Hartley Locums

Office 2 Brewster Corner, 1 Pendicke Street, Southam CV47 1PN
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8.0 2 Reviews
  • Hartley Locums, Southam
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Care Provided by Hartley Locums

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Eva M Porter Services Ltd
  • Person in charge
  • Eva Porter (Manager)
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Hartley Locums Reviews (2)

8.0

Hartley Locums has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Hartley Locums has 2 reviews.

Overall Experience

  • 2
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Date Published

2
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Review from Sue B (Daughter of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartley Locums have been caring for my mum who lives at home with me and my husband for several years. She has Parkinson's and dementia. The care provided for my mum has been excellent and they have been able to increase the care provided as my mum's health has deteriorated. Mum now has 24 hour live
in care which has reduced the pressure on me immensely. The carers are so kind and really engage with mum, providing her with companionship as well. Mum recently fell and broke her hip and on discharge the manager has done everything possible to help, providing additional carers as needed to help with personal care, instructing Occupational Therapists etc. I don't know where I would have been without them.

Reply from Eva Porter, Registered Manager at Hartley Locums

Thank you for the review. We are happy to help where we can.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michelle Br (Granddaughter of Client) published on 15 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartley Locums have been providing care for my 91-year-old Grandmother since we moved her in with us in Dec-20. I can not fault their service, we had an initial visit within 24 hours of my enquiry, recognising the urgency of the need started care the next day. They sorted referrals to a number of agencies,
including the delivery of required equipment - all within a few days - something which would have taken me weeks to sort myself.
The carers really actually care (something which in my experience is not always a given!), they support my gran, talk to her, make her laugh and take time just to "be with her" never rushing out of the door, they will do little extras it time allows - (e.g laying pads / PJs out for the night). They always arrive promptly and take the time to ask and genuinely enquire how we, as a family, are given this significant change in our personnel arrangments. A true holistic service - taking care of all our practical/social and emotional needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Hartley Locums is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Hartley Locums is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hartley Locums is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Hartley Locums

What Type of Services does Hartley Locums offer?

Hartley Locums offers Home Care.

How many Carers does Hartley Locums employ?

Hartley Locums employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hartley Locums to verify any information. View our terms and conditions. Hartley Locums has a Basic Service – more info.