Lotus Home Care Wakefield

Unit 2, Navigation Yard, Wakefield WF1 5PQ
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8.0 8 Reviews
  • Lotus Home Care Wakefield, Wakefield
Lotus Home Care Wakefield are a provider of high-quality home care services to those who need dedicated care in the local area.

Person-centred care services enable clients to live at home, remaining as independent as possible.

Compassionate and dedicated staff are selected after a rigorous vetting programme, and a thorough approach to training is taken to make sure the exacting standards that clients expect from Lotus Home Care are met at all times.

They have their own in-house trusted assessor and work closely alongside occupational therapists.

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Care Provided by Lotus Home Care Wakefield

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Denise Kirkland (Registered Manager)

Funding & Fees Guide for Lotus Home Care Wakefield

  • Prices

  • £26.90 per hour
    £17.15 per 30 mins
    £1 extra on weekends, double on bank holidays

Lotus Home Care Wakefield Reviews (8)

8.0

Lotus Home Care Wakefield has a Review Score of 8.0 (8.000) out of 10, based on 2 reviews in the last 2 years. Over all time Lotus Home Care Wakefield has 8 reviews.

Overall Experience

  • 4
  • 3
  • 0
  • 0
  • 1

Date Published

8
2
2
2
6

Review from Kate K (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad receives 4 calls a day from Lotus Home Care and the carers are amazing, they do everything that is in the care plan and always go above and beyond to help. I cannot thank them enough as it gives me a chance to actually spend time with my dad rather than cooking, cleaning and shopping. The office
staff have been great from the beginning and always let me know if they are going to be late or sending new carers. Thank you.

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Review from M F (Wife of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A few weeks of respite care at home and at short notice was provided for my husband. The manager was very good, caring and professional and arranged for us to meet the carer prior. My husband was looked after well and the house was very clean on my return. Unfortunately as English was not the carers'
first language there were difficulties in understanding and he could not hold conversations.

Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

It sounds like the respite care experience for your husband was overall positive, with good communication from the manager and quality care during your absence. It's understandable that difficulties in communication, due to language barriers, could have been frustrating. Despite this, it's clear that the care provided and the cleanliness of your home were satisfactory, which are important aspects of such a service. If you plan on using Lotus Care again, you might consider discussing the language aspect with the service provider beforehand to ensure smoother communication.


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Review from Susan D (Niece of Client) published on 17 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We have experienced money going missing, calls not been delivered on time, medication not been administered properly, no MAR sheet in the property, care plan not been followed, dirty smelly washing not been taken to laundry, poor communication with the office. Managers appear to say the right things
but nothing changes, meeting arranged with deputy and did not attend, sent someone else.

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Review from Ronald P (Client) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If I could keep the same carers all the time it would be very good.

Reply from Harry Singh at Lotus Home Care Wakefield

Thank you very much for your lovely review. We are working hard to ensure a dedicated group of carers remain visiting yourself however on occasion (i.e. if the prior appointment requires an emergency being attended to), cannot always guarantee this. We will work hard to ensure this occurs.


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Review from Alan T (Son of Client) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team care for my parents both in their 90's who live together in their own home and both have different needs. All the carers interact with them as individuals. The team often go above and beyond the basic requirements and always contact me with any concerns. This is a great team and I would recommend
them to anybody.

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Review from P T (Wife of Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had wonderful service. Our carers have been efficient, friendly with my husband myself. Thank you.

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Review from Allan G (Brother of Client) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is only three weeks since engaging the company but in the main finding service is effective to date.
Eventually, the time scheduling needs to be tightened but overall have no complaints.
Impressed with the use of medication administering records and with the carers resume of their individual inputs.

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Review from Kay B (Daughter of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my parents have been given have been a breath of fresh air. Everyone was very concerned for my mother doing the care for my father and her with exhaustion. The carers come in are respectful of the house and my parents, helping to do jobs such as helping with the cooking, taking
some of the work off Mum. The kindness and care the carers have given her have been second to none and my parents and I are very grateful. Thank you.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Lotus Home Care Wakefield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Lotus Home Care Wakefield is calculated as follows: ( (7 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lotus Home Care Wakefield is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Denise

Denise Kirkland

Job Title: Registered Manager

Joined: 2019

I have worked in care for over 10 years, I started working with children and then moved into adult social care.


I started as a care co-ordinator and worked my way up to Registered Manager within a short space of time, this was down to my regional manager at the time who put a lot of faith in me and encouraged me to be the best version of myself. I love to see people happy and thriving at home and I am a strong believer that home is where the heart is. My main job role is maintaining a safe and compliant service and aiming to exceed expectations. There is no better feeling than seeing not only a service user smile but also seeing family happy with the care we are providing.


Stephen

Stephen Taylor

Job Title: Care Manager

Joined: 2023

My name is Stephen Taylor and I am the care manager for Wakefield. I have worked in care for 7 years in both domiciliary care and nursing homes.


I love working in care and seeing the difference we can make in people's lives. Keeping someone in their own home is important to me. I love working in the care sector as no two days are ever the same.


Claire

Claire Maguire

Job Title: HR & Finance

Joined: 2015

We are the Finance and HR team at Lotus Home Care.


We handle billing and payments, payroll and HR.


We promote care and compassion in all aspects of our work ensuring all staff feel heard and supported whilst working for Lotus Home Care.


We handle all invoice issues with great care and attention to detail and aim to resolve issues quickly to avoid any undue stress and upset.


We are a small team with a big focus on well-being and offer Mental Health First Aid services to staff.


Frequently Asked Questions about Lotus Home Care Wakefield

What Type of Services does Lotus Home Care Wakefield offer?

Lotus Home Care Wakefield offers Home Care.

How many Carers does Lotus Home Care Wakefield employ?

Lotus Home Care Wakefield employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lotus Home Care Wakefield to verify any information. View our terms and conditions. Lotus Home Care Wakefield has a Platinum Service – more info.