Home Instead (North Devon & Exmoor)

Unit 1C Limefield, Pathfields Business Park, South Molton EX36 3BS
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9.5 47 Reviews
  • Home Instead (North Devon & Exmoor), South Molton
Home Instead North Devon provides exceptional home care services designed to help individuals maintain independence in the comfort of their own home. From dementia care to live-in care and domiciliary care, the compassionate care professionals deliver personalised support tailored to each client's needs. Services include companionship, assistance with daily activities such as cooking, cleaning, and medication prompts, as well as a helping hand for tasks like reading or organising social excursions.

They also offer respite care for families and caregivers who need a break. Whether it’s a short trip for shopping, appointments, or a longer outing, the team ensures that clients remain engaged and active. With hour-long minimum visits, they ensure the time and attention needed to provide the best possible care.

At Home Instead North Devon, they take pride in their personalised matching process. The care professionals are carefully selected to share interests with clients, enhancing both the quality of care and the client's wellbeing. Continuity of care is a priority, so each client is supported by a small, consistent team.

Care professionals are fully vetted, with advanced DBS checks and thorough reference checks. They undergo rigorous training to meet the highest standards of care, ensuring a safe and supportive environment. They are proud to offer services in Bideford, Barnstaple, South Molton, Braunton, Ilfracombe, Lynton, Dulverton and surrounding areas, including specialised Alzheimer’s care and home help for elderly individuals with dementia.

Contact the team today to learn more about their personalised home care services in North Devon, including dementia care, private home help, and care at home for elderly individuals in Barnstaple, Bideford, South Molton, Braunton, Ilfracombe, Lynton and Dulverton.

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Care Provided by Home Instead (North Devon & Exmoor)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Hospital Discharge

Good to Know

  • Person in charge
  • Adam Crispin (Managing Director)

Funding & Fees Guide for Home Instead (North Devon & Exmoor)

  • Prices

  • Available on request

Home Instead (North Devon & Exmoor) Reviews (47)

Total of 47, showing 21-40
9.5

Home Instead (North Devon & Exmoor) has a Review Score of 9.5 (9.500) out of 10, based on 16 reviews in the last 2 years. Over all time Home Instead (North Devon & Exmoor) has 47 reviews.

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Date Published

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Review from Vivien S (Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been a client of Home Instead for some years, I am pleased to say that I have always been satisfied with their care services and found the charges very reasonable. The carers themselves have proved kind, helpful and willing and prepared to fit in with any special requirements.

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Review from David C (Husband of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

first class service, my wife and I are extremely grateful for the help and encouragement provided.
All the staff involved have been very professional in carrying out there duties. Highly recommended, I wold not have been able to cope without their help and skills.

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Review from Wendy R (Client) assisted by family/friend published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service delivered with understanding and respect.

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Review from Sarah G (Daughter of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was cared for by Home Instead carers for 2 years before she moved into a home in January 2022. Her carers were fantastic and fostered a good relationship with her, which built as her care needs increased. She enjoyed their company and they were very friendly, patient and encouraging with her as
her dementia progressed. The team in the office were amazing at keeping in touch with me about what was going on, and helping with various appointments and tasks, which as I live in Australia, was a real help. Home Instead are very professional and supportive, and I would highly recommend them to anyone.

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Review from M N (Husband of Client) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service looking after my wife on a daily basis, (All staff), service continuing as excellent to date. Staff are very professional in their approach to their job. They are also very understanding of my needs.

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Review from Lesley T (Daughter of Client) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's team of caregivers are second to none. They show great compassion, care and patience with her and they really have helped Mum to get through the most difficult times during the Pandemic as well as helping her while she grieves the loss of her husband of 61 years. Mum is always much more cheerful
after her visits and I truly believe that it is the interaction she receives on a daily basis that has helped slow down the development of her dementia and ultimately has enabled her to remain in her own home. Management have been equally supportive and always listen to any concerns that arise along the way. A first-class service!

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Review from Diane F (Wife of Client) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using home instead for nearly 2 years now, we have found all carers to be professional, caring and knowledgeable. They have no hesitation in doing what is best for us as clients. They all go above and beyond in their caring roles. The staff in the office are always happy to help if we have
need to contact them, they quickly sort out any queries we have. I would not hesitate to recommend them to others.

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Review from James L (Son of Client) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very kind and caring group.
Always helpful and available at the end of the phone.
Has been flexible, when Mum has had to attend hospital.
Careers have always turned up in the whole of the 5 months that they have been caring for Mum.
Have recommend Home Instead to a neighbour.

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Review from C T (Son of Client) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent help and support. All arranged promptly, efficiently and effectively. Nothing was too much trouble.
Always turn up on time smiling and ready to help. Has helped keep my father out of hospital and to be able to stay at home.
Thank you all very much.

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Review from Mandi B (Client) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My caregiver and all contacts in the office are excellent and can't do enough to help me. I feel safe and cared for and above all, I am always treated with dignity and respect. They are the best care company I have ever encountered by far!

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Review from Leslie P (Husband of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers that attended my wife over a period of eighteen months were excellent - all had slightly different personalities - but it did not detract from the job in hand. The office staff also need commending, when a change of rota was required especially at the last minute the office always did
its best to help.

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Review from F H (Son of Client) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A good group of carers and a good support team ready to step in to help should the need arise and keep us informed. Always attentive and helpful. Took suitable precautions during pandemics. Management stepped in to support when bad weather (snow) prevented the normal carer from attending.

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Review from Jackie F (Power of Attorney of Client) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is really heartwarming to see the quality of care provided by the carefully selected CareGivers. I have Power of Attorney for a close friend of the family who has now sadly got dementia. Particularly during this last difficult year where visiting vulnerable friends and relatives has not been possible,
the client has struggled with not being able to visit socially or have regular visitors so the services of Home Instead have been a lifeline in the companionship they provide. In addition, the team of CareGivers supports the client to manage tasks in the home - providing as much or as little assistance (in the background) as required and make it possible for the client to remain in their home. The admin team provides full backup and are always efficient, helpful and prompt when dealing with enquiries.

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Review from Jane (Daughter of Client) published on 25 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Home Instead when Dad was discharged from hospital in September 2018 and caregivers were needed for mum and dad to remain living at home. I wasn't sure what to expect, but even before Home Instead had started providing care, the managing director and his team answered all the questions I had
worried about and provided help and advice on things I had even considered. The care provided during the following 7 months was excellent, when my parents had spells in hospital they kept everything running smoothly and nothing was too much trouble. They are truly a lovely, caring, competent, professional, nice team and we were all a bit sad to lose them when we needed 24-hour live-in care in April this year. I have no hesitation at all in recommending them as your first port of call.

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Review from Jackie D (Daughter of Client) published on 20 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was not happy initially about having people come to her house to provide support but she now looks forward to seeing her "minders" as she calls them. Always lots of laughter and gives her the opportunity to get out and about. The family is now confident that she has the appropriate care when they
are not around.

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Review from Joy W (Daughter-in-law of Client) published on 20 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is very happy with the care and support that our family members are receiving.
The carers are prompt, efficient and caring - we could not ask for more.

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Review from Anne C (Daughter of Client) published on 20 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased to have found Home Instead. From the start, I have been impressed by their quick response to my enquiry and then in providing someone to help and provide companionship for my mother who suffers from dementia. Her carer provides a breath of fresh air and adeptly deals with what can
sometimes be a difficult situation. She has found out what my mother enjoys doing and has introduced relevant activities. For instance, my mother loves pottering in the garden and she and her carer have done some beautiful flower arranging. It is a relief to know my mother has someone looking out for her and is providing much needed stimulation.
I have been getting reports about each visit, which are very informative and useful. The service provided by Home Instead has taken a weight off my mind, for which I am very grateful.

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Review from Barbara M (Niece of Client) published on 19 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care provided by Home Instead is very good and I know that my aunt was very satisfied with the support she received. She was able to stay in her own home for over a year longer than might have been expected until her advanced dementia meant that she needed 24-hour care. She was well
supported at home being prompted sensitively to eat, take her medication etc and she looked forward to the visits of her Caregivers. They also took her out of the house on trips to the shops and medical and other appointments and one of the carers even continued to visit her regularly once she moved to a care home. With Home Instead the wishes and dignity of the client are paramount as it should be. However, as next of kin living some distance from North Devon and only being able to visit my aunt occasionally I would have liked to have been informed more regularly of changes in her health and welfare.

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Review from Chris D (Son of Client) published on 19 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have received exemplary care in a compassionate and personalised way that has allowed them to rebuild their confidence and independence after a lengthy hospitalisation.


The carers are positive, professional and completely reliable and as their son, I have not had to intervene once to

address any problems for my parents.


My parents are of a generation where inviting “strangers” into their home and receiving hands-on personal care is not easy to accept and yet the way in which that care has been provided has meant they have accepted and indeed welcomed the support and maintained their independence. They have both improved since care was put in place and trust and value their carers.


I have engaged with the Manager very easy and the initial assessment he undertook in the hospital was very thorough and his level of communication with me ever since has been exactly what I need.


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Review from Jane (Daughter of Client) published on 19 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived with us for the past 3 1/2 years and for 3 of these years I have managed to attend to all her needs. Mum is 95 now and frail and I found that the time it was taking to do the morning routine I was struggling to get everything I needed to be done to be ready for work etc and was continually
under pressure time wise and I didn’t want to rush Mum. Together we decided we should look at Carers. I was fussy about who came in and liked that Home Instead came at a set time, that it was the same few caregivers and that they matched suitable people to Mum so although we had to wait 3 months for a vacancy it was worth it. The ladies are lovely and we both feel totally at home with them. They are always prompt and courteous and we like them a lot. They're being there for an hour each morning allows me to get everything done without worrying about Mum and then I am ahead for the day and able to attend to Mums needs without any pressure. We would definitely recommend the company.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Home Instead (North Devon & Exmoor) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Home Instead (North Devon & Exmoor) is calculated as follows: ( (58 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 96 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (North Devon & Exmoor) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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