Home Instead (West Exeter & Teignbridge)

Tunnicliffe Building, Barton Hill Car Park, Dawlish EX7 9QQ

Home Instead (West Exeter & Teignbridge), Dawlish

Home Instead put their CAREGivers at the heart of what they do.
They're looking for big-hearted and friendly natured people to join their award-winning team of CAREGivers helping people to live well at home independently.

Home Instead take time to select empathetic and enthusiastic people to care for their clients. All of the care is relationship-led, which means that they'll match you with their clients based on shared hobbies and interests. This can be anything from following a football team, enjoying gentle walks, painting, crochet or craft making.
As a CAREGiver at Home Instead, you will receive excellent training, great rates of pay and flexible hours.

Other benefits that they offer include:
Thousands of amazing discounts online and on the high street across categories such as holidays, cars, days out, fashion, gifts, insurance, phones, and many more.
Regular team meetings to ensure their CAREGivers' views are heard and actioned.
CAREGivers are rewarded with team parties, seasonal gifts, bonuses and vouchers throughout the year.
Personal progression working alongside their Development Manager.
CAREGivers receive a mobile data allowance while using their mobiles at work.
CAREGivers are paid for mileage driven between clients and receive an hourly rate during the travel time between clients calls.
Plus many more...

Care Provided by Home Instead (West Exeter & Teignbridge)

Type of Service
Home Care Provider
Privately Owned

Specialist Care Categories
Call in Service
Cancer Care
Cleaning Service
Companionship
Dementia
Domestic Services / Home Help
Food Preparation & Serving
High Dependency Care, two carers attending
Laundry Service
Learning Disability
Medication Assistance
Mental Health Condition
Older Person Care
Palliative Care
Personal Hygiene Care
Physical Disability
Respite cover
Sensory Impairment
Shopping Service / Errands
Sit in Service
Transportation Service

Other Care Provided
24 Hour Care
Adult Home Care (18+)
Hospital Discharge
Personal Care (on a contracted hours basis)
Personal Care Assessments
Risk Assessments in the Home

Good to Know

Group/Owner
Home Instead

Person in charge
Andrew Goode (Director (Owner))

Funding & Fees Guide for Home Instead (West Exeter & Teignbridge)

Prices
Contact the Home Instead West Exeter & Teignbridge office for the complete pricing guide.

Order by:

Review from S R (Wife of Client) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience

Oh my! How would we ever have managed without home Instead Senior Care? My husband was diagnosed with terminal cancer in February 2019. As soon as Home Instead became involved we were both cared for. Nothing was ever too much. The girls were caring and thorough. The management left nothing unsorted.

We are so grateful to a wonderful team. Sadly, despite all the care, my husband passed away on September 7th 2019.

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Review from M S (Wife of Client) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience

We received such kindness, care, respect, friendship, dignity and always on time. It made mine and his life so much easier to cope with and let me keep some energy. Thank you, thank you, thank you.

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Review from Cherry A (Wife of Client) published on 30 July 2019
Submitted via Website • Report

Overall Experience

The care and sincere friendship given to my husband and myself for the last few weeks of his life could not have been more professional, supportive and genuine. It helped us both more than I can say and I will never forget. Thank you from the bottom of my heart.

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Review from N M (Mother of Client) published on 2 March 2019
Submitted via Postal Card • Report

Overall Experience

We have been very pleased with the service provided by Home Instead for our daughter. The carers have been wonderful with her, she always looks forward to them coming and having a giggle and chat with them.
I would have no hesitation in recommending them as a company.

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Review from Fiona (Niece of Client) published on 7 January 2019
Submitted via Website • Report

Overall Experience

It was good to know that the Home Instead Carer was building a relationship with my Aunt so that she could build on this as time went on. There was a lot that could be offered by the carers from Home Instead to match support required for my Aunt's needs. Sadly my Aunt was admitted to hospital and has

not been able to be discharged home so we have not been able to see this caring relationship flourish.

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Review from Richard V (Husband of Client) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience

From the moment the carers entered the house, you could tell that they were professional and very friendly and so helpful.

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Review from Alan W (Husband of Client) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience

Very pleased with the way the company has handled the care package and the girls are very supportive to both me and my wife.

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Review from HJ (Daughter of Client) published on 30 July 2018
Submitted via Website • Report

Overall Experience

The director and the team offer a first class care service. Not only do they provide an invaluable lifeline for those wishing to stay at home but also to those who need extra support to do so. They can always be relied upon - they even managed with the heavy snow earlier in the year! The carers are

real professionals and they have become good friends with my Mother who looks forward to seeing them.

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Review from Fiona A (Power of Attorney of Client) published on 3 July 2018
Submitted via Website • Report

Overall Experience

The care and support provided by the manager and his team is second to none. The carers treat my clients with dignity and respect and above all have a great deal of natural empathy and an extremely caring attitude. I would not hesitate using this team for any of my clients as I know the care received

will be of a very high standard. Nothing is too much trouble and I regularly turn to the management team when I require care at short notice. In particular, I am very impressed with the way the carers get to know my clients which really makes an impact on their everyday lives. I must also mention the manager who has given my clients exceptional support and who is also very well liked by both clients and their families.

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Review from Margaret (Cousin of Client) published on 2 July 2018
Submitted via Website • Report

Overall Experience

Home Instead Senior Care in Dawlish has been a wonderful support to my cousin and a reassurance to me in that I live a distance away.
I have found a whole company supportive kind and efficient.
They responded rapidly when I first approached them on behalf of my cousin and my cousin was delighted with

the ladies who came to help her.
The quality of the staff has been excellent.

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Review from Sheila T (Client) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience

Staff provided for care were both friendly and caring.

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Review from Denise P (Cousin of Client) published on 27 June 2018
Submitted via Website • Report

Overall Experience

After a fall, my cousin needed help at home and needed it to start quickly. Home Instead pulled out all the stops to get the paperwork in place and get the right carers lined up. They started just one week after my first phone call. The family, who all live a long way away, are grateful to know that

reliable people go in every day and will help with just about anything. The 'girls' have even sorted taking the dog to the vet and getting his teeth sorted out. Thank you, Home Instead.

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Review from Clarissa C (Wife of Client) published on 13 June 2018
Submitted via Website • Report

Overall Experience

I cannot recommend the Home Instead Agency more highly. They are extremely professional and cater exactly for the needs required due to the time they took during their detailed assessment. All the carers were completely reliable and provided an excellent service. Above all, I found everyone within the

Agency so very friendly, efficient and helpful.

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Review from Nigel G (Father of Client) published on 13 June 2018
Submitted via Website • Report

Overall Experience

Home Instead have been helping my father who is living alone in Exeter for several months. He is independent and capable of living at home alone as long as there is some support. Home Instead has been very flexible and ensure that he reaches the shops on a regular basis. He is very complimentary about

the quality and friendliness of the staff that provide that assistance. As I live some distance away having Home Instead on tap gives me the peace of mind that all is well especially as I know that I could ask Home Instead to step in at any time should my father need further assistance.

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Review from Paddy O (Daughter of Client) published on 13 June 2018
Submitted via Website • Report

Overall Experience

The owners are very good at providing the carers, which my mother now needs. As I live a long way from Dawlish, I need to have the reassurance that she is in good hands and I feel that Home Instead are giving me and my family that reassurance.

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Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall
Good

Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (12)

Andy Goode & Josephine Duncan

Job Title: Owners

Joined: 2017

Andy

After many years of working in IT alongside others, Andy wanted to do something people-focused and could see first-hand the positive difference he made to people’s lives within the local community.
Therefore, Home Instead's ethos and model stood out immediately to Andy. Treating each of our clients as individuals, taking time to understand their interests, likes and dislikes and match clients with like-minded CAREGivers, is why Andy is so proud to own a Home Instead office.
Working closely with his partner Josephine, Andy manages the business invoices and supports Daniel with day-to-day operations.

Josephine

Josephine is Home Instead West Exeter & Tegnbridge's Co-Owner.
Similarly to Andy, after many years of working in IT, Josephine enjoys reviewing internal processes and implements improvements to operate the office more effectively.
Joesphine also manages finances, ensures data is maintained securely and enjoys D.I.Y meaning she has become the go-to person for hanging shelves, coat hooks, pictures and mending things!

Daniel Goode

Job Title: Registered Care Manager

Joined: 2017

Dan is the Registered Care Manager for Home Instead West Exeter & Teignbridge.
Having worked in the health and social care sector for 10-years, predominantly supporting adults with a learning disability, Dan has gained many transferable skills.

Working with people to make a positive difference in their lives is why Dan enjoys working for Home Instead. Dan leads all office operations, supporting the Office Team and CAREGiver's to provide person-lead quality care. Coming from a big family himself, Dan presents a family-feel to all aspects of the business working alongside his father (Andy) and his brother (Joseph) while ensuring both colleagues and clients feel welcomed.