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Bloom & Care has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Bloom & Care has 44 reviews.
Review from Terence S (Husband of Client) published on 5 May 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Dom P (Son of Client) published on 30 April 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Anne S (Daughter of Client) published on 12 March 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sarah O (Wife of Client) published on 15 January 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 10 (10.000) out of 10 for Bloom & Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Bloom & Care is calculated as follows: ( (72 Excellents x 5) ) ÷ 72 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bloom & Care is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Jan 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Recipient:
Bloom & Care
Date: Friday 31 May 2024 More details
Recipient:
Bloom & Care
Date: Thursday 29 Feb 2024 More details
Recipient:
Bloom & Care
Date: Wednesday 31 May 2023 More details
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Job Title: Registered Manager/Director
Joined: 2017
Jessica Graziano RGN, spent several years working as a Community Nurse in the District Nursing teams of Bedford and the surrounding area. She has gained extensive knowledge of the area and the services available to people, enabling her to focus on providing specialised services to clients.
Jessica is the Registered Manager at Bloom & Care and focuses on client assessments, review and quality control.
Job Title: Care Manager/Director
Joined: 2018
Kirsty Miceli, RGN joined Bloom & Care in December 2018, with her background as a District Nursing Sister and Practice Nurse, she brings with her a wealth of clinical skills and additional service provider access. Kirsty's main focus is operating systems, staff training and people management.
Kirsty is our in-house training expert and provides mandatory training from a nursing and social care perspective to ensure all staff are trained and supported.
Job Title: Team Leader
Joined: 2019
Mandy joined Bloom & Care in 2019, bringing a wealth of knowledge from her career in the social care sector. She oversees the delivery of care services ensuring the highest levels of care are provided to our clients. She liaises closely with our clients and their families, and the wider multidisciplinary team, particularly specialising in End of life care. As our valued Team Leader and Mental Health First Aider, Mandy spends a lot of her time supporting, shadowing and monitoring Senior and Junior staff on the field. Mandy’s kind and compassionate nature is impeccable and frequently lends a sympathetic ear to members of our team as well as the people we support.
Job Title: Field Care Supervisior
Joined: 2020
Zoey joined Bloom & Care in 2020 as a junior team member, since then her dedication and hard work have helped her progress further in her career. Zoey’s role as Field Care Supervisor is to support in the commencement of new care packages, liaising closely with the client, their families and the wider MDT, to ensure the set-up of care is a smooth and relaxed experience for all involved. Zoey produces personalised care plans and thorough risk assessments for each of our clients and is often a support in our client's annual reviews. Zoey is our computer whizz and is a pro at fixing our printer!
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