Lotus Home Care Huddersfield

Woodland View House, 675 Leeds Road, Huddersfield HD2 1YY
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6.6 9 Reviews
  • Lotus Home Care Huddersfield, Huddersfield
Lotus Home Care Huddersfield provides high quality care at home for those living in and around the Huddersfield area.

Services provided include respite care, personal care, care for people with physical disability and more general care for older people.

Care staff are selected that have a wealth of care experience and who are kind and compassionate.

Locus Home Care has its own in-house trusted assessor. They work closely alongside occupational therapists.

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Care Provided by Lotus Home Care Huddersfield

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emily Walker (Registered Manager)

Funding & Fees Guide for Lotus Home Care Huddersfield

  • Prices

  • £26.90 per hour
    £17.15 per 30 minutes
    £1 extra on a weekend, double on bank holidays.

Lotus Home Care Huddersfield Reviews (9)

6.6

Lotus Home Care Huddersfield has a Review Score of 6.6 (6.583) out of 10, based on 2 reviews in the last 2 years. Over all time Lotus Home Care Huddersfield has 9 reviews.

Overall Experience

  • 3
  • 3
  • 3
  • 0
  • 0

Date Published

9
2
2
2
7

Review from P L (Client) assisted by family/friend published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All new carers should go with others for at least a solid week. There is one young girl who doesn't like dealing with men that more often than not doesn't do anything but stand around fiddling with her phone leaving the other carer to do everything else. Carers need much more training, not just dumped
in at the deep end. Lotus need to stop putting extra clients onto carers at a moment's notice as this is very unfair to long-standing current clients. Also if the carers are going to be running quite late then it should be the office's job to inform the client as the carers are far too busy to do this. Apart from one incident which has been dealt with most of the carers do a decent job with the odd little mistake which I tend to comment on. Sometimes they don't always let me know if they need me to order anything and I only find out when they inform me it has run out. I now make sure that I keep a stock of certain items, some items take a week to arrive others three days.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Huddersfield

It sounds like you are raising several important points regarding the experience and responsibilities of carers in your situation. I would like to apologise that you are encountering some concerns in relation to the care that you are receiving at the present time, This will be passed to the branch and addressed.


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Review from Simmy R (Relative of Client) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We receive care from Lotus Home Care and the carers go above and beyond. They come in, are very friendly and always offer my nanna a cup of tea and make her feel at ease. They also help ensure she remains independent and doing things for her self.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Huddersfield

It sounds like Lotus Home Care has truly made a positive impact on your nanna's life! The fact that the carers go above and beyond, offering a cup of tea, being friendly, and helping her maintain her independence, is wonderful. It's such a delicate balance to ensure someone gets the support they need while also empowering them to do things for themselves, and it sounds like they've found that balance for your nanna. This will be passed on to the carers.


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Review from Paulette J (Daughter of Client) published on 25 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I wish to commend two of your carers for the way they both handled the situation with my dad and the ambulance service on 22nd November. They were both courteous and friendly and ensured my dad was clean and comfortable before the ambulance staff put him onto the stretcher. They also waited until my
dad was out of the property, due to the access issues with the property. Such professionalism and caring nature is rare nowadays, they are both an asset to your organisation for going the extra mile when required. Thank you.

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Review from G O (Wife of Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been satisfied with all staff and carers who have always treated my husband with respect and dignity.

Reply from James Hartley at Lotus Home Care Huddersfield

Thank you, Mrs Oldham, for the kind words, this will be passed onto all the team. If you require any further support in any area please do not hesitate to contact us.


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Review from Caroline J (Daughter of Client) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has a good service from core regular staff who have formed nice relationships with her and understand her needs.
Some frustration when inexperienced or irregular staff do no look for/seek out the needs such as changing mum's bed/putting a wash load on, despite a note left on the front of the blue
file.
Overall very happy.

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Review from Heather B (Daughter of Client) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been with Lotus Home Care Huddersfield for 16 months and currently it is the best service that we have had.


Good management, care and consideration and timely visits that vary, depending on Dad's circumstances. This is excellent. As a relative of a poorly man I feel confident with the care

that Dad gets.

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Review from E P (Husband of Client) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lotus staff have rarely attended late. They have shown respect for their patient and our home. They have worked efficiently and in a caring and friendly manner, always departing leaving the premises as they found them.

Reply from James Hartley, Registered Manager at Lotus Home Care Huddersfield

Thank you for the positive feedback, This will be shared with all the care staff.
Kind regards.


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Review from C W (Daughter of Client) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We are basically satisfied with the service received. In the main most carers are pleasant and a couple go further to provide an excellent service. Whilst I understand that times of arrivals cannot be exact as problems and delays often occur due to the nature of the business. I would like to be informed
promptly when delays have been identified. I would also like a rota so I can plan how to care for my mother around expected.

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Review from Geoffrey B (Son of Client) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally satisfactory.


However, a high turnover of staff leads to problems such as scheduling and timekeeping.


Lack of feedback when reporting problems via telephone.


Some carers are excellent, some are poor.


A perceived lack of staff training.


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Current Review Score: 6.6 (6.583)

Overview of Review Score

The Review Score of 6.6 (6.583) out of 10 for Lotus Home Care Huddersfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.583 for Lotus Home Care Huddersfield is calculated as follows: ( (6 Excellents x 5) + (3 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 12 Ratings = 3.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lotus Home Care Huddersfield is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Lotus Home Care Huddersfield

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Meet the Team (3)

Emily

Emily Walker

Job Title: Registered Manager

Joined: 2024

Hello,
I am Emily and I am the Registered Manager of Lotus Home Care Huddersfield.
I have been working in the care sector for the past 6 years and I am very passionate about ensuring good effective care is given to everyone who needs support. I started out as a domiciliary care worker and fell in love with everything this type of person-centred care has to offer. I have worked in many different healthcare roles and have experience with dementia, mental health, brain injury and everything in between. I started my journey as a CQC registered manager a year ago and have now joined the Lotus family. The passion and care that Lotus has to provide excellent care makes me very happy to be Team Lotus. Domiciliary care is a wonderful service and I truly believe that helping people remain independent in their own homes is not just a job but a privilege. We are always on hand to provide advice and support to all members of the public whether you are looking for care for yourself or a loved one.


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Sharon Haigh

Job Title: Care Manager

Joined: 2019

I am the care manager for the Huddersfield branch. I have worked here for 5 years now. I came to Lotus as a carer and quickly progressed to becoming a care coordinator, then deputy manager. I am really enjoying working with the team that we have in Huddersfield. I believe good quality care should be available for everyone and this is what we strive to achieve at the Huddersfield branch. My time at Lotus has been very rewarding and i have been supported by all the senior management team.


Claire

Claire Maguire

Job Title: HR & Finance

Joined: 2015

We are the Finance and HR team at Lotus Home Care.


We handle billing and payments, payroll and HR.


We promote care and compassion in all aspects of our work ensuring all staff feel heard and supported whilst working for Lotus Home Care.


We handle all invoice issues with great care and attention to detail and aim to resolve issues quickly to avoid any undue stress and upset.


We are a small team with a big focus on well-being and offer Mental Health First Aid services to staff.


Frequently Asked Questions about Lotus Home Care Huddersfield

What Type of Services does Lotus Home Care Huddersfield offer?

Lotus Home Care Huddersfield offers Home Care.

How many Carers does Lotus Home Care Huddersfield employ?

Lotus Home Care Huddersfield employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lotus Home Care Huddersfield to verify any information. View our terms and conditions. Lotus Home Care Huddersfield has a Platinum Service – more info.