Helping Hands Home Care (Exeter)

Office 1012A, 1013 Pynes Hill Business Centre, Pynes Hill, Exeter EX2 5JL
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9.7 20 Reviews
  • Helping Hands Home Care (Exeter), Exeter
Helping Hands Home Care (Exeter) offers live-in care and visiting care tailored to the unique needs and requirements of each individual.

Their range of support services cover everything from short, regular visits throughout the week to more intensive live-in care support for a complex condition.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Whatever it is you need, the team at Helping Hands Exeter is on hand to enable you to enjoy a high standard of living independently and comfortably in your own home.

Helping Hands has over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

Areas covered include Exeter, Topsham, Exmouth, Sidmouth and more.

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Care Provided by Helping Hands Home Care (Exeter)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Karen Hoskins (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Exeter)

  • Prices

  • Domiciliary Care From £33.05 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Exeter) Reviews (20)

9.7

Helping Hands Home Care (Exeter) has a Review Score of 9.7 (9.738) out of 10, based on 8 reviews in the last 2 years. Over all time Helping Hands Home Care (Exeter) has 20 reviews.

Overall Experience

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Review from Charleen R (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father is 92 and living alone in a rural situation and Helping Hands visit him every morning to make toast and drinks then various cleaning and ironing duties.
They prompt him to wash and clean teeth during there visit.
Arranging the above care was simple and easy as the Admin team are so very
aware of the needs of the elderly.
The carers who visited Dad were kind caring and so lovely with him.
With Helping Hands I felt Dad's general health improved. I was also aware that he had quality carers and he enjoyed there visits.

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Review from Sally P (Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care and support I received from Helping Hands (Exeter). I cannot fault the carers or office staff. The carers are empathetic, kind, friendly, efficient, helpful, respectful and go out of their way to do extra tasks for me. I do like having the same regular carers because
they know what to do quickly and efficiently, without having to constantly check (and the office staff do try to arrange this). Some of the newer younger carers do not multi task and so their visit does not work as well (but they will learn in time). They almost always arrive on time (even with Exeter's chaotic traffic). The office staff are equally helpful and attend to requests quickly and efficiently and without a fuss. I would certainly recommend Helping Hands to anyone as the best care agency in Exeter.

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Review from B J (Son of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The help that my mum received was great. The support and staff were fantastic and the help was gratefully appreciated by all family members. I would recommend Helping Hands to any needing care at home.

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Review from Roy C (Husband of Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had no problems to date and am more than happy with the service.

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Review from A E (Son of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend Helping Hands Home Care to anyone looking for a Care Provider, I have found all the staff to be extremely caring and friendly, and when needed in an emergency have gone above and beyond to help. Words cannot express just how invaluable their Home Care service has been to
my Mum and myself.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Exeter)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from W M (Daughter of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the service provided to dad. Carers were efficient and friendly and he enjoyed their visits and care provided. Communication was clear and timely.
It enabled him to stay in his own home to the very end as he had wished.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Exeter)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from S S (Daughter of Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were cheerful and kind to Dad, always polite and asked if there was anything else they could do. They always arrived on time (once they found our remote location) and told us in advance if the rota changed due to staff absence. I would recommend this company.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Exeter)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from Judy E (Client) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the Helping Hands Home Care service. I am kept well informed and the staff arrive promptly and are kind and encouraging. My goal is to be fully independent by end December so that I can manage confidently on my own and I know they will all help me achieve this. NB: I seem to get
duplicated emails about rotas and invoices.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Exeter)

Thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. I will get our billing team to look into the duplication issue for you. Kind regards.


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Review from K E (Daughter of Client) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Patient, caring staff. Experience of dementia was invaluable for the care of my mother. Carers were empathetic and kind. Good communication with the office and management and quick resolution of any problems or the need for urgent care cover. all staff friendly, respectful, polite and professional.

Reply from Karen Hoskins, Branch Care Manager at Helping Hands Home Care (Exeter)

Thank you so much for leaving such a wonderful review for us! It's brilliant to hear how impressed you are with our service and that our carers were so empathetic and kind. Your kind feedback truly means the world to us!
Best wishes.


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Review from C E (Daughter of Client) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care (Exeter) have been an absolute lifesaver. I lived over 200 miles away and was wholly reliant on Helping Hands Home Care to care for my mother after my father, who was her carer, passed away. Words are not sufficient for the outstanding service we received. They went above and
beyond on countless occasions. I have no hesitation to recommend them to anyone.

Reply from Karen Hoskins, Branch Care Manager at Helping Hands Home Care (Exeter)

Thank you so much for leaving a wonderful review! We are delighted to hear about how happy you are with the service and it is our pleasure to provide care for your mother. Your kind words are very much appreciated.
Best wishes.


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Review from William B (Son of Client) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother received excellent care, couldn’t have asked for better. All the girls who attended to my Mum were fantastic, extremely proficient and very professional. Mum was very well cared for from start until she passed away.

Reply from Nicola Maslen, Branch Care Manager at Helping Hands Home Care (Exeter)

Hi William,
I'm really happy that you've taken the time to leave us this feedback, thank you so much. The girls that cared for your mum always spoke so highly of her and will miss popping in to see her. Wishing you and your family all the best.


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Review from Russel K (Client) assisted by family/friend published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care/support provided by Helping Hands Home Care. The carer always arrives on time. Is always smart, polite, friendly and helpful.

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Review from D H (Client) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This company provides an excellent service. All the carers sent to me were very caring, respectful and happy in their work. Despite the long hours they have to work. Also, they appear to be happy with their employers. The office is efficient, my calls are always answered thoroughly and any required
action is completed without fuss.

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Review from B B (Client) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the help I have received from Helping Hands. Everyone is very polite and I am treated with the utmost respect. The staff are very punctual and I look forward to seeing the ones who are treating me.

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Review from Elizabeth M (Daughter of Client) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There have been occasions when visits have been time inconveniently but we feel you do this to meet my mother's requirements where possible. I would have awarded excellent for the staff but when new carers come they do not always follow the task list and in some cases have not even read it.

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Review from Bob C (Client) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very useful and helpful, will do anything asked of them. I have been lucky to be allocated the same lady for my twice-weekly visits and am hoping to keep her for the duration.

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Review from Joyce Z (Client) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all the help I get from my carers. They are kind, thoughtful, willing, cheerful and always punctual.

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Review from David M (Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank mum's new care provider for taking wonderful care of her. Mum who has Alzheimer’s needs constant help. Having not previously met my mum or visited the house her professionalism in offering help, support and providing commitment and dedication gave my mum the expert support she
needs on a daily basis. It was a long stint from 0800-1900 for a first visit and on arriving home I found my mum to be happy, smiley and responsive at a time when her needs are becoming more challenging on a weekly basis. Any concerns I had about leaving my mum for a period of time were reduced and as a new user of this excellent service I will be requiring Helping Hands to continue to support each week initially for two days but no doubt more at times when my routine changes and I can call upon excellent carers to provide hourly assistance.
I would highly recommend the services provided to anyone who cares for a loved one and needs that extra help when faced with future challenges.

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Review from Judy A (Daughter of Client) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have been amazing in setting up care for my elderly mother. Nothing is too much trouble and they are always sympathetic and understanding. The carers are all kind and considerate and it is a huge relief to know Mum is in safe hands.

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Review from D W (Daughter of Client) published on 23 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Exeter really care about the people they look after. We have been so impressed with every step of this difficult process and nothing has been too much trouble. My elderly Mum is flourishing with their care. She's more energetic, cheerful, healthy and looks forward to every day. It means
she can stay at home with us. Mum says that she doesn't have 'carers' but 'friends'. I highly recommend them.

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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Helping Hands Home Care (Exeter) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Helping Hands Home Care (Exeter) is calculated as follows: ( (45 Excellents x 5) + (3 Goods x 4) ) ÷ 48 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Exeter) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Karen

Karen Hoskins

Job Title: Branch Care Manager

About me


I manage the team in Exeter, Devon, to ensure safe service for customers and carers alike.
I want to ensure our customers know that Care is better at home with Helping Hands and we continually strive to improve this service of care. I have been with the Exeter team since its opening in July 2017.
I am a grandmother to 5 girls, so this generally takes up a lot of my spare time. I also like to travel, dine out, and am a huge 70's music fan.


Experience and expertise


Previously I was a registered childminder for 16 years until I came into the adult care sector in 2012 as a carer. I then progressed onto other roles such as Patch Senior, Field Care Supervisor, Care Coordinator, and Assistant Manager.


I have registered as the Care Manager with the CQC, and I have my NVQ 2 & 3 in Health & Social Care, NVQ 1 & 2 in Counselling, and NVQ 1 in Dementia Care.


Why I chose Helping Hands


I chose Helping Hands because of their values to support our customers in the community with empathy, compassion, and the belief we can make a difference. I would also like to inspire others to reach their aims and goals in life and I enjoy working with my team.


Frequently Asked Questions about Helping Hands Home Care (Exeter)

What Type of Services does Helping Hands Home Care (Exeter) offer?

Helping Hands Home Care (Exeter) offers Home Care.

How many Carers does Helping Hands Home Care (Exeter) employ?

Helping Hands Home Care (Exeter) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Exeter) to verify any information. View our terms and conditions. Helping Hands Home Care (Exeter) has a Platinum Service – more info.