Home Instead (Chingford)

2nd & 3rd Floor Offices, 35-37 Station Road, Chingford, London E4 7BJ
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Top 20 award
9.9 44 Reviews
  • Home Instead (Chingford), London
Home Instead Chingford was established in February 2017.

Its mission is 'to brighten the lives of seniors, giving them a sense of purpose, wellbeing & self-worth, offering a bespoke home care service in Chingford, Upper Edmonton, Tottenham, Wood Green, Haringey, Finsbury Park, Stamford Hill, Stoke Newington and Canonbury areas.

At Home Instead Chingford, they ensure only those with a passion for caring are recruited, trained and then carefully matched to the needs and interests of those they care for and require support.

The service is tailored to your individual needs and ranges from companionship, home help, personal care to more advanced care needs.

Home care visits are never less than an hour and CAREGivers are always personally introduced to you beforehand, you will never have someone attend who has not been introduced.

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Care Provided by Home Instead (Chingford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nigel Allen (Managing Director)

Funding & Fees Guide for Home Instead (Chingford)

  • Prices

  • £33.00 - 35.00 per hour

Home Instead (Chingford) Reviews (44)

Total of 44, showing 1-20
9.9

Home Instead (Chingford) has a Review Score of 9.9 (9.916) out of 10, based on 18 reviews in the last 2 years. Over all time Home Instead (Chingford) has 44 reviews.

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Review from E G (Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been using the services of Home Instead Chingford since their inception and have had some wonderful carers. It makes a great start to the day to have someone to talk to and help me with my needs. I can thoroughly recommend them to anyone seeking care.

Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

It is a wonderful pleasure to be able to support such an independent lady, who is a tremendous example to us all on how to live well whilst ageing.Her carers have nothing but admiration and total respect for this lovely lady.The entire team continue to deliver outstanding relationship led tailored care, day in, day out.


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Review from A R (Son of Client) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely lovely staff who make my 101 year old mum feel good and who chat to her and take an interest in her past. She enjoys their visits.

Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

A wonderfully independent lady, it is a privilege to care for her and build a relationship to help maintain her wellbeing.


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Review from M J (Daughter of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The initial interviews were thorough and professional. They took the time to find out as much as they could about Mum's needs and what made her happy. They did a risk assessment and were able to make some suggestions regarding Mum's care, which was very helpful. The staff are kind and friendly. Some
are more experienced than others but an effort is made to make sure that a new carer shadows an existing one. If there are any changes, we are informed quickly. An improvement would be to let us know in advance who will be caring for Mum, as we are required to give two weeks notice when requesting care.

Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

Many thanks for your constructive feed back. The team will ensure further opportunities are taken to increase the quality of our services given.


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Review from Denise B (Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This month I had a number of hospital appointments, also, I was still recovering from two hospital stays. One of the appointments was back to back. Home Instead always made sure that a carer accompanied me to every appointment.
The last appointment of that month the hospital transport was delayed twice.
The first time the excuse was they couldn't find the address. The second excuse was that they had broken down. By that time it was too late for me to attend the hospital. The carer, nonetheless, remained with me the whole time, calming me down in this stressful time.

Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

We are pleased to support all clients and our Care Professionals regularly go over and beyond to ensure needs are met. Thanks for your review.


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Review from Frances E (Daughter of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who have come to help care for my mum have been fantastic. Not only have they been professional and competent for personal care but, most importantly, for me and my mum they have been genuinely caring. They have joined in with us like a family, looked at photos, told stories and we have
felt really comfortable with them.
24-hour care was provided at short notice and even with a patchwork of carers, it has worked really well.

Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

We are grateful for the nice comments. The care professionals really felt like extended family members and enjoyed supporting the client and family members. Thank you for your review.


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Review from Lesley N (Daughter of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been caring for both my parents for over a year now, and I am always impressed with their professionalism, but also the genuine feeling of care and attention. The carers are very kind, and perform their role well, but also show a genuine interest in their wellbeing, and are happy
to spend time talking and listening to them both which I really value. I am able to speak with management and staff by phone, or by email, and I find it so reassuring to know that I have support from them also as I live some distance away from my parents. It is also good to know that when I have a few days away that I can totally rely on everyone from Home Instead to do a wonderful job in my absence.

Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

A pleasure to care for a loving couple who live well. They have a supportive loved one who ensures that every need of mum and dad is always catered for. The care professionals enjoy the time spent with them and the relationship that has developed with all carers. Thank you for your kind response.


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Review from E G (Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to the twice-weekly visits from my carer. After helping me to shower, she helps me with the ironing or changing the bed, and we have a nice chat. It gives me a positive start to the day.

Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

A truly amazing lady who lives very well independently. It is a joy to be able to support her as and when required and trust she continues to thrive. Thanks for taking the time to comment on our services.


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Review from S N (Friend of Client) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful, reassuring, trustworthy and reliable are the immediate words that come to mind. The care provided by Home Instead ensures that our friend is well looked after and also able to continue to live independently in her own home. Highly recommend Home Instead (Chingford).

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Review from S P (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great team and provides excellent home care for the elderly. They work closely with the family to understand all that is required and persevere to help with more complex situations and needs. Communication and safety are very good and there is always someone to help and solve a problem.

Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

It is always great to work alongside family members whilst delivering care support. The care professionals and office team truly stepped up to the challenge and continue to provide outstanding care support.


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Review from Alan B (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without Home Instead, I simply do not know what we would have done.
They cared for my mother, who was challenging to say the least, with such care, tenderness and professionalism, whilst at the same time accommodating my father's wishes throughout. All of our interactions with them, whether with management,
staff or the carers themselves were just wonderful.
If I could give 10 stars I would!

Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

A genuinely warm delightful lady who was always so pleased to welcome our care professionals. Well supported by a truly wonderful, devoted husband and family.


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Review from S B (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service from the start, the carers helped relieve the stress of helping look after my mum, very professional and friendly. They all took care of and would relay any concerns they had back to the office and on to me. I couldn't ask for more.

Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

We love to see our clients thrive and regain full independence. Home instead of Chingford has been a helpful stepping stone to recovery and I wish you continued good health.


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Review from Victoria K (Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Home lnstead was excellent! I would highly recommend their service. I was recovering from a major operation and I couldn't manage certain tasks like shopping and cleaning. They were a real help in my recovery both physically and mentally.

Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

It's always great to work along side family's who are involved in the continued wellbeing of those we care for. Once again the care professionals have demonstrated their dedication and commitment to deliver outstanding care support overcoming any challenges.


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Review from Nicola F (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been wonderful from the word g - the management has and continues to accommodate my father’s ever-changing and sometimes challenging needs choosing and matching the care professionals to suit my dad's character. They also are always there for me and my husband when we need it, offering
support emotionally and physically always professionally but in a friendly approachable way.
The care professionals truly do care, their patience, kindness and compassion as well as their skills are outstanding and admirable.
I would recommend Home Instead in a heartbeat, and I am and always will be eternally grateful to them.

Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

It is a wonderful privilege to support this client, who is a charming gentleman. His family are outstanding in recognising his ever-developing needs and working in tandem with the Home Instead team. Our care professionals are dedicated individuals, who make a difference daily to his well-being and quality of life, helping him to live well with his condition.


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Review from M P (Client) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I rate the care I receive as excellent and would recommend the service to anyone.

Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

We have been serving the elderly community of Chingford and North London for over 7 years and there are valued clients from the beginning who continue to thrive with our ongoing support. It's a privilege to make a difference to those we care for.


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Review from Atlanta C (Niece of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been professional and their caregivers have always been kind and helpful. My uncle looked forward to their visits. It was very useful to be advised that we could apply for a LPA for health and well-being while my uncle still had the capacity. This avoided a long application process
after he lost capacity. This was very reassuring for both me and my uncle. I would definitely recommend Home Instead to anyone needing support with an elderly relative.

Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

It has been lovely to work in partnership with a very caring family member. The primary Care Professional built a tremendous relationship and the confidence to advise and support was always given at the most appropriate time. Truly understanding our client's needs has been one of the many keys to our continued success.


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Review from J H (Daughter of Client) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been excellent in the service they have provided over the last four years. They have accommodated our ever-changing needs efficiently. The caregivers and management have always been good and very helpful. I would highly recommend them to anyone.

Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

What a wonderful privilege to care and support this client who has beaten all the odds and continues to thrive. I believe this is through the loving tender care from a truly supportive family and dedicated Care Professionals who go the extra mile day in day out.


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Review from Wendy B (Daughter of Client) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a full-time carer for my 94-year-old mum. Mum, although able to live independently (in the house next door to us), needs support with meal times and medicine intake.
We were recommended to Home Instead (Chingford) by the family of a fellow client, when the care arrangements for Mum while we went
on holiday, were cancelled at the last minute.
We were offered a home visit immediately and care was put into place for the week we were going to be away.
The care team are fantastic, lovely, kind and considerate carers who looked after Mum with superb care and dignity. We received daily feedback after each visit, leaving us feeling reassured that Mum was well cared for while we were away. The management team are also outstanding, ensuring an excellent care plan for Mum was arranged, in order for us to continue with our holiday.
We cannot thank Home Instead enough - without them our holiday would never have gone ahead. We had a great experience from a lovely team. Thank you!

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Review from Jane K (Niece of Client) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a very good review, friendly and helpful, and felt like we got all we need and support for the future. Really happy. Services are really good, helpful and supportive.

Reply from Linda Allen, Director at Home Instead (Chingford)

It is a pleasure to work in collaboration with the family in the best interest of this lovely lady. Despite, only requiring a very small number of home help visits, every client is equally important to us and is treated with dignity and receives full support from our office team as well as from her Care Professional.


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Review from C H (Son of Client) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Home Instead because they offered the continuity of care we know would be important to gain our mother's confidence. They have always put our mother's primary care at the top of the list and we receive regular feedback from them of any issues arising. Their online tracking form has aided that
further. The staff we have encountered are extremely professional and have implemented and undertaken all the requests we have made of them. They never involve staff without having introduced them first eg: holiday cover and they have a 100% attendance record which is commendable. Regular client reviews are held, which they manage to ensure the appropriate and specific level of care is being given and applied. The personal relationship the carers have developed with our mother has been pivotal in her acceptance to the point, she now looks forward to their visits.

Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

A privilege to support along with family members that are keen to ensure their loved one has the best and appropriate care support possible. We always endeavour to work in partnership with immediate family, this ensures that care support from all aspects is received and the loved one can continue to live as independently as possible.


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Review from Sian M (Daughter of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been looked after by Home Instead (Chingford) for two and a half years. In the last few months before she had a number of falls and the care professionals could not have been kinder, staying with Mum until either I or the paramedics could get there. They also supported me when things were very
difficult. I think I'd have gone mad without them.

Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

A privilege looking after this lovely lady. We trust she settles well into her new environment. The team did everything possible to ensure outstanding care support was given.


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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Home Instead (Chingford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Home Instead (Chingford) is calculated as follows: ( (98 Excellents x 5) + (9 Goods x 4) ) ÷ 107 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Chingford) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jan 2021

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Nigel & Linda

Nigel & Linda Allen

Job Title: Directors

Joined: 2017

Nigel & Linda use their complementary skills to operate the Chingford office together.


We are very happy to be in a position where we can really make a difference in the lives of older adults in our area. We are both committed to developing strong relationships with local health & social care professionals, emergency services, community groups and all local providers and organisations that will benefit those we care for and better support their families.


We are passionate about delivering the highest quality of care, tailored to the individual needs of our clients. Having in the past had personal experience of how difficult it can be to source quality care for our own loved ones, it was this that inspired us to join Home Instead and share their mission of:


‘Changing the face of ageing'.


Nigel was born and bred in Leeds, West Yorkshire and moved to London over 35 years ago. Nigel is a highly experienced management development & business consultant and a qualified CIPD Trainer. For many years he specialised in the retail sector and enjoys interacting with people. Nigel is driven to deliver high-quality standards, ensuring this is given to those whom he cares for.


Linda has previously developed a business as a Driving Instructor establishing good training and people skills. She has a keen eye for detail, is very patient and is an extremely good listener.


When not working Nigel & Linda love spending time with their family, are very involved members of a local church and enjoy entertaining friends. They are active sports enthusiasts, playing golf, football, squash, cycling and generally keeping fit.


Frequently Asked Questions about Home Instead (Chingford)

What Type of Services does Home Instead (Chingford) offer?

Home Instead (Chingford) offers Home Care.

How many Carers does Home Instead (Chingford) employ?

Home Instead (Chingford) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Chingford) to verify any information. View our terms and conditions. Home Instead (Chingford) has a Platinum Service – more info.