Home Instead (West Exeter & Teignbridge)

Tunnicliffe Building, Barton Hill Car Park, Dawlish EX7 9QQ
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9.8 55 Reviews
  • Home Instead (West Exeter & Teignbridge), Dawlish
Home Instead put their CAREGivers at the heart of what they do.
They're looking for big-hearted and friendly natured people to join their award-winning team of CAREGivers helping people to live well at home independently.

Home Instead take time to select empathetic and enthusiastic people to care for their clients. All of the care is relationship-led, which means that they'll match you with their clients based on shared hobbies and interests. This can be anything from following a football team, enjoying gentle walks, painting, crochet or craft making.
As a CAREGiver at Home Instead, you will receive excellent training, great rates of pay and flexible hours.

Other benefits that they offer include:
Thousands of amazing discounts online and on the high street across categories such as holidays, cars, days out, fashion, gifts, insurance, phones, and many more.
Regular team meetings to ensure their CAREGivers' views are heard and actioned.
CAREGivers are rewarded with team parties, seasonal gifts, bonuses and vouchers throughout the year.
Personal progression working alongside their Development Manager.
CAREGivers receive a mobile data allowance while using their mobiles at work.
CAREGivers are paid for mileage driven between clients and receive an hourly rate during the travel time between clients calls.
Plus many more...

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Care Provided by Home Instead (West Exeter & Teignbridge)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Andrew Goode (Director (Owner))

Funding & Fees Guide for Home Instead (West Exeter & Teignbridge)

  • Prices

  • Contact the Home Instead West Exeter & Teignbridge office for the complete pricing guide.

Home Instead (West Exeter & Teignbridge) Reviews (55)

Total of 55, showing 1-20
9.8

Home Instead (West Exeter & Teignbridge) has a Review Score of 9.8 (9.766) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (West Exeter & Teignbridge) has 55 reviews.

Overall Experience

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Date Published

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Review from L M (Daughter of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was looked after by live in carers from Home Instead for 4 months and the service was impeccable. Everyone I spoke to in the office and the people who took care of my dad were all so professional, approachable and very caring. I would highly recommend using Home Instead because their service
is closely tailored to the person's needs and nothing is too much trouble. Communication was excellent throughout and I was so comfortable knowing my dad was being well looked after. Thank you to everyone involved you have been amazing!

Reply from Andy Goode, Owner at Home Instead (West Exeter & Teignbridge)

Thank you so much for your lovely review, it's great to know our service had such a positive impact. We will pass on your kind words to those involved in your dad's care.


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Review from J H (Nephew of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is very happy with his carer who has been consistent for approx 4-5 years. He likes her and she provides a very high-quality service to him. However, my uncle has no issues with his carer's substitutes when they visit. As with most elderly people, he prefers who he knows. My uncle whilst understandably
frail at 94 still has his independence and has now reached a very good age for a man. Home Instead has been key in enabling my uncle to retain most of his independence. Home Instead has always been available to pass messages onto Gordon as he is profoundly hard of hearing and I don't live local to him being around an hour's drive away.

Reply from Liberty Higginson, Marketing at Home Instead (West Exeter & Teignbridge)

Thank you for sharing your wonderful feedback. It's lovely to hear how our team, especially with your uncle, has provided exceptional support. We really appreciate your acknowledgement of our dedication to reliability, attentiveness and personalised care. We look forward to many more years of making a positive difference! We'll be sure to pass this on to our team.


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Review from Kevin T (Son of Client) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead are a very caring organisation that tries very hard to make the service to each client as unique as can be so that the service provided is tailored to the needs of the client.
I believe that the carers try very hard to build a rapport with the client so that the client is comfortable and
confident with the carers that he/she has.
The communication between the client's family and the care company is on the whole very good so that the client's family are aware of any problems that may arise.
My main request is that a client's family is contacted formally every three months to review the key responsibilities provided and to agree if any changes should be made to the services currently being provided.

Reply from Liberty Higginson, Marketing at Home Instead (West Exeter & Teignbridge)

Thank you for your thoughtful review. We're delighted to know you value our personalised and caring approach at Home Instead. Regarding your suggestion for formal quarterly check-ins, we're keen to ensure our communication supports your family's needs effectively. Although our records show that we do conduct quarterly reviews with all of our clients, including after significant events, we recognise the importance of aligning these more closely with family expectations. Our Care Team has tried to contact you as we're eager to discuss how we can refine our approach to meet your requirements better. Please feel free to reach out to us to arrange a conversation at a time that suits you. Thank you once again for your feedback. We look forward to continuing to provide the high standard of care you expect from us.


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Review from Jean B (Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are very helpful and kind, doing all my requirements above and beyond the call of duty. They fulfil all my needs, couldn’t wish for more. They are a very friendly team of ladies and I enjoy hearing about their lives and their activities. Most of their lives are more interesting than mine
as I don’t go out any more, but they are always interested. I have a cat (tonkonese) and as cat lovers will know these animals are very choosy, only bothering with people they accept and trust, and believe me all my ladies are fully accepted by my cat and greeted enthusiastically when they appear. On occasions when I have had to ring the office I have always been given the information I needed, if they didn't know I received a phone call later with a suitable answer. Overall I couldn’t rate this service any higher and I have been so happy that I was recommended to them, I had previously had carers who did not fill the name of carers.

Reply from Andy Goode, Owner at Home Instead (West Exeter & Teignbridge)

Thank you so much for the lovely review Jean, we are so pleased to hear how much you value the support you receive from the care professionals who visit you and the office team.


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Review from Jean T (Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care givers enable me to continue living in my own home and always leave me with a smile. Care givers are reliable, punctual, efficient and attentive. I am very pleased with Home Instead services.

Reply from Liberty Higginson, Marketing at Home Instead (West Exeter & Teignbridge)

Thank you very much for your kind review. We're delighted to hear our caregivers have made such a positive impact, enabling you to enjoy life in your own home with comfort and a smile. Your satisfaction with our reliable, punctual, and attentive service truly means the world to us. We appreciate your trust in Home Instead and look forward to continuing to serve you with the highest level of care.


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Review from Francis L (Power of Attorney of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We received excellent service from one member of staff in particular and she formed a brilliant relationship with my wife.
We only cancelled the contract as my son employed a nanny for his children who was also trained as a carer for the elderly.
She had spare hours when the children were at school
so it assisted everyone for her to care for my wife.
If circumstances change in the future I would have no hesitation in contacting you.

Reply from Liberty Higginson, Business Development Manager at Home Instead (West Exeter & Teignbridge)

Thank you so much for taking the time to leave such a kind and positive review. We are delighted to know that our staff provided excellent service and formed a brilliant relationship with your wife. We completely understand your decision to cancel our contract due to your son's nanny offering to help. It seems like an opportunity that benefits everyone involved. Again, our heartfelt thanks for sharing your experience with us. Wishing you, your wife and your family all the best.


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Review from Roger G (Son of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been helping to look after my mum for over two years. Initially this was to provide support and help around the house when my father started to suffer with Alzheimer's and dementia.
Following Dad's death a couple of years ago, Mum's mental health further deteriorated and she was
also diagnosed with Alzheimer's and dementia. Home Instead were able to reschedule daily visits to coincide with things such as shopping deliveries etc. as well as providing much-needed companionship, cleaning and washing etc. to enable Mum to remain in her home for as long as possible.
The online daily reports were very useful, these together with phone calls from Home Instead to update me of unusual events enabled me to keep track of Mum's health and behaviour.
I can highly recommend the service that they provide as I live over an hour's journey away and Home Instead were able to respond to crisis calls outside of scheduled visits if needed.

Reply from Liberty Higginson, Business Development Manager at Home Instead (West Exeter & Teignbridge)

Thank you very much for sharing your wonderful experience with Home Instead! We are absolutely delighted to have been able to provide support and assistance for your mum during these past two years. It warms our hearts to know that we have been able to help your mum remain in the comfort of her own home, while also providing companionship and essential services. We understand the difficulties that come along with Alzheimer's and dementia, and our caregivers are truly dedicated to making a positive difference in the lives of our clients and their families. Your kind recommendation means the world to us! We are here for you and your mum, and if there's ever anything else we can do to bring a smile to her face, please don't hesitate to reach out. Thank you again for your lovely review!


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Review from Lizzie K (Niece of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has flourished with the excellent care, kindness and companionship that Home Instead provides. He was very resistant to the idea of help but now would not do without the carers at Home Instead. I live 250 miles away and I have peace of mind that my uncle is in very safe hands. He is happy and
contented. I would always recommend Home Instead for their excellent personal service to those who are vulnerable and in need of help.

Reply from Liberty Higginson, Marketing at Home Instead (West Exeter & Teignbridge)

Thank you for your kind words and for recommending Home Instead. We are thrilled to hear about your uncle's improved well-being and your satisfaction with our service.It means everything to us that you trust our team to provide care for your uncle from afar. Your feedback is truly appreciated and encourages us to keep making a positive difference.


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Review from Peter B (Son of Client) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care from the team has been very good. We feel that Mother benefits from the care team visits especially now she has two visits a day. She is getting used to having her personal care tended to as she is now more reliant on help.

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Review from C H (Daughter of Client) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently started with visits from Home Instead. I was very impressed with the quick and efficient initial start-up process. My mother is very happy with the visits so far. This is a great relief to me as I am moving further away for a while and it’s important that I can be confident of
the high standard so far provided.

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Review from Caroline G (Daughter of Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's carers have been excellent, providing the care and company she needed after her husband went into a home. The carers are all so lovely, it’s great to get daily updates. They are also very responsive to our requests. Definitely recommend!

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Review from G G (Daughter of Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is receiving excellent care to enable her to maintain living alone in her own home. She is happy when I visit her to continue to care for her myself; I now feel such relief that I'm not alone looking after her, but there is support for me as well as for Mum.
It was important for me to ensure that
Mum had a consistent team of carers who would get to know her and I can tell from the 'log' they write that they are establishing a good rapport with her. It is the little things they comment on such as her laughter and her smile, or that they've helped to put her earrings in - very important!
I know that Mum's nutritional needs have been met as she has more support now with diet and fluids. During the hot weather everyone visiting has helped to provide an increase in Mum's fluid intake.
Meeting Mum's hygiene needs has required a little recent prompting, but I cannot fault the 'proactive' hands-on approach from the care manager who has led by example in ensuring this is done.
Thank you.

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Review from C K (Daughter of Client) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the efficiency of the administrative team and the kindness and professionalism of the carers for my mother. I would recommend your service.
Each carer has taken the time to get to know my mother and her needs.

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Review from Paul C (Son of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly father (client) was resistant to any kind of help in the home, despite it being evident he needed it, with increasing needs. The deputy care manager took it upon herself to visit my father several times, using her experience to introduce my father to the idea of taking on the care he needed
and backing up the carers' visits with her visits to chat with my father. She was so patient, taking her time to listen but also being persuasive of what he needed and what she was able to provide to help. The team provided a great service with the website portal providing me with the info of what had been done, along with the schedules of tasks, but were always available to take phone calls personally. A highly professional service which comes highly recommended.

Reply from Liberty Higginson, Marketing at Home Instead (West Exeter & Teignbridge)

Thank you for your kind words and lovely review! We'll be sure to pass on your comments. Thank you so much again!


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Review from Janet T (Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer always came on time and was willing to do shopping, washing, walking with me. She was very helpful and good company.
As I am now more or less independent I no longer need her services but would certainly book again if I need it.

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Review from A E (Husband of Client) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers from Home Instead (West Exeter & Teignbridge) have been helping my wife for six months. They are always pleasant and kind and as it says on the tin - caring. Most weeks we have the same carers which enables pleasant dialogue and a genuine relationship between us.

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Review from A N (Daughter of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are delighted with the care our dad receives from the carers. We also met one of the service managers today, which was most helpful to all of us moving forward and keeping all informed.

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Review from David T (Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided to me has been consistently of a good standard. All carers involved are mindful of my needs and provide the care and companionship that I require to a good standard, freeing up time for my wife to have a deserved break to do what she wants knowing I am safe and well looked after

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Review from Judith A (Client) published on 23 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted to say I am very impressed with your service. My cleaner is like having an individual cleaner daily; she doesn't need asking because she is so used to my routines and requirements!
I am hoping to arrange some personal care soon to help me get back to showering etc, following my mobility problems
and will be contacting yourselves about this in the next few weeks.

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Review from R S (Client) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that Home Instead have provided are outstanding and a credit to the firm, both going the extra mile and providing a high standard of care and support. We appreciate their companionship and conversation, as well as the personal care and domestic duties they complete. We look forward to their
daily visits.

Reply from Liberty Higginson, Business Development Manager at Home Instead (West Exeter & Teignbridge)

Thank you! We appreciate this excellent review! We're so pleased that you are thrilled with our team's support. Thank you again!


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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Home Instead (West Exeter & Teignbridge) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.766 for Home Instead (West Exeter & Teignbridge) is calculated as follows: ( (62 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 77 Ratings = 4.766

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (West Exeter & Teignbridge) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (12)

Andy Goode & Josephine Duncan

Andy Goode & Josephine Duncan

Job Title: Owners

Joined: 2017

Andy


After many years of working in IT alongside others, Andy wanted to do something people-focused and could see first-hand the positive difference he made to people’s lives within the local community.
Therefore, Home Instead's ethos and model stood out immediately to Andy. Treating each of our clients as individuals, taking time to understand their interests, likes and dislikes and match clients with like-minded CAREGivers, is why Andy is so proud to own a Home Instead office.
Working closely with his partner Josephine, Andy manages the business invoices and supports Daniel with day-to-day operations.


Josephine


Josephine is Home Instead West Exeter & Tegnbridge's Co-Owner.
Similarly to Andy, after many years of working in IT, Josephine enjoys reviewing internal processes and implements improvements to operate the office more effectively.
Joesphine also manages finances, ensures data is maintained securely and enjoys D.I.Y meaning she has become the go-to person for hanging shelves, coat hooks, pictures and mending things!


Daniel

Daniel Goode

Job Title: Registered Care Manager

Joined: 2017

Dan is the Registered Care Manager for Home Instead West Exeter & Teignbridge.
Having worked in the health and social care sector for 10-years, predominantly supporting adults with a learning disability, Dan has gained many transferable skills.


Working with people to make a positive difference in their lives is why Dan enjoys working for Home Instead. Dan leads all office operations, supporting the Office Team and CAREGiver's to provide person-lead quality care. Coming from a big family himself, Dan presents a family-feel to all aspects of the business working alongside his father (Andy) and his brother (Joseph) while ensuring both colleagues and clients feel welcomed.


Joanne

Joanne Palmer

Job Title: Care Manager

Joined: 2018

Chris

Chris Barnwell

Job Title: Care Professional Manager

Joined: 2021

Liberty

Liberty Higginson

Job Title: Business Development Manager

Joined: 2019

Marc

Marc Bright

Job Title: Recruiter

Joined: 2019

Joseph

Joseph Goode

Job Title: Scheduler

Joined: 2018

Ben

Ben Kenshole

Job Title: Scheduler

Joined: 2022

Jocelyn

Jocelyn Gibbon

Job Title: Trainer

Joined: 2017

Emma

Emma Butler

Job Title: Administrative Assistant

Joined: 2017

Nathan

Nathan Hutchinson

Job Title: Digital Support Technician

Joined: 2021

Peta

Peta Cupper

Job Title: Community Ambassador

Joined: 2021

Frequently Asked Questions about Home Instead (West Exeter & Teignbridge)

What Type of Services does Home Instead (West Exeter & Teignbridge) offer?

Home Instead (West Exeter & Teignbridge) offers Home Care.

How many Carers does Home Instead (West Exeter & Teignbridge) employ?

Home Instead (West Exeter & Teignbridge) employs 62 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (West Exeter & Teignbridge) to verify any information. View our terms and conditions. Home Instead (West Exeter & Teignbridge) has a Platinum Service – more info.