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Haverhill Community Care Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Haverhill Community Care Ltd has 5 reviews.
Review from Pippa H (Daughter of Client) published on 2 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nathalie Gilder, Director at Haverhill Community Care Ltd
Thank you so much for your heartfelt review! We are thrilled to hear that you and your mum have had such a positive experience with Haverhill Community Care Services. It's wonderful to know that our team has been able to provide the professional, kind, and caring support you were hoping for. We truly appreciate your trust and recommendation, and we will continue to strive to make every moment comforting and supportive for both your mum and your family. If you ever need anything or have any further feedback, please don't hesitate to reach out.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Barbara C (Power of Attorney of Client) published on 22 April 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Zoltan C (Friend of Client) published on 22 April 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ian P (Son of Client) published on 22 April 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Maggie D (Daughter of Client) published on 17 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.0 (8.000) out of 10 for Haverhill Community Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Haverhill Community Care Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Haverhill Community Care Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Nov 2023
Caring
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Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Haverhill Community Care Ltd to verify any information. View our terms and conditions. Haverhill Community Care Ltd has a Basic Service – more info.
