SureCare (Richmond & Kingston)

Suite 7, Link House, 140 Tolworth Broadway, Surbiton KT6 7HT
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9.1 21 Reviews
  • SureCare (Richmond & Kingston), Surbiton
SureCare is committed to providing exceptional care services for those in need at all stages of life’s journey and strives to give peace of mind that loved ones are cared for to the highest standards.

Surecare has been operating since 1994 and is one of the oldest domiciliary care providers in England. The branch awarded a CQC rating of ‘Good’ in all areas in October 2022, showing the high quality & standards they keep.
Surecare has also been selected by Surrey County Council and Kingston Council to be one of the main providers on their Preferred Supplier List.

Services include Domiciliary care visits, Live-in care, Respite care, Dementia care and complex care for Adults.
Service also includes support for children with complex care needs and learning disabilities, traditional childcare, babysitting, mobile crèches and holiday care.

All Carers are fully trained, rigorously DBS checked and vetted.

The online portal monitors carer training, visits and medication. This means you will have confidence, safety and security knowing that your carers are trained and delivering the highest levels of care that are to be expected by CQC, Surecare and more importantly, YOU.

Staff ensure that clients and family remain at the heart of care planning, enabling them to retain dignity and self-confidence whilst continuing to enjoy the respect of others.

SureCare is proud that the services enable clients to not only remain independent at home but to also exercise choice and control over all aspects of the clients' care.

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Care Provided by SureCare (Richmond & Kingston)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ahmed Meriden (Director)

Funding & Fees Guide for SureCare (Richmond & Kingston)

  • Prices

  • £29.00 per hour for domiciliary visits
    £1200 per week for Live-in
    £160 per sleeping night

  • Discounted rates are available for long hours

SureCare (Richmond & Kingston) Reviews (21)

Total of 21, showing 21-21
9.1

SureCare (Richmond & Kingston) has a Review Score of 9.1 (9.133) out of 10, based on 5 reviews in the last 2 years. Over all time SureCare (Richmond & Kingston) has 21 reviews.

Overall Experience

  • 13
  • 8
  • 0
  • 0
  • 0

Date Published

21
0
2
5
16

Review from Robin G (Husband of Client) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers kind and patient and very caring with my wife.
The carers always attend on time and engage with my wife and myself and listen to us.
The management listen and are always quick to respond to any concerns or problems we might have.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.1 (9.133)

Overview of Review Score

The Review Score of 9.1 (9.133) out of 10 for SureCare (Richmond & Kingston) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.633 for SureCare (Richmond & Kingston) is calculated as follows: ( (19 Excellents x 5) + (11 Goods x 4) ) ÷ 30 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Richmond & Kingston) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Rasha Abdelwahed

Job Title: Director

Joined: 2018

Mrs Rasha established the SureCare Richmond office and currently oversees accounting activities


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Richmond & Kingston) to verify any information. View our terms and conditions. SureCare (Richmond & Kingston) has an Enhanced Service – more info.