Ruby Grange Homecare Ltd

Suite A3, Carpenders Park, Kebbell House, Delta Gain, Watford WD19 5EF
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15 Reviews
  • Ruby Grange Homecare Ltd, Watford
Ruby Grange Homecare is an Independent, Family Owned and Led, Domiciliary Homecare Agency based in Watford, Hertfordshire.

Established in 2016 - Ruby Grange Homecare is a young, vibrant company providing exceptional, efficient, personalised care for individuals in the community whose wish is to live independently in the comfort of their home - but who may require additional assistance, support or companionship.

Ruby Grange Homecare is a member of the UKHCA (United Kingdom Home Care Association) and is accredited and regulated by the CQC (Care Quality Commission).

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Care Provided by Ruby Grange Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments

Good to Know

  • Owner
  • Ruby Grange Homecare Ltd
  • Person in charge
  • Maria Smith (Registered Care Manager)

Funding & Fees Guide for Ruby Grange Homecare Ltd

  • Prices

  • Please contact Ruby Grange Homecare for further information.

  • Please contact Ruby Grange Homecare for further information.

Ruby Grange Homecare Ltd Reviews (15)

Over all time Ruby Grange Homecare Ltd has 15 reviews.

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Review from Catherine N (Daughter of Client) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ruby Grange stepped in after my mother's previous home care provider closed down with very short notice. The main carer my mum now has is great. She prioritises the things my mum needs help with: showering, personal care, and keeping things tidy and organised (very important for my mum is registered
blind). Equally importantly I can talk to the carer so I know how my mum is doing and when medical intervention might be needed e.g. spotting that my mum might have a urinary tract infection. I find Ruby Grange are genuinely caring. Ruby Grange can organise extra shifts if needed. Ruby Grange supports my mum but they also support me with their knowledge, professionalism, calmness and kindness.

Reply from Maria Smith, Care Manager at Ruby Grange Homecare Ltd

Thank you for your lovely review and we are so glad we were able to help.


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Review from Gina B (Daughter of Client) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have been reliable and turn up when they say. They have all been great at understanding and ready to turn their hand to whatever is needed. We have always updated on things when necessary. Even had flowers sent on birthdays and a meal out at Xmas. Thank you.

Reply from Maria Smith, Care Manager at Ruby Grange Homecare Ltd

Thank you for your review and we are glad you are so happy with our service.


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Review from Ronald J (Son-in-law of Client) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ruby Grange Homecare have provided daily care over a number of years to my 100+ year-old mother-in-law. As she has become less mobile, the care package has been increased, allowing her to continue to live independently in keeping with her wishes. Communication is excellent, with up-to-date reports posted
on the app after every visit. A detailed monthly invoice ensures easy checking and payment. Ruby Grange have always gone the extra mile and have never missed a visit. Their staff are personable, competent and helpful. They are a thoroughly professional organisation, with a caring heart. I have absolute confidence in working with them to ensure the best possible quality of life for my lovely mother-in-law.

Reply from Maria Smith, Care Manager at Ruby Grange Homecare Ltd

Thank you for your lovely review. It is an absolute pleasure looking after your mother-in-law and we are so glad we are helping her to stay independent.


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Review from Linda H (Client) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Ruby Grange since April this year and am very happy with the assistance I have received so far. Any minor issues I have experienced, have been satisfactorily resolved, very quickly. The carers are very supportive and friendly. I would definitely recommend the whole team.

Reply from Maria Smith, Care Manager at Ruby Grange Homecare Ltd

Thank you for your review and your recommendation. I am glad you are so happy with us.


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Review from Graham H (Son of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ruby Grange took on the care of my housebound 101-year-old mother when the previous care provider decided to close their business at short notice. The staff at Ruby Grange went out of their way to ensure that my mother continued to receive the required level of care and domestic support. The professional,
friendly, staff soon gained my mother's trust and the app visit reports allow me and other family members to check on mum's daily progress. I have no concerns about the level of care provided.

Reply from Maria Smith, Care Manager at Ruby Grange Homecare Ltd

Thank you so much for the lovely review. It is a pleasure to look after your mum and we are pleased that you are finding the app useful.


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Review from Ann F (Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a bad experience with my previous Care Provider, I was worried about changing. I need not have been. I have now been with Ruby Grange for over two years. The quality of care is very good. The Carers are polite and well-trained, dealing with any situation with kindness and humour (if appropriate).
Living alone I am grateful for the way in which both Managers and Carers will go the extra mile when needed. Any comments or queries are dealt with quickly.

Reply from Maria Smith, Care Manager at Ruby Grange Homecare Ltd

Thank you so much for your review and we are pleased that you are so happy with our service.


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Review from J H (Wife of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is very kind, caring and helpful. My husband is very relaxed during her visit and enjoys the experience. We are both very pleased and will continue to use this service and possibly increase the number of visits.

Reply from Maria Smith, Care Manager at Ruby Grange Homecare Ltd

Thank you so much for your review and we are glad that your husband is comfortable with our carer and receiving care.


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Review from M W (Daughter of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy. Her carer has made such a difference for mom. She is kind, and caring and goes out of her way to help. I talk with mom almost every day and hear nothing but praise for her carer and the services you are providing.

Reply from Maria Smith, Care Manager at Ruby Grange Homecare Ltd

Thank you for your lovely review and we are so glad that your mum is happy with the care being provided.


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Review from Jack B (Client) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For almost two years now gone, I have used the services of Ruby Grange to facilitate my well-being. And I have been very grateful for the care, ladies' good humour and professionalism.

Reply from Maria Smith, Care Manager at Ruby Grange Homecare Ltd

Thank you for taking the time to post this lovely review Jack, we are delighted to hear that you are really happy with the service Ruby Grange Homecare provide.


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Review from Sandra M (Daughter of Client) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ruby Grange provided care for my 99 year old father for a number of months before it became too difficult for him to stay at home and he moved to a nursing home. My mother then had to have care for a few weeks, they were outstanding, the carers knew their job and did it well. I would not hesitate to
recommend them.

Reply from Maria Smith, Director/Registered Care Manager at Ruby Grange Homecare Ltd

Thank you for taking the time to post this lovely review, Sandra. It was a pleasure looking after your mother and father.


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Review from Patricia D (Friend of Client) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly and caring company.
The manager went out of her way to help in difficult circumstances.

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Review from R D (Client) assisted by family/friend published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our main carers have maintained a high standard. Always very cheerful and helpful, especially doing their best to keep us clean and comfortable. We look forward to their cheerful arrivals.

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Review from Margaret C (Daughter of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and professional company. Very reliable staff. I felt my mum was in very safe hands. Very glad to know a lovely lady is looking after my mum.

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Review from S D (Daughter of Client) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Hired as an emergency option following another care providers failure to look after mum. Started off well from 2017. However, by January 2019 issues started to arise that resulted in us reporting serious breaches to relevant bodies. Care manager went as far to use my mother's disability as a get out
for her carers bad conduct. Whilst this is limited to 3 specific carers conduct and others behaviour was more professional and appropriate, I would not recommend using this company unless you want bare basic someone to sit and chat with a coffee. Whilst the care manager herself will give good care with her daughter, do not expect her to deal with her staff that don’t want to give listed care as part of the contract. It’s left us feeling unconfident and my mother very upset she’s been treated with a complete lack of understanding and unprofessionalism.

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Review from Michael N (Son of Client) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Ruby Grange for the past 12 months. My sister and I were looking for a local, friendly and flexible care provider for our 82-year-old mother as her immobility and confusion continued to progress. The service we have received has exceeded our expectations and has enabled our mother to continue
living comfortably in her own home.


Ruby Grange is well managed and all of their carers are happy to do whatever is required on their visits. For example, this morning my mother was on the floor when Ruby Grange arrived. The carer comforted our mother and was in constant communication with me, staying beyond her scheduled visit end time until I arrived, to make sure our mother was safely 'picked up' by the paramedics. This example and other incidents over the past year show how much Ruby Grange do for us all. We recommend them wholeheartedly to anyone requiring the highest quality of care. In fact, we have already done so to neighbours who are also enjoying working with Ruby Grange.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Ruby Grange Homecare Ltd

What Type of Services does Ruby Grange Homecare Ltd offer?

Ruby Grange Homecare Ltd offers Home Care.

How many Carers does Ruby Grange Homecare Ltd employ?

Ruby Grange Homecare Ltd employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ruby Grange Homecare Ltd to verify any information. View our terms and conditions. Ruby Grange Homecare Ltd has an Enhanced Service – more info.