MyLife Edinburgh

Sugar Bond, 2 Anderson Place, Edinburgh EH6 5NP
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9.0 32 Reviews
  • MyLife Edinburgh, Edinburgh
Practicing since 2017, MyLife Homecare offers professional and compassionate support in the home to enable clients to have a more independent lifestyle. There are many ways they can offer assistance, from simple companionship, to bespoke visiting services. This includes personal care and household tasks, right up to live-in care.

The MyLife team is friendly and passionate about delivering a service that is the best in the area. Care workers are fully trained, reliable and trusted. The ethos at MyLife is supportive and collaborative, providing staff with an excellent level of training and support that they expect, in order that service provided to its client base always meets client expectations.

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Care Provided by MyLife Edinburgh

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lori Watson (Registered Manager)

Funding & Fees Guide for MyLife Edinburgh

  • Prices

  • Available on request

  • Please call Sue Judge on 07584 884097 to discuss costs for your bespoke visiting, companionship or live-in care service.

MyLife Edinburgh Reviews (32)

Total of 32, showing 1-20
9.0

MyLife Edinburgh has a Review Score of 9.0 (9.016) out of 10, based on 21 reviews in the last 2 years. Over all time MyLife Edinburgh has 32 reviews.

Overall Experience

  • 14
  • 10
  • 6
  • 0
  • 2

Date Published

32
7
10
21
11

Review from Heather R (Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found My Life purely by searching online. My mother was being discharged from hospital and I needed reliable support for her. The business manager was very helpful and saw her in hospital. All the staff have been great really can't fault them. I'd recommend them 100%.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are delighted to receive your glowing acknowledgement of our care team and the support they provide to your Mum. If there is anything further we can do to assist, please do not hesitate to ask at any time.


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Review from M C (Client) assisted by family/friend published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent communication from management meet and greet. Carer perfect, lovely lady, very caring, knows the needs of the client. Has common sense.
Regular communication by letter from providers. Easy to deal with.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are delighted to hear that your experience of MyLife Homecare has been so positive from many different aspects. Please don't hesitate to keep in touch with our team on 0131 603 4449 if you feel there is anything we can do further to enhance your care service experience with us.


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Review from C C (Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

MyLife supply carers at 7:30 am and 5 pm. The carers in the morning help me with a hand wash. They also make porridge for breakfast and a cup of coffee. They also fill a thermos with boiling water so that I can make a hot drink.
At 5 pm the carers make a sandwich which is kept in the refrigerator for
the next day's lunch. They also prepare a vegetable stew for my evening meal. The carers help me get into my sleeping shirt. They fill the thermos again so I can make hot drinks in the evening.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

Thank you for your positive review of our service. We trust we are doing everything for you as you would wish it done. Please don't hesitate to contact our office on 0131 603 4449 if there is anything more you feel we could do to assist you further.


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Review from Vincent M (Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good value.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are delighted to receive your 5-star review of our service, noting your expression of this as being good value. If there is anything further you feel we could help you with during our visits to you, please do not hesitate to speak with either our management team or office team on 0131 603 4449 and we will be delighted to assist.


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Review from M M (Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

Thank you for your positive review of our service. We would like to move towards this being a 5-star service for you in the future. If you would like to discuss how we can help further to increase your service experience, please contact our service manager on 0131 603 4449 to look at options which could better support your needs.


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Review from V P (Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls who come are all very pleasant and attentive.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are delighted to hear of your positive service experience with your carer network. If there is anything further that we can help you with, please don't hesitate to contact our office team on 0131 603 4449 to discuss further.


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Review from M F (Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Arrangements are very good overall. Staff on the whole very pleasant. Some care staff are more competent than others.
Punctuality of visits sometimes not as wished (but I understand reasons for delays).

Reply from Sue Judge, Business Manager at MyLife Edinburgh

Thank you for your overall positive review of our service and your note of understanding of the reasons for occasional service delays. We would welcome a discussion with you on staff competence so we can review this aspect and implement further training to increase our care team's skills to enable them to support you better. Please do contact our service manager on 0131 603 4449 to discuss further.


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Review from G F (Niece of Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the patience and perseverance shown by the care staff who tried repeatedly to gain the trust of my aunt who has dementia. Despite her hostility the staff kept trying to provide support. Excellent support was also provided by management.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are delighted to read of the impression we have made in our endeavours to support your Aunt and we thank you for your ongoing engagement with us to make this as successful as it could be. We wish your Aunt well for the future.


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Review from D A (Client) assisted by family/friend published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I now only have one of your staff who has been with me for 20 years. Lately, relief staff has not been entirely satisfactory and that aspect is now undertaken by the Trust.

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Review from H S (Wife of Client) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service MyLife provides. The staff, including the office staff, are very friendly and cheerful.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are delighted that our service is meeting the needs of your husband and that you find our office team very easy to communicate with. Please do call us on 0131 603 4449 if there is anything further you would like to discuss with us.


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Review from Emma S (Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been using MyLife Edinburgh for many years, The carers have always been absolutely brilliant but the office staff need to be better. They fail to pass messages on and often are quite evasive when responding to questions over visit times.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are delighted to hear that your carer team deliver a brilliant service for you. We will review our office-to-client communication methods to understand how we could make this aspect of service equally brilliant. Please do feel free to contact our office management team to discuss any concerns or particular observations you would like to make to help us improve.


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Review from K B (Son of Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good twice-daily package, 7/7 a week certainly helping my 90-year-old Dad manage at home. Valuable service! Without the package, my dad may have to consider care home placement. Most weeks staff turn up, only occasional unplanned absences.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are absolutely delighted to be helping your Dad to live well at home. He is a pleasure to work with and we have enjoyed our longstanding relationship with you both. Please don't hesitate to contact us in the office if you need anything further, or any changes to your Dad's package to assist him further.


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Review from Christine M (Daughter of Client) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using MyLife Edinburgh for about five months to help with care for my elderly parents, both with dementia and have always been impressed with the friendly care given by the lovely carers and also all the staff in the office who have answered my queries promptly and efficiently.
My mother,
in particular, can be difficult with her dementia, and the carers proved to be so patient and caring with her.
I would recommend MyLife to anyone seeking help with any loved one.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are delighted that our service to your parents has proved to be such a success, and we will be sure to feed your positive comments back to our care delivery team. If we can do anything further to assist you, we are only a phone call away, so please do not hesitate to get in touch.


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Review from Anne M (Wife of Client) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We needed a care package quickly and were impressed at the speed at which the details were arranged. The carers were punctual, polite and patient. They assisted my husband to recover his confidence and independence. We required the care for a short time only and were more than satisfied with the provider.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are pleased to have been able to assist and delighted that your husband recovered so swiftly. We wish you well and please do not hesitate to make contact with us again in the future if we can be of any further assistance.


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Review from M B (Client) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Added stress due to admin problems. Delays for restart after I accepted and offered to halve my visits while you were short-staffed (and covid) bad admin. I felt that no new staff had any prior knowledge of me ie did not read my file. As a result, I have been upset during phone calls. I don't get the
rota before visits very often, rota changes are upsetting, not good.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are sorry to hear of your experience which has resulted in your feeling upset. We absolutely do not want you to feel distressed by your care service when you should feel supported. I have asked the office quality team to look into this for you and we would welcome your contact to discuss matters further, should you feel you would like to speak with us formally.


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Review from Charles W (Son of Client) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Punctuality is not always good.
Clarity of speech from carers (some less clear than others).
Overall experience is satisfactory with some variability in quality of care.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are sorry to hear of the difficulties experienced. I have asked the office team to look into the issues you raise and I would also invite you to contact the quality team at our offices on 0131 603 4449 to organise a formal review to discuss and allow us the opportunity to rectify matters to your satisfaction.


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Review from Jennifer G (Client) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of employing a carer from an independent agency has been enjoyable as well as very helpful. It has enabled me to continue living alone in my own house.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are delighted to hear you are having a great experience of care from the MyLife team. Please don't hesitate to get in touch with us at our offices on 0131 603 4449 if we can help you with anything further.


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Review from Lizzie S (Niece of Client) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We have been grateful for this agency finding extra shifts when asked. Generally reliable, turning up for shifts. Could change beds and clothing more often. Would be nice if the staff were trained nurses. Management do regular reviews.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are pleased to have been able to assist you with extra shifts to support changing needs and I am glad you find us to be reliable. We would be happy to review your relatives care plan to potentially include more bed changing and clothing duties. Could I please invite you to call our office on to organise a care plan review of needs.


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Review from Catherine M (Client) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are mostly friendly, efficient, and supportive but the management/administration is difficult. Yesterday, my carer didn't arrive at the usual time of 12/12.30pm for a 2-hour shift. I hadn't received a new rota by post. I rang the agency at 1.15pm, who didn't know where the carer was, but
told me to expect a carer at 2pm. I explained I had to leave at 2.30pm for a medical appointment so was told I'd get a call back with an alternative time. At 5.10pm, still no call. I phoned again. I was told a carer had been at 3pm and I wasn't there. I stated the obvious (I told you I was out) and was told I'd be called back. No calls until I rang today and asked when the carer would come to make up for yesterday and was promised a callback. A different person phoned back saying that as I hadn't been in yesterday, had cancelled the shift, refused a visit today and not been at home when the carer came, I would be charged for the shift. I challenged this and asked to leave immediately.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are sorry to hear about your recent experience and hope that our office communication has now gone some way towards explaining what went wrong on this occasion. There will of course be no charge for this unfulfilled visit. We are sorry to hear you have opted to leave your MyLife service, you have been a valued client for many years. The MyLife team wish you well for the future.


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Review from Diana M (Client) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My experience with MyLife has been very poor. Disappointing with many occasions of serious neglect and no continuity of carers. Management and head office are extremely poor. Difficulty in understanding of non-English speaking carers.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

I am sorry to hear of your disappointment in your experience of care from the MyLife team. I am hopeful your ongoing chats with our office team do make you feel valued and respected. I do also hope you felt well supported this past weekend by our on-call team in organising emergency additional support for you at short notice and that the positive suggestions made to increase your care to better meet your needs results in a better care solution for you.
The office and management team are always available to talk, meet and work with you towards an improved service, please do continue to keep in touch with us.


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Current Review Score: 9.0 (9.016)

Overview of Review Score

The Review Score of 9.0 (9.016) out of 10 for MyLife Edinburgh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.016 for MyLife Edinburgh is calculated as follows: ( (56 Excellents x 5) + (33 Goods x 4) + (23 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 123 Ratings = 4.016

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MyLife Edinburgh is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 28 Aug 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Meet the Team (1)

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Sue Judge

Job Title: Business Manager

Joined: 2019

Sue Judge: Business Development Manager (New Clients)
Email: sjudge@mylifehomecare.co.uk


Tel: 0131 603 4449
Mob: 07584 884097


Frequently Asked Questions about MyLife Edinburgh

What Type of Services does MyLife Edinburgh offer?

MyLife Edinburgh offers Home Care.

How many Carers does MyLife Edinburgh employ?

MyLife Edinburgh employs 91 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact MyLife Edinburgh to verify any information. View our terms and conditions. MyLife Edinburgh has a Platinum Service – more info.