Bluebird Care Dudley, Wyre Forest & Malvern Hills

Unit 11, Darwin House, The Innovation Centre, Pensnett Estate, Kingswinford DY6 7YB
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9.9 45 Reviews
  • Bluebird Care Dudley, Wyre Forest & Malvern Hills, Kingswinford
Bluebird Care Dudley, Wyre Forest and Malvern Hills is part of the nationwide Bluebird Care organisation. Bluebird is a leading provider of premium, home care services and is passionate about keeping its customers safe, secure and happy in their own homes - especially in these most troubled of times.

All care packages are person-centred, ensuring that it is the individual who sets the agenda of what care is to be provided. Care is tailored around the customer to ensure that they are able to have the care to help to live the life that they want to.

Care packages can range from companionship visits or medication calls right up to live-in care.

Live-in Care

With exceptional attention to infection control measures, customers can rest assured they receive the best in care, protection and safety. Bluebird Care Dudley, Wyre Forest and Malvern Hills offers a full Live-in Care service where a suitably matched care assistant lives with the customer in the customer’s home. The Live-in care service is completely personalised to each individual customer and provides the ultimate in one to one care, safety and protection.   

With kindness and compassion, the highly-trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

If you want to stay in the home that you love but need a bit of help to be able to do so, then Bluebird Care is that bit of help, because it is good to be home.

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Care Provided by Bluebird Care Dudley, Wyre Forest & Malvern Hills

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Nicola Witt (Company Owner)

Funding & Fees Guide for Bluebird Care Dudley, Wyre Forest & Malvern Hills

  • Prices

  • We offer a 30 minute, 45 minute or hourly rate with a discount for longer visits of 3 hours or greater.

  • We do not make any additional charge for our care experts to get to a visit. The price quoted is the price charged, with the only addition being if our carers take you out somewhere, in which case we seek reimbursement for the travel expenses - otherwise it is all in the one quoted price.

Bluebird Care Dudley, Wyre Forest & Malvern Hills Reviews (45)

Total of 45, showing 41-45
9.9

Bluebird Care Dudley, Wyre Forest & Malvern Hills has a Review Score of 9.9 (9.933) out of 10, based on 10 reviews in the last 2 years. Over all time Bluebird Care Dudley, Wyre Forest & Malvern Hills has 45 reviews.

Overall Experience

  • 40
  • 5
  • 0
  • 0
  • 0

Date Published

45
1
6
10
35

Review from R S (Client) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret L (Client) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy.

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Management

Treated with Dignity

Value for Money

Review from Anne (Daughter of Client) published on 24 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been under the care of Bluebird for the last few months and the care she has received has been excellent. The carers are very kind, professional and sensitive to her needs and nothing is too much trouble. Unfortunately mum has recently been in hospital following a fall and subsequent surgery,
however, the team have continued to support not only mum but her family, which is very much appreciated. Mum is currently having rehabilitation but is striving to return to the comfort of her own home where the carers will continue with their excellent care. We would highly recommend Bluebird following the experience we have had.

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Management

Treated with Dignity

Value for Money

Review from Chris N (Client) published on 9 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the service very good. Especially two carers in particular, who come the most. Found them very helpful in my recovery in getting back to being mobile.

Reply from Nicola Witt at Bluebird Care Dudley, Wyre Forest & Malvern Hills

Thank you for your review. We are very happy to have helped in playing a part in your recovery.


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Treated with Dignity

Value for Money

Review from Laura G (Daughter of Client) published on 16 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my mother has received from Bluebird Care when helping her shower and clearing up a persistent rash on her legs with daily care, as well as the companionship when taking her to the dentist, out shopping, for coffee and cake, has been exemplary. They have been in contact with my
family now for 4 months and visit my mother daily so we have had a lot of contact with them. I would highly recommend them to anyone needing support for themselves or a loved one. The support is flexible, responsive, reliable, respectful, caring and good value. My mother had a stroke over 4 years ago and is left with mobility issues, aphasia (impaired speech) and the support she receives from Bluebird Care helps keep her both physically and emotionally. They have become a part of the 'team' that help my mother and liaise with her family, the district nurses and speech therapist have high praise for their work with my mother. If you need more help give them a try.

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Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Bluebird Care Dudley, Wyre Forest & Malvern Hills is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Bluebird Care Dudley, Wyre Forest & Malvern Hills is calculated as follows: ( (56 Excellents x 5) + (4 Goods x 4) ) ÷ 60 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Dudley, Wyre Forest & Malvern Hills is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (5)

Nicola

Nicola Witt

Job Title: Director

Joined: 2017

Nicola comes to the Care profession having worked as a Solicitor for over 20 years. In her role as a Solicitor, she was able to see at first hand how the lives of people could be enhanced significantly with the right care provision being made and just as importantly how the wrong care could hold people back.


With Bluebird Care Dudley, Wyre Forest and Malvern Hills, she is able to put into practice what she has seen in her career as a Solicitor. Her time in the law also means that she has experience of running a business and a team of people, to ensure that everyone is working together to achieve the goal of providing excellent care.


Adrian

Adrian Witt

Job Title: Director

Joined: 2017

Adrian comes to the company having spent over 20 years in the legal profession as a Solicitor.


As well as years of experience as a solicitor he is quite tall, which can be useful in the office. He is also not afraid of spiders and he is therefore able to fulfil a vital office role; that of being able to go into the cupboard and to get unwanted spiders from the office. He can also handle a Daddy Long-Legs at the right time of the year.


Adrian can also make tea and coffee.


Every office should have one.


Jak

Jak Wylde

Job Title: Registered Manager

Joined: 2024

Despite his young age, Jak has a wealth of experience in the care sector. Starting work in care at the age of 17, there is not a lot that Jak has not seen in his years working in care.


Jak is our Registered Manager and so is the main point of contact for anyone looking to find out about us and the brilliant service that we provide.


Lyndsay

Lyndsay Thompson

Job Title: Care Supervisor

Joined: 2023

Every so often you get someone who is new to care, but very quickly you wonder why, because they are just naturals. In our case.....meet Lyndsay.


Lyndsay had done a variety of jobs before joining us, but as soon as she started with us it was clear that this was where she belonged. From the start she demonstrated a compassionate approach with a great attention to detail, which she has continued to show in her progression with us.


Kira

Kira The Giraffe

Job Title: Giraffe

Joined: 2020

Kira was born at Dudley Zoo in September 2019 and joined the team in the summer of 2020.



Given the low ceilings in the office, Kira prefers to stay at the zoo, with her mum and dad but is happy to welcome customers, staff and their families to the zoo when they come to pay her a visit. We are corporate sponsors of Kira at the zoo and so staff and their families have access to the company ticket whenever they want.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Dudley, Wyre Forest & Malvern Hills to verify any information. View our terms and conditions. Bluebird Care Dudley, Wyre Forest & Malvern Hills has a Platinum Service – more info.