Bluebird Care Dudley, Wyre Forest & Malvern Hills

Unit 11, Darwin House, The Innovation Centre, Pensnett Estate, Kingswinford DY6 7YB
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9.9 45 Reviews
  • Bluebird Care Dudley, Wyre Forest & Malvern Hills, Kingswinford
Bluebird Care Dudley, Wyre Forest and Malvern Hills is part of the nationwide Bluebird Care organisation. Bluebird is a leading provider of premium, home care services and is passionate about keeping its customers safe, secure and happy in their own homes - especially in these most troubled of times.

All care packages are person-centred, ensuring that it is the individual who sets the agenda of what care is to be provided. Care is tailored around the customer to ensure that they are able to have the care to help to live the life that they want to.

Care packages can range from companionship visits or medication calls right up to live-in care.

Live-in Care

With exceptional attention to infection control measures, customers can rest assured they receive the best in care, protection and safety. Bluebird Care Dudley, Wyre Forest and Malvern Hills offers a full Live-in Care service where a suitably matched care assistant lives with the customer in the customer’s home. The Live-in care service is completely personalised to each individual customer and provides the ultimate in one to one care, safety and protection.   

With kindness and compassion, the highly-trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

If you want to stay in the home that you love but need a bit of help to be able to do so, then Bluebird Care is that bit of help, because it is good to be home.

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Care Provided by Bluebird Care Dudley, Wyre Forest & Malvern Hills

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Nicola Witt (Company Owner)

Funding & Fees Guide for Bluebird Care Dudley, Wyre Forest & Malvern Hills

  • Prices

  • We offer a 30 minute, 45 minute or hourly rate with a discount for longer visits of 3 hours or greater.

  • We do not make any additional charge for our care experts to get to a visit. The price quoted is the price charged, with the only addition being if our carers take you out somewhere, in which case we seek reimbursement for the travel expenses - otherwise it is all in the one quoted price.

Bluebird Care Dudley, Wyre Forest & Malvern Hills Reviews (45)

Total of 45, showing 1-20
9.9

Bluebird Care Dudley, Wyre Forest & Malvern Hills has a Review Score of 9.9 (9.933) out of 10, based on 10 reviews in the last 2 years. Over all time Bluebird Care Dudley, Wyre Forest & Malvern Hills has 45 reviews.

Overall Experience

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Review from J L (Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Bluebird because we need help with some of the jobs around the house e.g. changing the bed. We decided to go with a carer rather than a cleaner as I am beginning to suffer from arthritis and will probably need some personal care at some point, and wanted to get used to having a carer. The
service is wonderful. The carer is always on time and always does what I ask. The work is done excellently and the carer is always smiling and friendly. We look forward to our visit every week.

Reply from Adrian Witt, Director at Bluebird Care Dudley, Wyre Forest & Malvern Hills

Thank you so much for taking the time to provide a review of the service that we have been able to provide. I am pleased that the carers are able to do the things that you need help with. I know from my own experience that some jobs, like doing high windows, can be a challenge and so that our carers have been able to help out is great. Thank you.


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Review from Alison C (Daughter of Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care provided my dad with daily care visits when it became apparent that he couldn't look after himself properly, particularly with preparing meals, taking medicine and personal hygiene. He was reluctant at first and I wasn't sure how he would respond to carers. Within a very short space of
time, Dad established a great rapport with his main carer who was supportive, caring and professional but also with a great sense of humour and the ability to chat about the things my dad was interested in. I'd been struggling to get Dad to wash and change his clothes. After a couple of weeks of gentle encouragement from his carers, Dad was clean and well-dressed. The carers also helped with washing and drying clothes and making his bed - things which I no longer had to do! Dad's main carer kept in regular contact and would leave messages for me if things were needed.
I can't recommend Bluebird highly enough for their professional, supportive, efficient and person-centred service.

Reply from Nicola Witt, Owner at Bluebird Care Dudley, Wyre Forest & Malvern Hills

Thank you so much for taking the time to write this review, our carers will really appreciate your feedback and we are so glad we were able to make a difference to your life as well as your dad's. Thank you.


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Review from Hayley S (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we have received from Bluebird is second to none. We were made to feel at ease from the initial home visit to meet my parents. The manager explained in detail the service provided and a care plan was set up. From day one the staff have been so caring and thoughtful going above and beyond,
a massive thank you to the two carers who regularly keep in contact. Altogether a completely exceptional company whose staff offer the highest level of care and service to my parents.

Reply from Nicola Witt, Owner at Bluebird Care Dudley, Wyre Forest & Malvern Hills

Thank you for taking the time to send this review. We are delighted to hear that you are so pleased with all aspects of our service and our team will be thrilled to receive this feedback.


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Review from G B (Husband of Client) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care providers are very good and easy to make contact with, they keep good control over what is provided. Their staff are caring and respectful. All in all, we are very satisfied and could not do without them.

Reply from Nicola Witt, Owner at Bluebird Care Dudley, Wyre Forest & Malvern Hills

Thank you for taking the time to provide this review, we are pleased to hear that our staff are caring and respectful and that we are easy to make contact with. Thank you.


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Review from Dorothy M (Daughter of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring and supportive to both my parents during their visits, having a chat is as important as helping with housekeeping. Nothing seems too much trouble and it gives us peace of mind. Thank you.

Reply from Nicola Witt, Owner at Bluebird Care Dudley, Wyre Forest & Malvern Hills

Thank you so much for taking the time to send in this review. We really appreciate your feedback.


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Review from K G (Granddaughter of Client) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird started caring for my nan in 2023, all the staff our family came into contact with were honest, caring, and dedicated workers from the moment they started care until the day we lost her. You can tell from the moment you meet the staff that they have passion and drive to deliver the best service
possible. I wouldn’t recommend any other service provider.

Reply from Nicola Witt, Owner at Bluebird Care Dudley, Wyre Forest & Malvern Hills

Thank you for taking the time to review our service. It was our privilege to support your Nan and your family. She was a special lady who was missed by all of her team. They will appreciate your kind feedback.


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Review from Sandra P (Daughter-in-law of Client) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird cared for my father-in-law before he had to go into a care home, they were excellent always on time and caring. They never rushed him and would not leave until he was happy with everything they did for him. The staff were kind and efficient. I was so pleased with them that I have now employed
them to help with my mother's care. A certain staff member makes sure we have a full care package in place and that Mum is happy with everything. I would recommend them to anyone looking for care.

Reply from Nicola Witt, Owner at Bluebird Care Dudley, Wyre Forest & Malvern Hills

Hi Sandra, thank you so much for leaving such a kind review. I know that the staff who principally looked after your father-in-law very much enjoyed their visits to him, but to hear that their kindness to your father-in-law was appreciated is very gratifying to us and we will be sure to pass this on to them. We are delighted that you have chosen us again to care for your mum and I know the team very much enjoys visiting her.


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Review from Andy M (Brother of Client) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother who has Parkinson’s with associated dementia has been cared for on a daily basis by staff from Bluebird Care.
My opinion as the brother of the care receiver - living remotely- has been very positive.
The carers have been professional, attentive and kind.
It is always easy to discuss administrative
issues like changes in the routine so wholeheartedly recommend them to anyone needing this type of service in the area.

Reply from Nicola Witt, Owner at Bluebird Care Dudley, Wyre Forest & Malvern Hills

Hi Andy. Thank you for reviewing our service. Living away from someone can be difficult and I am delighted that we can help to bring some peace of mind to you and help to your brother by what our carers do for him.


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Review from Amanda Y (Daughter-in-law of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Bluebird Care to help with my mother in law’s care in July 2022. She was low in mood and felt isolated and lonely following the death of her husband of 60 years. She was also becoming increasingly forgetful. I have to say that she has improved immensely since the Bluebird carers have been
visiting and she always looks forward to their arrival. The office team always respond to any queries promptly and efficiently and have been very helpful in increasing the number of visits when my husband and I are away. I thoroughly recommend Bluebird to anyone in need of carers.

Reply from Nicola Witt, Owner at Bluebird Care Dudley, Wyre Forest & Malvern Hills

Thank you for taking the time to review our service Amanda, we really appreciate it. All of our carers really love visiting your mother-in-law and spending time with her and we are delighted to hear that it has made a difference to her. Thank you.


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Review from Lindsey U (Daughter of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird carers visited my father three times a day, he was 102 years old and very independent, but limited with some jobs such as cooking, clothes washing, changing and washing sheets and general housework. They were great with him and he loved seeing them, he was happy to let them help with his daily
crossword! When he suddenly became unwell, within a day, twenty-four hour care was in place for the last two weeks of his life, even to the point of a carer popping in to help the attending carer to turn him. I can’t thank them enough for the emotional support they gave as well. I would recommend them for the care they give.

Reply from Nicola Witt, Owner at Bluebird Care Dudley, Wyre Forest & Malvern Hills

Thank you for this review Lindsey, we really appreciate you taking the time to do this. Your father was a very special man and it was a privilege to look after him.


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Review from Jean B (Daughter of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received care from Bluebird Care since October 2020. We chose them initially because of their person-centred care and commitment to sending a regular team of carers as my mother has dementia and familiarity is important. They have delivered on this commitment. The carers coming to Mum
have been kind, conscientious, respectful and gentle, but also fun, many said they really enjoyed caring for her and working for Bluebird. Their care enabled her to remain healthy and content in her own home for far longer than many professionals anticipated. She especially enjoyed companionship calls, when she was taken out on trips to a variety of places, which made her very happy. The company is very easy to deal with, communication is easy and prompt and everyone in the office, including the managers, knows and cares about their customers, their circumstances and their welfare. We will always be grateful to Bluebird for being an important support for Mum and for us as a family.

Reply from Nicola Witt, Owner at Bluebird Care Dudley, Wyre Forest & Malvern Hills

Thank you so much for taking the time to do this review, our team will really appreciate this great feedback. We have all loved getting to know your mum and your family and she has been an absolute delight to spend time with. Thank you for giving us the opportunity to be part of her support team.


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Review from Kerry M (Daughter of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would just like to say how happy we are with the excellent service and care we receive from all the carers and team at Bluebird. They treat my father with great care and respect. We can not fault any of your carers. It's a very hard decision when a loved one has an illness and you have to find care
for them thinking who can you trust, but with Bluebird, the trust is there and wouldn't go with any other company.

Reply from Abigail Walford, Marketing Manager at Bluebird Care Dudley, Wyre Forest & Malvern Hills

Hi Kerry,
Thank you for your wonderful review, we take great pride in our incredible carers and are so happy you see this too. The care of our customers is our priority and allowing them to stay in the comfort of their own homes is beautiful to watch.
From Everyone at Bluebird Care Dudley, Wyre Forest & Malvern Hills.


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Review from Teresa R (Wife of Client) published on 2 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This Home Care Provider is excellent. They went out of their way to get care in place to get my husband out of hospital. We only used them for a very short time but each of the care team was so helpful. Never rushing my husband to do anything. And so patient. Such a lovely bunch of people to deal with,
I can't praise them enough. Thank you.

Reply from Grace Cunningham, Marketing Manager at Bluebird Care Dudley, Wyre Forest & Malvern Hills

Thank you so much for taking the time to review our service. It was an absolute pleasure to support your husband. We are pleased that we were able to support your family at this time and if we can ever be of any help in the future, please do not hesitate to contact us! - Thank you again for your great review!


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Review from Pat D (Sister of Client) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care cared for my sister who is disabled and has dementia.
The whole team do a magnificent job.
Nothing is too much trouble. Everything I asked for was provided.
Every team member is kind, compassionate, reliable and professional. I cannot thank them enough for the care they gave to my
sister and to me over the past few years.
I hope they know how appreciated they are and what a valuable job they do. You all can be very proud of the service you provide.
Thank you so much

Reply from Grace Cunningham, Marketing Manager at Bluebird Care Dudley, Wyre Forest & Malvern Hills

Hi Pat, thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home and we're glad you feel we do this well! The team loved caring for your sister and striving to meet her high expectation regarding her hair curls! Thank you so much again for your feedback, We hope you have a great day!


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Review from Paul F (Son of Client) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first contact with the staff at Bluebird Care, I was made to feel at ease and given confidence in my mother's support in retaining her independence at such a difficult time. The professional and caring input has really helped.

Reply from Grace Cunningham, Marketing Manager at Bluebird Care Dudley, Wyre Forest & Malvern Hills

Thank you very much for this review of our service. We are so happy that we are able to support your mother, she is such a lovely lady and the team love visiting her. Thank you for taking the time to give us your feedback, it is greatly appreciated.


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Review from Jane G (Daughter of Client) published on 13 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom was very reluctant to agree to carers in the home but since Bluebird carers have been supporting her she looks forward to their visits and praises them constantly. I love the way they make her tea in the morning - just the way she likes it, it’s the simple things that really matter and they really
do care.

Reply from Adrian Witt, Owner at Bluebird Care Dudley, Wyre Forest & Malvern Hills

Thank you so much for that lovely review. It is great that your mum has taken so well to our carers coming into her and that she now looks forward to their visits. We look forward to continuing to make her tea, just as she likes it!


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Review from Jo P (Daughter of Client) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not fault the kindness, consideration and professionalism of the carer. Highly recommend. The carer was so supportive, and care was arranged very quickly for us. A big thank you to all concerned.

Reply from Nicola Witt, Owner at Bluebird Care Dudley, Wyre Forest & Malvern Hills

Thank you so much for taking the time to review our service, which is much appreciated. We are pleased that we were able to support your family at this time.


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Review from Carol G (Wife of Client) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have reviewed the wonderful Bluebird Care Company before, but have to add a comment about their recent reaction to our changing needs. Following advice from carers who have called recently, and been concerned for my husband's welfare, I asked if the time of his calls could be altered. This is going
to happen immediately, and we quite simply cannot thank the carers and the admin team enough. The new timings will make a huge difference to my husband's well-being. I have to once again, stress what an outstanding company Bluebird is. Carers are unfailingly punctual, courteous, respectful of my husband and his needs and yet also very friendly, lighthearted and always smiling. We have every confidence in them. They begin and end our days in peace and comfort. They are clearly committed to the company and to the people they care for. Thank you, Bluebirds!

Reply from Nicola Witt, Owner at Bluebird Care Dudley, Wyre Forest & Malvern Hills

Thank you so much for this wonderful review which our team will be delighted to read. We are so pleased to be able to make a difference to you and your husband. Our team love visiting you both and we really appreciate you taking the time to provide this feedback.


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Review from Paul F (Client) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service received from the carers for our elderly mother who has dementia is very good. They have been able to assist with the routine requested admirably. Any "tweaks" in the service they provide or "one-off" requests have been undertaken.
Carers also give feedback on any potential health issues.
Administration
is very good, invoices are always correct, timetables delivered in advance and any alterations in service are advised in advance.
Bluebird Care also update us on other services available.
We would encourage Bluebird Care to give advice on interactive activities that would improve our mother's mental health and also on better products that would help e.g. a better phone system. We have stopped services momentarily due to Covid but will return - an update on carers' injections may speed this up.

Reply from Nicola Witt, Owner at Bluebird Care Dudley, Wyre Forest & Malvern Hills

Thank you very much for this review. I'm happy to report that all of our existing carers have been given their first vaccine and will have been given a date for their second one. As new carers join us, if they are not already vaccinated, they will be signed up as soon as possible. I will ask our Care Manager to contact you directly with any suggestions on activities which might benefit your Mother's mental health. Thank you for your feedback which is most helpful.


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Review from Mick W (Son of Client) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the Christmas period my brother, who is normally the main carer for my father contracted Covid and was unable to provide our father with his care needs. At short notice over the holiday period the field supervisor arranged support for my father. At this stressful time Bluebird Carers ensured
my father ate hot meals and made him hot drinks.
I would like to take this opportunity to thank the field supervisor and all the carers who helped and supported my father at this time.

Reply from Nicola Witt, Owner at Bluebird Care Dudley, Wyre Forest & Malvern Hills

Thank you for taking the time to review our service. We are delighted that we were able to help your father during this difficult time.


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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Bluebird Care Dudley, Wyre Forest & Malvern Hills is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Bluebird Care Dudley, Wyre Forest & Malvern Hills is calculated as follows: ( (56 Excellents x 5) + (4 Goods x 4) ) ÷ 60 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Dudley, Wyre Forest & Malvern Hills is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (5)

Nicola

Nicola Witt

Job Title: Director

Joined: 2017

Nicola comes to the Care profession having worked as a Solicitor for over 20 years. In her role as a Solicitor, she was able to see at first hand how the lives of people could be enhanced significantly with the right care provision being made and just as importantly how the wrong care could hold people back.


With Bluebird Care Dudley, Wyre Forest and Malvern Hills, she is able to put into practice what she has seen in her career as a Solicitor. Her time in the law also means that she has experience of running a business and a team of people, to ensure that everyone is working together to achieve the goal of providing excellent care.


Adrian

Adrian Witt

Job Title: Director

Joined: 2017

Adrian comes to the company having spent over 20 years in the legal profession as a Solicitor.


As well as years of experience as a solicitor he is quite tall, which can be useful in the office. He is also not afraid of spiders and he is therefore able to fulfil a vital office role; that of being able to go into the cupboard and to get unwanted spiders from the office. He can also handle a Daddy Long-Legs at the right time of the year.


Adrian can also make tea and coffee.


Every office should have one.


Jak

Jak Wylde

Job Title: Registered Manager

Joined: 2024

Despite his young age, Jak has a wealth of experience in the care sector. Starting work in care at the age of 17, there is not a lot that Jak has not seen in his years working in care.


Jak is our Registered Manager and so is the main point of contact for anyone looking to find out about us and the brilliant service that we provide.


Lyndsay

Lyndsay Thompson

Job Title: Care Supervisor

Joined: 2023

Every so often you get someone who is new to care, but very quickly you wonder why, because they are just naturals. In our case.....meet Lyndsay.


Lyndsay had done a variety of jobs before joining us, but as soon as she started with us it was clear that this was where she belonged. From the start she demonstrated a compassionate approach with a great attention to detail, which she has continued to show in her progression with us.


Kira

Kira The Giraffe

Job Title: Giraffe

Joined: 2020

Kira was born at Dudley Zoo in September 2019 and joined the team in the summer of 2020.



Given the low ceilings in the office, Kira prefers to stay at the zoo, with her mum and dad but is happy to welcome customers, staff and their families to the zoo when they come to pay her a visit. We are corporate sponsors of Kira at the zoo and so staff and their families have access to the company ticket whenever they want.


Frequently Asked Questions about Bluebird Care Dudley, Wyre Forest & Malvern Hills

What Type of Services does Bluebird Care Dudley, Wyre Forest & Malvern Hills offer?

Bluebird Care Dudley, Wyre Forest & Malvern Hills offers Home Care.

How many Carers does Bluebird Care Dudley, Wyre Forest & Malvern Hills employ?

Bluebird Care Dudley, Wyre Forest & Malvern Hills employs 37 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Dudley, Wyre Forest & Malvern Hills to verify any information. View our terms and conditions. Bluebird Care Dudley, Wyre Forest & Malvern Hills has a Platinum Service – more info.