Home Instead (West Exeter & Teignbridge)

Tunnicliffe Building, Barton Hill Car Park, Dawlish EX7 9QQ
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9.8 55 Reviews
  • Home Instead (West Exeter & Teignbridge), Dawlish
Home Instead put their CAREGivers at the heart of what they do.
They're looking for big-hearted and friendly natured people to join their award-winning team of CAREGivers helping people to live well at home independently.

Home Instead take time to select empathetic and enthusiastic people to care for their clients. All of the care is relationship-led, which means that they'll match you with their clients based on shared hobbies and interests. This can be anything from following a football team, enjoying gentle walks, painting, crochet or craft making.
As a CAREGiver at Home Instead, you will receive excellent training, great rates of pay and flexible hours.

Other benefits that they offer include:
Thousands of amazing discounts online and on the high street across categories such as holidays, cars, days out, fashion, gifts, insurance, phones, and many more.
Regular team meetings to ensure their CAREGivers' views are heard and actioned.
CAREGivers are rewarded with team parties, seasonal gifts, bonuses and vouchers throughout the year.
Personal progression working alongside their Development Manager.
CAREGivers receive a mobile data allowance while using their mobiles at work.
CAREGivers are paid for mileage driven between clients and receive an hourly rate during the travel time between clients calls.
Plus many more...

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Care Provided by Home Instead (West Exeter & Teignbridge)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Andrew Goode (Director (Owner))

Funding & Fees Guide for Home Instead (West Exeter & Teignbridge)

  • Prices

  • Contact the Home Instead West Exeter & Teignbridge office for the complete pricing guide.

Home Instead (West Exeter & Teignbridge) Reviews (55)

Total of 55, showing 21-40
9.8

Home Instead (West Exeter & Teignbridge) has a Review Score of 9.8 (9.766) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (West Exeter & Teignbridge) has 55 reviews.

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Date Published

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Review from T K (Daughter of Client) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother seems to be doing well under their care. She doesn't show any distress or annoyance at having the carers come to see her so that is a good sign as my mum would be very vocal in her disdain if there were issues.

Reply from Liberty Higginson, Business Development Manager at Home Instead (West Exeter & Teignbridge)

Thank you for your lovely review! It's great to hear that your mother is being looked after well and building trust with our excellent team of Care Professionals!


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Review from Marion A (Wife of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased to have changed to Home Instead as they are so helpful and kind and do their best to give the care my husband needs. The carer who comes takes such good care of my husband and is very helpful to me if I need something doing. He is always on time and comes at the same time each visit.

Reply from Liberty Higginson, Business Development Manager at Home Instead (West Exeter & Teignbridge)

Thank you for your lovely review, Marion! We're so glad our team is excellently caring for your husband. We're always happy to help.


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Review from Andrew C (Son of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been brilliant for my Mum over the last 2 plus years. There is no doubt that her well being has improved since they started taking care of her and I fear she wouldn't have been able to stay in her own home without them. The staff are excellent and even during the pandemic and the industry
wide recruitment challenges, they've never missed a visit and the quality of the staff has remained first class.
As she's got older and more set in her ways Mum can be very difficult to help. They have always been very patient with her despite what can be quite unreasonable behaviour from her at times. The carers have made it easy for her to be more accepting of the need and tailored the ways they do things to best suit her, as best as anyone could.
As a family we all rate Home Instead very highly.

Reply from Andy Goode, Owner at Home Instead (West Exeter & Teignbridge)

Thank you so much for the kind words, it's lovely and so encouraging to hear how our Care Professionals are making a difference in people's lives. We will make sure those involved in your Mum's care get to see this.
Warm Regards Andy


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Review from Alison L (Daughter of Client) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am thrilled with the service Home Instead provides. The caregivers are extremely attentive and considerate, respecting and valuing mum as an individual. The organisation is efficient and reliable which is essential when caring for the elderly.
Mum knows the few regular carergivers and this means
she feels safe. The caregivers are experienced, competent and kind.
Following illness we have been able to increase the number of visits as needed, and then return to our regular pattern as mum has regained strength. This has been very valuable to Mum and to us as a family.
Thank you Home Instead!

Reply from Liberty Higginson, Marketing at Home Instead (West Exeter & Teignbridge)

Thank you so much for your very kind review! It's brilliant to hear that you are thrilled with our service and wonderful Care Professionals. We are extremely proud of them and will be sure to pass on your lovely words. Thank you again!


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Review from Sue H (Daughter of Client) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead took over the care of my dad in March this year after a few difficult months of trying to cover his needs. My dad has had care needs for several years, covered by a number of companies, all of whom have done a good job looking after him. Sadly, at 96, he passed away recently, but I have
to say the care Home Instead provided was exceptional and probably the best he had during his final years - saved the best until last, as they say! Living a distance away, knowing Dad was being well cared for, was of huge importance to me. I cannot fault the caregivers - a bunch of wonderful people - for communication and help with any issue that was dealt with quickly and professionally. I was always kept informed of any problem, and they did their utmost to help in any way. The caregivers responded so well to my dad's needs and personality, even celebrating his 96th Birthday, as I couldn't be there. My thanks to everyone at Home Instead, Dawlish, for looking after my dad so well in his final few months.

Reply from Liberty Higginson, Business Development Manager at Home Instead (West Exeter & Teignbridge)

Thank you so much for your kind words, Sue!
We are so proud of our team and pleased that we could make such a positive impact on your father's life! The care professionals enjoyed their time with your father, and we will thank them all for their outstanding work. So again, thank you for choosing us as your care provider, and we wish you and your family well!


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Review from S P (Daughter of Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable and caring service undertaken with respect at all times. Care and advice is always on hand and always feel that Mum is in good and safe hands when care is being given.
An invaluable service enabling my Mum to stay in her home environment for as long as she can.

Reply from Liberty Higginson, Marketing at Home Instead (West Exeter & Teignbridge)

Thank you for such kind words! It's fantastic to hear that we're providing an invaluable service for your mum. Thank you again!


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Review from Barbara H (Friend of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I have visited my friend it is always a last-minute decision, as I am usually very busy, and where I can see spare hour I give her a ring and say would you like to have a chat. I am always greeted by the carer. She shows me into the room where my friend is usually resting. The house is always spotless.
You feel most welcomed, and nothing is too much trouble. My friend cannot speak too highly of the wonderful care and attention she gets. She often tells me that it would be impossible for her to stay in her home, if it was not for the care she gets from the home provider. The carer will always leave us to have our chat alone, and now and again she will call out cup of tea anyone. It. Is always a home from home service. Well done!

Reply from Liberty Higginson, Marketing at Home Instead (West Exeter & Teignbridge)

Thank you for your lovely review, Barbara!
We're so glad to hear your friend speaks so highly of the care our team provides. It's nice to know you feel welcomed by our team when visiting.
Thank you for your kind words.


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Review from Julie C (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has a daily morning visit to get her ready for the day. The carer also checks the diary with her and helps Mum with any household requirements she has. This visit is very important as the rest of the family live a considerable distance away and therefore rely on this daily contact to identify
any problems and contact us as necessary.
Home Instead have cared for both my parents for a number of years and have never failed to turn up. This is very reassuring. If we have any questions, the management team are always available to help.
My mother has two afternoon social visits each week during which she has the freedom to choose what she wants to do. This includes shopping, visits to the garden centre, trips to local beauty spots or to see the sea. She really enjoys the company and conversation.
Overall an excellent service, exceptional staff and always reliable.

Reply from Liberty Higginson, Marketing at Home Instead (West Exeter & Teignbridge)

Thank you for your kind words, Julie! Our team thoroughly enjoy visiting your mother. We're pleased to hear that you feel reassured and that the management team can help answer any questions you may have. We'll relay this back to our Care Professionals Team. Many thanks again.


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Review from C K (Friend of Client) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Provided care for a friend of mine. He was very happy with the care he received, they made him feel comfortable and safe.
I would recommend Home Instead to those that are in need of a high quality and caring service.

Reply from Liberty Higginson, Marketing at Home Instead (West Exeter & Teignbridge)

We're so pleased that our team provided high-quality care to your friend! Thank you for your kind words; it's greatly appreciated.


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Review from Dave G (Son of Client) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been so very helpful. From the staff on the phones, the management and the carers I have nothing but praise. They have become part of the family and provide an exceptional service. I would highly recommend.

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Review from Chris H (Son of Client) published on 5 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best test of a service is what happens when things go wrong. My mother had a number of incidents during her period of care with Home Instead (West Exeter & Teignbridge) and these were dealt with professionally and smoothly. The care givers were excellent in their service and showed great patience
and professionalism when situations became a bit testing.
Thoroughly pleased with all aspects of the service.

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Review from Jean S (Partner of Client) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have the highest regard for Home Instead. Their carers were professional in everything they did, arriving promptly each day and carrying out their duties efficiently. They treated my partner with compassion and dignity and gave me support when I needed it. I would highly recommend them.

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Review from Joanne E (Daughter of Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had wonderful support for our Mum from Home Instead. Carers are king and responsive to her needs and care requirements; respectful and patient. We will miss them; now Mum is no longer with us.

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Review from Stella H (Daughter of Client) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother needed personal care to stay in her own home. The ladies who provided this were always caring and helpful; they became her friends. She looked forward to their visits and chatter. The office staff were equally obliging and always managed any change to the routine without hesitation.
Very good, reliable and friendly service from all.

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Review from Linda J (Daughter of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Home Instead were kind, warm and patient with my Dad. They went above and beyond in many ways over the almost 2 years they visited Dad. During the last few weeks of his life, they were so gentle and patient and encouraged him to get as much out of each day as he could and sat beside
him and just kept him company when he could no longer eat or get out of bed. I would recommend them to anyone and thank the carers and the people I’ve met and spoken to in the office who were always kind and helpful.

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Review from Val J (Daughter of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The usual care package which is in place for Dad is always very good, being friendly, professional and reliable. However, January was a particularly difficult and unpredictable month for Dad and Home Instead were exemplary in their support of him - and me!
Overnight carers were quickly provided
after Dad had a short, but quite traumatic experience in a care home, which left him feeling insecure about being on his own. And, on two occasions, Dad has become very confused, disorientated and quite frightened during the day and Home Instead have had someone with him within 30 minutes, to reassure him and stay with him until he feels more settled - absolutely above and beyond! Therefore, I want to be clear that this feedback is not just about the carers, but most certainly includes the office based staff too. Without them, nothing would happen.

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Review from Steve L (Client) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have always been very professional, friendly and pragmatic in their dealings with my mother. They were also very flexible and willing to help and suggest better ways in which the care could be provided.

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Review from Rebecca B (Granddaughter of Client) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say other than fabulous! We have been using Home Instead to care for my grandparents for a year, and they are amazing!
The staff are friendly yet professional, always with a smile.
They know what my grandparents like and dislike and always accommodate this. Nothing is ever too much trouble.
They are vigilant and notice if things aren't right.
The management and office team are amazing too, so helpful and always on hand to help, discuss things and advise.
If anything needs to be discussed or sorted, it's done quickly and professionally.
I can not recommend them highly enough, and we would never use anyone else.
Thank you for all you do.

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Review from J D (Client) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers arrived punctually and did whatever tasks were asked of them. Some made suggestions about additional help they could offer. One or two seemed to have little knowledge of food preparation for meals, but they followed instructions. All were considerate, attentive and friendly.

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Review from Richard D (Client) published on 10 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care I receive is to be rated as first-class. Both the office and my carer are excellent in everything they do. In my home, my carer is really so helpful and thorough, nothing is too much trouble for her. She is always cheerful and uplifting to me, together with being thoughtful in
assisting me with decisions needed to be taken. My home is a better place to live in now with the support I am receiving.

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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Home Instead (West Exeter & Teignbridge) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.766 for Home Instead (West Exeter & Teignbridge) is calculated as follows: ( (62 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 77 Ratings = 4.766

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (West Exeter & Teignbridge) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (12)

Andy Goode & Josephine Duncan

Andy Goode & Josephine Duncan

Job Title: Owners

Joined: 2017

Andy


After many years of working in IT alongside others, Andy wanted to do something people-focused and could see first-hand the positive difference he made to people’s lives within the local community.
Therefore, Home Instead's ethos and model stood out immediately to Andy. Treating each of our clients as individuals, taking time to understand their interests, likes and dislikes and match clients with like-minded CAREGivers, is why Andy is so proud to own a Home Instead office.
Working closely with his partner Josephine, Andy manages the business invoices and supports Daniel with day-to-day operations.


Josephine


Josephine is Home Instead West Exeter & Tegnbridge's Co-Owner.
Similarly to Andy, after many years of working in IT, Josephine enjoys reviewing internal processes and implements improvements to operate the office more effectively.
Joesphine also manages finances, ensures data is maintained securely and enjoys D.I.Y meaning she has become the go-to person for hanging shelves, coat hooks, pictures and mending things!


Daniel

Daniel Goode

Job Title: Registered Care Manager

Joined: 2017

Dan is the Registered Care Manager for Home Instead West Exeter & Teignbridge.
Having worked in the health and social care sector for 10-years, predominantly supporting adults with a learning disability, Dan has gained many transferable skills.


Working with people to make a positive difference in their lives is why Dan enjoys working for Home Instead. Dan leads all office operations, supporting the Office Team and CAREGiver's to provide person-lead quality care. Coming from a big family himself, Dan presents a family-feel to all aspects of the business working alongside his father (Andy) and his brother (Joseph) while ensuring both colleagues and clients feel welcomed.


Joanne

Joanne Palmer

Job Title: Care Manager

Joined: 2018

Chris

Chris Barnwell

Job Title: Care Professional Manager

Joined: 2021

Liberty

Liberty Higginson

Job Title: Business Development Manager

Joined: 2019

Marc

Marc Bright

Job Title: Recruiter

Joined: 2019

Joseph

Joseph Goode

Job Title: Scheduler

Joined: 2018

Ben

Ben Kenshole

Job Title: Scheduler

Joined: 2022

Jocelyn

Jocelyn Gibbon

Job Title: Trainer

Joined: 2017

Emma

Emma Butler

Job Title: Administrative Assistant

Joined: 2017

Nathan

Nathan Hutchinson

Job Title: Digital Support Technician

Joined: 2021

Peta

Peta Cupper

Job Title: Community Ambassador

Joined: 2021

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