit me. Most are very attentive to my needs. However, the timings of the visits are not always convenient and I would prefer a later time as promised in the beginning.

Reply from Adam Crispin, Managing Director at Home Instead (North Devon & Exmoor)

We are glad you are happy with the care you receive from our care professionals. Unfortunately it is a very challenging recruitment market, and finding staff willing to work up to 10pm at night, who meet your requirements, has still not been possible.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jayne M (Daughter of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been looked after by Home Instead for eighteen months now and is still as happy with the care as he was at the start. Following a fall last year, his visits needed to be significantly increased over the week, with his personal care having to be added to what began as a company, a walk and
a chat. I would urge anyone who thinks their loved one may need care in the future to begin before there is a crisis as I don't know how I would have coped if I didn't already have some provision in place.
All the staff are punctual, friendly, and quickly got used to Dad's needs and his quirks. They spend time getting to know him so that they can have a meaningful conversation. There are times when they have to work alongside his cleaner, and this works out very well too.
There have been times when I have needed to email staff with a query or information and find them quick to respond. We are both very pleased with the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M D (Son of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've used Home Instead to provide care visitors for my Mum for the last four to five months and so far we're very happy with the service provided.
The carers seem to do a good job of looking after Mum and giving her the reassurance she needs.
The back office and management seem to work pretty well
and they have responded positively to feedback and requests.
They have an online logging system so we can see (remotely) how each visit has gone and any notes that the carers have made, which is very useful.
They can be relied upon to provide the service required, with good back-up for sickness etc, plus they're very good at flagging up any potential issues in good time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Home Instead (North Devon & Exmoor) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Home Instead (North Devon & Exmoor) is calculated as follows: ( (58 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 96 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (North Devon & Exmoor) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Home Instead (North Devon & Exmoor)

What Type of Services does Home Instead (North Devon & Exmoor) offer?

Home Instead (North Devon & Exmoor) offers Home Care.

How many Carers does Home Instead (North Devon & Exmoor) employ?

Home Instead (North Devon & Exmoor) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (North Devon & Exmoor) to verify any information. View our terms and conditions. Home Instead (North Devon & Exmoor) has a Platinum Service – more info.