Helping Hands Home Care (Preston)

Unit 3, Cotton Mill Road, Bamber Bridge, Preston PR5 6LF
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8.0 9 Reviews
  • Helping Hands Home Care (Preston), Preston
If you'd like help and support at home, Helping Hands (Preston) can provide you with unique care tailored to your individual requirements. Whether you'd like regular visits to help run your home, support with dementia, temporary help with recovery after a spell in hospital or intensive live-in care, Helping Hands can build a care plan to suit you.

The experienced and compassionate team have been providing home care to over 40,000 families across the UK for 30 years, so whatever your requirements, they can help.

Helping Hands is a fully managed service and are regulated and inspected by the Care Quality Commission (CQC), so you can rest assured in the promise that your care is safe, efficient and reliable.

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Care Provided by Helping Hands Home Care (Preston)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Claire Lawrence-Gray (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Preston)

  • Prices

  • Domiciliary Care From £31.00 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Preston) Reviews (9)

8.0

Helping Hands Home Care (Preston) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Helping Hands Home Care (Preston) has 9 reviews.

Overall Experience

  • 8
  • 1
  • 0
  • 0
  • 0

Date Published

9
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8

Review from S P (Son of Client) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care (Preston) looked after Mum daily for nearly two years and every day have delivered outstanding service!
The staff are very professional, caring, kind and friendly and the management team always available and positively responsive to mums needs. Highly recommended.

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Review from S S (Daughter of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care have supported my Mum pre and post her recent operation. They have been informative, welcoming, efficient and supportive whilst delivering a high standard of care.
I am very grateful and pleased with all the care my Mum has received and will not hesitate in contacting Helping
Hands in the future for their services. Thank You.

Reply from Karen Cuerden, Branch Care Manager at Helping Hands Home Care (Preston)

Thank you ever so much for leaving such a lovely review! I'm absolutely delighted to hear how happy you are with our service and that our team have been so welcoming and supportive whilst delivering a high standard of care. Your kind feedback truly means the world to us!
Best wishes.


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Review from Christine C (Daughter of Client) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A person-centred service was provided from the commencement of the care package. This enabled me to complete my own tasks confident that all her care needs would be met and she would have enjoyed the company. The carers understood the importance of talking, listening and explaining to people living
with dementia. I would have no hesitation in recommending this service to anyone.

Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)

Hi Christine,
Thank you so much for leaving such lovely comments about our carers! I'm delighted to hear how pleased you are with our person-centred service and that you were able to complete your own tasks as a result of our care. Always happy to help!
Best wishes.


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Review from Shirley F (Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been very good without exception. Efficient, reliable and caring. I will be happy to recommend Helping Hands to others. I have needed short-term care following surgery, so I have needed help to regain my independence

Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)

Hi Shirley,
Thank you ever so much for this lovely review! It's absolutely wonderful to hear how you find our carers so efficient, reliable and caring - we couldn't be more grateful for your kind words!
Best wishes.


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Review from Carol G (Wife of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want the very best care provider for my husband, and this care company excel; its care with a capital C!
Both my husband and I know that he is receiving from all his morning and evening carers such excellent help in all that they do during their visits. They laugh along with him, treat him with
respect, listen to him and talk with him (not at him!). They are very diligent in all that they do, and I am informed straightaway (with his knowledge and permission) if there is any cause for concern regarding his health. I know that he feels very 'comfortable' with them, and I notice clearly that they brighten his day/eves by being there to help him and to make him feel he is safe and cared for, and they do not make him feel as though he's being rushed. I do wish I'd discovered this care company before, but so relieved now that I have. The bottom line is that Helping Hands Preston keeps their promise in what they say, they will do; they do it with kindness, understanding, empathy, and very reliable also.

Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)

Hi Carol, thank you ever so much for this brilliant review! I'm absolutely thrilled to hear how much your husband has benefited from our support and that our carers brighten his day and make him feel safe and cared for. It is our pleasure to provide care for your husband, and we can't thank you enough for your kind words.
Best wishes.


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Review from Stuart K (Client) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't get any better. Always on time. Pleasant.

Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)

Thank you ever so much for the wonderful review and the five stars!
Best wishes.


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Review from H B (Wife of Client) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Been using Helping Hands for approx. 13 months to provide care for my husband, so I can take a break from caring duties. He has ongoing cancer and in January 2021 he had surgery to remove a metastases tumour from his brain. This means he needs help with daily tasks such as meal preparation. He also
benefits socially from the company and conversation of new people. We have found all the staff to be pleasant, caring and hard-working and would recommend them.

Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)

Thank you so much for leaving such a brilliant review! It is our absolute pleasure to provide care for your husband and I am delighted to hear how he has benefitted from our support. Your kind feedback truly means the world to us. Best wishes.


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Review from Paul B (Son of Client) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are indebted to Helping Hands Home Care (Preston) for their care for Mum and their reliability. This is an excellent service, which we rely on in very challenging times, and the staff are lovely, receptive and very hard working. Thanks to all.

Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)

Hi Paul, this is such a lovely review, and we really appreciate you taking the time to leave it for us. We are all delighted here at the office, and I will be sure to pass on your kind words to the carers.
Best wishes.


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Review from D L (Daughter of Client) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite Mum's poor health issues Helping Hands Home Care have been reliable and provided an excellent standard of care. Particularly in this difficult climate, their continuing care has been superb. And most of all - they have really cared about Mum - thank you.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Helping Hands Home Care (Preston) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands Home Care (Preston) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Preston) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Karen Cuerden

Job Title: Branch Care Manager

About me


My role at Helping Hands is the management of the branch, the branch team, and our valued care team. This ensures compliance, and monitoring and that the service is safe, alongside all services being of high quality and value for money. I also promote company-set Key Performance Indicators (KPIs) to ensure the longevity of the branch.


Outside of work I take part in a local dominoes league, playing for Tarleton BC A team; in reality, the team have allowed me to bring their average age down! That said we do have some successes in our weekly matches. I also have a Springer Spaniel who takes a bit of exercising.


Experience and expertise


I have been involved in the management of Health and Social Care since 1998 following 2 years as a Health and Social Care Tutor for a Training Provider. In 1999 I began operating my own Domiciliary Care Agency which I developed into a large service in Bolton. It held Main Provider with Bolton Council servicing c2000 hours per week and employing 70+ local people. My proudest moment during these years was the achievement and continued award of the Investor in People Award. In 2018 the business was sold and it continues to prosper.


From December 2019 to September 2022, I was a Registered Manager for a Nursing and Care Agency in the Blackpool area. I also went on secondment into a Peripatetic Role supporting another branch whilst a new manager was recruited. I thoroughly enjoyed the majority of this work, learning more about clinical and Complex services from my two Branch Nurses, alongside Children's services, Case Management, and Healthcare.


Why I chose Helping Hands


I chose Helping Hands Preston as Domiciliary Care is my first love. The Values of the company sit well with my own about treating people well - both Clients and the Care Team. During my first weeks, I have undergone comprehensive training in the way Helping Hands' systems operate, and I have achieved my re-registration with CQC as Registered Manager for the Preston Branch.
I look forward to taking the branch forward and enabling the provision of additional services to people who need them within the areas the branch covers. I have started meeting the people who use our service and it is lovely to see high levels of customer satisfaction from the provision of their individual packages.


Frequently Asked Questions about Helping Hands Home Care (Preston)

What Type of Services does Helping Hands Home Care (Preston) offer?

Helping Hands Home Care (Preston) offers Home Care.

How many Carers does Helping Hands Home Care (Preston) employ?

Helping Hands Home Care (Preston) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Preston) to verify any information. View our terms and conditions. Helping Hands Home Care (Preston) has a Platinum Service – more info.