SAP Care Services Ltd

9 Quarry Hill Parade, Tonbridge, TN9 2HR
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9.9 48 Reviews
  • SAP Care Services Ltd, Tonbridge
Established in 2011, SAP Care provides high-quality, award-winning home care services across Tonbridge, Tunbridge Wells, Sevenoaks, and surrounding areas. With a strong reputation and outstanding client reviews on Homecare.co.uk, the organisation has been recognised with multiple awards in 2023 and 2024 for its commitment to exceptional care. Its dedication to improving lives was further acknowledged in 2024 when the Mayor of Tonbridge personally visited the office to offer congratulations on the work being done.

SAP Care offers personalised home care that promotes independence, dignity, and respect for every client. The Registered Manager is a highly experienced Registered Nurse with over 30 years in the nursing and care industry, leading a team of skilled professionals across various areas of social care.

How to Arrange Care with SAP Care
To make an enquiry, the first step is to speak with a member of the team. You can do this by calling. As every individual’s situation is unique, an initial brief telephone conversation is conducted to gather basic details. Following this, SAP Care offers a free, no-obligation home visit to assess the person’s needs in person.

The Care Assessment Covers:
- Personal Care – Assistance with hygiene, medication, and social activity.
- Mental Well-being – Support for memory, communication, and emotional well-being.
- Physical Function – Help with mobility, movement around the home, and daily tasks.

Once SAP Care is chosen as the provider, a bespoke care plan is created with the full involvement and consent of the person receiving care. Care plans are regularly reviewed and adjusted as needs and circumstances change.

For further information, contact the home care team today on to learn how SAP Care can provide compassionate and professional support.

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Care Provided by SAP Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Usebia Muzondo (Manager)

Funding & Fees Guide for SAP Care Services Ltd

  • Prices

  • Care visits start from £24 per hour.
    Waking Nights £21 per hour
    Live-in care £250 per day.

  • Our care visits start from 30 mins. We charge different rates according to the length of the visit and the times required. Weekend rates are different to weekday rates. Bank Holidays are charged at time and a half with Christmas Day and New Year's Day charged at double. Our assessments are free of charge.

SAP Care Services Ltd Reviews (48)

Total of 48, showing 41-48
9.9

SAP Care Services Ltd has a Review Score of 9.9 (9.909) out of 10, based on 25 reviews in the last 2 years. Over all time SAP Care Services Ltd has 48 reviews.

Overall Experience

  • 43
  • 5
  • 0
  • 0
  • 0

Date Published

48
5
11
25
23

Review from Erica S (Wife of Client) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my husband (client) and myself were treated with complete respect etc. The experience was very good.


We give thanks to all concerned and give them our very best wishes.


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Review from Sandie E (Wife of Client) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been using SAP Care Services for a few weeks to care for my husband. I find them particularly good at communicating with my husband, playing board games and keeping him motivated. They also always ask how I am as a carer. Having them come in to help is giving me my life back.

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Review from D W (Client) assisted by family/friend published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using SAP Care Services LTD since August 2017. The team are good timekeepers and they are very caring in spite of the fact that I can be difficult and grumpy at times. Thank you for your care.

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Review from Marian H (Friend of Client) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff.


Totally reliable - and often went the extra mile to help us out.


Found us help at very short notice and covered for 24 hours when needed.


Staff were responsive and knew the right level of personal approach.


Totally professional - highly skilled. We could not have managed

without SAP Care!

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Review from Marion L (Daughter of Client) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came out of hospital in February needing more help than when she went in. SAP Care were able to provide two carers four times a day for personal care, turning, giving medication and nutrition. As time went on SAP Care provided someone for a "sitting service" while the rest of the family went to
Church each Sunday. My husband and I took a much-needed break and SAP Care found an excellent carer to live-in caring for both my parents, cooking meals, doing laundry etc. When it became evident that mum's life was coming to an end, SAP Care were able to look after her needs with dignity and because of the relationship we had built up with the carers they were a support to us in mum's last days. Mum passed away at home, half an hour before the carers were due. When they came, they knew what to do, washing her and getting her presentable for us. We continue to use SAP Care to look after dad occasionally and so far the carer has always been someone that we already know. It's like they are part of the family. All the staff are professional, experienced and cheerful.

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Review from D L (Client) assisted by family/friend published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using SAP Care services since November 2016. We have found every one of the carers that help to be helpful and kind whilst allowing me to keep my dignity in everything I do and they do.
Whatever task is requested of them by us, they are very willing to oblige and on many occasions have
done more than above what is expected. They always make time to chat, which is just as important as the care they give.

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Review from P M (Daughter of Client) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 99-year-old mother has a stroke in January 1017 and it soon became apparent that she could no longer live alone again. We made contact with SAP Care Services Ltd who came out to assess mum's needs. We settled on a package of morning and evening care and with SAP Care Services Ltd help we have been
able to have mum live with us in our home. I thought I would find it intrusive to have carers coming in twice a day, but we soon settled into a routine. The SAP Care Services Ltd team have been brilliant not only in supporting mum and caring for her but also in supporting and caring for me. Brilliant well done SAP Care Services Ltd.

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Review from Alison K (Client) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used SAP Care Services Ltd for the last 8 months to look after my 92-year-old father. The team always went the extra mile to ensure the very best care for my father and always kept the family informed about any concerns. The care team were always professional, reliable and responsive. Dad enjoyed
their company and felt very well cared for by them right up until the end. Even after his death, the manager was supportive and kind, even attending the memorial service. I would highly recommend SAP Care Services Ltd for all your care needs.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for SAP Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for SAP Care Services Ltd is calculated as follows: ( (131 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 143 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SAP Care Services Ltd is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (3)

Usebia

Usebia Muzondo

Job Title: Registered Manager

Joined: 2011

Throughout my 35-year career as a Registered Nurse, which began in 1988, I have developed a deep passion for the healthcare industry, particularly working with the elderly population. This journey has led me to establish SAP Care, a reputable recruitment and home care business. As a lifelong learner, I remain dedicated to staying updated on the latest advancements in the healthcare industry. This empowers me to provide cutting-edge care and ensure that SAP Care remains at the forefront of delivering exceptional services.


Margaret

Margaret

Job Title: Care Coordinator

Joined: 2022

Throughout my time at SAP Care, I have dedicated myself to the noble cause of caring for others and making a positive difference in their lives. In my role, I strive to provide a holistic approach to caring for clients. This involves conducting thorough assessments for both new and existing clients, developing personalised care plans tailored to their individual needs, and proactively visiting clients to ensure their well-being.


Amanda

Amanda

Job Title: Care Quality Supervisor

Joined: 2021

I have a passion for making a difference in the lives of our clients and play a pivotal role in SAP Care’s domiciliary services. I conduct client reviews, ensuring that SAP Care’s services consistently meet and exceed regulatory requirements. Furthermore, I take on the responsibility of inducting new staff members. I help new recruits acclimate quickly to their roles.


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