MyLife Edinburgh

Sugar Bond, 2 Anderson Place, Edinburgh EH6 5NP
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9.0 32 Reviews
  • MyLife Edinburgh, Edinburgh
Practicing since 2017, MyLife Homecare offers professional and compassionate support in the home to enable clients to have a more independent lifestyle. There are many ways they can offer assistance, from simple companionship, to bespoke visiting services. This includes personal care and household tasks, right up to live-in care.

The MyLife team is friendly and passionate about delivering a service that is the best in the area. Care workers are fully trained, reliable and trusted. The ethos at MyLife is supportive and collaborative, providing staff with an excellent level of training and support that they expect, in order that service provided to its client base always meets client expectations.

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Care Provided by MyLife Edinburgh

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lori Watson (Registered Manager)

Funding & Fees Guide for MyLife Edinburgh

  • Prices

  • Available on request

  • Please call Sue Judge on 07584 884097 to discuss costs for your bespoke visiting, companionship or live-in care service.

MyLife Edinburgh Reviews (32)

Total of 32, showing 21-32
9.0

MyLife Edinburgh has a Review Score of 9.0 (9.016) out of 10, based on 21 reviews in the last 2 years. Over all time MyLife Edinburgh has 32 reviews.

Overall Experience

  • 14
  • 10
  • 6
  • 0
  • 2

Date Published

32
7
10
21
11

Review from M M (Client) published on 28 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This is an awful agency. Don't use them unless you're absolutely desperate. They never take note if you phone, and the times they come in regularly vary drastically from day to day. They charge more than double what they pay their staff - who are all very pleasant. In short, though, if you want a life,
don't use use "My Life". The office staff just don't care; either about clients or people doing the actual job.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are sorry to hear that you feel your care management service with MyLife has not been as you would expect. Unfortunately, a common industry situation at the moment has meant that our office team have struggled with vacancy levels, both internally and within our carer network. We are working hard to recruit more staff and we hope to return to full office staffing levels in the very near future. This will undoubtedly result in a return to the previous levels of service which our clients have every right to expect. We again apologise unreservedly for any negative experience you feel you have received and we would welcome your contact to our office management team to discuss, which will allow us to rectify matters for you.


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Review from P S (Client) assisted by family/friend published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mostly satisfied with the level of service, but occasionally standards could be a bit higher.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

Thank you for submitting your review of our service. Your comments have been taken on board and we will explore further to see how we can improve your service with MyLife.


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Review from Bob B (Son of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the excellent care and support provided by MyLife. Both the carers and administration/management staff are professional and efficient and I really appreciate their ability to be flexible to our requirements. Living so far away, I am comforted to know that Mum is in good capable
hands. I am also very pleased that Mum looks forward to the visit by the carer each morning. Please keep up the good work. Thank you.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

Many thanks for your review. We are delighted to hear such glowing feedback. We're pleased to be seeing your Mum again each day after such a long period of not seeing her face-to-face during COVID times - thank goodness restrictions are lifting - it's good for everyone.


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Review from Maria P (Wife of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are all timely, kind, considerate and careful with my frail husband. I have come to rely on them and feel much better since they started his support plan. Their smiles are a great joy.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

Thank you for your kind review. We are delighted to hear that the care and support provided to your husband is both meeting his needs and offering you a friendly face you feel you can rely upon. We are here for you both.


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Review from Thomas B (Son of Client) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided. The carers themselves often go above and beyond their normal duties looking after my mum with respect and dignity. Should there be any concerns, we have very close contact with them and any issues are, therefore, quickly resolved.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

Thank you, Thomas, for your glowing review. We are delighted (but not surprised) to hear of our carers exceeding your service expectations - we always aim to please and support our clients to live the very best life they can with our assistance.


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Review from F H (Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

While I cannot for one moment find fault with my particular MyLife employee's competence and reliability - you would go far to meet a kinder person on the planet, I would be less than honest in saying the same for the general administration/management in the company's office. The current obsessive requirement
to use a mobile phone "app" for clocking in and out is an example of this: quite apart from being a needless frustration for the MyLife employee when a simple mobile phone tracker would serve to check an individual's location, it is an inappropriate intrusion into the already limited period of time allocated to the support of a client/customer/service user. MyLife ought to be working towards a complete IT system overhaul.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are pleased to hear that your care experience is very positive with your allocated carer.
We shall review interaction with the app to see if we minimise time spent on this and spend more time with you, supporting your service needs.
Thank you for bring this to our attention.


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Review from Agnes W (Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but praise for my carers. They are always pleasant, respectful and sensitive.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are delighted to hear this fantastic feedback and will be sure to share it with your carer team. Thank you!


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Review from J H (Son of Client) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The experience of care workers has been positive and support in general. 70% of the care workers have been good or above average in their duties. Co-ordination of the caregivers is variable and sometimes has been lacklustre. Communication of changes to arrangements like different workers or different
times is always never done by phone and often has to be read in updated schedules. Changing times or workers is difficult and require constant
re-engagement with the office.

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Review from A S (Client) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care and support have always been excellent and I have been very happy to receive support from My Life. I have support 5 days a week to Osteio arthritis. The staff are wonderful and thank you for being able to meet so many interesting people.

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Review from F F (Daughter-in-law of Client) published on 19 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault the care you have provided for my elderly mother-in-law, she just adores all the carers who are so loving towards her.
We cannot praise the team enough, they go that extra mile, they are always on time and my mother-in-law loves to see them.
They also spend quality time with her which
is valuable to her condition of Dementia. If there are any problems they are in contact with us immediately which is great.

Reply from Sue Judge at MyLife Edinburgh

We are delighted and privileged to support this lovely client, thank you for this wonderful feedback endorsing our work.


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Review from Thomas N (Client) assisted by family/friend published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are pleasant, polite, helpful and understanding of my health problems. Duties performed diligently!

Reply from Sue Judge, Business Manager at MyLife Edinburgh

MyLife are delighted to be supporting Mr N. We are extremely pleased to read this endorsement that Mr N's service and carers are effective and responsive in meeting his needs.


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Review from Carol M (Client) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the help and support I am receiving from MyLife Living Assistance which only started 6 weeks ago. Reliable, friendly and very helpful. They go the extra mile for you.


They have changed my life because of the work they do and always with a smile.


I would recommend MyLife Living

Assistance to all my friends and family.

Reply from Sue Judge, Business Manager at MyLife Edinburgh

MyLife Living Assistance are absolutely delighted to receive this excellent feedback. It is a pleasure to support Carol and to hear we are having such a positive impact on a valued client's life.


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Current Review Score: 9.0 (9.016)

Overview of Review Score

The Review Score of 9.0 (9.016) out of 10 for MyLife Edinburgh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.016 for MyLife Edinburgh is calculated as follows: ( (56 Excellents x 5) + (33 Goods x 4) + (23 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 123 Ratings = 4.016

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MyLife Edinburgh is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 28 Aug 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Sue Judge

Job Title: Business Manager

Joined: 2019

Sue Judge: Business Development Manager (New Clients)
Email: sjudge@mylifehomecare.co.uk


Tel: 0131 603 4449
Mob: 07584 884097


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact MyLife Edinburgh to verify any information. View our terms and conditions. MyLife Edinburgh has a Platinum Service – more info.