Review from Caroline B (Daughter of Client) published on 17 November 2022
Submitted via Website • Report

Overall Experience

Home Instead (Chingford) had provided care for Dad for just over 20 months. Unfortunately, last month his circumstances changed which meant it was impossible for him to remain in his own home and therefore he himself made the decision to move into a Care Home for his own safety. The care and service

provided by Home Instead were excellent throughout. Dad was treated with dignity, and kindness by all staff, where he looked upon them as friends, especially two staff members. I was fully informed about his care at all times and the service was outstanding on many occasions. I can't recommend Home Instead (Chingford) highly enough and thank you to management and all the office staff for your quick and reliable responses to any problems that cropped up unexpectedly.

Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

An absolute gentleman, who was extremely well supported by his family, and a pleasure to care for.
The team of Care Professionals and office support once again delivered an outstanding level of care support from all perspectives.
Thank you all.

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Review from A M (Son of Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience

Home Instead (Chingford) have provided care for Mum for fifteen months. The care and service provided by them has been exemplary throughout. Mum has been treated with dignity, kindness and I have been fully informed about her care at all times. The director, two members of staff and the carers have

gone above and beyond on many occasions and I can't recommend Home Instead (Chingford) highly enough.

Reply from Nigel Allen, Co Owner/Managing Director at Home Instead (Chingford)

We have supported in every way possible to ensure the client's needs have been fully achieved. Engaged with other health professionals and the local authority to keep the client safe, well cared for and in her own home.
Well done team, another tremendous accolade.

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Review from R V (Son of Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience

The carers treat my mother as though she is a member of their own family, giving time, dedication and kindness to make my mother feel as comfortable and cared for as possible in the circumstances.

Reply from Nigel Allen, Co Owner/Managing Director at Home Instead (Chingford)

A wonderful lady who has been cared for, for a number of years. The team once again have gone over and beyond to deliver person centred care that is making a difference that shows! Thanks for the great feedback.

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Review from J H (Client) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience

The Directors looked after me very well, including making contact with my GP and together getting various community help such as a community physio. I could not have asked for better care and attention.

Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

A pleasure to engage in a short term rehabilitation package, well-done team, on another well-satisfied client.
We wish our client well and a full and complete recovery.

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Review from A D (Daughter of Client) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience

The caregivers looked after my mum at home for seven months, and I can honestly say all of the ladies were excellent. They were always so caring, treated my mum with the utmost respect, genuinely were interested in her well-being. Even when she went into hospital, they visited her. They were always

punctual and stayed for their allotted time.

Reply from Nigel Allen at Home Instead (Chingford)

It is always a privilege to work alongside family members with the care and support of their loved ones. We pride ourselves in delivering person-centred care.

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Review from M B (Client) assisted by family/friend published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience

The caregivers became my friends, helped with not only my personal care but also, had time to talk with me and were interested in my life, and were so good with my dog. I trusted them, and they were always very patient with me.
Compared to the other care companies I had used previously, they were

exceptional.

Reply from Nigel Allen at Home Instead (Chingford)

It has been an honour to care for and support this lady. We wish her well in her new home.

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Review from J D (Daughter of Client) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience

Very reliable, efficient, kind and friendly. Care was arranged very quickly and was extremely flexible as we found a routine that worked for my mum. It has taken away a lot of stress and worry. All the carers are so kind and it really is like having extra friends that pop in.

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Review from G U (Son of Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience

Very pleased with the service the carers frequently exceed our expectations.
Carers have built a good relationship with us and management staff often look for additional ways to help us, including liaising with district nurses.
Highly recommended.

Reply from Nigel Allen at Home Instead (Chingford)

A privilege being able to care for this client, who has an extremely fascinating history. Such a talented individual and family. CAREGivers always look forward to visits and enjoy engaging conversations.

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Review from D M (Granddaughter of Client) published on 30 March 2019
Submitted via Postal Card • Report

Overall Experience

Compared to other care companies we have been with the carers at Home Instead really go above and beyond. They have built a good rapport with my grandmother and show a genuine interest in her life and topics of conversation that she enjoys. Their support around the house with hoovering/washing up/washing

the floors etc has really helped us to keep the house in order. Thank you

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Review from Joyce W (Client) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience

The time I have been using the service, I have found it extremely helpful, friendly and efficient. Both the carers and owner and assistants.

Reply from Nigel Allen at Home Instead (Chingford)

A really special lady who is a pleasure to care for. Another fantastic care package which has grown as a result of the superb care given. Great job team!

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Review from Kevin U (Son of Client) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience

Excellent, reliable service.

Reply from Nigel Allen at Home Instead (Chingford)

A really lovely lady, who is extremely appreciative of the wonderful, supportive care she receives. As with all clients, a privilege to care for. Excellent all round support by the team.

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Review from Ian S (Son of Client) published on 5 March 2019
Submitted via Website • Report

Overall Experience

The agency cannot be more helpful and supportive. They not only provide the care required but go beyond that with good advice and providing help if possible at any time, seven days a week. A written narrative of all visits is logged in a folder at Mum's home so that events and mental state can be reviewed

which is helpful when dealing with dementia. Whilst visits are scheduled by the hour, carers often stay longer and are always very kind and thoughtful. The agency really care for and about my mother and that is what really gives me confidence in all that they do.

Reply from Nigel Allen at Home Instead (Chingford)

What a delightful lady, I have spent time with her personally and thoroughly enjoyed our engaging chats. All our CAREGivers once again have stepped up to the mark to ensure every visit is a special one! Well done team.

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Review from David F (Son of Client) published on 4 March 2019
Submitted via Website • Report

Overall Experience

Home Instead has been caring for Mum and Dad for 13 months. We are so grateful and so impressed - for our Mum and Dad's care day by day and in addition every month something they do has added to the quality or practicality of my Mum and Dad's lives. Your arrangements are very detailed and every detail

has more than proven its worth. We feel so lucky to have found you as the agency who is helping Mum and Dad. You have arranged some ad-hoc additional hours - we have been so grateful. You are going to be added to the Age UK emergency button contact list for Mum and Dad - we are so grateful. If Age UK call your office you will arrange a call out - we are so grateful. Mum and Dad's review is due and we are hoping to be able to increase regular hours a bit, to give Mum and Dad even more regular structure to their week. No visit has been late or missed. Wonderful cover for holidays. So big tick for all the basics as well as the extras. Thank you very much best wishes.

Reply from Nigel Allen at Home Instead (Chingford)

A big thanks to the team supporting, everyone going the extra mile and once again have built superb person-centred relationship & care. A privilege to support a wonderful couple. Many thanks.

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Review from Irene V (Client) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience

My helper is a very pleasant and polite young lady. Very punctual and helpful.

Reply from Nigel Allen at Home Instead (Chingford)

It is a pleasure supporting this dear lady, who is as sharp as a pin, very engaging, a delight. Her CareGiver truly enjoys her visits and feels privileged to be able to support such a lovely lady.

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Review from Byran D (Client) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience

The service I receive is very good and reliable. My carers can be trusted in all aspects of their support. When I had a heating problem the carer stayed to resovle the matter and kept me warm and safe in my house. They go over the call of duty to support me. Shopping is done for me on a weekly basis

and I always get my shoping on time and the items requested. Overall my service is 110%

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Review from Penelope F (Client) assisted by family/friend published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience

My carer has become a friend. She looks after me as if I were her mother, with care, kindness and with the care that affords me my dignity. She performs all tasks diligently. I look forward to seeing her every morning.

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Review from U F (Daughter of Client) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience

Carers that actually care!

The care provided for my mum is excellent, consistent and always considerate of her needs on a daily basis.

Communication between the carers and myself is always prompt and helpful if any issue is identified at a morning visit. I cannot speak highly enough of the care

she receives.

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Review from Dorothy S (Client) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience

The carer is fine, she's always ready to help if I need anything that she can help me with. I can't say anything else - she's fine.

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Review from Maxwell S (Client) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience

I found the service perfect for our requirements. Our caregiver was a caring, capable and kindly presence and I very much enjoyed his company. His presence gave my wife a certain independence which enabled her to pursue her career (playwright)

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Review from Anita T (Client) assisted by family/friend published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience

I have been very satisfied with the care I've received from Home Instead Senior Care (Chingford). Problems are dealt with swiftly by the management. All the staff are caring and attentive. I would not hesitate to recommend them to friends of mine.

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Home Instead (Chingford)

Care Provided by Home Instead (Chingford)

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Funding & Fees Guide for Home Instead (Chingford)