Bloom & Care

2B Miller Road, Elstow, Bedford MK42 9NY
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Top 20 award
10 44 Reviews
  • Bloom & Care, Bedford
Bloom & Care is a multi-award winning, nurse-led company providing high-quality home care in the Bedford and the surrounding area. Bloom & Care is the only home care provider in Bedford to be rated ‘Outstanding’ by the Care Quality Commission (CQC) (November 2024).

The company's owners are two sisters who have a passion for the care industry that stems from their days as district nurses in the community nursing teams of Bedford and the surrounding areas.

Bloom & Care remains a small personalised company to ensure clients and their families receive person centred care and support.

Care packages are tailored to the needs of the individual and support ranges from more general care services to more specialist services such as care for dementia & palliative care and also for conditions such as Parkinson's Disease, stroke and multiple sclerosis.

Staff are carefully selected for their compassion and ability, undergoing intensive training to provide the levels of care that clients have come to expect.

The company promotes dignity and respect for the individual at all times.

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Care Provided by Bloom & Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Bloom & Care Ltd
  • Person in charge
  • Jessica Graziano and Kirsty Miceli (Registered Manager and Nominated Individual)

Funding & Fees Guide for Bloom & Care

  • Prices

  • Price list is available on request.
    Fees are tailor-made to fit your needs and are available on request.
    Request our interactive price list by email

Bloom & Care Reviews (44)

Total of 44, showing 21-40
10

Bloom & Care has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Bloom & Care has 44 reviews.

Overall Experience

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Review from Alycia D (Granddaughter of Client) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bloom and care have been absolute lifesavers. I wouldn't trust anyone else. The girls are all amazing, communication is brilliant. They have gone above and beyond and helped with not only the physical care but the doctor communication, district nurse, OTS etc. Always keeping us as a family in the loop.
When my grandad has needed extra help they get things sorted and in place. Not only have they given my grandad a better quality of life, but they have also done the same for us as a family. The managers are so knowledgeable, they will always do their best to get things put in place and also be a listening ear when things get tough. My grandad looks forward to seeing the girls every day. You can tell the care is of a high standard buy just seeing how well my grandad has come since they have been around.

Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much for your review, we are so glad our care is making such a difference to your Grandad. The ladies love their visits with him too. Thank you from us all at Bloom & Care.


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Review from T D (Client) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has always been excellent with all my care.

Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you for your kind review, we are so happy you are very pleased with your care, it’s a pleasure supporting you. From us all at Bloom & Care.


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Review from Martin C (Son of Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had a fall in April and I needed to put carers into place very quickly. Bloom and care came highly recommended from the paramedics and community nurse. I phoned them and explained what situation I was in, they came to visit the next day, with a plan in place if we were to proceed. They had moved
appointments around to fit my mum and dad in. They have provided an excellent service and helped me to put certain safety measures in place to assist mum and dad.

Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you for your kind review, I’m so pleased you are happy with the care and support we have provided to mum and dad. Thank you again from us all at Bloom & Care.


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Review from C T (Client) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are all very friendly and cheerful, it was nice to see a friendly person night and morning especially at night when you have been on your own nearly all day. They were all very helpful and kind to me. Thanks to you all very much.

Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much for your kind review. Best wishes, from us at Bloom & Care.


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Review from A G (Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The local company provided me with all the care and assistance I required, following being infected with Covid whilst in hospital. When I was discharged I was sent home without any care plan whatsoever at a time when I felt extremely ill. The care and assistance provided by the company were extremely
good and very reassuring at a time when I most needed support.

Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much for kindly reviewing the care you received and so glad you felt so well supported during such a difficult time. Your carer will miss seeing you every day. We wish you all the very best for the future. Best wishes, from us all at Bloom & Care


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Review from S L (Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Depth of knowledge of the staff in the highest regard. Assessment of all situations meaning quick responses. Instant rapport with all management and staff. Well being of client at an outstanding level. Great encouragement given to live an active and fulfilling existence encouraged totally. Progress
and assessment equate to an extremely happy state of mind and spirit.

Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you for your kind words, the carers thoroughly enjoy their visits with you. Best wishes from us all at Bloom & Care.


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Review from S M (Daughter of Client) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is always pleased to see his carers and feels well cared for by them. Nothing to too much trouble for them - they would do anything for him.

Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much for your kind review. Best wishes, Bloom & Care.


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Review from Susan B (Daughter of Client) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the company enough for all they did for Mum. I was informed of any problems Mum developed e,g infection, muddled, etc... and we all worked together to try to overcome these problems. A fantastic caring company.

Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much for your review, so kind of you. It was our pleasure caring for mum. Best wishes, all of us at Bloom & Care.


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Review from Geoff F (Son-in-law of Client) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very well run company, but what is much more important than that, is that the people care very much about their clients. I am writing on behalf of my mother-in-law, and she is totally delighted with her carer and sees her as a friend who is totally trustworthy. I deal with the admin side of
things and from that perspective, I am delighted at the organisation and availability of the owners to any questions or concerns. I think I or anyone would be hard-pressed to find a better, more caring, more well-organised company in this field than Bloom & Care.

Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much for taking the time to write a review. Best wishes, all of us at Bloom & Care.


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Review from Amanda S (Mother of Client) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Bloom & Care stepped in to help care for our son they not only cared for our son to a very high standard asking us what we wanted and telling us before they did anything, they were always at the end of the phone and nothing was to much trouble for them. They were always there to support us and
helped us as a family every step of the way. Our son passed away very suddenly and the personal support was overwhelming. Thank you Bloom & Care .

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Review from Jen H (Daughter of Client) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank the wonderful staff at Bloom & Care for transforming the final year of my Dad's life. You made such a huge difference! In addition to providing knowledgeable, high-quality care, you brightened every day for him. Communication with me was also excellent and took a weight off my shoulders.
I am truly grateful to you.

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Review from Giles B (Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bloom & Care are brilliant. I trust them completely. They have been looking after my brother for a year now, and the service is excellent. The team lead by the manager and deputy are thoughtful, caring, kind and efficient. My brother loves them all and looks forward to their visits.

Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much for your review, we really appreciate your feedback. From us all at Bloom & Care.


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Review from Mark G (Son of Client) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of the staff and service provided to my mother by Bloom & Care. Under the highly competent, professional and personal service of the management, every member of staff that we came into contact with over a period of several months was extremely good at their job, and extremely
friendly and caring. I have absolutely no hesitation in recommending Bloom & Care.

Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much for your review, it means a lot to us. From us all at Bloom & Care


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Review from Helen B (Wife of Client) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and support was excellent from the management to the carers for both my husband and myself. All the staff I met were very professional in their approach, and nothing was too much trouble for them. They were lovely and so caring.
I would recommend Bloom & Care without hesitation.

Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much for your kind review; from us all at Bloom & Care.


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Review from Isabelle A (Daughter of Client) published on 5 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I are eternally indebted to the entire Bloom & Care team for helping our 88-year-old mum to gradually glide into home care to enable her to remain independent and - most importantly - at home in her familiar surroundings. Bloom & Care have successfully overcome a number of obstacles in
order to gain Mum's trust, having a very international background and as such, a superb understanding of foreign cultures. Most importantly, empathy and respect extended to clients and their families. This is an integral part of Bloom & Care's amazing service package, something which is absolutely priceless. I can wholeheartedly recommend Bloom & Care without hesitation and have asked the manager when she is planning to open a subsidiary in Hamburg.

Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you for your kind review. We are glad you were happy with the care and support we have provided to your mum. Best wishes from us all at Bloom & Care.


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Review from J C (Daughter of Client) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my mother received from Bloom & Care for over six months was excellent. At 98 years old and living independently, my mother found all the carers kind, respectful and efficient. As the client's daughter, I found Bloom & Care exceptionally reliable. They dealt with emergencies with calmness
and helpfulness to client and family, well beyond the demands of duty. The carers are well recruited and trained. Bloom & Care managers are always readily available to sort out individual arrangements - helpful prompting medical supplies and contacting doctors and medical support as appropriate. Communication between management and staff was immediate and effective. My mother and I both valued highly the encouragement and cheerfulness of Bloom & Care's positive staff. We recommend Bloom & Care wholeheartedly.

Reply from Jessica Graziano at Bloom & Care

Thank you so much for your kind review, we will make sure this is cascaded throughout the team. Wishing you all the best from us all at Bloom & Care.


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Review from R F (Friend of Client) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every one of the ladies who have been employed by Bloom & Care is very caring, kind, trustworthy and always seem to do just a little bit of everything. They make my friend feel safe and deal with her confusion in such a gentle encouraging way. All this comes from the top by example.

Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you for your lovely review, it’s our pleasure to care for your friend.


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Review from C G (Client) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service from Bloom & Care has been excellent. I had a dreadful accident and have needed help from February 2019 until September 2019. This has varied as I have recovered enough to no longer require their services. They have also told me that should I feel the need for further help in the following
months, just to give them a call. I feel I have been very lucky to have had their care and would recommend them without a doubt.

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Review from Marion B (Daughter of Client) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standards of service and care. All staff are very professional. Treated the client with respect and dignity.

Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you Marion for taking the time to submit your review. It is very much appreciated. Best Wishes, Jessica and the team at Bloom & Care.


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Review from Giovanna P (Daughter of Client) published on 9 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bloom and Care are the most caring, professional carers who do an amazing job. I would highly recommend them and my mum is always happy to see them. Thank you

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Bloom & Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bloom & Care is calculated as follows: ( (72 Excellents x 5) ) ÷ 72 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bloom & Care is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jan 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (4)

Jessica

Jessica Graziano

Job Title: Registered Manager/Director

Joined: 2017

Jessica Graziano RGN, spent several years working as a Community Nurse in the District Nursing teams of Bedford and the surrounding area. She has gained extensive knowledge of the area and the services available to people, enabling her to focus on providing specialised services to clients.


Jessica is the Registered Manager at Bloom & Care and focuses on client assessments, review and quality control.


Kirsty

Kirsty Miceli

Job Title: Care Manager/Director

Joined: 2018

Kirsty Miceli, RGN joined Bloom & Care in December 2018, with her background as a District Nursing Sister and Practice Nurse, she brings with her a wealth of clinical skills and additional service provider access. Kirsty's main focus is operating systems, staff training and people management.


Kirsty is our in-house training expert and provides mandatory training from a nursing and social care perspective to ensure all staff are trained and supported.


Mandy

Mandy Farmer

Job Title: Team Leader

Joined: 2019

Mandy joined Bloom & Care in 2019, bringing a wealth of knowledge from her career in the social care sector. She oversees the delivery of care services ensuring the highest levels of care are provided to our clients. She liaises closely with our clients and their families, and the wider multidisciplinary team, particularly specialising in End of life care. As our valued Team Leader and Mental Health First Aider, Mandy spends a lot of her time supporting, shadowing and monitoring Senior and Junior staff on the field. Mandy’s kind and compassionate nature is impeccable and frequently lends a sympathetic ear to members of our team as well as the people we support.


Zoey

Zoey Lawrence

Job Title: Field Care Supervisior

Joined: 2020

Zoey joined Bloom & Care in 2020 as a junior team member, since then her dedication and hard work have helped her progress further in her career. Zoey’s role as Field Care Supervisor is to support in the commencement of new care packages, liaising closely with the client, their families and the wider MDT, to ensure the set-up of care is a smooth and relaxed experience for all involved. Zoey produces personalised care plans and thorough risk assessments for each of our clients and is often a support in our client's annual reviews. Zoey is our computer whizz and is a pro at fixing our printer!


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