Helping Hands Home Care (Peterborough)

90 Bridge Street, First Floor Premises, Peterborough PE1 1DY
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8 Reviews
  • Helping Hands Home Care (Peterborough), Peterborough
With 30 years’ experience and as the UK’s leading home care provider, Helping Hands Live-in care East will support you, regardless of your care needs. Their live-in care package provides constant, round-the-clock care from a dedicated carer who lives with you in your home, offering a helping hand at a moment’s notice.

Live-in care can also include 24-hour care if you require round-the-clock support for more advanced clinical needs.

With over 6000 skilled and compassionate carers directly employed and having supported over 40,000 families, Helping Hands are fully regulated by the CQC and can provide emergency care.

They also provide hourly care if you need help with things like housework or medication, and care packages can be tailored exactly to your needs.

Covering everywhere from Nottingham to Norfolk and up to Hertfordshire and Buckinghamshire.

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Care Provided by Helping Hands Home Care (Peterborough)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Vicki Miller (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Peterborough)

  • Prices

  • Domiciliary Care From £33.05 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Peterborough) Reviews (8)

Over all time Helping Hands Home Care (Peterborough) has 8 reviews.

Overall Experience

  • 7
  • 1
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8

Review from Chris S (Son of Client) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the live-in carers for my mother and father have been excellent. Helping Hands managed to match the carers not only to my parent's needs, but also to their characters which is equally important because obviously they have to get along with each other day in, day out. All carers have been trustworthy,
reliable, well qualified and experienced. Also worldly-wise and bright. They have become part of the family, and are not "just carers" but friends too. They have all actively dealt with any issues that arise and come up with answers to solve them. I'd recommend Helping Hands to anybody.

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Review from J B (Son of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer provided a really excellent standard of care for during our three weeks' break from looking after my wife's parents, (both in their mid-80s). Which meant that we were able to properly relax and enjoy our holiday. What was evident from the very beginning was how brilliant the carer was at caring
both for Mother, who is bed-bound with latter-stage Alzheimer's, and Father, who is completely blind but entirely compos mentis with very different needs. We spoke to Father every day on the phone and it was clear that he was enjoying our break almost as much as we were, not least because he felt that the carer was providing a first-class level of care for his wife, who is totally reliant on others for every aspect of her quality of life. What came across very strongly in those conversations was how hard-working the carer was and how she used her initiative to ensure that everything went as smoothly as possible. We couldn't have asked for more.

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Review from Isabel B (Daughter-in-law of Client) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother-in-law needed live-in care following her discharge from the hospital, I contacted a number of local care agencies to decide who we would use. From the very first contact, I was confident that Helping Hands was the right agency to support us. They were professional, kind, responsive and
clearly experts in the field. I knew I could trust them to support my mother-in-law well, and this was completely borne out by our experience.
I was impressed with the thorough approach taken and with how quickly Helping Hands was able to provide a live-in carer, particularly at the moment when so many agencies struggle to find staff. My mother-in-law's carer was so lovely, helpful and pleasant to be around - vitally important when you are living in with someone who is fiercely independent. She really assisted my mother-in-law to recover and regain her fitness and strength and always treated her with dignity and kindness. I am glad to report she no longer needs a carer, but we will use Helping Hands if she does!

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Review from Karen P (Daughter of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to find help and support to provide our 92 year old mother with 24/7 care. She was determined to stay in her own home and we hd to find a way to help her achieve this goal. She is waiting for a hip replacement and has limited mobility. We turned to Helping Hands who were able to guide us through
what was available and the costs involved. With much trepidation, our elderly mother welcomed her carer into her home. Mother had lived on her own for 12 years following the death of our Father and we were concerned about how she would cope with a complete stranger in her home. Our carer has been a treasure and a joy. She has taken away our stress and my mother sings her praises. Nothing has been too much trouble, our carer has become an extension of our own family. Her kind, caring and professional approach has been wonderful. Helping Hands keep in regular touch with her to ensure that everything runs smoothly and correctly.

Reply from Marcia Teixera Lopes, Branch Care Manager at Helping Hands Home Care (Peterborough)

Hi Karen,
Thank you ever so much for leaving such a heartfelt review for us! I'm beyond delighted to hear how happy you are with our carer and that she was able to take your stress away through her kind and professional approach. It's our absolute pleasure to provide support for your mother and I'll be sure to pass on your wonderful feedback to the team!
With very best wishes.


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Review from Christine S (Daughter of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Helping Hands have provided our elderly parents with live-in and daily relief carers for over 2 years. The live-in carers in particular have been excellent, and communication with the offices is generally satisfactory.

Reply from Marcia Teixera Lopes, Branch Care Manager at Helping Hands Home Care (Peterborough)

Hi Christine,
Thank you for leaving such a lovely review for us! I'm very pleased to hear that you consider our live-in carers to be so excellent. It's our absolute pleasure to provide support for your parents and we're so grateful to hear your feedback!
Best wishes.


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Review from Jonathon C (Son of Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support my mother has received from live-in carers over the last three years has been truly exceptional. They have always gone the extra mile to ensure she maintains her dignity and enjoys life as much as possible given her severe dementia. They have endless patience and reassure her when her condition
causes anxiety and distress. Since she became immobile they have been meticulous in ensuring she has the very best hygiene and nutrition. It is evident that my mother has forged wonderful bonds with them and only today one took her by wheelchair to the coffee morning at our local church and she had the most wonderful time. It is such an advantage that they have the time to care for her every need in her home which she still remembers, and where she can enjoy the company of her faithful dog. The contribution of the care managers has been remarkable too. I wish to conclude by offering my sincere thanks to all the staff who have helped my mother through this wicked illness.

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Review from Helen B (Daughter of Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An efficient well-run service. We needed help urgently and the live in care team acted very swiftly providing excellent carers at short notice. When my Mother was well enough to be on her own the liaison between teams went smoothly and hourly care was found at the busiest time of day. We were delighted
with the service and highly recommend Helping Hands.

Reply from Marcia Teixera Lopes, Digital Marketing Executive at Helping Hands Home Care (Peterborough)

Hi Helen,
Thank you so much for leaving such a lovely review for us! I'm delighted to hear how happy you are with our service and that you consider our carers to be so excellent when providing support for your mother. Your kind words truly mean the world to us.
With very best wishes.


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Review from Joy S (Mother of Client) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son's life has changed for the better since he started receiving care at home during the daytime. He is so excited every day waiting for his carer to come. It is now part of his life. My son loves the care at home in a one to one setting. He has one main carer and two carers who come once every two
weeks or so. He loves looking at the rota every week to see who is coming. They all relate to my son very well and he feels confident with them as he has known them for some time. His carers have enriched his life as they all have different personalities and my son can spend time with them doing different things. They take him out for walks, play games with him, read books or football magazines and help him with his studying. They also send messages for him on his phone so he communicates every day with his cousins and friends which is very important to him.
He is very very happy with the service he receives. Thank you for the joy you bring to my son's life.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Nicholas

Nicholas Bennett

Job Title: Branch Care Manager

About me


It is my responsibility to oversee, supervise and ensure the safe delivery of the very best care at all times ensuring our customers remain safe and independent in their own homes. It is important to me and my team to ensure that we provide tailored packages to suit our customer's needs and in turn, develop a strong working relationship between our team and the customer.


I was born in Whitefield, near Manchester, but moved away to complete my education at University and Post Graduate level. Eventually, I relocated to Norfolk for a change of life and have lived in East Anglia since 2011. In 2022, I moved to Spalding where I live with my family. I am very much a "people person". Care is my second career, having worked in the legal sector for twenty-three years. In this time I experienced a whole cross-section of society and people with needs. I always wanted to help and deliver the very best outcome for my customers.
I felt that the law often forgot about people and became focused on profit. Now I get to genuinely make a difference to the quality of life of my customers through the brilliant carers that are part of the Peterborough team.


In my spare time, I like walking, traveling, and gardening. All of these get me outside in the fresh air away from my desk and e-mails!


Experience


I have worked in care since 2011and started as a carer. Over some time, I progressed through several roles and was appointed the branch manager at Peterborough in September 2022. I am educated beyond degree level but appreciate that you never stop learning. Before working in care, I worked in the legal sector, ultimately owning and establishing my legal practices. I worked in law for twenty-three years and during this time developed my management and people skills.


Why I chose Helping Hands


I came to Helping Hands as I had a feeling that the organisation was a place where I could make a difference. The company is dynamic and growing nationwide. It is committed to providing a premium quality care service and offers guidance and support to staff at all levels.


Asking for help and assistance is not seen as a weakness and when it is sought, it is freely given. In my experience, not all organisations work this way.


For all staff, it offers the opportunity to build a career whilst doing something you love and giving back to our local community.


Frequently Asked Questions about Helping Hands Home Care (Peterborough)

What Type of Services does Helping Hands Home Care (Peterborough) offer?

Helping Hands Home Care (Peterborough) offers Home Care.

How many Carers does Helping Hands Home Care (Peterborough) employ?

Helping Hands Home Care (Peterborough) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Peterborough) to verify any information. View our terms and conditions. Helping Hands Home Care (Peterborough) has a Platinum Service – more info.