SAP Care Services Ltd

9 Quarry Hill Parade, Tonbridge, TN9 2HR
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9.9 48 Reviews
  • SAP Care Services Ltd, Tonbridge
Established in 2011, SAP Care provides high-quality, award-winning home care services across Tonbridge, Tunbridge Wells, Sevenoaks, and surrounding areas. With a strong reputation and outstanding client reviews on Homecare.co.uk, the organisation has been recognised with multiple awards in 2023 and 2024 for its commitment to exceptional care. Its dedication to improving lives was further acknowledged in 2024 when the Mayor of Tonbridge personally visited the office to offer congratulations on the work being done.

SAP Care offers personalised home care that promotes independence, dignity, and respect for every client. The Registered Manager is a highly experienced Registered Nurse with over 30 years in the nursing and care industry, leading a team of skilled professionals across various areas of social care.

How to Arrange Care with SAP Care
To make an enquiry, the first step is to speak with a member of the team. You can do this by calling. As every individual’s situation is unique, an initial brief telephone conversation is conducted to gather basic details. Following this, SAP Care offers a free, no-obligation home visit to assess the person’s needs in person.

The Care Assessment Covers:
- Personal Care – Assistance with hygiene, medication, and social activity.
- Mental Well-being – Support for memory, communication, and emotional well-being.
- Physical Function – Help with mobility, movement around the home, and daily tasks.

Once SAP Care is chosen as the provider, a bespoke care plan is created with the full involvement and consent of the person receiving care. Care plans are regularly reviewed and adjusted as needs and circumstances change.

For further information, contact the home care team today on to learn how SAP Care can provide compassionate and professional support.

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Care Provided by SAP Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Usebia Muzondo (Manager)

Funding & Fees Guide for SAP Care Services Ltd

  • Prices

  • Care visits start from £24 per hour.
    Waking Nights £21 per hour
    Live-in care £250 per day.

  • Our care visits start from 30 mins. We charge different rates according to the length of the visit and the times required. Weekend rates are different to weekday rates. Bank Holidays are charged at time and a half with Christmas Day and New Year's Day charged at double. Our assessments are free of charge.

SAP Care Services Ltd Reviews (48)

Total of 48, showing 21-40
9.9

SAP Care Services Ltd has a Review Score of 9.9 (9.909) out of 10, based on 25 reviews in the last 2 years. Over all time SAP Care Services Ltd has 48 reviews.

Overall Experience

  • 43
  • 5
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Date Published

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23

Review from Graham F (Son of Client) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service has been provided to my mother over the past months by a dedicated and professional group of carers. The support provided has been at the highest of standards and given in a way that my mother has felt totally at ease at all times. I cannot praise the staff, as well as the excellent
management, highly enough. They have certainly taken away any worries or concerns I may have had about having to go down the carer route for my mother. I live over 50 miles away from Mum, and I have always had excellent communication with the SAP manager when it has come to any worries or concerns her staff have had and fed back about Mum. I would see the whole experience of "working" with SAP as superb. They are exactly what they say they are on the packaging, and they would come highly recommended by me.

Reply from Fiona Musariri, Chief operating officer at SAP Care Services Ltd

We are so pleased that we have been able to provide a good service that puts you and your Mum at ease.
Thank you so much for choosing us, and we will strive to continue giving your mother the best care possible.


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Review from Phillip B (Husband of Client) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff give an excellent service. They treat my wife with dignity and careful service. They are on time and very friendly and keep me informed of any problems.

Reply from Fiona Musariri, Chief Operating Officer at SAP Care Services Ltd

Thank you so much. We are pleased you feel that your wife is being treated with dignity. We hope she feels cared for.


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Review from D D (Niece of Client) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impression from management was very good. Very satisfied with the care provided. The staff were very punctual, polite and friendly. The company employees "caring" carers.

Reply from Fiona Musariri, Chief Operating Officer at SAP Care Services Ltd

Thank you for taking the time out to complete this. We are really pleased that you were satisfied with the care we provided.


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Review from Martin D (Husband of Client) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all very polite and courteous to my wife, and nothing is too much trouble - time-keeping is excellent. They also take time to sit and chat with my wife, which is part of caring, I think. Great job - keep up the good work.

Reply from Fiona Musariri, Chief Operating Officer at SAP Care Services Ltd

Thank you so much for taking the time out to complete this review. This means a great deal to us, especially the carers who want to make sure that each and every person they meet feel cared for as an individual.
Thank you again.


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Review from Chris P (Client) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using SAP Care Services for six months now, and the service and support I have received have been excellent. The support I have received you can not fault. Timing is very good, and there is flexibility in support time starting when I need it, and if I need to change the start time, there
is some flexibility.

Reply from Fiona Musariri, Chief Operating Officer at SAP Care Services Ltd

We are so pleased to receive such positive feedback. We try our best to accommodate our clients where we can to make sure our care package suits your needs at that time.
We really hope to continue to impress you, and in a year's time will still be able to say we are giving you excellent service.


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Review from Paul B (Son of Client) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose SAP after a recommendation from one of the nurses at the hospital after our 98-year-old mother underwent a hip replacement following a fall at home.
She had lived independently prior to her hospital admission, and was reluctant to accept help after being discharged.
Her fears were unfounded
as the manager and her team quickly became more an extended family than professional carers.
Nothing was too much trouble, and she was made to feel that she was their only client that day.
If you’re reading this review because you find yourself in a similar situation, you couldn’t put your loved one in better hands.

Reply from Usebia Muzondo, Manager at SAP Care Services Ltd

Thank you for your review. We are all pleased that we were able to provide a great service for your mother. All the best.


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Review from L C (Daughter of Client) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care.
We could not have asked for kinder or a more caring team.
They have made a very hard time so much easier for both my father and myself.

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Review from Steve S (Son of Client) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was diagnosed with terminal cancer in early December and SAP Care were selected to provide the care service for him. They were superb, not only providing the required care but also the emotional support for what was a very difficult time for the whole family. They knew exactly when to increase
care levels and then call in doctors, district nurses and the hospice as my father's health rapidly declined. We would have struggled to cope without them.

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Review from G B (Nephew of Client) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Needing care at short notice after our aunt moved out of a care home the management set things up quickly whilst liaising with West Sussex NHS who funded the care. All of the team who attended three times a day were really friendly and helpful. They showed lovely attention to our aunt's needs and spent
time reassuring her as she was very aware despite her 97 year age. We recommend SAP Care Services to anyone.

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Review from K T (Daughter of Client) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of carers caring for my father were exceptional. They were such advocates for both my mother and father, letting me know when they were concerned and contacting other health professionals when necessary. Such care and kindness and professionalism is rare and precious. They enabled my father
to be cared for beautifully in his last few months.

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Review from Maria S (Mother of Client) published on 10 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are so friendly and caring for my son. It is not like this in Italy where there are no services like this. We have such a lovely carer. My son has his dignity and respect from her and I have peace of mind that my son is well looked after.

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Review from Danni O (Daughter-in-law of Client) published on 17 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SAP Care was the best recommendation we have ever had. Dad (father-in-law) , after spending a long time in hospital was used to saying 'please be gentle' to the staff but Dad didn't need to worry when it came to his home carers. To sum up how they treated Dad I will use a phrase one of the carers used
when I had thanked them for their superb care. They said 'we treat Mr ... like he was our relative and how we would like them to be treated'... no better attitude to have than that.
If the carers were ever caught in traffic they always rang Dad, as they knew he worried about them.
As Dads life's journey was ending, the care we (the family) received as well as Dad, was first class. The team went above and beyond to make sure Dad was comfortable at all times and we were supported. The carer who stayed with Dad the last week 24/7 was amazing, nothing was too much trouble for them.
Cannot rate highly enough. Would I use again? 100% definitely.

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Review from Gloria G (Wife of Client) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The SAP crew came to us when my husband was sent home at the end of January 2018. My daughter looked up for 'carers' and selected SAP- it was an excellent choice. Extremely helpful at all times, punctual except on rare occasions when traffic intervened. Nothing was ever too much to ask of them. I'm
sorry this has been delayed but it got lost in the amount of paper being sent. I won't have managed without them.

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Review from D C (Husband of Client) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife had terminal cancer. For the week that SAP assisted with her care at home, they were excellent.

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Review from Francesca F (Daughter of Client) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad received a wonderful care service. All the carers were genuine in their care and concern, they did as much as they could and gave good advice when needed. The carers were usually on time with the time slot allocated to my dad. They were never too late or too early, just as you would expect with
all the other patients they have. The carers are really wonderful people and good support.

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Review from Catherine N (Wife of Client) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise my husband’s team of SAP carers highly enough. Not only did they treat him with dignity, respect and compassion, they also showed immense sensitivity to the situation I was in and showed me unwavering support and empathy. They came exactly when they said they would and were always cheerful
and friendly. The fact that I could trust them really took the pressure off me; allowing me to care for my children and spend precious quality time with me husband in the last weeks of his life. I don’t think it’s an exaggeration to say I couldn’t have coped without them.

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Review from Nick G (Son of Client) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SAP Care Services Ltd is a very caring and considerate care agency. My father has dementia and can be quite difficult to be around. They have been professional and understanding, plus very hard working since taking my dad on.

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Review from Marion M (Daughter of Client) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For six months SAP Care Services Ltd provided exemplary care for my father after his stroke. Every one of the carers was individually caring, quietly attending to all his needs. He enjoyed that company and they played a crucial part in bringing him back to health. They showed great patience with his
many demands and nothing seemed too much trouble for them. They were always on time and kept helpful informative notes. The carers were easy to deal with and I would have no hesitation in recommending them to anyone.

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Review from Freda T (Wife of Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using SAP Care Services for the last four months to provide care for my husband. I am extremely satisfied with them, they look after my husband very well. All their carers are very friendly, efficient and patient. My husband really does appreciate them.

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Review from J L (Son of Client) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother used SAP Care Services Ltd for the last year of her life. She was so pleased with the care and support, nothing was too much for them and she was cared for with sensitivity and compassion. I was always kept up to date with my issues which gave me great peace of mind.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for SAP Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for SAP Care Services Ltd is calculated as follows: ( (131 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 143 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SAP Care Services Ltd is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (3)

Usebia

Usebia Muzondo

Job Title: Registered Manager

Joined: 2011

Throughout my 35-year career as a Registered Nurse, which began in 1988, I have developed a deep passion for the healthcare industry, particularly working with the elderly population. This journey has led me to establish SAP Care, a reputable recruitment and home care business. As a lifelong learner, I remain dedicated to staying updated on the latest advancements in the healthcare industry. This empowers me to provide cutting-edge care and ensure that SAP Care remains at the forefront of delivering exceptional services.


Margaret

Margaret

Job Title: Care Coordinator

Joined: 2022

Throughout my time at SAP Care, I have dedicated myself to the noble cause of caring for others and making a positive difference in their lives. In my role, I strive to provide a holistic approach to caring for clients. This involves conducting thorough assessments for both new and existing clients, developing personalised care plans tailored to their individual needs, and proactively visiting clients to ensure their well-being.


Amanda

Amanda

Job Title: Care Quality Supervisor

Joined: 2021

I have a passion for making a difference in the lives of our clients and play a pivotal role in SAP Care’s domiciliary services. I conduct client reviews, ensuring that SAP Care’s services consistently meet and exceed regulatory requirements. Furthermore, I take on the responsibility of inducting new staff members. I help new recruits acclimate quickly to their roles.


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