SureCare (Richmond & Kingston)

Suite 7, Link House, 140 Tolworth Broadway, Surbiton KT6 7HT
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9.3 21 Reviews
  • SureCare (Richmond & Kingston), Surbiton
SureCare is committed to providing exceptional care services for those in need at all stages of life’s journey and strives to give peace of mind that loved ones are cared for to the highest standards.

Surecare has been operating since 1994 and is one of the oldest domiciliary care providers in England. The branch awarded a CQC rating of ‘Good’ in all areas in October 2022, showing the high quality & standards they keep.
Surecare has also been selected by Surrey County Council and Kingston Council to be one of the main providers on their Preferred Supplier List.

Services include Domiciliary care visits, Live-in care, Respite care, Dementia care and complex care for Adults.
Service also includes support for children with complex care needs and learning disabilities, traditional childcare, babysitting, mobile crèches and holiday care.

All Carers are fully trained, rigorously DBS checked and vetted.

The online portal monitors carer training, visits and medication. This means you will have confidence, safety and security knowing that your carers are trained and delivering the highest levels of care that are to be expected by CQC, Surecare and more importantly, YOU.

Staff ensure that clients and family remain at the heart of care planning, enabling them to retain dignity and self-confidence whilst continuing to enjoy the respect of others.

SureCare is proud that the services enable clients to not only remain independent at home but to also exercise choice and control over all aspects of the clients' care.

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Care Provided by SureCare (Richmond & Kingston)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ahmed Meriden (Director)

Funding & Fees Guide for SureCare (Richmond & Kingston)

  • Prices

  • £29.00 per hour for domiciliary visits
    £1200 per week for Live-in
    £160 per sleeping night

  • Discounted rates are available for long hours

SureCare (Richmond & Kingston) Reviews (21)

Total of 21, showing 1-20
9.3

SureCare (Richmond & Kingston) has a Review Score of 9.3 (9.294) out of 10, based on 6 reviews in the last 2 years. Over all time SureCare (Richmond & Kingston) has 21 reviews.

Overall Experience

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Date Published

21
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2
5
16

Review from Malcolm W (Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From office to home SureCare provides a seamless service of quality and professionalism at all times. Their answers are always 'yes of course'; nothing is too much trouble. I am a very fortunate client.

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Review from Gavin C (Son of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been having visits from SureCare for six months now, whilst I am at work. Mum is not always the easiest person to work with but the carers have all shown kindness, patience, understanding and empathy. Mum's wants and needs have always been met. SureCare has always been able to provide cover,
sometimes at very short notice. They have kept to the same carers (the ones mum likes the most) and will inform me which carer is coming. So I can prepare Mum. Very happy with the service, and highly recommend it.

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Review from Joan S (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using SureCare carers now for nearly four years and find the majority of them very kind and do whatever I require. There have been a few hiccups along the way, but all is sorted now. There is a bit of a language barrier with some of them, but I'll manage. Most of them are all very friendly
and kind.

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Review from A R (Client) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am impressed and glad to receive kind and considerate care. All the carers are polite, cheerful and do what I need. The manager keeps me informed of any changes.

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Review from Liz L (Daughter of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the speed of response to our sudden emergency needs and then the service provided. Efficient, very understanding and nice to deal with and then the carer provided was exceptional and went above and beyond. Much better than expected all-round. Still using the services as very happy.

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Review from Julie O (Daughter of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed by the standard of care provided. It has been a hugely stressful time for our family as my elderly parents had multiple crises all at the same time, and my sister had to mobilise in-home care at very short notice. Knowing my parents were looked after was a huge relief, and the
carer truly went the extra mile in terms of tasks carried out and flexibility. Wouldn't hesitate to recommend it.

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Review from Barnaby L (Son of Client) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Highly efficient assessment of my mother's needs (elderly care, food preparation and serving, laundry, medication assistance and personal hygiene) led to the setting-up of 4 care visits a day, initially. Carers I have met have appeared eager to master what is involved with looking after my 93-year-old
mother; carers and supervisor are equally pleasant, discreetly helpful and properly focused on the job at hand. Communication has been excellent in this tight-knit small care agency. After receipt of the invoice, notice is given before a direct debit is taken so that a deduction due to direct payment may be made.

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Review from Anne G (Wife of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has dementia and needs help with dressing and personal care. The regular carers are caring and competent in their work and he is very happy with the service they provide. Also, the night carers are able and experienced in dealing with his needs when he wakes up sometimes during the night.

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Review from Sarah A (Daughter of Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care Mum receives from SureCare. They are reliable, flexible and always go above and beyond to accommodate us. They are always happy to help us last minute when needed and definitely have Mum's best interests at heart. I would happily recommend them to anyone looking
for good quality care. Thank you, SureCare.

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Review from Sandra F (Client) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my experience from SureCare. My carer is always smiling and cheers me up when I am "down in the dumps"

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Review from V B (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Surecare provides both live-in and 'drop-in' support to my parents. Their focus on ensuring my parents are cared for and treated with dignity at all times is appreciated. Whilst the admin support team is now growing, the management team retain a very hands-on approach and are very caring and supportive
to both my parents and me. Their proactive and professional approach in implementing their processes and giving advice when we had a potential Covid-19 contact for the household supported us all through what fortunately was a 'non-event' for us all. The potential contact was not from the agency. As we have now been with the agency for almost 18-months, our joint understanding of the skills and personality that a live-in carer needs to work well with what can be quite a demanding situation has grown to help with a suitable parent to carer matches. This is a team that you can rely on and communicate effectively with.

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Review from R A (Friend of Client) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Agency is professional and carers are friendly, they are flexible and change visiting times when needed, someone is always a phone call away to answer any queries and provide help. They provided emotional support during the lockdown.

Reply from Ahmed Meriden, Director at SureCare (Richmond & Kingston)

Thank you for your nice words, we do our best to exceed your expectations.


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Review from K G (Son of Client) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been my first experience of care providers, and I have been very impressed by the quality of care supplied by SureCare Richmond, especially in these difficult times. The carers are friendly and reliable and go out of their way to be helpful, sympathetic and supportive of the service user. I
have found the management to be easy to contact, efficient and genuinely caring of their clients.

Reply from Ahmed Meriden, Director at SureCare (Richmond & Kingston)

Thank you for your kind words, this nice feedback is what keeps us going.


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Review from S C (Daughter of Client) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were reluctant at first to have help at home, but once they had met their wonderful carers and had settled into the routine, they have had nothing but praise for them. Their daily help has been invaluable for my parents and so very reassuring for me. Their attention, care and thoughtfulness
have been second to none. Thank you from all of us.

Reply from Ahmed Meriden at SureCare (Richmond & Kingston)

Thank you for sharing your lovely experience. Our carers are wonderful because we have incredible clients. It has been a great privilege for SureCare Richmond to support Mum and Dad at this time. Sincerely, we are here to support whenever you need us to.


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Review from Bita Z (Relative of Client) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and caring staff who have been providing care for our mum. She is very happy with the care she receives. We are kept informed at all times if there are any concerns at all.

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Review from Roger (Nephew of Client) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the manager and her team very helpful and professional. The charges were fair and reasonable and all appointments were kept on time. I would classify SureCare as an honest and reliable company.

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Review from John T (Husband of Client) published on 20 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been totally satisfied with the care provided by SureCare - it has always been punctual; it is friendly and very efficient and effective. These comments apply equally to the manager and staff. This is the first time we have had needed to use a care organization and the help and support have
exceeded our expectations.

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Review from D B (Wife of Client) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are very considerate and patient.

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Review from Indramoitan S (Client) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied.

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Review from Suzanne M (Mother of Client) published on 9 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service SureCare Kingston have provided to my daughter has enabled her to start University - this would not have been possible without their help. The PA's allocated to my daughter have provided sensitive social care support and are enabling her to develop independent living skills and to develop
her personal care skills. The PA's are ensuring that she is well-cared for, that she is taking her medication and their support is giving her the confidence to live away from home for the first time in 19 years. We are so pleased with the support she has received as it has enabled us, as parents, to feel safe in the knowledge that our daughter is happy and well-looked after both physically and emotionally. Thank you to the Kingston Team!

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Current Review Score: 9.3 (9.294)

Overview of Review Score

The Review Score of 9.3 (9.294) out of 10 for SureCare (Richmond & Kingston) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for SureCare (Richmond & Kingston) is calculated as follows: ( (25 Excellents x 5) + (11 Goods x 4) ) ÷ 36 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Richmond & Kingston) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Rasha Abdelwahed

Job Title: Director

Joined: 2018

Mrs Rasha established the SureCare Richmond office and currently oversees accounting activities


Frequently Asked Questions about SureCare (Richmond & Kingston)

What Type of Services does SureCare (Richmond & Kingston) offer?

SureCare (Richmond & Kingston) offers Home Care.

How many Carers does SureCare (Richmond & Kingston) employ?

SureCare (Richmond & Kingston) employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Richmond & Kingston) to verify any information. View our terms and conditions. SureCare (Richmond & Kingston) has an Enhanced Service – more info.