SAP Care Services Ltd

9 Quarry Hill Parade, Tonbridge, TN9 2HR
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9.9 48 Reviews
  • SAP Care Services Ltd, Tonbridge
Established in 2011, SAP Care provides high-quality, award-winning home care services across Tonbridge, Tunbridge Wells, Sevenoaks, and surrounding areas. With a strong reputation and outstanding client reviews on Homecare.co.uk, the organisation has been recognised with multiple awards in 2023 and 2024 for its commitment to exceptional care. Its dedication to improving lives was further acknowledged in 2024 when the Mayor of Tonbridge personally visited the office to offer congratulations on the work being done.

SAP Care offers personalised home care that promotes independence, dignity, and respect for every client. The Registered Manager is a highly experienced Registered Nurse with over 30 years in the nursing and care industry, leading a team of skilled professionals across various areas of social care.

How to Arrange Care with SAP Care
To make an enquiry, the first step is to speak with a member of the team. You can do this by calling. As every individual’s situation is unique, an initial brief telephone conversation is conducted to gather basic details. Following this, SAP Care offers a free, no-obligation home visit to assess the person’s needs in person.

The Care Assessment Covers:
- Personal Care – Assistance with hygiene, medication, and social activity.
- Mental Well-being – Support for memory, communication, and emotional well-being.
- Physical Function – Help with mobility, movement around the home, and daily tasks.

Once SAP Care is chosen as the provider, a bespoke care plan is created with the full involvement and consent of the person receiving care. Care plans are regularly reviewed and adjusted as needs and circumstances change.

For further information, contact the home care team today on to learn how SAP Care can provide compassionate and professional support.

Show SAP Care Services Ltd on the Map

Care Provided by SAP Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Usebia Muzondo (Manager)

Funding & Fees Guide for SAP Care Services Ltd

  • Prices

  • Care visits start from £24 per hour.
    Waking Nights £21 per hour
    Live-in care £250 per day.

  • Our care visits start from 30 mins. We charge different rates according to the length of the visit and the times required. Weekend rates are different to weekday rates. Bank Holidays are charged at time and a half with Christmas Day and New Year's Day charged at double. Our assessments are free of charge.

SAP Care Services Ltd Reviews (48)

Total of 48, showing 1-20
9.9

SAP Care Services Ltd has a Review Score of 9.9 (9.909) out of 10, based on 25 reviews in the last 2 years. Over all time SAP Care Services Ltd has 48 reviews.

Overall Experience

  • 43
  • 5
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Date Published

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Review from J G (Daughter of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my loved one recieved four times a day was always good, if there were any concerns I could call the managers and it would be looked into and dealt with in a timely manner. At times, the managers would go above and beyond with their care, thank you to you all.

Reply from Usebia Muzondo, Registered Manager at SAP Care Services Ltd

Thank you for your kind words. We truly appreciate your feedback and are happy that our team was able to go above and beyond to meet your family's needs.


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Review from W M (Husband of Client) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best service you can get all the years we have had them very caring and nothing is too much trouble for them professionally done. The staff take passion and pride in there work to the extreme caring of people very supportive as well.

Reply from Usebia Muzondo, Registered Manager at SAP Care Services Ltd

Thank you so much for your wonderful feedback. We're thrilled to hear that you've been happy with our service over the years. Your kind words motivate us to continue delivering the highest standard of care and support.


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Review from Sandra C (Daughter of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

May we thank the SAP team for the very high level of care and consideration given to our Mum. Thanks to you she was able to remain at home with her husband of 70 years with a maximum of dignity. Bravo!

Reply from Usebia Muzondo, Registered Manager at SAP Care Services Ltd

Thank you so much for your lovely feedback. We are touched by your kind words and are so glad we could support your Mum.


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Review from Chrissy H (Daughter of Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will always be thankful for the care and support given by the ladies and gents from SAP. Not only for their care of Mum but also for their consideration of my Dad and for making me feel like I wasn't alone.
From the early days, when Mum just needed a little assistance, until the end when she was
fully dependent she was always treated professionally, competently, and with kindness and a friendly smile.
SAP's reliability and understanding of her needs, and mine, enabled me to confidently go home each day knowing she would be visited and left clean, dry and comfortable and that I would be contacted should there be any concerns.

Reply from Usebia Muzondo, Registered Manager at SAP Care Services Ltd

Thank you for your kind words and for sharing your experience. We're truly grateful to have supported your Mum and your family. Your feedback means a lot, and I will share it with the team.


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Review from Christine B (Daughter-in-law of Client) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SAP's gave care to my mother-in-law for nearly two years in her flat. The service varied depending on what she needed and was adjusted with good conversation with the family. She eventually had full-time care at home until hospitalisation and subsequently passing. We could not fault SAP's in any way
and I would happily recommend them to anyone in need. Indeed I have already recommended them to a friend who I believe is now using them.

Reply from Robert Musariri, Managing Director at SAP Care Services Ltd

Thank you for your kind words and feedback! We're grateful to have been able to support your mother-in-law during her time with us. Your recommendation means a lot, we appreciate you spreading the word. If you ever need anything in the future, please don't hesitate to reach out.


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Review from Gyles H (Nephew of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very beginning, SAP Care Services has been wonderful. The whole team including the carers are friendly and go out of their way to help. This was a real benefit for us as we lived so far away from our relative being cared for - we were always confident he was in safe hands. They would communicate
on a regular basis to update us and let us know if anything was needed for our relative. The care team were always happy and friendly and I know our relative looked forward to their visits. I would also say they were always proactive - collecting medication, dealing with other medical agencies etc. Overall I would thoroughly recommend them.

Reply from R Musariri, Managing Director at SAP Care Services Ltd

Thank you for your heartfelt review. We are thrilled to hear that our team has provided the care and support your family needed. Your feedback is greatly appreciated. Thank you for the recommendation.


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Review from M S (Daughter of Client) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say how wonderful the carers are with my mum. They are happy, kind, and gentle and service all her needs with care and compassion. They are very punctual with her appointments and care for her 4 times a day. I would highly recommend them.

Reply from Robert Musariri, Managing Director at SAP Care Services Ltd

Thank you for your wonderful review. We are delighted to hear that our carers are providing the compassionate and punctual care your mum deserves. Your recommendation means a lot to us.


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Review from S D (Daughter of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

SAP are really outstanding in terms of their flexibility and availability. They have accommodated urgent last-minute requests calmly.
Their rota manager has such a sunny disposition, whatever crisis is happening on our end, she finds quick solutions.

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Review from I S (Father of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SAP are always very helpful, quick to reply to requests eg for extra hours, and gives excellent care for our son. They turn up on time and are always friendly no matter who comes. We like the fact they try to send the same person each time when possible.

Reply from Robert Musariri, Managing Director at SAP Care Services Ltd

We appreciate your feedback and are delighted to hear about your positive experience with SAP Carers.


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Review from C H (Daughter of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After many years working within a care home, I have high standards regarding care. I was highly impressed with the owner, office manager, and all the carers who visited my mum. The office manager was very efficient at arranging suitable times for us, especially when we were working out what would suit
our needs. The carers were very caring, and efficient and communicated well with me and my mum who had advanced dementia. In the final three weeks when she was bedbound, the care was incredible. The carers seemed so happy with their chosen career with SAP and were fully supported by the owner and office manager. I cannot thank them all enough, with their support I could continue to care for Mum until she passed away at home.

Reply from Robert Musariri, Managing Director at SAP Care Services Ltd

Thank you for your heartfelt review. It truly means a lot to hear about your positive experience with our team. Your kind words about the owner, office manager, and our carers are greatly appreciated. We're glad to have been able to provide the support and care your mum needed, especially during such a challenging time. Your feedback reaffirms our commitment to delivering compassionate and efficient care to all our clients.


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Review from Annette L (Mother of Client) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SAP Carers are always kind and thoughtful and treat my disabled son with dignity. The person who books sessions and organises care for everyone is polite and very happy to accommodate any requests where possible. I am very happy with the service we have received for nearly a year now.

Reply from Robert Musariri, Managing Director at SAP Care Services Ltd

Thank you for your kind words. We're glad to hear that you're satisfied with our service. Your feedback means a lot to us.


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Review from Linda J (Wife of Client) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for the care and professionalism I received from all the carers who looked after my husband in the months prior to his death in August 2023. I found the deterioration in his health overwhelming, but with the dedication he received from everyone he was able to be cared for at home until
the day he died. The managers and staff were always there for me, even over and above their contractual duties when emergency situations arose. I never would have been able to look after him in they way they did! The respect they gave my husband at all times was wonderful and they were so gentle in attending to his comfort. I cannot thank them all enough - they deserve my immense gratitude! God Bless!

Reply from Robert Musariri, Managing Director at SAP Care Services Ltd

Thank you deeply for your kind words. We're honoured to have supported you and your husband during such a difficult time. Your appreciation means a lot to us. Please accept our sincere condolences.


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Review from Sue S (Wife of Client) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has taken a long time to settle into having full-time care at home for my husband. It must be common in these situations that there is so much sadness and stress that it takes a while to work out how best to manage the care and which carers are happy and suited to the work - and fit in with the home.
We are now in a situation where we have a fantastic, small team of carers who are professional and understand and work well with my husband. It is an ongoing and difficult situation, and nothing is ever perfect, but I feel my husband is now receiving the best care possible in his own home - which I believe is important to him and is definitely important to me.
I also appreciate the support and sensitivity of the manager and the admin team - they are great and completely reliable.
If there were a "very good" option between "good and excellent", I would be ticking that for almost every category. We are now happy and settled with the care given by SAP.

Reply from Robert, Managing Director at SAP Care Services Ltd

Thank you for taking the time to write a review. We want to continue improving in order that our care can be excellent.


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Review from L B (Daughter of Client) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SAP Care Services looked after my father for the last month of his life and were absolutely amazing. They were caring and compassionate at all times, respectful, thorough and tidy. They were all brilliant but special thanks to one staff member in particular who went over and above.

Reply from Robert, Managing Director at SAP Care Services Ltd

Thank you for taking the time to complete this review. We have notified the member of staff and showed her our appreciation for going above and beyond.


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Review from J I (Wife of Client) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care service and company. Very helpful and polite. Very friendly and happy to assist whenever possible. Promptly attended all appointments and was very considerate in our home. We were very happy with their service and the carers who attended our home. Would recommend them to others.

Reply from Usebia Muzondo, Registered Manager at SAP Care Services Ltd

Thank you so much for taking your time to review. We appreciate your recommendation.


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Review from C S (Daughter of Client) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at SAP Care cared for my father for several months after he was discharged from the hospital, having been fitted with a PEG. Whilst it is my understanding that this was not something many of the carers had encountered before, SAP ensured that the team were all fully trained prior to taking
on my father's care. The carers were always on time and respectful and built up a good rapport with my father. On one occasion, a carer arrived without a face mask; however, when this was pointed out, it was soon remedied and, as far as I am aware, did not happen again. The manager was always happy to take my calls and answer any questions, and nothing was too much trouble. When my father passed away, the carer was both sensitive and professional having arrived shortly after. Our experience with SAP Care was very positive, and I would recommend them.

Reply from Robert, Managing Director at SAP Care Services Ltd

Thank you. We value the positive review and are happy to hear that you were pleased with our service.


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Review from M D (Wife of Client) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received excellent care for 18 months from SAP. The service included morning and evening calls and, more recently, lunchtime calls to assist with going to the toilet. We have found all the staff to be punctual (especially impressed in the last few months with lunch calls). Caring, polite
and genuinely interested in his needs.

Reply from Robert, Managing Director at SAP Care Services Ltd

Thank you so much. We appreciate you taking your time to give us this positive review.


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Review from Jonathan C (Client) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We discovered SAP Care after my 90-year-old mother fell and broke both her femurs and was unable to stand or walk again. Once engaged, they stepped in very swiftly, assessing and acting on her needs. They quickly worked out which of their carers was the best match for my mother, who now counts them
as friends. They are always cheerful, lighting up my mother’s day during their visits, and are very respectful of her dignity. They work quickly and efficiently. They also go above and beyond what we pay them for - providing extra visits when my mother is unwell or supplying emergency incontinence pads, etc if we’ve run out. They are also very responsive to any updates provided by me on my mother's care, quickly uploading new instructions to the group chat the carers have on their phones. They also use their experience with other clients to give me advice when needed. Highly recommended.

Reply from Fiona Musariri, COO at SAP Care Services Ltd

Wow! I can speak for all my colleagues that look after your mother and say they equally get joy from looking after her. We are pleased that she has been receiving excellent care, and we are grateful for you taking the time to give this feedback.


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Review from J M (Wife of Client) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Punctual. Professional. Knowledgeable. Caring and sympathetic. Tidy in appearance. Friendly and good personalities. As a result, we are very satisfied with the service.

Reply from Fiona Musariri, COO at SAP Care Services Ltd

We are so pleased with the words used to describe the type of service you received from SAP. I will surely pass this on to the staff.


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Review from A T (Client) assisted by family/friend published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care staff and office staff have always been kind and caring from day one, and we have never had any complaints, and I will always be grateful now and in the future. With thanks.

Reply from Fiona Musariri, COO at SAP Care Services Ltd

This is a lovely review; we will surely endeavour to keep to those high standards of service.


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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for SAP Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for SAP Care Services Ltd is calculated as follows: ( (131 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 143 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SAP Care Services Ltd is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (3)

Usebia

Usebia Muzondo

Job Title: Registered Manager

Joined: 2011

Throughout my 35-year career as a Registered Nurse, which began in 1988, I have developed a deep passion for the healthcare industry, particularly working with the elderly population. This journey has led me to establish SAP Care, a reputable recruitment and home care business. As a lifelong learner, I remain dedicated to staying updated on the latest advancements in the healthcare industry. This empowers me to provide cutting-edge care and ensure that SAP Care remains at the forefront of delivering exceptional services.


Margaret

Margaret

Job Title: Care Coordinator

Joined: 2022

Throughout my time at SAP Care, I have dedicated myself to the noble cause of caring for others and making a positive difference in their lives. In my role, I strive to provide a holistic approach to caring for clients. This involves conducting thorough assessments for both new and existing clients, developing personalised care plans tailored to their individual needs, and proactively visiting clients to ensure their well-being.


Amanda

Amanda

Job Title: Care Quality Supervisor

Joined: 2021

I have a passion for making a difference in the lives of our clients and play a pivotal role in SAP Care’s domiciliary services. I conduct client reviews, ensuring that SAP Care’s services consistently meet and exceed regulatory requirements. Furthermore, I take on the responsibility of inducting new staff members. I help new recruits acclimate quickly to their roles.


Frequently Asked Questions about SAP Care Services Ltd

What Type of Services does SAP Care Services Ltd offer?

SAP Care Services Ltd offers Home Care.

How many Carers does SAP Care Services Ltd employ?

SAP Care Services Ltd employs 74 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SAP Care Services Ltd to verify any information. View our terms and conditions. SAP Care Services Ltd has an Enhanced Service – more info.