Respectful Care Rotherham and Doncaster

Unit B6, Taylors Court, Parkgate, Rotherham S62 6NU
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Top 20 award
10 40 Reviews
  • Respectful Care Rotherham and Doncaster, Rotherham
Respectful Care Rotherham and Doncaster is founded on two core principles that govern the way it operates:

•       An aim to raise the standards of care across the counties it operates in
•       A dedication to improving the working conditions for care professionals

Respectful Care is one of the leading home care providers across Nottinghamshire, Derbyshire and South Yorkshire.

It provides care and support services such as personal care and dementia care, plus companionship services and shopping/meal preparation.

Staff recognise that each client is an individual, someone with their own diverse needs and requirements.

That is why there is an investment in getting to know you, and why a personalised plan is created to enable you to live a life that is as independent, active and fulfilled as possible.

All of this will ensure that you are happy and confident that your loved ones are safe and enjoying the highest standards of homecare at all times.

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Care Provided by Respectful Care Rotherham and Doncaster

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Julie Connelly (Registered Manager)

Funding & Fees Guide for Respectful Care Rotherham and Doncaster

  • Prices

  • £24.50 for a 30 min call, £29.50 for a 45-minute call, £35.50 for a 60-minute call

  • Payments, Self Funding, Direct Payments.


    Please contact our office for further details

Respectful Care Rotherham and Doncaster Reviews (40)

Total of 40, showing 21-40
10

Respectful Care Rotherham and Doncaster has a Review Score of 10 (9.984) out of 10, based on 11 reviews in the last 2 years. Over all time Respectful Care Rotherham and Doncaster has 40 reviews.

Overall Experience

  • 34
  • 6
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Date Published

40
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Review from Malcolm C (Son of Client) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old dad lives with us. He is mostly bedbound but is hoisted for shower etc. Respectful Care provides 2 carers for an hour each morning and are great. They shower my dad three times per week and make sure he is clean and hygienic. They are very proactive in spotting potential issues and concerns
- they will also liaise with the District Nurses on our behalf.
My dad still has all his wits about him and enjoys the interaction each morning. The carers are always upbeat and cheerful as well as being professional and competent in their roles. The company responds very well to requests for additional support (I was recently in hospital and they increased visits to three per day with no fuss or bother). We are paying for the care so can afford to be choosy - this team of carers cannot be faulted. I would recommend to anyone looking for home care support.

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Review from John H (Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only had a good experience.

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Review from Amanda P (Daughter of Client) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Respectful Care have made a positive difference to mum's life since she had Alzheimer's. They visit her twice a day and look after her personal care, nutrition and medication. The only negative is that maybe because of the Covid pandemic, there are probably too many different carers coming - whereas
mum (and relatives) was expecting just one or two regulars so she could get to know them and feel more comfortable. However, mum really likes some of them and hopefully we can resolve this when Covid has finished.

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Review from Maureen G (Client) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The help from your company has been very good.

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Review from E N (Client) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Respectful Care for all the help they have given to me.

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Review from Carole A (Daughter of Client) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Respectful Care have provided an excellent service for my mother who has late stage dementia. They try and provide the same person who has really taken time to get to know Mum and build a rapport with her. They always keep us informed on all aspects of Mum's care, and we have total trust in them. They
are keeping Mum at home which is her main wish, without them she would be in a care home.

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Review from Annie E (Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I started having your company in October 2019 for a friend and when he passed away in October 2020, I decided to keep the carers for myself because they were extremely very good and very helpful.

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Review from Jamie S (Client) assisted by family/friend published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Company has improved over the last few months. Staff are always on time, very polite and friendly. They show and treat me with dignity and go above and beyond.

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Review from Lynn (Daughter of Client) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Respectful Care Rotherham are caring, professional and very respectful. Caring for Mum in her own home in a genuine and compassionate way. The whole team are very supportive to Mum and her family, communicating well and easing our distress in coping with Mum's care needs. Thank you to the
whole team.

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Review from M G (Son of Client) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are caring and friendly. They try to help my mother if they can. They do this in a cheerful manner.

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Review from Simon B (Son of Client) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely bunch of carers have helped my mother a lot over the past months. She has dementia and they have made such an impact on her life and got her settled and happy at home after a stay in hospital. Can't thank them enough.

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Review from Stewart M (Son of Client) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, right from the very beginning at my mum's home assessment, everyone has been very helpful, caring and very professional. My mum's care plan is detailed and followed every day. We are very pleased to have Respectful Care looking after my mum.


We feel confident that she will be looked

after very well.

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Review from Susan A (Daughter of Client) published on 26 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we decided to enlist the help of Respectful Care when our Mum's dementia had progressed and she needed help getting up in a morning. The carers also used to take her out on social visits to the coffee shop or the library or to Asda. Mum is in 24hour care now but if she didn't need that
we would still be using Respectful. The carers are fantastic and you can tell that they really do care and that is priceless. Lovely manager and office staff who were really knowledgeable and would do anything for you. There was never anything that was too much for the carers either. Such a nice and caring team and the service is above and beyond.

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Review from L J (Daughter-in-law of Client) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although it is still early days I have seen 100% commitment from the staff and management to meet my mother-in-law's needs.
Staff are very caring and understanding of her needs and communication with us is excellent. My mother-in-law does not seem to have been upset by the change of care companies
and we as a family thank them for ensuring a smooth transition from the previous company to themselves,

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Review from M W (Client) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is great, very nice staff and always helping me. Nothing is a problem.

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Review from Elinor L (Client) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent team! Polite, professional, helpful, caring.

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Review from Jamie S (Mother of Client) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the start my son was welcomed into the support service. Management and staff realised my son's needs and knew how to support him. My son is now happier than ever with people around him who care and make a difference to his social being.

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Review from J F (Wife of Client) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As the name suggests, my husband is treated with the utmost respect. The staff are very friendly and really care. This is very different to what care he had before so means a lot to us.

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Review from Deborah F (Client) assisted by family/friend published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are in a position to compare Respectful Care with three previous care companies and our genuine opinion is that Respectful Care are far and above in terms of care. They have exceeded all our expectations. They make all the others appear amateur in comparison. Credit where credit is due. Thanks to
all involved.

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Review from Anne C (Client) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I changed carers as I wasn't getting sufficient care, but now the carers are excellent with the care they give. My health has improved because of the care they have given. I would strongly recommend Respectful Care Rotherham to anyone. Excellent, carry on the good work.

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Current Review Score: 10.0 (9.984)

Overview of Review Score

The Review Score of 10 (9.984) out of 10 for Respectful Care Rotherham and Doncaster is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.984 for Respectful Care Rotherham and Doncaster is calculated as follows: ( (62 Excellents x 5) + (1 Goods x 4) ) ÷ 63 Ratings = 4.984

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Respectful Care Rotherham and Doncaster is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (2)

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Julie Connelly

Job Title: Registered Care Manager

Joined: 2017

Julie joined the Respectful Care Rotherham branch in 2017 as a mentor and has worked her way up through the management structure. In December 2020, Julie was promoted to Registered Care Manager and is looking forward to applying her knowledge on expertise to the role. Julie has a multitude of experience and knows what it takes to lead a management team of, caring, thoughtful, kind, like-minded people.


Julie is very passionate and found her inspiration from her grandparents, who showed her the way of the world. Watching her grandparents and taking in their wisdom, gave Julie the passion that when she was older, she would care for others. The elder generation is a true world of life and while supporting many care needs, she feels a sense of pride in everything we do and aims to give each individual a purpose in life. Julie is proud to be a part of the Respectful Care team and will continue with her passion for providing the highest quality of care to all.


Julie has worked her way up within the sector, having started in activities, spending time as a Care and Support worker, a Mentor, a Staff/Team Leader, and Deputy Manager. Julie is also proud to be working towards her NVQ Level 5 in Leadership and Management in Care. Julie is eager to apply her skills and knowledge to lead the team to continue providing excellent person-centred and tailored care for our clients.


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Sarah Larkin

Job Title: Assistant Manager

Joined: 2017

Sarah joined Respectful Care Rotherham in December 2017. As a Care and Support worker, Sarah settled well into the company and brought expertise and knowledge into the field as well as focusing on delivering tailored and individualised care to our clients. Sarah brings 17 years of knowledge and experience in the community care sector to the role, with additional previous management experience covering many roles in the nursing home environment.


Sarah has flourished in her role and found her passion in dementia and elderly care, meaning that in every role since then, she has strived to encourage a sense of purpose, choice, and independence for those living with dementia. Sarah has the well-being of all staff at the top of her priority, as mental health is a big part of the care industry, for both clients and our carers alike.


Respectful Care has recognised Sarah's devotion and drive as well as her management expertise, Sarah was promoted to Mentor and then again to Staff Team Leader. Since taking on the role of Assistant Manager, Sarah has displayed great team leadership and has proved to be a valued member of the office team.


Sarah looks forward to growing within her new role and focusing on delivering an excellent standard of personalised care to our clients.


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