Home Instead (North Devon & Exmoor)

Unit 1C Limefield, Pathfields Business Park, South Molton EX36 3BS
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9.5 47 Reviews
  • Home Instead (North Devon & Exmoor), South Molton
Home Instead North Devon provides exceptional home care services designed to help individuals maintain independence in the comfort of their own home. From dementia care to live-in care and domiciliary care, the compassionate care professionals deliver personalised support tailored to each client's needs. Services include companionship, assistance with daily activities such as cooking, cleaning, and medication prompts, as well as a helping hand for tasks like reading or organising social excursions.

They also offer respite care for families and caregivers who need a break. Whether it’s a short trip for shopping, appointments, or a longer outing, the team ensures that clients remain engaged and active. With hour-long minimum visits, they ensure the time and attention needed to provide the best possible care.

At Home Instead North Devon, they take pride in their personalised matching process. The care professionals are carefully selected to share interests with clients, enhancing both the quality of care and the client's wellbeing. Continuity of care is a priority, so each client is supported by a small, consistent team.

Care professionals are fully vetted, with advanced DBS checks and thorough reference checks. They undergo rigorous training to meet the highest standards of care, ensuring a safe and supportive environment. They are proud to offer services in Bideford, Barnstaple, South Molton, Braunton, Ilfracombe, Lynton, Dulverton and surrounding areas, including specialised Alzheimer’s care and home help for elderly individuals with dementia.

Contact the team today to learn more about their personalised home care services in North Devon, including dementia care, private home help, and care at home for elderly individuals in Barnstaple, Bideford, South Molton, Braunton, Ilfracombe, Lynton and Dulverton.

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Care Provided by Home Instead (North Devon & Exmoor)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Hospital Discharge

Good to Know

  • Person in charge
  • Adam Crispin (Managing Director)

Funding & Fees Guide for Home Instead (North Devon & Exmoor)

  • Prices

  • Available on request

Home Instead (North Devon & Exmoor) Reviews (47)

Total of 47, showing 41-47
9.5

Home Instead (North Devon & Exmoor) has a Review Score of 9.5 (9.500) out of 10, based on 16 reviews in the last 2 years. Over all time Home Instead (North Devon & Exmoor) has 47 reviews.

Overall Experience

  • 36
  • 10
  • 1
  • 0
  • 0

Date Published

47
3
14
16
31

Review from C D-S (Daughter of Client) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead Senior Care (North Devon & Exmoor) was a lifeline at a time when we suddenly needed more care for my mother. Requests for care always met with a calm, helpful and optimistic response. Each new caregiver was introduced, and accompanied by another caregiver who knew my mother, for the first
session. My mother was always treated with dignity and respect and the caregiver provided good practical care and companionship. When night care relief was needed it was forthcoming even at short notice. The family were reassured that mother was in good hands.

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Review from G O (Wife of Client) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I found the carer to be very polite and friendly. The carer was always prompt and willing to take on any task that we required that day. The career developed a strong bond with my husband who had absolute faith and trust in every situation.

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Review from Tanya (Daughter of Client) published on 18 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Home Instead to provide at-home care for our mother in November 2017. My sister and I have been so satisfied with the service provided by the managing directors and the CAREgivers that support Mum in the house. They have been able to adapt and provide the services required for Mum,
respond to last minute changes, scale up services required quickly and efficiently. They have been a great source of support and advice and I highly recommend them. They are sensitive, comforting and respectful in very difficult circumstances. Thank you.

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Review from Louise (Daughter of Client) published on 14 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a relief to have found such a lovely caring team. Our family have complete confidence in the care given. The contact between us all is good and clear which leaves us all feeling reassured that Mum is in good hands when we can’t be with her.

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Review from Charlotte (Daughter of Client) published on 12 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Service and level of care excellent. We just need to get my mother not to keep changing/cancelling visits and give enough warning so as to avoid excess costs.

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Review from Chris H (Client) published on 12 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service they provide has been second to none from day one. Keep up the fantastic work.

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Review from Ruth (Daughter of Client) published on 26 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We approached Home Instead Senior Care to provide my father with some support and care on a daily basis. We were very impressed with the thoroughness of their assessment. They spent the best part of two hours getting to know my father's history, his interests, daily life and needs. On the basis of that
they were able to put together a flexible and responsive package of care. His carers were very obviously committed to their work and sensitive to his challenges and needs. They handled his quirks with humour and sensitivity.
On a couple of occasions, my father became unwell. The carers were well supported by their managers who visited my father and stayed until the situation was resolved.
Sadly my father has had to return to 24-hour care which Home Instead do not currently provide. But I have no hesitation in recommending their service to anyone looking for care & support and was sad not to be able to continue with them.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Home Instead (North Devon & Exmoor) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Home Instead (North Devon & Exmoor) is calculated as follows: ( (58 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 96 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (North Devon & Exmoor) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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