Haven Care (Brentford)

G W 1 Great West House, Great West Road, Brentford TW8 9DF
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2 Reviews
  • Haven Care (Brentford), Brentford
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Care Provided by Haven Care (Brentford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Jenimen Kandasamy (Manager)
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Haven Care (Brentford) Reviews (2)

Over all time Haven Care (Brentford) has 2 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 1
  • 0

Date Published

2
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2

Review from Linda H (Niece of Client) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Whilst some of the carers were very nice, they were let down by poor communication from their office. My Aunt was left without food or water from late Saturday afternoon until late Sunday morning because the carers hadn't been told we were paying extra for her to be fed. I made a complaint and eventually
spoke to a manager who said she would investigate, but I was never informed of the outcome. I called several days after she had died to say I had not received a follow-up call about the complaint, that we were owed a rebate for days paid in advance and that I was surprised that as she had been looked after for a considerable time, that no-one had contacted us. I was told it had been noted on her file that we had been contacted and everything was settled. That was over two weeks ago. I am disgusted at the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shanaya B (Mother of Client) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Haven Care is one of those agencies who really know the meaning of "CARE". I would recommend Haven Care to everyone. The support workers are extremely professional and qualified. I am really qualified with their service. Professional and helpful at all times.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Haven Care (Brentford)

What Type of Services does Haven Care (Brentford) offer?

Haven Care (Brentford) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Haven Care (Brentford) to verify any information. View our terms and conditions. Haven Care (Brentford) has a Basic Service – more info.