Brighter Care Agency Ltd

5 The Bridgeway, Portsmouth Road, Southampton SO19 7PE
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9.6 11 Reviews
  • Brighter Care Agency Ltd, Southampton
Brighter Care Agency Ltd was founded with one goal in mind, that everyone deserves the right to stay in the comfort of their own home for as long as possible.

With a passion for delivering high quality care, the agency strives to promote independence, quality of life and a brighter future for each individual in their care.

The fantastic team of experienced professionals can provide a range of care services to maximise your potential and work with your family and friends to ensure each of your needs and wishes are catered for.

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Care Provided by Brighter Care Agency Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Brighter Care Agency Ltd
  • Person in charge
  • Ellonie Bannister (Registered Manager)

Brighter Care Agency Ltd Reviews (11)

9.6

Brighter Care Agency Ltd has a Review Score of 9.6 (9.585) out of 10, based on 11 reviews in the last 2 years. Over all time Brighter Care Agency Ltd has 11 reviews.

Overall Experience

  • 7
  • 4
  • 0
  • 0
  • 0

Date Published

11
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5
11
0

Review from Jay P (Friend of Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brighter Care Agency is wonderful! The management takes a personal interest in their clients and treats them like family members. The carers are kind and friendly and willing to take on extra jobs as needed, e.g. helping with the elderly cat. As a friend of the client living some distance away, they
have kept in touch to keep us informed of any needs that arise. Nothing is too much trouble.
I wouldn't hesitate to recommend them.

Reply from Ellonie Bannister, Registered Manager at Brighter Care Agency Ltd

Thank you so much for the wonderful feedback. It's lovely to hear such kind words about our service.


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Review from Belinda C (Daughter of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hi, I have found this agency absolutely great, the carers that go to see my mum every day, are professional, warm, and caring, nothing is too much trouble for them. We as a family have got to know them all and have no complaints. May I also add the Deputy manager at the office is so kind and understanding,
you have a diamond of a lady there.

Reply from E.Bannister, Registered Manager at Brighter Care Agency Ltd

Thank you for the wonderful feedback. We are pleased that you have found our team, to be professional warm, and caring, it's also lovely to hear the great feedback about our DM. Thank you for choosing our services.


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Review from N R (Son of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brighter Care has been excellent throughout and my mother has been very complimentary about both the service provided and the carers themselves. They are highly professional and I would recommend them to anyone who needs support for their care needs.

Reply from E. Bannister, Registered Manager at Brighter Care Agency Ltd

Thank you for the wonderful feedback. It is very pleasing to know that you have found the care received to be excellent. We will pass on your comments to the team. Thank you for choosing our services.


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Review from N B (Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience was good. Very nice carers.

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Review from P W (Client) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the service provided.

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Review from D B (Client) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service provided is as good as possible given the time available on each occasion, but more time would have been much better. The cheerful approach of the staff is much appreciated.

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Review from Jane B (Daughter of Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After coming out of hospital, my mother was, at first, reluctant to accept any help from carers but gradually built up good relationships and enjoyed the visits from the kind ladies. Unfortunately, my mother’s dementia meant that some days she was not in a good place which meant that the 30-minute session
with the carer was not sufficient time to get my mother up and ready. But the carers always did their best, were very patient, understanding and considerate towards her at all times and it was much appreciated when they stayed longer to help my mother. Management was always very helpful with any specific requests and took the time to listen to my mother’s needs. Overall, the carers were brilliant with my mother and I would have no hesitation in recommending the services of Bright Care Agency.

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Review from Y T (Client) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It would be so helpful if one knew the timing of visits better. Cheerful staff - much appreciated.

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Review from P T (Client) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management - an agency is at the heart of the client's needs. Ensures good rapport with client and service provider. They try to keep the client informed of changes, especially times.
Service provider - thorough and willing to undertake various jobs. Always professional with a happy and lively disposition.
A helpful and caring team who work to at high standard, to be recommended.

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Review from V G (Client) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I received from all the carers I have contact with. Nothing is too much trouble and they are really helpful. It is really nice to have a chat with somebody in the morning or in the evening when they ask how your day has been especially if you live alone.

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Review from P D (Client) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely excellent. Always helpful. Can't do enough.

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Current Review Score: 9.6 (9.585)

Overview of Review Score

The Review Score of 9.6 (9.585) out of 10 for Brighter Care Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.585 for Brighter Care Agency Ltd is calculated as follows: ( (42 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 65 Ratings = 4.585

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Brighter Care Agency Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Brighter Care Agency Ltd

What Type of Services does Brighter Care Agency Ltd offer?

Brighter Care Agency Ltd offers Home Care.

How many Carers does Brighter Care Agency Ltd employ?

Brighter Care Agency Ltd employs 7 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Brighter Care Agency Ltd to verify any information. View our terms and conditions. Brighter Care Agency Ltd has an Enhanced Service – more info.