Happy Valley Home Care Ltd

Adelphi Mill, Office T8 3rd Floor, Grimshaw Lane, Bollington, Macclesfield SK10 5JB
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9.0 5 Reviews
  • Happy Valley Home Care Ltd, Macclesfield
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Care Provided by Happy Valley Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Happy Valley Home Care Ltd
  • Person in charge
  • Andrea Longden (Manager)
Are you the Owner/Manager of Happy Valley Home Care Ltd? View your Advertising Options

Happy Valley Home Care Ltd Reviews (5)

9.0

Happy Valley Home Care Ltd has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Happy Valley Home Care Ltd has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
0
0
3
2

Review from Allan N (Husband of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Happy Valley Home Care in January 2022. We urgently needed some help at that time and they were very accommodating. They were a tremendous help and acted very professionally throughout these early days. Since then we've gradually needed to increase their services and they've always
done everything they can to provide the services we needed. My wife, and I, feel very happy with the care provided. All the carers are very friendly and we feel as if they are now our friends. We'd both have no problems in recommending Happy Valley to anyone who needs a friendly, but professional, Care Agency.

Reply from Andrea Longden, Registered Manager at Happy Valley Home Care Ltd

We thank you for the review you have left and we take great pride in all our staff and management who go above and beyond for all our service users, our staff are respectful and professional in what they do, we are proud of all our staff and there loyalty to the service users and to Happy Valley.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from David W (Son of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, safe and reliable care. Very attentive to patients' needs, care team regularly go above and beyond.
Care team is able to flex care up and down as per needs eg. from 4 daily visits to 5 daily visits when required.

Reply from Andrea Longden, Registered Manager at Happy Valley Home Care Ltd

We at Happy Valley provide the best for our service users with nothing too much trouble for them, ensuring the families know their loved ones are safe and well cared for.
Thank you from the team at Happy Valley.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue U (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Happy Valley Care team have been supporting my 87-year-old mother with 30-minute daily calls since late 2022. We are both very pleased with the service provided. The staff are friendly, pleasant, caring and reliable and nothing is too much trouble. They have also taken Mum to the doctors and helped
her with medications. They have enabled Mum to remain independent in her own home, something which is very important to her. We would not hesitate in recommending them to others.

Reply from Andrea Longden, Registered Manager at Happy Valley Home Care Ltd

We at Happy Valley take great pride in delivering the best quality care to all our service users, ensuring families know their loved ones are having the care and attention they deserve.
Thank you for the review you have left for our team at Happy Valley.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine J (Daughter of Client) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy Valley are a great care agency. They have been looking after my mother for the past few months. She did not like the idea of carers initially but rapidly settled with Happy Valley carers. They are kind, considerate and effective.
They have enabled my mother to stay at home. They flex with her
needs and are very understanding.
As a family, they have given us great peace of mind.

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Treated with Dignity

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Review from Meryl G (Daughter of Client) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From Easter 2018 to September 2018 the Happy Valley care team made up to three visits per day to my terminally ill Mum.
They were amazing. So happy and caring. Nothing was too much trouble, they never failed to put a smile on my Mums face. They gave us extra precious time and made a horrible situation
bearable. As a healthcare professional myself it was so touching and relieving to see such an excellent standard of care delivery. When there are so many people willing to criticise and complain I wanted to praise the team for doing such a wonderful job. They looked after my Dad and helped him care for my Mum as well as taking physical care of my Mum. And we will always be grateful and never forget them.

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Treated with Dignity

Value for Money

Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Happy Valley Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Happy Valley Home Care Ltd is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Happy Valley Home Care Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Happy Valley Home Care Ltd

What Type of Services does Happy Valley Home Care Ltd offer?

Happy Valley Home Care Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Happy Valley Home Care Ltd to verify any information. View our terms and conditions. Happy Valley Home Care Ltd has a Basic Service – more info.