Bluebird Care Ferndown

360 Ringwood Road, Ferndown BH22 9AT
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8.0 11 Reviews
  • Bluebird Care Ferndown, Ferndown
Bluebird Care Ferndown provides care to the towns and villages of North and East Dorset. Their staff are passionate and committed to ensuring their customers live a healthy and independent lifestyle in the comfort of their own home.

Their home care services cover Live-In care and home visits. They support customers with personal care such as help with washing, dressing and getting in and out of bed, as well as household work, help getting to appointments and companionship.

Their staff is exceptionally well trained and endeavour to provide care to their customers as they would want for their own families.

Customers' care plans are personalised and tailored to meet their needs and wishes and contain detailed risk assessments. These include the actions care staff should take to promote people's safety, independence, dignity and ensure their needs and wishes are met and respected.

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Care Provided by Bluebird Care Ferndown

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Richard Smith (Registered Manager)

Funding & Fees Guide for Bluebird Care Ferndown

  • Prices

  • From £20.00 per hour

  • Dependant on length of call

Bluebird Care Ferndown Reviews (11)

8.0

Bluebird Care Ferndown has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Bluebird Care Ferndown has 11 reviews.

Overall Experience

  • 7
  • 4
  • 0
  • 0
  • 0

Date Published

11
1
1
1
10

Review from L B (Daughter of Client) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All support my mother has been given has been excellent. As a family, the care provider has also supported us in a sometimes difficult journey with mum.
They all encourage mum to get out a bit more and try new things but also offer companionship if she wishes to stay at home.
My mother enjoys their
company and appreciates the support she has been given.

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Review from C S (Friend of Client) published on 25 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely lot of carers who always go the extra mile. Easy to talk to and easy to get hold of them available 24/7. Always treated with dignity no matter what. Do care, shopping, companionship and trips out.

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Review from P P (Client) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my return home from 'hospitals' and 'care home' during 2020 and 2021, I have enjoyed the help I have received from the Bluebird carers who made visits during the morning period.
They were all cheerful, helpful and offered to do any job within reason, also able to converse with them on everyday
problems and talk about my family who live in Australia and New Zealand.

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Review from Jeremy K (Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the services of Bluebird Care Ferndown since December 2020. During that time we have been extremely satisfied with the standard of care and support provided. The initial provision of our carer was arranged very sympathetically and have always believed that our needs have been foremost
in the minds of those administrating the service.

Reply from Richard Smith, Registered Manager at Bluebird Care Ferndown

Hi Jeremy, I know the carer really enjoys coming around and supporting you. Many thanks for the feedback.
Richard


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Review from Tracy L (Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care agency is the most caring, supportive and professional I have been with to date. Carers and management staff are always friendly and thoughtful to a fault.

Reply from Lauren Flannigan, PR Specialist at Bluebird Care Ferndown

Thank you for your kind words. We're really pleased that you are so happy with your care team.


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Review from J C (Daughter of Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird were very helpful in helping arrange for additional care and liaising with social services.

Reply from Lauren Flannigan, PR Specialist at Bluebird Care Ferndown

Thank you so much for your review. I'm glad that you find Bluebird Care to be so helpful.


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Review from Frances W (Wife of Client) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia and is unaware what to do regarding cleanliness. He would not go in the shower for weeks sometimes. I contacted Bluebird about my concerns and have never looked back. They are very kind and treat him with utmost dignity. He is shaving and showering every day now with their help.

Reply from Lauren Flannigan, PR Specialist at Bluebird Care Ferndown

Thank you so much for your kind review. We are so pleased that we were able to help you and your husband.


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Review from H P (Client) assisted by family/friend published on 5 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The office staff are efficient and arrange sitters and shower ladies for us. The carers are efficient, kind and caring carrying out their duties with a sense of humour and a smile.

Reply from Richard Smith, Registered Manager at Bluebird Care Ferndown

I am delighted you are happy with the team that helps you out and I am glad they do it with a smile and sense of humour. Speak soon, Richard.


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Review from S G (Client) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience is excellent with your lovely carers. The only thing I would like is a 7 am start every morning (as it is not possible for me to get out of bed unassisted to 'spend a penny') although I realise this is sometimes difficult to arrange.

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Review from Sue D (Niece of Client) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Supervisor has been very patient and understanding of my aunt's requirements and has tried to accommodate her preferences in relation to care times, particular carers etc. The carers themselves are always very helpful and try to do everything they can to allow my aunt to remain living safely and
comfortably in her own home.

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Review from Odette C (Granddaughter of Client) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The service hasn't been without its faults, communication with the office could do with improvements!
Two members of staff, in particular, are responsive and super helpful. Nothing is too much trouble. They are polite and understanding of the situations that arise and do their best to help.
The
majority of carers have been outstanding (a few have gone above and beyond) in the care for my nan and any issues that have arisen have been dealt with quickly.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Bluebird Care Ferndown is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bluebird Care Ferndown is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Ferndown is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (4)

Nina

Nina Kiff

Job Title: Care Manager

Joined: 2019

Nina has been working in the care sector for almost 12 years. She has worked in a variety of sectors including children’s disabilities, domiciliary and care home settings. Nina began her career in the care industry out of a love of looking after people, she has worked with younger people but has found her knowledge and skills to be best suited to working with elderly people within the community.


Nina has continued to develop her knowledge and skills over her 12 years in the industry and is currently working towards completing her level 5 in health and social care.


When Nina is not at work she can be found spending time with her partner and father who she also cares for outside of work, she has a keen interest in motorsports and enjoys attending events such as F1 racing, the Goodwood festival of speed and track days. Nina lives locally to Ferndown in a home that she has recently brought with her partner and is currently enjoying weekends renovating it.


Jenny

Jenny Atkins

Job Title: Head of Compliance and Training

Joined: 2016

Jenny began working in care at the young age of 18 after completing her A levels and has not looked back since. She brings a wealth of knowledge and experience to the role. She understands the importance of supporting the elderly, frail and vulnerable to maintain their health and well-being in the comfort of their own homes.


Jenny holds a Level 5 Diploma in Leadership in the management of Health and Social Care.


"I continuously aspire to develop my knowledge and skills and combined with my passion for care, I strive to deliver care that exceeds our customer’s and family’s expectation. In making the decision to join Bluebird Care Mendip, I have found a company that shares my belief and commitment to putting our customers first and delivering care with dignity and respect whilst maintaining a healthy and independent lifestyle in the comfort of their own home."


Anda

Anda Botezatu

Job Title: Assoc CIPD – Recruitment Officer

Joined: 2020

Anda joined Bluebird Care in March 2020 and has an HR background specialised in recruitment. Anda has completed her CIPD Level 3 in Human Resources.


‘There is no better feeling than finding the perfect candidate who matches our core values as a business, and exploring ways to keep them motivated and developed in their career.


I love talking to different people from different backgrounds and understating people on a deeper level.


One of the greatest parts of recruitment is being able to constantly bring people together.’


Anda identifies new candidates who are passionate about quality and want to make a real difference to people’s life and in their local communities


Tania

Tania Davis

Job Title: Training Manager

Joined: 2016

I joined Bluebird Care in 2016 as a supervisor and have had the good fortune of being promoted within the company.


Previous to joining Bluebird Care, I carried out live-in care for seven years which has given me the experience to be able to understand all aspects of the delivery of care to a customer in their home. I am now looking forward to taking on the role as Training manager for the team, working across our offices, continuing my development within the team.


Frequently Asked Questions about Bluebird Care Ferndown

What Type of Services does Bluebird Care Ferndown offer?

Bluebird Care Ferndown offers Home Care.

How many Carers does Bluebird Care Ferndown employ?

Bluebird Care Ferndown employs 23 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Ferndown to verify any information. View our terms and conditions. Bluebird Care Ferndown has a Platinum Service – more info.