Quality HomeCare NorthWest Ltd

3 Cross Green, Office 9, Formby, Liverpool L37 4BH
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9.5 11 Reviews
  • Quality HomeCare NorthWest Ltd, Liverpool
Quality HomeCare NorthWest Limited is devoted to delivering the highest-quality care to individuals in the comfort of their own homes as “home is where the heart is”. They passionately provide a high quality service and will continue to fluidly move forward continually improving the level of care and support they offer via effective reviews.   

Quality HomeCare Northwest Limited aims to assist and improve the quality of life for each service user whilst maintaining their independence and freedom of personal choice. This will be achieved through effective communication between the service user, their families or advocates and the registered care manager followed by the ongoing planning and implementation of a one-to-one service tailor made to meet the needs of the individual. The service users Care Plan includes a facility for recording life history, social networks and contacts and preferences for activities and hobbies in order that the Service user is offered access to those networks and activities which are appropriate and desired.

Quality HomeCare NorthWest Limited will endeavour to comply with all of the Care Quality Commission (CQC) “Essential Standards of Quality & Safety 2010”, they will respect the privacy and dignity of all Service Users at all times as their dignity is a matter of prime importance to them, and all staff will receive training in this area. Quality HomeCare NorthWest Limited will seek to reduce any feelings of vulnerability which Service users may have as a result of disability or illness.

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Care Provided by Quality HomeCare NorthWest Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Quality HomeCare NorthWest Ltd
  • Person in charge
  • Linzi Britton (General Manager)

Funding & Fees Guide for Quality HomeCare NorthWest Ltd

  • Prices

  • £25.00 per hour
    £14.50 per 30 minutes

  • We use the same rates 7 days a week and being privately owned means we have no monthly franchise fees to pay which allows us to keep our rates very competitive.

Quality HomeCare NorthWest Ltd Reviews (11)

9.5

Quality HomeCare NorthWest Ltd has a Review Score of 9.5 (9.489) out of 10, based on 6 reviews in the last 2 years. Over all time Quality HomeCare NorthWest Ltd has 11 reviews.

Overall Experience

  • 10
  • 1
  • 0
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Date Published

11
0
1
6
5

Review from Alison W (Daughter of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were introduced to Quality Home Care when Mum was visited by staff who explained the service.
We were looking for friendly but professional carers who could support Mum with her morning routine, respect her complex health needs and ensure her safety. We were also looking for a befriend/help with
home chores late afternoon. We realised immediately that we had found the correct team. Mum took to all the carers as if they were family and similarly, they cared for Mum as though she was one of their own.
The carers attended twice a day and were always on time. On the occasions where they could not leave the previous client, we were informed immediately. Conversely, when mum was unwell, they didn't leave her until they had ensured she was safe.
Several of the carers went above and beyond - preparing an appetising lunch instead of the standard sandwich, offering to iron, and changing beds. Communication was superb between the family and the service which was very reassuring too.

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Review from Jacqui M (Wife of Client) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’re very pleased with Quality Homecare. The carers are professional and friendly. They’re always on time and I know my husband will be very well looked after if I’m not at home.
Very happy to continue using their services.

Reply from Linzi Britton, Director / Registered Care Manager at Quality HomeCare NorthWest Ltd

Thank you so much for the great feedback, Jacqui; it does mean a lot to us and will be passed on to all the team. Quality HomeCare NorthWest Limited.


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Review from Nicola W (Granddaughter of Client) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good holistic care provided to my grandmother, delivered in a compassionate manner taking into account her needs and preferences. Supportive to my nan but also to us as a family, would highly recommend. All staff professional and approachable. Everything a care agency should be.

Reply from Linzi Britton, Director / Registered Care Manager at Quality HomeCare NorthWest Ltd

Thank you so much Nicola for your lovely feedback, it really does mean a lot and will be passed on to all the team. Quality HomeCare NorthWest Limited.


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Review from Graeme H (Son of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Terrific set-up. Lovely carers who do everything from general housework to personal care for the elderly. Polite, fun and hard-working. The carers come and see to my 96-year-old dad every week and they are always lovely with him - and very professional. The whole operation is very well managed. A really
good company.

Reply from Linzi Britton, Director / Accounts Manager at Quality HomeCare NorthWest Ltd

Thank you so much for your great review, Graeme. It is always so lovely to have positive feedback and we will pass this on to our staff and ensure they are made aware of it. Many thanks, Quality HomeCare NorthWest Limited.


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Review from Nathalie L (Daughter of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We use Quality HomeCare NorthWest to look after my father who has mixed dementia and lives alone. They are completely reliable and go above and beyond for him and for us as a family. They as a team make a very hard situation easier for us. Dad likes all the girls that visit him. I can’t recommend them
enough to people we are so lucky to have found the manager and her girls, they truly are amazing people.

Reply from Linzi Britton, Director / Accounts Manager at Quality HomeCare NorthWest Ltd

Thank you so much Natahlie for the great feedback, it really does mean a lot and will be passed on to all the team. Quality HomeCare NorthWest Limited.


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Review from Stuart W (Son of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was diagnosed with Alzheimer's/Dementia 3 years ago, this is a horrendous disease and one which is hard for people to understand.
The best decision I made was to entrust Quality Homecare Northwest with my mum's day-to-day care.
As an only child and living a long way from my mum, we would be
lost without their visits and the kindheartedness and understanding they show.
Nothing is too much for them, there is always somebody to accompany Mum to appointments and offer her reassurance when she needs it.
I would have no hesitation in recommending their services to those in need and would like to thank the staff for all that they do for us.

Reply from Ronald Allan Muir, Director / Accounts Manager at Quality HomeCare NorthWest Ltd

Thank you so much Stuart for the great feedback, it really does mean a lot and will be passed on to all the team. Quality HomeCare NorthWest Limited.


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Review from Julie G (Daughter of Client) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would totally recommend Quality HomeCare for your loved ones who need extra care at home. They are always compassionate to Mum and tend to her needs with dignity.
All staff are genuinely caring people. They go way beyond their duties to keep the client and family happy.
Over lockdown, I knew my
mum was safe and well looked after when I couldn’t see her. Mum would be so up-lifted when there was a knock at the door and one of the staff would arrive with a surprise package of food goodies. They never let my mum down with visits through the whole of the pandemic, even though it was hard with staff being ill.
The manager and her team always keep us updated with any health issues or concerns however small and have given advice when needed.
Recently, Mum needed more care and the manager made time in their busy schedule to fit carers in at lunchtime. I know at this time, some of the carers again went beyond the call of duty and checked on her throughout the day. A big thank you to all staff.

Reply from Linzi Britton, Director / Care Manager at Quality HomeCare NorthWest Ltd

Thank you so much for the lovely compliments and comments, all of which will be passed on to all our care staff who enjoy receiving good feedback about themselves, within their roles. During the pandemic, we strived to keep things as normal as possible for all our clients, with some nice treats thrown in to preserve good self-esteem. It is lovely to see Mum is now getting back to her old self and is going out again. Once again, thanks for the lovely feedback. Quality HomeCare Team.


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Review from Cyril G (Client) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quality HomeCare NorthWest Ltd is extremely professional and well-organised. They were able to give advice about care and equipment in the home. I have a team of about five carers who are punctual, polite, caring and compassionate. They are all skilled in various areas of caring and I am treated with
respect and dignity at all times. All visits are recorded in a file left in my home. I have no hesitation recommending them to my friends.

Reply from Linzi Britton, Director / Care Manager at Quality HomeCare NorthWest Ltd

Thank you so much, Cyril, for taking the time to leave us this 5-star rating it is very much appreciated.


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Review from Audrey S (Daughter-in-law of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law has been cared for by Quality Homecare North West since their first day in business. She lives with us, and we care for her 24/7 but we have carers calling in for a few hours a week to help with some personal care and to give us a much-needed break too. At 91, it really helps for her
to see other people who provide support and someone else to chat with, all in the comfort of her own familiar surroundings. We are all so pleased that we found Quality Homecare North West during our initial search, as soon as we met the Care manager/Owner we knew they were the ones for us. They really are amazing, and nothing is ever too much trouble. We have used other care companies in the past, but none of them compares to Quality Homecare. My Mother-in-law is always treated with respect, care and compassion. I don't know what we'd do without them. They are providing a duel service, in looking after my mother in law and supporting me as her carer. Thank you to all the team at Quality Homecare North West.

Reply from Linzi Britton, Director / Care Manager at Quality HomeCare NorthWest Ltd

Thank you for the lovely review in regard to the care that QHC has delivered to your mum in law for the past 3 .5 years and yes she was our very first customer when we opened as a new domiciliary care company.


It has been a pleasure looking after your mother in law as she is incredible for a 91-year-old lady but also it gives me great pleasure in knowing you and your husband get some time to yourselves which is really important when you are the main carer to a family member, it gives me pleasure knowing you get breaks away to recharge your batteries.
Once again thanks for the great review.


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Review from Pauline M (Client) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my eye operation, I needed help with my disabled husband first thing in the morning to help him dry and dress after showering. The help we received was second to none and I would have no hesitation calling on their excellent services if I needed to again. I can’t speak highly enough of the
ladies who came to our assistance.

Reply from Linzi Britton, Director at Quality HomeCare NorthWest Ltd

Thank you so much for the lovely review, it's very much appreciated. Quality HomeCare NorthWest limited.


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Review from Joanne C (Niece of Client) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad we found Quality HomeCare North West. They are amazing. My aunt could not have stayed at home without their care, compassion, thoughtfulness and willingness to do everything with and for her. I was able to return home (150 miles away) knowing she was in safe hands. I call them my Angels
because they have saved my mental health and my aunt's life.

Reply from Linzi Britton, Director at Quality HomeCare NorthWest Ltd

Thank you so much for the lovely review, it's very much appreciated. Quality HomeCare NorthWest limited.


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Current Review Score: 9.5 (9.489)

Overview of Review Score

The Review Score of 9.5 (9.489) out of 10 for Quality HomeCare NorthWest Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Quality HomeCare NorthWest Ltd is calculated as follows: ( (32 Excellents x 5) + (4 Goods x 4) ) ÷ 36 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Quality HomeCare NorthWest Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Quality HomeCare NorthWest Ltd

What Type of Services does Quality HomeCare NorthWest Ltd offer?

Quality HomeCare NorthWest Ltd offers Home Care.

How many Carers does Quality HomeCare NorthWest Ltd employ?

Quality HomeCare NorthWest Ltd employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Quality HomeCare NorthWest Ltd to verify any information. View our terms and conditions. Quality HomeCare NorthWest Ltd has a Platinum Service – more info.